Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 894-Abu Al Abyed-2

Sample Size:  6

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 16.67% 1 100% 0 0% 0 0% 0 0%
en 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Shopper ID                    
128 1 16.67% 0 0% 0 0% 1 50% 0 0%
130 1 16.67% 1 100% 0 0% 0 0% 0 0%
1054 1 16.67% 0 0% 0 0% 0 0% 1 100%
2010 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012 1 16.67% 0 0% 1 50% 0 0% 0 0%
2015 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Serial No                    
0465 1 16.67% 0 0% 1 50% 0 0% 0 0%
0466 1 16.67% 0 0% 1 50% 0 0% 0 0%
0483 1 16.67% 0 0% 0 0% 1 50% 0 0%
0484 1 16.67% 0 0% 0 0% 1 50% 0 0%
0518 1 16.67% 0 0% 0 0% 0 0% 1 100%
754 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Operator Code                    
3404 1 16.67% 1 100% 0 0% 0 0% 0 0%
9001 2 33.33% 0 0% 0 0% 2 100% 0 0%
9003 1 16.67% 0 0% 0 0% 0 0% 1 100%
basma 2 33.33% 0 0% 2 100% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Emirate                    
Western Region 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Site ID                    
104 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Staff                    
2 1 16.67% 0 0% 1 50% 0 0% 0 0%
3 1 16.67% 0 0% 1 50% 0 0% 0 0%
6 2 33.33% 1 100% 0 0% 1 50% 0 0%
7 1 16.67% 0 0% 0 0% 1 50% 0 0%
8 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Name                    
2 33.33% 0 0% 2 100% 0 0% 0 0%
abd alrazaq 1 16.67% 0 0% 0 0% 1 50% 0 0%
cant read 1 16.67% 0 0% 0 0% 0 0% 1 100%
sadeq 1 16.67% 0 0% 0 0% 1 50% 0 0%
شاهل 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Number                    
4 66.67% 1 100% 2 100% 0 0% 1 100%
13263 1 16.67% 0 0% 0 0% 1 50% 0 0%
6879 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Gender                    
Male 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Height                    
Medium 3 50% 0 0% 1 50% 1 50% 1 100%
Short 3 50% 1 100% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Built                    
Medium 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Spectacles                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
No 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Beard                    
Yes 1 16.67% 0 0% 0 0% 0 0% 1 100%
No 5 83.33% 1 100% 2 100% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Mustache                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
No 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Expat. Arabs 1 16.67% 0 0% 1 50% 0 0% 0 0%
Filipino 1 16.67% 0 0% 1 50% 0 0% 0 0%
Indian 3 50% 0 0% 0 0% 2 100% 1 100%
Others 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
5 83.33% 0 0% 2 100% 2 100% 1 100%
نيبالي 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Date                    
2011-12-29 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-24 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-03-03 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-05-28 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-15 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-27 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Amount                    
38.03 1 16.67% 1 100% 0 0% 0 0% 0 0%
50.00 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
4 1 16.67% 0 0% 1 50% 0 0% 0 0%
9 2 33.33% 1 100% 1 50% 0 0% 0 0%
10 1 16.67% 0 0% 0 0% 1 50% 0 0%
15 1 16.67% 0 0% 0 0% 1 50% 0 0%
25 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time In                    
2011-12-29 13:50:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-24 18:58:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-03-03 18:28:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-05-28 16:48:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-15 12:00:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-27 19:34:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time Out                    
2011-12-29 13:56:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-24 19:17:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-03-03 18:38:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-05-28 16:58:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-15 12:14:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-27 19:47:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time of Visit                    
10:01-13:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
13:01-17:00 2 33.33% 1 100% 0 0% 1 50% 0 0%
17:01-20:00 3 50% 0 0% 2 100% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
2. Were lights working and in good condition at the approach?                    
Yes 3 50% 0 0% 2 100% 0 0% 1 100%
N.A. 3 50% 1 100% 0 0% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 3 50% 0 0% 2 100% 0 0% 1 100%
N.A. 3 50% 1 100% 0 0% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
No 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
غير نظيفه 1 16.67% 1 100% 0 0% 0 0% 0 0%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
No 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Had to wait 1 16.67% 0 0% 0 0% 1 50% 0 0%
لم يتأخر 1 16.67% 1 100% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 5 83.33% 1 100% 1 50% 2 100% 1 100%
No 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
لم يقترب من جهة المركبه 1 16.67% 0 0% 1 50% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 4 66.67% 1 100% 0 0% 2 100% 1 100%
No 2 33.33% 0 0% 2 100% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
الموظف كان عادي جدا 1 16.67% 0 0% 1 50% 0 0% 0 0%
لم يرحب بي ولم يبتسم 1 16.67% 0 0% 1 50% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
11. Was the filling staff presentable and well groomed?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 4 66.67% 1 100% 0 0% 2 100% 1 100%
No 2 33.33% 0 0% 2 100% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 16.67% 0 0% 0 0% 0 0% 1 100%
لايرتدي بطاقه 2 33.33% 0 0% 2 100% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
No 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
لم يؤكد على كمية ونوع الوقود 1 16.67% 1 100% 0 0% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 66.67% 1 100% 1 50% 1 50% 1 100%
No 2 33.33% 0 0% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Did not offer to clean the windscreen. 1 16.67% 0 0% 0 0% 1 50% 0 0%
لم يغرض علي تنظيف الزجاج 1 16.67% 0 0% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 3 50% 1 100% 0 0% 1 50% 1 100%
N.A. 3 50% 0 0% 2 100% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 3 50% 0 0% 2 100% 0 0% 1 100%
N.A. 2 33.33% 0 0% 0 0% 2 100% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23a. Were sinks clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23b. Were mirrors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23c. Were hand dryers clean?                    
Yes 4 66.67% 0 0% 2 100% 2 100% 0 0%
N.A. 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23d. Were dispensers clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24a. Were doors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24b. Were walls clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24f. Were baseboards clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25a. Were trash containers clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
OVER ALL COMMENTS                    
الحمام نظيف 1 16.67% 1 100% 0 0% 0 0% 0 0%