Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 928 - AL NASSER

Sample Size:  11

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 18.18% 0 0% 1 50% 1 50% 0 0%
en 9 81.82% 6 100% 1 50% 1 50% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Shopper ID                    
23 1 9.09% 0 0% 0 0% 0 0% 1 100%
149 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
163 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
164 2 18.18% 2 33.33% 0 0% 0 0% 0 0%
166 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
198 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
1045 1 9.09% 0 0% 1 50% 0 0% 0 0%
1047 1 9.09% 0 0% 0 0% 1 50% 0 0%
2027 1 9.09% 0 0% 1 50% 0 0% 0 0%
2032 1 9.09% 0 0% 0 0% 1 50% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Serial No                    
0132 1 9.09% 0 0% 1 50% 0 0% 0 0%
0133 1 9.09% 0 0% 1 50% 0 0% 0 0%
0135 1 9.09% 0 0% 0 0% 1 50% 0 0%
0136 2 18.18% 0 0% 0 0% 1 50% 1 100%
182 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
247 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
393 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
396 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
79 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
98 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Operator Code                    
2 18.18% 2 33.33% 0 0% 0 0% 0 0%
172 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
3404 3 27.27% 3 50% 0 0% 0 0% 0 0%
3409 1 9.09% 0 0% 0 0% 0 0% 1 100%
5051 2 18.18% 0 0% 1 50% 1 50% 0 0%
9001 1 9.09% 0 0% 0 0% 1 50% 0 0%
basma 1 9.09% 0 0% 1 50% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Emirate                    
Abu Dhabi 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Site ID                    
123 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Number of Staff                    
2 3 27.27% 1 16.67% 2 100% 0 0% 0 0%
3 1 9.09% 0 0% 0 0% 1 50% 0 0%
4 1 9.09% 0 0% 0 0% 0 0% 1 100%
5 1 9.09% 0 0% 0 0% 1 50% 0 0%
8 3 27.27% 3 50% 0 0% 0 0% 0 0%
9 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
11 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
CSA Name                    
1 9.09% 0 0% 0 0% 0 0% 1 100%
BAHADER 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
DANILLO 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
MOHD SIDDIUQUE 1 9.09% 0 0% 1 50% 0 0% 0 0%
NAME NOT CLEAR 3 27.27% 3 50% 0 0% 0 0% 0 0%
NOUSHAD 1 9.09% 0 0% 0 0% 1 50% 0 0%
X 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
cant read the name 1 9.09% 0 0% 1 50% 0 0% 0 0%
daril 1 9.09% 0 0% 0 0% 1 50% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
CSA Number                    
10 90.91% 6 100% 2 100% 1 50% 1 100%
11627 1 9.09% 0 0% 0 0% 1 50% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Gender                    
Male 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Height                    
Tall 1 9.09% 0 0% 0 0% 1 50% 0 0%
Medium 6 54.55% 3 50% 2 100% 1 50% 0 0%
Short 4 36.36% 3 50% 0 0% 0 0% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Built                    
Thin 5 45.45% 2 33.33% 1 50% 1 50% 1 100%
Medium 5 45.45% 3 50% 1 50% 1 50% 0 0%
Fat 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Spectacles                    
No 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Beard                    
Yes 4 36.36% 2 33.33% 2 100% 0 0% 0 0%
No 7 63.64% 4 66.67% 0 0% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Mustache                    
Yes 4 36.36% 2 33.33% 1 50% 1 50% 0 0%
No 7 63.64% 4 66.67% 1 50% 1 50% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Filipino 1 9.09% 0 0% 0 0% 1 50% 0 0%
Indian 7 63.64% 3 50% 2 100% 1 50% 1 100%
Philipino 3 27.27% 3 50% 0 0% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Date                    
2011-09-22 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-09-30 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-01 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-12 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-14 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-25 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2012-03-02 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-03-26 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-06-20 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-07-13 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-18 1 9.09% 0 0% 0 0% 0 0% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Amount                    
50.00 10 90.91% 6 100% 2 100% 1 50% 1 100%
58.01 1 9.09% 0 0% 0 0% 1 50% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
2 1 9.09% 0 0% 0 0% 0 0% 1 100%
3 2 18.18% 1 16.67% 1 50% 0 0% 0 0%
4 1 9.09% 0 0% 1 50% 0 0% 0 0%
5 1 9.09% 0 0% 0 0% 1 50% 0 0%
7 1 9.09% 0 0% 0 0% 1 50% 0 0%
15 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
18 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
19 2 18.18% 2 33.33% 0 0% 0 0% 0 0%
22 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Time In                    
2011-09-22 14:15:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-09-30 21:00:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-01 13:04:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-12 15:42:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-14 15:04:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-25 13:55:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2012-03-02 14:30:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-03-26 19:35:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-06-20 22:29:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-07-13 11:55:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-18 16:30:00 1 9.09% 0 0% 0 0% 0 0% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Time Out                    
2011-09-22 14:27:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-09-30 21:11:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-01 13:14:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-12 15:51:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-14 15:15:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2011-10-25 14:05:00 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
2012-03-02 14:37:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-03-26 19:48:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-06-20 22:38:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-07-13 12:03:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-18 16:35:00 1 9.09% 0 0% 0 0% 0 0% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Time of Visit                    
10:01-13:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
13:01-17:00 7 63.64% 5 83.33% 1 50% 0 0% 1 100%
17:01-20:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
20:01-24:00 2 18.18% 1 16.67% 0 0% 1 50% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
2. Were lights working and in good condition at the approach?                    
Yes 3 27.27% 1 16.67% 1 50% 1 50% 0 0%
N.A. 8 72.73% 5 83.33% 1 50% 1 50% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 3 27.27% 1 16.67% 1 50% 1 50% 0 0%
N.A. 8 72.73% 5 83.33% 1 50% 1 50% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
No 10 90.91% 5 83.33% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 10 90.91% 6 100% 1 50% 2 100% 1 100%
No 1 9.09% 0 0% 1 50% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Comments                    
NORMAL BUT DID NOT GREET 1 9.09% 0 0% 1 50% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
Yes 2 18.18% 2 33.33% 0 0% 0 0% 0 0%
N.A. 9 81.82% 4 66.67% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 10 90.91% 6 100% 1 50% 2 100% 1 100%
No 1 9.09% 0 0% 1 50% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Comments                    
DID NOT SAY ANYTHING 1 9.09% 0 0% 1 50% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 10 90.91% 6 100% 2 100% 2 100% 0 0%
No 1 9.09% 0 0% 0 0% 0 0% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Comments                    
No name tag 1 9.09% 0 0% 0 0% 0 0% 1 100%
cant read the name 1 9.09% 0 0% 1 50% 0 0% 0 0%
could not read the name 1 9.09% 1 16.67% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 36.36% 1 16.67% 1 50% 1 50% 1 100%
No 7 63.64% 5 83.33% 1 50% 1 50% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Comments                    
DID NOT OFFER 1 9.09% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 1 9.09% 0 0% 0 0% 1 50% 0 0%
19. Were you charged the correct amount?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 6 54.55% 2 33.33% 1 50% 2 100% 1 100%
N.A. 5 45.45% 4 66.67% 1 50% 0 0% 0 0%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 4 36.36% 0 0% 1 50% 2 100% 1 100%
No 1 9.09% 0 0% 1 50% 0 0% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
NO SOAP 1 9.09% 0 0% 1 50% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 4 36.36% 0 0% 1 50% 2 100% 1 100%
No 1 9.09% 0 0% 1 50% 0 0% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
NO TOILET TISSUES AVAILABLE 1 9.09% 0 0% 1 50% 0 0% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 9.09% 0 0% 1 50% 0 0% 0 0%
N.A. 4 36.36% 0 0% 1 50% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23a. Were sinks clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23b. Were mirrors clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23c. Were hand dryers clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23d. Were dispensers clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24a. Were doors clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24b. Were walls clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
Yes 4 36.36% 0 0% 1 50% 2 100% 1 100%
No 1 9.09% 0 0% 1 50% 0 0% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
WATER ON THE FLOOR 1 9.09% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25a. Were trash containers clean?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 5 45.45% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 11 100% 6 100% 2 100% 2 100% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
Yes 3 27.27% 2 33.33% 0 0% 1 50% 0 0%
N.A. 8 72.73% 4 66.67% 2 100% 1 50% 1 100%
Total 11 100% 6 100% 2 100% 2 100% 1 100%
Comments                    
NO MUSQE 2 18.18% 2 33.33% 0 0% 0 0% 0 0%