Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 921 - Al Jawazath

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 37.5% 0 0% 0 0% 1 50% 2 66.67%
en 5 62.5% 1 100% 2 100% 1 50% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Company                    
Adnoc 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Shopper ID                    
149 1 12.5% 1 100% 0 0% 0 0% 0 0%
154 1 12.5% 0 0% 1 50% 0 0% 0 0%
159 1 12.5% 0 0% 0 0% 1 50% 0 0%
171 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
192 1 12.5% 0 0% 1 50% 0 0% 0 0%
1052 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
1060 1 12.5% 0 0% 0 0% 1 50% 0 0%
2090 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Serial No                    
0110 1 12.5% 0 0% 1 50% 0 0% 0 0%
0111 1 12.5% 0 0% 1 50% 0 0% 0 0%
0113 1 12.5% 0 0% 0 0% 1 50% 0 0%
0114 1 12.5% 0 0% 0 0% 1 50% 0 0%
0115 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
0116 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
0117 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
420 1 12.5% 1 100% 0 0% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Operator Code                    
3409 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
5051 5 62.5% 1 100% 1 50% 1 50% 2 66.67%
9001 1 12.5% 0 0% 0 0% 1 50% 0 0%
basma 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Emirate                    
Abu Dhabi 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Site ID                    
117 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Number of Staff                    
3 7 87.5% 1 100% 1 50% 2 100% 3 100%
4 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
CSA Name                    
BINOD BHAHADUR 1 12.5% 0 0% 0 0% 1 50% 0 0%
HASSAN 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
SAEED HUSSAIN 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
WILLIUM 1 12.5% 0 0% 1 50% 0 0% 0 0%
WILLYARD PAREZE 1 12.5% 1 100% 0 0% 0 0% 0 0%
cant read the name 1 12.5% 0 0% 0 0% 1 50% 0 0%
dinins 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
waleem 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
CSA Number                    
6 75% 0 0% 2 100% 1 50% 3 100%
10020 1 12.5% 1 100% 0 0% 0 0% 0 0%
10715 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Gender                    
Male 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Height                    
Tall 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Medium 6 75% 1 100% 1 50% 2 100% 2 66.67%
Short 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Built                    
Thin 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Medium 7 87.5% 1 100% 2 100% 2 100% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Spectacles                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Beard                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Mustache                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Ethnic Groups                    
Filipino 3 37.5% 0 0% 2 100% 1 50% 0 0%
Indian 3 37.5% 0 0% 0 0% 0 0% 3 100%
Others 1 12.5% 0 0% 0 0% 1 50% 0 0%
Philipino 1 12.5% 1 100% 0 0% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Other Ethnic Groups                    
8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Date                    
2011-11-03 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-02-21 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-04-05 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-08 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-25 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-09 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-11 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-17 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Amount                    
33.01 1 12.5% 0 0% 0 0% 1 50% 0 0%
50.00 5 62.5% 1 100% 1 50% 1 50% 2 66.67%
58.00 1 12.5% 0 0% 1 50% 0 0% 0 0%
60.00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Number of Vehicles                    
2 2 25% 1 100% 0 0% 0 0% 1 33.33%
3 2 25% 0 0% 0 0% 1 50% 1 33.33%
6 1 12.5% 0 0% 1 50% 0 0% 0 0%
7 1 12.5% 0 0% 0 0% 1 50% 0 0%
9 1 12.5% 0 0% 1 50% 0 0% 0 0%
10 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time In                    
2011-11-03 15:35:00 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-02-21 17:43:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-04-05 18:03:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-08 15:40:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-25 21:30:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-09 08:45:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-11 17:47:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-17 18:45:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time Out                    
2011-11-03 15:45:00 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-02-21 17:56:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-04-05 18:20:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-08 15:51:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-25 21:37:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-09 08:54:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-11 17:52:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-17 18:52:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time of Visit                    
07:00-10:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
13:01-17:00 2 25% 1 100% 0 0% 1 50% 0 0%
17:01-20:00 4 50% 0 0% 2 100% 0 0% 2 66.67%
20:01-24:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
2. Were lights working and in good condition at the approach?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 66.67%
N.A. 3 37.5% 1 100% 0 0% 1 50% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 33.33%
N.A. 4 50% 1 100% 0 0% 1 50% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 12.5% 1 100% 0 0% 0 0% 0 0%
No 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 4 50% 0 0% 2 100% 0 0% 2 66.67%
No 4 50% 1 100% 0 0% 2 100% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
NO GREETING 1 12.5% 1 100% 0 0% 0 0% 0 0%
No greetings or did not wish 3 37.5% 0 0% 0 0% 2 100% 1 33.33%
9. Did they request customers to quit smoking?                    
N.A. 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
10. Did the staff thank you as you were leaving?                    
Yes 6 75% 1 100% 2 100% 1 50% 2 66.67%
No 2 25% 0 0% 0 0% 1 50% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
Did not say anything 1 12.5% 0 0% 0 0% 1 50% 0 0%
No farewell greeting or no thank you when leaving 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
11. Was the filling staff presentable and well groomed?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
12. Was he able to communicate with customer?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
13. Was the attendant wearing visible nametag?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 12.5% 0 0% 0 0% 1 50% 0 0%
Could not see the name 1 12.5% 0 0% 1 50% 0 0% 0 0%
waleem 1 12.5% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 2 25% 0 0% 1 50% 0 0% 1 33.33%
N.A. 6 75% 1 100% 1 50% 2 100% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 6 75% 1 100% 2 100% 1 50% 2 66.67%
No 2 25% 0 0% 0 0% 1 50% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
Did not offer to clean the windscreen. 2 25% 0 0% 0 0% 1 50% 1 33.33%
19. Were you charged the correct amount?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
20. Were you given correct change?                    
Yes 4 50% 1 100% 1 50% 0 0% 2 66.67%
N.A. 4 50% 0 0% 1 50% 2 100% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 3 37.5% 0 0% 2 100% 0 0% 1 33.33%
N.A. 4 50% 0 0% 0 0% 2 100% 2 66.67%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23a. Were sinks clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23b. Were mirrors clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23c. Were hand dryers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 66.67%
N.A. 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23d. Were dispensers clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23e. Were toilets and urinals clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24a. Were doors clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24b. Were walls clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24c. Were ceiling clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24d. Were vents clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24e. Were floors clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24f. Were baseboards clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24g. Were grout clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25a. Were trash containers clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25b. Were trash containers not overflowing?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 7 87.5% 1 100% 2 100% 1 50% 3 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 12.5% 0 0% 0 0% 1 50% 0 0%
28. Was the Mosque premises clean ?                    
Yes 3 37.5% 0 0% 1 50% 1 50% 1 33.33%
N.A. 5 62.5% 1 100% 1 50% 1 50% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
No mosque 1 12.5% 0 0% 0 0% 1 50% 0 0%