Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 927 - AL JAZEERA

Sample Size:  10

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 4 40% 1 25% 1 50% 1 50% 1 50%
en 6 60% 3 75% 1 50% 1 50% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Shopper ID                    
123 1 10% 0 0% 0 0% 1 50% 0 0%
127 1 10% 1 25% 0 0% 0 0% 0 0%
167 3 30% 3 75% 0 0% 0 0% 0 0%
1023 2 20% 0 0% 1 50% 1 50% 0 0%
1047 1 10% 0 0% 0 0% 0 0% 1 50%
2024 1 10% 0 0% 1 50% 0 0% 0 0%
2036 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Serial No                    
0129 1 10% 0 0% 1 50% 0 0% 0 0%
0130 1 10% 0 0% 1 50% 0 0% 0 0%
0131 1 10% 0 0% 0 0% 1 50% 0 0%
0132 1 10% 0 0% 0 0% 1 50% 0 0%
0133 1 10% 0 0% 0 0% 0 0% 1 50%
0134 1 10% 0 0% 0 0% 0 0% 1 50%
146 1 10% 1 25% 0 0% 0 0% 0 0%
164 1 10% 1 25% 0 0% 0 0% 0 0%
373 1 10% 1 25% 0 0% 0 0% 0 0%
380 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Operator Code                    
1 10% 1 25% 0 0% 0 0% 0 0%
132 1 10% 0 0% 0 0% 1 50% 0 0%
15 1 10% 1 25% 0 0% 0 0% 0 0%
3404 2 20% 2 50% 0 0% 0 0% 0 0%
3409 1 10% 0 0% 0 0% 0 0% 1 50%
5051 3 30% 0 0% 1 50% 1 50% 1 50%
basma 1 10% 0 0% 1 50% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Site ID                    
122 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 1 10% 0 0% 1 50% 0 0% 0 0%
3 2 20% 1 25% 0 0% 0 0% 1 50%
5 2 20% 0 0% 0 0% 1 50% 1 50%
6 5 50% 3 75% 1 50% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
CSA Name                    
2 20% 0 0% 0 0% 1 50% 1 50%
- 1 10% 1 25% 0 0% 0 0% 0 0%
DINWAR 1 10% 0 0% 0 0% 0 0% 1 50%
ESSAM 1 10% 1 25% 0 0% 0 0% 0 0%
HEMADI 1 10% 0 0% 0 0% 1 50% 0 0%
MANO 1 10% 1 25% 0 0% 0 0% 0 0%
SAMEER 1 10% 1 25% 0 0% 0 0% 0 0%
X 1 10% 0 0% 1 50% 0 0% 0 0%
cant read the name 1 10% 0 0% 1 50% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
CSA Number                    
9 90% 3 75% 2 100% 2 100% 2 100%
- 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Gender                    
Male 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Height                    
Tall 3 30% 0 0% 1 50% 1 50% 1 50%
Medium 7 70% 4 100% 1 50% 1 50% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Built                    
Thin 2 20% 1 25% 0 0% 0 0% 1 50%
Medium 7 70% 2 50% 2 100% 2 100% 1 50%
Fat 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Spectacles                    
No 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Beard                    
Yes 3 30% 3 75% 0 0% 0 0% 0 0%
No 7 70% 1 25% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 2 20% 1 25% 1 50% 0 0% 0 0%
No 8 80% 3 75% 1 50% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Expat. Arabs 1 10% 0 0% 0 0% 1 50% 0 0%
Filipino 3 30% 0 0% 2 100% 1 50% 0 0%
Indian 3 30% 2 50% 0 0% 0 0% 1 50%
Others 2 20% 1 25% 0 0% 0 0% 1 50%
Philipino 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
8 80% 3 75% 2 100% 2 100% 1 50%
NEPALI 1 10% 0 0% 0 0% 0 0% 1 50%
SODANI 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Date                    
2011-09-29 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-08 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-23 1 10% 1 25% 0 0% 0 0% 0 0%
2011-11-02 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-25 1 10% 0 0% 1 50% 0 0% 0 0%
2012-03-24 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-06 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-20 1 10% 0 0% 0 0% 1 50% 0 0%
2012-09-12 1 10% 0 0% 0 0% 0 0% 1 50%
2012-09-18 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Amount                    
40.00 1 10% 1 25% 0 0% 0 0% 0 0%
47.00 1 10% 1 25% 0 0% 0 0% 0 0%
50.00 8 80% 2 50% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
0 1 10% 0 0% 1 50% 0 0% 0 0%
2 1 10% 0 0% 0 0% 0 0% 1 50%
4 1 10% 0 0% 0 0% 0 0% 1 50%
5 2 20% 0 0% 1 50% 1 50% 0 0%
8 2 20% 1 25% 0 0% 1 50% 0 0%
9 2 20% 2 50% 0 0% 0 0% 0 0%
16 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time In                    
2011-09-29 22:53:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-08 22:16:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-23 11:55:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-11-02 07:49:00 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-25 09:40:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-03-24 18:24:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-06 17:29:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-20 08:15:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-09-12 21:42:00 1 10% 0 0% 0 0% 0 0% 1 50%
2012-09-18 16:50:00 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time Out                    
2011-09-29 23:05:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-08 22:26:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-23 12:06:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-11-02 07:55:00 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-25 09:47:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-03-24 18:37:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-06 17:45:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-20 08:23:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-09-12 21:50:00 1 10% 0 0% 0 0% 0 0% 1 50%
2012-09-18 16:56:00 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 3 30% 1 25% 1 50% 1 50% 0 0%
10:01-13:00 1 10% 1 25% 0 0% 0 0% 0 0%
17:01-20:00 3 30% 0 0% 1 50% 1 50% 1 50%
20:01-24:00 3 30% 2 50% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 5 50% 3 75% 1 50% 0 0% 1 50%
N.A. 5 50% 1 25% 1 50% 2 100% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 5 50% 3 75% 1 50% 0 0% 1 50%
N.A. 5 50% 1 25% 1 50% 2 100% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
3 MINIT 1 10% 1 25% 0 0% 0 0% 0 0%
لم يتأخر 1 10% 1 25% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 8 80% 2 50% 2 100% 2 100% 2 100%
No 2 20% 2 50% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
no greeting 1 10% 1 25% 0 0% 0 0% 0 0%
لم يتم الترحيب بي 1 10% 1 25% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 8 80% 3 75% 1 50% 2 100% 2 100%
No 2 20% 1 25% 1 50% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
11. Was the filling staff presentable and well groomed?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 8 80% 4 100% 2 100% 1 50% 1 50%
No 2 20% 0 0% 0 0% 1 50% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
No name tag 2 20% 0 0% 0 0% 1 50% 1 50%
WAS WEARIMG A JACKET SO COULD NOT READ THE NAME 1 10% 0 0% 1 50% 0 0% 0 0%
cant read the name 1 10% 0 0% 1 50% 0 0% 0 0%
لم استطع قراءة الاسم 1 10% 1 25% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
معاملة سيئة جداً 1 10% 1 25% 0 0% 0 0% 0 0%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 40% 0 0% 1 50% 1 50% 2 100%
No 6 60% 4 100% 1 50% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT OFFER 1 10% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 1 10% 0 0% 0 0% 1 50% 0 0%
لم يعرض علي تنظيف الزجاج 1 10% 1 25% 0 0% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 6 60% 2 50% 1 50% 1 50% 2 100%
N.A. 4 40% 2 50% 1 50% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 10% 0 0% 1 50% 0 0% 0 0%
No 1 10% 0 0% 1 50% 0 0% 0 0%
N.A. 4 40% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24f. Were baseboards clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
NO MOSQUE 1 10% 1 25% 0 0% 0 0% 0 0%
NO MUSQE 1 10% 1 25% 0 0% 0 0% 0 0%
لا يوجد مسجد 1 10% 1 25% 0 0% 0 0% 0 0%
OVER ALL COMMENTS                    
CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME BACAUSE HE WAS WEARING A JACKET 1 10% 0 0% 1 50% 0 0% 0 0%