Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 940-Central District-Near Police Stn.

Sample Size:  7

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 42.86% 0 0% 1 50% 1 50% 1 50%
en 4 57.14% 1 100% 1 50% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Shopper ID                    
11 1 14.29% 0 0% 0 0% 0 0% 1 50%
128 1 14.29% 0 0% 0 0% 0 0% 1 50%
147 1 14.29% 1 100% 0 0% 0 0% 0 0%
261 1 14.29% 0 0% 0 0% 1 50% 0 0%
1033 1 14.29% 0 0% 1 50% 0 0% 0 0%
1062 1 14.29% 0 0% 0 0% 1 50% 0 0%
2033 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Serial No                    
0268 1 14.29% 0 0% 1 50% 0 0% 0 0%
0269 1 14.29% 0 0% 1 50% 0 0% 0 0%
0271 1 14.29% 0 0% 0 0% 1 50% 0 0%
0272 1 14.29% 0 0% 0 0% 1 50% 0 0%
0289 1 14.29% 0 0% 0 0% 0 0% 1 50%
0290 1 14.29% 0 0% 0 0% 0 0% 1 50%
687 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Operator Code                    
172 1 14.29% 1 100% 0 0% 0 0% 0 0%
3409 1 14.29% 0 0% 0 0% 0 0% 1 50%
5051 3 42.86% 0 0% 1 50% 1 50% 1 50%
9001 1 14.29% 0 0% 0 0% 1 50% 0 0%
basma 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Emirate                    
Al Ain 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Site ID                    
134 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 4 57.14% 1 100% 0 0% 2 100% 1 50%
4 1 14.29% 0 0% 1 50% 0 0% 0 0%
6 1 14.29% 0 0% 0 0% 0 0% 1 50%
7 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
CSA Name                    
FAWAZ 1 14.29% 0 0% 0 0% 0 0% 1 50%
MOHAMMED 1 14.29% 0 0% 1 50% 0 0% 0 0%
SAJAAD 1 14.29% 0 0% 0 0% 1 50% 0 0%
SIDDIQUE 1 14.29% 1 100% 0 0% 0 0% 0 0%
cant read it 1 14.29% 0 0% 0 0% 0 0% 1 50%
fouzi 1 14.29% 0 0% 0 0% 1 50% 0 0%
khamish 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
CSA Number                    
7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Gender                    
Male 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Height                    
Tall 2 28.57% 0 0% 1 50% 1 50% 0 0%
Medium 5 71.43% 1 100% 1 50% 1 50% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Built                    
Thin 1 14.29% 0 0% 0 0% 1 50% 0 0%
Medium 6 85.71% 1 100% 2 100% 1 50% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Spectacles                    
No 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Beard                    
Yes 1 14.29% 0 0% 0 0% 1 50% 0 0%
No 6 85.71% 1 100% 2 100% 1 50% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 2 28.57% 0 0% 1 50% 1 50% 0 0%
No 5 71.43% 1 100% 1 50% 1 50% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 1 14.29% 0 0% 0 0% 1 50% 0 0%
Indian 6 85.71% 1 100% 2 100% 1 50% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Date                    
2011-12-24 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-03-01 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-04-02 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-21 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-06-27 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-06 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-09 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Amount                    
35.00 1 14.29% 1 100% 0 0% 0 0% 0 0%
44.93 1 14.29% 0 0% 1 50% 0 0% 0 0%
50.00 5 71.43% 0 0% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
1 1 14.29% 0 0% 0 0% 1 50% 0 0%
2 1 14.29% 1 100% 0 0% 0 0% 0 0%
3 1 14.29% 0 0% 0 0% 0 0% 1 50%
4 1 14.29% 0 0% 0 0% 1 50% 0 0%
5 2 28.57% 0 0% 1 50% 0 0% 1 50%
6 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time In                    
2011-12-24 21:53:00 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-03-01 09:10:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-04-02 20:43:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-21 19:33:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-06-27 13:18:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-06 13:51:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-09 21:25:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time Out                    
2011-12-24 22:05:00 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-03-01 09:23:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-04-02 20:56:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-21 19:38:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-06-27 13:25:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-06 14:00:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-09 21:32:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
13:01-17:00 2 28.57% 0 0% 0 0% 1 50% 1 50%
17:01-20:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
20:01-24:00 3 42.86% 1 100% 1 50% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 57.14% 1 100% 1 50% 1 50% 1 50%
N.A. 3 42.86% 0 0% 1 50% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 57.14% 1 100% 1 50% 1 50% 1 50%
N.A. 3 42.86% 0 0% 1 50% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 6 85.71% 1 100% 2 100% 2 100% 1 50%
N.A. 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
9. Did they request customers to quit smoking?                    
N.A. 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 4 57.14% 0 0% 2 100% 1 50% 1 50%
No 3 42.86% 1 100% 0 0% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT THANK 1 14.29% 1 100% 0 0% 0 0% 0 0%
No farewell greeting or no thank you when leaving 2 28.57% 0 0% 0 0% 1 50% 1 50%
11. Was the filling staff presentable and well groomed?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 14.29% 0 0% 0 0% 0 0% 1 50%
khamish 1 14.29% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 14.29% 1 100% 0 0% 0 0% 0 0%
N.A. 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 6 85.71% 1 100% 2 100% 1 50% 2 100%
No 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
Did not say anything 1 14.29% 0 0% 0 0% 1 50% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 57.14% 0 0% 2 100% 0 0% 2 100%
No 3 42.86% 1 100% 0 0% 2 100% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT CLEAN THE WINDSCREEN 1 14.29% 1 100% 0 0% 0 0% 0 0%
Did not offer to clean the windscreen. 2 28.57% 0 0% 0 0% 2 100% 0 0%
19. Were you charged the correct amount?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 5 71.43% 0 0% 2 100% 2 100% 1 50%
N.A. 2 28.57% 1 100% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 28.57% 0 0% 2 100% 0 0% 0 0%
N.A. 4 57.14% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 4 57.14% 0 0% 1 50% 2 100% 1 50%
No 2 28.57% 0 0% 1 50% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Water on the floor 1 14.29% 0 0% 0 0% 0 0% 1 50%
الارض ممتلئه بالماء 1 14.29% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
Yes 2 28.57% 0 0% 1 50% 1 50% 0 0%
N.A. 5 71.43% 1 100% 1 50% 1 50% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%