Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 919 - AL TAAWUN

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 5 62.5% 0 0% 2 100% 1 50% 2 66.67%
en 3 37.5% 1 100% 0 0% 1 50% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Company                    
Adnoc 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Shopper ID                    
148 1 12.5% 1 100% 0 0% 0 0% 0 0%
189 1 12.5% 0 0% 1 50% 0 0% 0 0%
261 1 12.5% 0 0% 0 0% 1 50% 0 0%
1029 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
1039 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
1040 1 12.5% 0 0% 1 50% 0 0% 0 0%
1047 1 12.5% 0 0% 0 0% 1 50% 0 0%
2105 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Serial No                    
0106 1 12.5% 0 0% 1 50% 0 0% 0 0%
0107 1 12.5% 0 0% 1 50% 0 0% 0 0%
0109 1 12.5% 0 0% 0 0% 1 50% 0 0%
0110 1 12.5% 0 0% 0 0% 1 50% 0 0%
0111 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
0112 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
0546 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
313 1 12.5% 1 100% 0 0% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Operator Code                    
1 12.5% 1 100% 0 0% 0 0% 0 0%
3409 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
5051 5 62.5% 0 0% 2 100% 1 50% 2 66.67%
9001 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Emirate                    
Abu Dhabi 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Site ID                    
116 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Number of Staff                    
1 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2 2 25% 0 0% 0 0% 0 0% 2 66.67%
3 1 12.5% 0 0% 0 0% 1 50% 0 0%
4 2 25% 0 0% 1 50% 1 50% 0 0%
5 1 12.5% 1 100% 0 0% 0 0% 0 0%
6 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
CSA Name                    
1 12.5% 0 0% 1 50% 0 0% 0 0%
KASIM 1 12.5% 1 100% 0 0% 0 0% 0 0%
MOHD 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
PHUTHIYA PURA SHAYER 1 12.5% 0 0% 0 0% 1 50% 0 0%
RIZWAN MUSTAFA 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
X 1 12.5% 0 0% 1 50% 0 0% 0 0%
cant read 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
cant read the name 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
CSA Number                    
7 87.5% 1 100% 2 100% 1 50% 3 100%
3692 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Gender                    
Male 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Height                    
Medium 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Built                    
Medium 7 87.5% 1 100% 2 100% 1 50% 3 100%
Fat 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Spectacles                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Beard                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Mustache                    
Yes 1 12.5% 0 0% 1 50% 0 0% 0 0%
No 7 87.5% 1 100% 1 50% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Ethnic Groups                    
Filipino 2 25% 0 0% 1 50% 0 0% 1 33.33%
Indian 4 50% 1 100% 1 50% 1 50% 1 33.33%
Pakistani 2 25% 0 0% 0 0% 1 50% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Other Ethnic Groups                    
8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Date                    
2011-09-21 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-03-04 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-08 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-21 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-25 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-11 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-13 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-19 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Amount                    
44.01 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
50.00 5 62.5% 0 0% 2 100% 2 100% 1 33.33%
52.99 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
91.00 1 12.5% 1 100% 0 0% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Number of Vehicles                    
1 2 25% 0 0% 1 50% 0 0% 1 33.33%
3 2 25% 0 0% 0 0% 1 50% 1 33.33%
7 1 12.5% 1 100% 0 0% 0 0% 0 0%
8 1 12.5% 0 0% 1 50% 0 0% 0 0%
13 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
15 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time In                    
2011-09-21 19:13:00 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-03-04 19:55:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-08 09:15:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-21 11:10:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-25 11:05:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-11 14:45:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-13 19:08:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-19 09:52:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time Out                    
2011-09-21 19:22:00 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-03-04 20:03:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-08 09:30:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-21 11:25:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-25 11:15:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-11 14:55:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-13 19:15:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-19 10:07:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time of Visit                    
07:00-10:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
10:01-13:00 3 37.5% 0 0% 0 0% 2 100% 1 33.33%
13:01-17:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
17:01-20:00 3 37.5% 1 100% 1 50% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
2. Were lights working and in good condition at the approach?                    
Yes 3 37.5% 1 100% 1 50% 0 0% 1 33.33%
N.A. 5 62.5% 0 0% 1 50% 2 100% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 3 37.5% 1 100% 1 50% 0 0% 1 33.33%
N.A. 5 62.5% 0 0% 1 50% 2 100% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 3 37.5% 0 0% 2 100% 1 50% 0 0%
No 5 62.5% 1 100% 0 0% 1 50% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
NO GREETINGS 1 12.5% 1 100% 0 0% 0 0% 0 0%
No greetings or did not wish 3 37.5% 0 0% 0 0% 1 50% 2 66.67%
Normal without any expressions 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
9. Did they request customers to quit smoking?                    
N.A. 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
10. Did the staff thank you as you were leaving?                    
Yes 4 50% 1 100% 1 50% 0 0% 2 66.67%
No 4 50% 0 0% 1 50% 2 100% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT SAY ANYTHING 1 12.5% 0 0% 1 50% 0 0% 0 0%
No farewell greeting or no thank you when leaving 2 25% 0 0% 0 0% 1 50% 1 33.33%
No greetings or did not wish 1 12.5% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
12. Was he able to communicate with customer?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
13. Was the attendant wearing visible nametag?                    
Yes 7 87.5% 1 100% 1 50% 2 100% 3 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
COULD NOT READ THE NAME. 1 12.5% 0 0% 1 50% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 2 25% 0 0% 0 0% 1 50% 1 33.33%
NO NAME TAG 1 12.5% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 12.5% 1 100% 0 0% 0 0% 0 0%
N.A. 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
No 7 87.5% 1 100% 2 100% 2 100% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT OFEFR 1 12.5% 0 0% 1 50% 0 0% 0 0%
DID NOT OFFER TO CLEAN. 1 12.5% 0 0% 1 50% 0 0% 0 0%
DID NOT WIPE THE GLASS 1 12.5% 1 100% 0 0% 0 0% 0 0%
Did not offer to clean the windscreen. 4 50% 0 0% 0 0% 2 100% 2 66.67%
19. Were you charged the correct amount?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
20. Were you given correct change?                    
Yes 4 50% 0 0% 1 50% 1 50% 2 66.67%
N.A. 4 50% 1 100% 1 50% 1 50% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
No soap 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 4 50% 0 0% 1 50% 2 100% 1 33.33%
No 3 37.5% 0 0% 1 50% 0 0% 2 66.67%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
NO TOILET TISSUES AVAILABLE 1 12.5% 0 0% 1 50% 0 0% 0 0%
No tissues 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
N.A. 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23a. Were sinks clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
It was dirty 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
23b. Were mirrors clean?                    
Yes 5 62.5% 0 0% 1 50% 2 100% 2 66.67%
No 2 25% 0 0% 1 50% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
RUST STAINS ON MIRROR. 1 12.5% 0 0% 1 50% 0 0% 0 0%
water spots on the mirror 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
23c. Were hand dryers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
It was dirty 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
23d. Were dispensers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
It was dirty 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
23e. Were toilets and urinals clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24a. Were doors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
It was dirty 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
24b. Were walls clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24c. Were ceiling clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24d. Were vents clean?                    
Yes 6 75% 0 0% 2 100% 1 50% 3 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24e. Were floors clean?                    
Yes 4 50% 0 0% 1 50% 2 100% 1 33.33%
No 3 37.5% 0 0% 1 50% 0 0% 2 66.67%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
TISSUES ON FLOOR 1 12.5% 0 0% 1 50% 0 0% 0 0%
Water on the floor 2 25% 0 0% 0 0% 0 0% 2 66.67%
24f. Were baseboards clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24g. Were grout clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25a. Were trash containers clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25b. Were trash containers not overflowing?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 7 87.5% 1 100% 2 100% 1 50% 3 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
Bad smell 1 12.5% 0 0% 0 0% 1 50% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
28. Was the Mosque premises clean ?                    
N.A. 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
OVER ALL COMMENTS                    
CSA WAS NOT WEARING A NAME TAG 1 12.5% 0 0% 1 50% 0 0% 0 0%
CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME. MIRROR WAS RUSTY. 1 12.5% 0 0% 1 50% 0 0% 0 0%