Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 924 - AL MAHA

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 33.33% 0 0% 1 50% 1 50% 1 50%
en 6 66.67% 3 100% 1 50% 1 50% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Shopper ID                    
149 2 22.22% 1 33.33% 0 0% 1 50% 0 0%
159 1 11.11% 0 0% 0 0% 1 50% 0 0%
163 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
164 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
261 1 11.11% 0 0% 0 0% 0 0% 1 50%
1043 1 11.11% 0 0% 1 50% 0 0% 0 0%
1045 1 11.11% 0 0% 0 0% 0 0% 1 50%
2031 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Serial No                    
0117 1 11.11% 0 0% 1 50% 0 0% 0 0%
0118 1 11.11% 0 0% 1 50% 0 0% 0 0%
0120 1 11.11% 0 0% 0 0% 1 50% 0 0%
0121 1 11.11% 0 0% 0 0% 1 50% 0 0%
0123 1 11.11% 0 0% 0 0% 0 0% 1 50%
0124 1 11.11% 0 0% 0 0% 0 0% 1 50%
111 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
306 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
77 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Operator Code                    
2 22.22% 2 66.67% 0 0% 0 0% 0 0%
3404 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
3409 1 11.11% 0 0% 0 0% 0 0% 1 50%
5051 3 33.33% 0 0% 1 50% 1 50% 1 50%
9001 1 11.11% 0 0% 0 0% 1 50% 0 0%
basma 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Site ID                    
119 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 2 22.22% 1 33.33% 0 0% 1 50% 0 0%
3 5 55.56% 0 0% 2 100% 1 50% 2 100%
8 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
CSA Name                    
1 11.11% 0 0% 0 0% 0 0% 1 50%
AHMED HATIM 1 11.11% 0 0% 0 0% 1 50% 0 0%
AZAAM 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
JEEF 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
X 1 11.11% 0 0% 1 50% 0 0% 0 0%
abd alraoaf 1 11.11% 0 0% 0 0% 1 50% 0 0%
cant read 1 11.11% 0 0% 0 0% 0 0% 1 50%
cant read the name 1 11.11% 0 0% 1 50% 0 0% 0 0%
me x 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
CSA Number                    
8 88.89% 3 100% 2 100% 1 50% 2 100%
6922 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Gender                    
Male 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Height                    
Tall 3 33.33% 1 33.33% 0 0% 1 50% 1 50%
Medium 5 55.56% 2 66.67% 1 50% 1 50% 1 50%
Short 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Built                    
Thin 3 33.33% 0 0% 2 100% 1 50% 0 0%
Medium 6 66.67% 3 100% 0 0% 1 50% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Spectacles                    
No 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Beard                    
Yes 2 22.22% 0 0% 1 50% 0 0% 1 50%
No 7 77.78% 3 100% 1 50% 2 100% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 3 33.33% 1 33.33% 1 50% 0 0% 1 50%
No 6 66.67% 2 66.67% 1 50% 2 100% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Expat. Arabs 1 11.11% 0 0% 0 0% 1 50% 0 0%
Filipino 1 11.11% 0 0% 1 50% 0 0% 0 0%
Indian 5 55.56% 1 33.33% 1 50% 1 50% 2 100%
Others 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
7 77.78% 1 33.33% 2 100% 2 100% 2 100%
ANDONESIAN 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
sri lanka 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Date                    
2011-09-30 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-02 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-28 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-03-02 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-17 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-28 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-07-11 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-07 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-18 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Amount                    
47.90 1 11.11% 0 0% 0 0% 1 50% 0 0%
50.00 8 88.89% 3 100% 2 100% 1 50% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
1 2 22.22% 1 33.33% 0 0% 1 50% 0 0%
2 1 11.11% 0 0% 0 0% 0 0% 1 50%
4 2 22.22% 0 0% 1 50% 0 0% 1 50%
5 2 22.22% 0 0% 1 50% 1 50% 0 0%
9 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
15 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time In                    
2011-09-30 14:06:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-02 14:35:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-28 13:50:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-03-02 21:46:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-17 15:32:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-28 22:01:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-07-11 12:50:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-07 14:58:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-18 20:04:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time Out                    
2011-09-30 14:16:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-02 14:48:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-28 14:00:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-03-02 21:54:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-17 15:44:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-28 22:11:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-07-11 12:56:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-07 15:07:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-18 20:16:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time of Visit                    
10:01-13:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
13:01-17:00 5 55.56% 3 100% 1 50% 0 0% 1 50%
20:01-24:00 3 33.33% 0 0% 1 50% 1 50% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 44.44% 1 33.33% 1 50% 1 50% 1 50%
N.A. 5 55.56% 2 66.67% 1 50% 1 50% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 44.44% 1 33.33% 1 50% 1 50% 1 50%
N.A. 5 55.56% 2 66.67% 1 50% 1 50% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
No 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
9. Did they request customers to quit smoking?                    
Yes 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
N.A. 7 77.78% 1 33.33% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 8 88.89% 3 100% 2 100% 1 50% 2 100%
No 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
No farewell greeting or no thank you when leaving 1 11.11% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 8 88.89% 3 100% 2 100% 2 100% 1 50%
No 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
COULD NOT READ NAME 1 11.11% 0 0% 1 50% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 1 11.11% 0 0% 0 0% 0 0% 1 50%
No name tag 1 11.11% 0 0% 0 0% 0 0% 1 50%
لا استطيع قراءة الاسم 1 11.11% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 44.44% 1 33.33% 1 50% 1 50% 1 50%
No 5 55.56% 2 66.67% 1 50% 1 50% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT OFFER 1 11.11% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 2 22.22% 0 0% 0 0% 1 50% 1 50%
19. Were you charged the correct amount?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 4 44.44% 1 33.33% 0 0% 2 100% 1 50%
N.A. 5 55.56% 2 66.67% 2 100% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 22.22% 0 0% 2 100% 0 0% 0 0%
N.A. 4 44.44% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 50%
No 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
It was dirty 1 11.11% 0 0% 0 0% 0 0% 1 50%
23b. Were mirrors clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 50%
No 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
water spots on the mirror 1 11.11% 0 0% 0 0% 0 0% 1 50%
23c. Were hand dryers clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 50%
No 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Thete was sand or dust 1 11.11% 0 0% 0 0% 0 0% 1 50%
24b. Were walls clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 4 44.44% 0 0% 2 100% 1 50% 1 50%
No 2 22.22% 0 0% 0 0% 1 50% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Water on the floor 1 11.11% 0 0% 0 0% 1 50% 0 0%
shoe marks on the floor 1 11.11% 0 0% 0 0% 0 0% 1 50%
24f. Were baseboards clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
Yes 6 66.67% 2 66.67% 1 50% 1 50% 2 100%
N.A. 3 33.33% 1 33.33% 1 50% 1 50% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
OVER ALL COMMENTS                    
CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME 1 11.11% 0 0% 1 50% 0 0% 0 0%