Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 913 - AL KHALIDIYA

Sample Size:  13

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 5 38.46% 1 14.29% 1 50% 1 50% 2 100%
en 8 61.54% 6 85.71% 1 50% 1 50% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Shopper ID                    
114 1 7.69% 0 0% 0 0% 0 0% 1 50%
116 1 7.69% 0 0% 0 0% 0 0% 1 50%
127 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
129 1 7.69% 0 0% 1 50% 0 0% 0 0%
143 3 23.08% 3 42.86% 0 0% 0 0% 0 0%
149 1 7.69% 0 0% 1 50% 0 0% 0 0%
163 2 15.38% 2 28.57% 0 0% 0 0% 0 0%
221 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
1005 1 7.69% 0 0% 0 0% 1 50% 0 0%
2036 1 7.69% 0 0% 0 0% 1 50% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Serial No                    
0080 1 7.69% 0 0% 1 50% 0 0% 0 0%
0081 1 7.69% 0 0% 1 50% 0 0% 0 0%
0084 1 7.69% 0 0% 0 0% 1 50% 0 0%
0085 1 7.69% 0 0% 0 0% 1 50% 0 0%
0086 1 7.69% 0 0% 0 0% 0 0% 1 50%
0087 1 7.69% 0 0% 0 0% 0 0% 1 50%
172 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
177 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
271 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
388 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
430 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
512 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
785 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Operator Code                    
1 7.69% 1 14.29% 0 0% 0 0% 0 0%
3404 4 30.77% 4 57.14% 0 0% 0 0% 0 0%
5051 5 38.46% 1 14.29% 1 50% 1 50% 2 100%
9001 1 7.69% 0 0% 0 0% 1 50% 0 0%
basma 1 7.69% 0 0% 1 50% 0 0% 0 0%
بسمه 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Site ID                    
110 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Number of Staff                    
1 1 7.69% 0 0% 0 0% 1 50% 0 0%
2 1 7.69% 0 0% 0 0% 0 0% 1 50%
3 3 23.08% 1 14.29% 0 0% 1 50% 1 50%
4 5 38.46% 3 42.86% 2 100% 0 0% 0 0%
5 2 15.38% 2 28.57% 0 0% 0 0% 0 0%
6 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
CSA Name                    
1 7.69% 0 0% 0 0% 1 50% 0 0%
ABDUL AZEEZ 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
ANWAR 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
HECTOR D ENAJE 1 7.69% 0 0% 0 0% 0 0% 1 50%
MERVIN 1 7.69% 0 0% 1 50% 0 0% 0 0%
NAME NOT CLEAR 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
SALEEM 2 15.38% 2 28.57% 0 0% 0 0% 0 0%
X 3 23.08% 1 14.29% 0 0% 1 50% 1 50%
cant read the name 1 7.69% 0 0% 1 50% 0 0% 0 0%
مارقين 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
CSA Number                    
13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Gender                    
Male 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Height                    
Tall 3 23.08% 3 42.86% 0 0% 0 0% 0 0%
Medium 6 46.15% 2 28.57% 1 50% 1 50% 2 100%
Short 4 30.77% 2 28.57% 1 50% 1 50% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Built                    
Thin 3 23.08% 3 42.86% 0 0% 0 0% 0 0%
Medium 8 61.54% 2 28.57% 2 100% 2 100% 2 100%
Fat 2 15.38% 2 28.57% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Spectacles                    
No 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Beard                    
Yes 3 23.08% 2 28.57% 1 50% 0 0% 0 0%
No 10 76.92% 5 71.43% 1 50% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 5 38.46% 3 42.86% 1 50% 0 0% 1 50%
No 8 61.54% 4 57.14% 1 50% 2 100% 1 50%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 3 23.08% 0 0% 1 50% 1 50% 1 50%
Indian 7 53.85% 4 57.14% 1 50% 1 50% 1 50%
Others 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Philipino 2 15.38% 2 28.57% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
12 92.31% 6 85.71% 2 100% 2 100% 2 100%
SRILANKA 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Date                    
2011-09-26 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-02 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-07 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-17 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-13 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-16 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-21 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2012-02-25 1 7.69% 0 0% 1 50% 0 0% 0 0%
2012-04-04 1 7.69% 0 0% 1 50% 0 0% 0 0%
2012-06-29 1 7.69% 0 0% 0 0% 1 50% 0 0%
2012-07-06 1 7.69% 0 0% 0 0% 1 50% 0 0%
2012-08-18 1 7.69% 0 0% 0 0% 0 0% 1 50%
2012-08-25 1 7.69% 0 0% 0 0% 0 0% 1 50%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Amount                    
38.04 1 7.69% 0 0% 0 0% 0 0% 1 50%
50.00 10 76.92% 6 85.71% 2 100% 2 100% 0 0%
62.01 1 7.69% 0 0% 0 0% 0 0% 1 50%
65.00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
1 2 15.38% 0 0% 1 50% 0 0% 1 50%
2 3 23.08% 1 14.29% 0 0% 1 50% 1 50%
4 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
5 3 23.08% 2 28.57% 0 0% 1 50% 0 0%
6 1 7.69% 0 0% 1 50% 0 0% 0 0%
7 3 23.08% 3 42.86% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Time In                    
2011-09-26 14:12:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-02 17:05:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-07 12:45:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-17 14:00:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-13 15:55:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-16 20:05:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-21 21:50:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2012-02-25 12:30:00 1 7.69% 0 0% 1 50% 0 0% 0 0%
2012-04-04 23:00:00 1 7.69% 0 0% 1 50% 0 0% 0 0%
2012-06-29 19:40:00 1 7.69% 0 0% 0 0% 1 50% 0 0%
2012-07-06 18:58:00 1 7.69% 0 0% 0 0% 1 50% 0 0%
2012-08-18 17:17:00 1 7.69% 0 0% 0 0% 0 0% 1 50%
2012-08-25 16:08:00 1 7.69% 0 0% 0 0% 0 0% 1 50%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Time Out                    
2011-09-26 14:20:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-02 17:13:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-07 12:55:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-10-17 14:09:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-13 16:06:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-16 20:13:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2011-11-21 22:00:00 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
2012-02-25 12:38:00 1 7.69% 0 0% 1 50% 0 0% 0 0%
2012-04-04 23:13:00 1 7.69% 0 0% 1 50% 0 0% 0 0%
2012-06-29 19:52:00 1 7.69% 0 0% 0 0% 1 50% 0 0%
2012-07-06 19:05:00 1 7.69% 0 0% 0 0% 1 50% 0 0%
2012-08-18 17:25:00 1 7.69% 0 0% 0 0% 0 0% 1 50%
2012-08-25 16:16:00 1 7.69% 0 0% 0 0% 0 0% 1 50%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Time of Visit                    
10:01-13:00 2 15.38% 1 14.29% 1 50% 0 0% 0 0%
13:01-17:00 4 30.77% 3 42.86% 0 0% 0 0% 1 50%
17:01-20:00 4 30.77% 1 14.29% 0 0% 2 100% 1 50%
20:01-24:00 3 23.08% 2 28.57% 1 50% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 6 46.15% 3 42.86% 1 50% 2 100% 0 0%
N.A. 7 53.85% 4 57.14% 1 50% 0 0% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 7 53.85% 4 57.14% 1 50% 2 100% 0 0%
N.A. 6 46.15% 3 42.86% 1 50% 0 0% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
No 12 92.31% 6 85.71% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Comments                    
تأخر مع زبون آخر 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 12 92.31% 6 85.71% 2 100% 2 100% 2 100%
No 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 10 76.92% 6 85.71% 2 100% 1 50% 1 50%
No 3 23.08% 1 14.29% 0 0% 1 50% 1 50%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Comments                    
NO GREETINGS 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
No greetings or did not wish 2 15.38% 0 0% 0 0% 1 50% 1 50%
9. Did they request customers to quit smoking?                    
N.A. 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 10 76.92% 6 85.71% 2 100% 1 50% 1 50%
No 3 23.08% 1 14.29% 0 0% 1 50% 1 50%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT SAY ANYTHING 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
Did not say anything 1 7.69% 0 0% 0 0% 0 0% 1 50%
No farewell greeting or no thank you when leaving 1 7.69% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 12 92.31% 7 100% 2 100% 1 50% 2 100%
No 1 7.69% 0 0% 0 0% 1 50% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Comments                    
COULD NOT READ THE NAME 2 15.38% 1 14.29% 1 50% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 2 15.38% 0 0% 0 0% 1 50% 1 50%
No name tag 1 7.69% 0 0% 0 0% 1 50% 0 0%
cant read the name 1 7.69% 0 0% 1 50% 0 0% 0 0%
مارقين 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 12 92.31% 7 100% 2 100% 1 50% 2 100%
No 1 7.69% 0 0% 0 0% 1 50% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Comments                    
Did not say anything 1 7.69% 0 0% 0 0% 1 50% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 6 46.15% 3 42.86% 1 50% 1 50% 1 50%
No 7 53.85% 4 57.14% 1 50% 1 50% 1 50%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT OFFER TO CLEAN 2 15.38% 1 14.29% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 2 15.38% 0 0% 0 0% 1 50% 1 50%
19. Were you charged the correct amount?                    
Yes 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 7 53.85% 3 42.86% 1 50% 1 50% 2 100%
N.A. 6 46.15% 4 57.14% 1 50% 1 50% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 13 100% 7 100% 2 100% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 5 38.46% 0 0% 2 100% 1 50% 2 100%
No 1 7.69% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No soap 1 7.69% 0 0% 0 0% 1 50% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 4 30.77% 0 0% 2 100% 0 0% 2 100%
No 2 15.38% 0 0% 0 0% 2 100% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No tissues 2 15.38% 0 0% 0 0% 2 100% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 15.38% 0 0% 2 100% 0 0% 0 0%
No 4 30.77% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
no paper towel 4 30.77% 0 0% 0 0% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 5 38.46% 0 0% 2 100% 1 50% 2 100%
No 1 7.69% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
water spots on the mirror 1 7.69% 0 0% 0 0% 1 50% 0 0%
23c. Were hand dryers clean?                    
Yes 2 15.38% 0 0% 2 100% 0 0% 0 0%
N.A. 4 30.77% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No dryers 4 30.77% 0 0% 0 0% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 5 38.46% 0 0% 2 100% 1 50% 2 100%
No 1 7.69% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Urinal was dirty 1 7.69% 0 0% 0 0% 1 50% 0 0%
24a. Were doors clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 5 38.46% 0 0% 2 100% 1 50% 2 100%
No 1 7.69% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Water on the floor 1 7.69% 0 0% 0 0% 1 50% 0 0%
24f. Were baseboards clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 46.15% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 10 76.92% 4 57.14% 2 100% 2 100% 2 100%
N.A. 3 23.08% 3 42.86% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 9 69.23% 3 42.86% 2 100% 2 100% 2 100%
No 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
N.A. 3 23.08% 3 42.86% 0 0% 0 0% 0 0%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Comments                    
NATHING 1 7.69% 1 14.29% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
Yes 1 7.69% 0 0% 1 50% 0 0% 0 0%
N.A. 12 92.31% 7 100% 1 50% 2 100% 2 100%
Total 13 100% 7 100% 2 100% 2 100% 2 100%
Comments                    
NO MUSQE 1 7.69% 1 14.29% 0 0% 0 0% 0 0%