Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 948-Zacher-Near Zacher R/A

Sample Size:  5

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 20% 0 0% 1 100% 0 0% 0 0%
en 4 80% 2 100% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Shopper ID                    
146 1 20% 1 50% 0 0% 0 0% 0 0%
148 1 20% 1 50% 0 0% 0 0% 0 0%
1062 1 20% 0 0% 1 100% 0 0% 0 0%
2024 1 20% 0 0% 0 0% 0 0% 1 100%
2036 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Serial No                    
0280 1 20% 0 0% 1 100% 0 0% 0 0%
0283 1 20% 0 0% 0 0% 1 100% 0 0%
0301 1 20% 0 0% 0 0% 0 0% 1 100%
161 1 20% 1 50% 0 0% 0 0% 0 0%
659 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Operator Code                    
2 40% 2 100% 0 0% 0 0% 0 0%
3409 1 20% 0 0% 0 0% 0 0% 1 100%
5051 1 20% 0 0% 1 100% 0 0% 0 0%
9001 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Emirate                    
Al Ain 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Site ID                    
139 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 1 20% 0 0% 0 0% 0 0% 1 100%
2 3 60% 2 100% 0 0% 1 100% 0 0%
3 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Name                    
RASAAL THALIKAL 1 20% 0 0% 1 100% 0 0% 0 0%
SAMAD NISHAD 1 20% 1 50% 0 0% 0 0% 0 0%
cant read 1 20% 0 0% 0 0% 0 0% 1 100%
roman 1 20% 0 0% 0 0% 1 100% 0 0%
x 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Number                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Gender                    
Male 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Height                    
Tall 1 20% 0 0% 1 100% 0 0% 0 0%
Medium 3 60% 2 100% 0 0% 0 0% 1 100%
Short 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Built                    
Thin 1 20% 0 0% 0 0% 1 100% 0 0%
Medium 4 80% 2 100% 1 100% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Spectacles                    
Yes 2 40% 0 0% 0 0% 1 100% 1 100%
No 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Beard                    
Yes 2 40% 0 0% 0 0% 1 100% 1 100%
No 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Filipino 1 20% 0 0% 0 0% 0 0% 1 100%
Indian 4 80% 2 100% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Date                    
2011-10-05 1 20% 1 50% 0 0% 0 0% 0 0%
2011-12-13 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-29 1 20% 0 0% 1 100% 0 0% 0 0%
2012-07-02 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-16 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Amount                    
45.01 1 20% 0 0% 0 0% 0 0% 1 100%
50.00 3 60% 2 100% 0 0% 1 100% 0 0%
70.00 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
1 1 20% 0 0% 0 0% 1 100% 0 0%
2 2 40% 2 100% 0 0% 0 0% 0 0%
3 1 20% 0 0% 0 0% 0 0% 1 100%
4 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-05 22:30:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-12-13 17:30:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-29 21:20:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-07-02 18:40:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-16 13:39:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-05 22:38:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-12-13 17:44:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-29 21:33:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-07-02 18:45:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-16 13:47:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time of Visit                    
13:01-17:00 1 20% 0 0% 0 0% 0 0% 1 100%
17:01-20:00 2 40% 1 50% 0 0% 1 100% 0 0%
20:01-24:00 2 40% 1 50% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
2. Were lights working and in good condition at the approach?                    
Yes 3 60% 2 100% 1 100% 0 0% 0 0%
N.A. 2 40% 0 0% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 3 60% 2 100% 1 100% 0 0% 0 0%
N.A. 2 40% 0 0% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
NO GREETINGS 1 20% 1 50% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 2 40% 0 0% 0 0% 1 100% 1 100%
No 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
DID NOT SAY ANYTHING 2 40% 1 50% 1 100% 0 0% 0 0%
did not say anything 1 20% 1 50% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 20% 0 0% 0 0% 0 0% 1 100%
i could not read the name 1 20% 1 50% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 20% 1 50% 0 0% 0 0% 0 0%
N.A. 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 2 40% 1 50% 0 0% 0 0% 1 100%
No 3 60% 1 50% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
DID NOT OFFER 1 20% 0 0% 1 100% 0 0% 0 0%
DID NOT WIPE 1 20% 1 50% 0 0% 0 0% 0 0%
Did not offer to clean the windscreen. 1 20% 0 0% 0 0% 1 100% 0 0%
19. Were you charged the correct amount?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
20. Were you given correct change?                    
Yes 3 60% 1 50% 1 100% 0 0% 1 100%
N.A. 2 40% 1 50% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
N.A. 2 40% 0 0% 0 0% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23a. Were sinks clean?                    
Yes 2 40% 0 0% 1 100% 0 0% 1 100%
No 1 20% 0 0% 0 0% 1 100% 0 0%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
Comments                    
Sink not cleaned properly 1 20% 0 0% 0 0% 1 100% 0 0%
23b. Were mirrors clean?                    
Yes 2 40% 0 0% 1 100% 0 0% 1 100%
No 1 20% 0 0% 0 0% 1 100% 0 0%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
Comments                    
Mirrors not clean properly 1 20% 0 0% 0 0% 1 100% 0 0%
23c. Were hand dryers clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23d. Were dispensers clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24a. Were doors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24b. Were walls clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24c. Were ceiling clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24d. Were vents clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24e. Were floors clean?                    
Yes 2 40% 0 0% 1 100% 0 0% 1 100%
No 1 20% 0 0% 0 0% 1 100% 0 0%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
Comments                    
Water on the floor 1 20% 0 0% 0 0% 1 100% 0 0%
24f. Were baseboards clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24g. Were grout clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25a. Were trash containers clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 3 60% 1 50% 1 100% 0 0% 1 100%
No 2 40% 1 50% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
Bad smell 1 20% 0 0% 0 0% 1 100% 0 0%
bad smell 1 20% 1 50% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
28. Was the Mosque premises clean ?                    
Yes 2 40% 0 0% 0 0% 1 100% 1 100%
N.A. 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%