Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 896-Al Bawaba-1 RAK

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 37.5% 1 50% 0 0% 1 50% 1 50%
en 5 62.5% 1 50% 2 100% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Shopper ID                    
113 1 12.5% 1 50% 0 0% 0 0% 0 0%
123 1 12.5% 1 50% 0 0% 0 0% 0 0%
130 1 12.5% 0 0% 1 50% 0 0% 0 0%
141 1 12.5% 0 0% 0 0% 1 50% 0 0%
157 1 12.5% 0 0% 0 0% 0 0% 1 50%
1025 1 12.5% 0 0% 1 50% 0 0% 0 0%
2010 1 12.5% 0 0% 0 0% 0 0% 1 50%
2028 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Serial No                    
0441 1 12.5% 0 0% 1 50% 0 0% 0 0%
0442 1 12.5% 0 0% 1 50% 0 0% 0 0%
0461 1 12.5% 0 0% 0 0% 1 50% 0 0%
0462 1 12.5% 0 0% 0 0% 1 50% 0 0%
0484 1 12.5% 0 0% 0 0% 0 0% 1 50%
0485 1 12.5% 0 0% 0 0% 0 0% 1 50%
372 1 12.5% 1 50% 0 0% 0 0% 0 0%
397 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Operator Code                    
15 1 12.5% 1 50% 0 0% 0 0% 0 0%
172 1 12.5% 1 50% 0 0% 0 0% 0 0%
3409 1 12.5% 0 0% 0 0% 0 0% 1 50%
5051 3 37.5% 0 0% 1 50% 1 50% 1 50%
9001 1 12.5% 0 0% 0 0% 1 50% 0 0%
basma 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Emirate                    
Ras Al Khaimah 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Site ID                    
106 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 2 25% 1 50% 0 0% 0 0% 1 50%
3 2 25% 0 0% 1 50% 1 50% 0 0%
4 2 25% 1 50% 0 0% 1 50% 0 0%
5 1 12.5% 0 0% 0 0% 0 0% 1 50%
7 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Name                    
1 12.5% 0 0% 0 0% 1 50% 0 0%
JIVAN K C 1 12.5% 0 0% 0 0% 1 50% 0 0%
RONALDO 1 12.5% 0 0% 1 50% 0 0% 0 0%
SHAFEEQ 1 12.5% 1 50% 0 0% 0 0% 0 0%
SHAMEER 1 12.5% 0 0% 0 0% 0 0% 1 50%
cant read 1 12.5% 0 0% 0 0% 0 0% 1 50%
cant read the name 1 12.5% 0 0% 1 50% 0 0% 0 0%
جامشير 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Number                    
6 75% 1 50% 2 100% 2 100% 1 50%
7491 1 12.5% 1 50% 0 0% 0 0% 0 0%
8739 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Gender                    
Male 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Height                    
Tall 1 12.5% 0 0% 1 50% 0 0% 0 0%
Medium 6 75% 2 100% 1 50% 1 50% 2 100%
Short 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Built                    
Thin 2 25% 1 50% 1 50% 0 0% 0 0%
Medium 6 75% 1 50% 1 50% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Spectacles                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Beard                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 2 25% 0 0% 1 50% 0 0% 1 50%
No 6 75% 2 100% 1 50% 2 100% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Indian 6 75% 1 50% 2 100% 2 100% 1 50%
Pakistani 1 12.5% 0 0% 0 0% 0 0% 1 50%
Philipino 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Date                    
2011-10-26 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-10-30 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-23 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-02-28 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-08 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-18 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-14 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-11 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Amount                    
32.60 1 12.5% 0 0% 0 0% 1 50% 0 0%
50.00 7 87.5% 2 100% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
0 1 12.5% 0 0% 0 0% 1 50% 0 0%
2 2 25% 0 0% 1 50% 0 0% 1 50%
3 2 25% 1 50% 0 0% 1 50% 0 0%
5 2 25% 1 50% 1 50% 0 0% 0 0%
8 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time In                    
2011-10-26 12:48:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-10-30 13:39:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-23 20:55:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-02-28 13:21:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-08 13:00:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-18 21:18:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-14 08:51:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-11 13:05:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time Out                    
2011-10-26 12:56:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-10-30 13:48:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-23 21:02:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-02-28 13:31:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-08 13:06:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-18 21:27:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-14 08:56:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-11 13:16:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
10:01-13:00 2 25% 1 50% 0 0% 1 50% 0 0%
13:01-17:00 3 37.5% 1 50% 1 50% 0 0% 1 50%
17:01-20:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
20:01-24:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 2 25% 0 0% 1 50% 1 50% 0 0%
N.A. 6 75% 2 100% 1 50% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 2 25% 0 0% 1 50% 1 50% 0 0%
N.A. 6 75% 2 100% 1 50% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لم يتأخر 1 12.5% 1 50% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 4 50% 1 50% 1 50% 1 50% 1 50%
No 4 50% 1 50% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
NO GREETINGS 1 12.5% 1 50% 0 0% 0 0% 0 0%
No greetings or did not wish 2 25% 0 0% 0 0% 1 50% 1 50%
normal, but did not wish 1 12.5% 0 0% 1 50% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
Yes 1 12.5% 1 50% 0 0% 0 0% 0 0%
N.A. 7 87.5% 1 50% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 5 62.5% 2 100% 1 50% 1 50% 1 50%
No 3 37.5% 0 0% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Did not say anything 1 12.5% 0 0% 0 0% 0 0% 1 50%
No farewell greeting or no thank you when leaving 1 12.5% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 7 87.5% 2 100% 2 100% 1 50% 2 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 12.5% 0 0% 0 0% 0 0% 1 50%
No name tag 1 12.5% 0 0% 0 0% 1 50% 0 0%
لا استطيع قراءة الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT REPEAT 1 12.5% 1 50% 0 0% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 7 87.5% 2 100% 2 100% 2 100% 1 50%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Did not offer to clean the windscreen. 1 12.5% 0 0% 0 0% 0 0% 1 50%
ONLY AFTER ASKING 1 12.5% 1 50% 0 0% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 2 25% 1 50% 0 0% 1 50% 0 0%
N.A. 6 75% 1 50% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 50%
No 2 25% 0 0% 0 0% 1 50% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No soap 2 25% 0 0% 0 0% 1 50% 1 50%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 12.5% 0 0% 1 50% 0 0% 0 0%
N.A. 5 62.5% 0 0% 1 50% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 5 62.5% 0 0% 2 100% 2 100% 1 50%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Sink not cleaned properly 1 12.5% 0 0% 0 0% 0 0% 1 50%
23b. Were mirrors clean?                    
Yes 5 62.5% 0 0% 2 100% 2 100% 1 50%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Mirrors not clean properly 1 12.5% 0 0% 0 0% 0 0% 1 50%
23c. Were hand dryers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 4 50% 0 0% 1 50% 1 50% 2 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
N.A. 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
There was sand or dust 1 12.5% 0 0% 0 0% 1 50% 0 0%
23e. Were toilets and urinals clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 50%
No 2 25% 0 0% 0 0% 1 50% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Urinal was dirty 2 25% 0 0% 0 0% 1 50% 1 50%
24a. Were doors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 4 50% 0 0% 1 50% 1 50% 2 100%
No 2 25% 0 0% 1 50% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Water on the floor 1 12.5% 0 0% 0 0% 1 50% 0 0%
يوجد دم ومياه على الارض 1 12.5% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Overflowing 1 12.5% 0 0% 0 0% 1 50% 0 0%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 7 87.5% 2 100% 2 100% 1 50% 2 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Bad smell 1 12.5% 0 0% 0 0% 1 50% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%