Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 950 - OFFICERS CITY

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 4 50% 0 0% 0 0% 1 50% 3 100%
en 4 50% 1 100% 2 100% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Company                    
Adnoc 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Shopper ID                    
69 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
112 1 12.5% 1 100% 0 0% 0 0% 0 0%
113 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
114 1 12.5% 0 0% 1 50% 0 0% 0 0%
1005 1 12.5% 0 0% 0 0% 1 50% 0 0%
1047 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2021 1 12.5% 0 0% 1 50% 0 0% 0 0%
2036 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Serial No                    
0154 1 12.5% 0 0% 1 50% 0 0% 0 0%
0155 1 12.5% 0 0% 1 50% 0 0% 0 0%
0157 1 12.5% 0 0% 0 0% 1 50% 0 0%
0158 2 25% 0 0% 0 0% 1 50% 1 33.33%
0159 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
0160 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
621 1 12.5% 1 100% 0 0% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Operator Code                    
1 12.5% 1 100% 0 0% 0 0% 0 0%
5051 5 62.5% 0 0% 1 50% 1 50% 3 100%
9001 1 12.5% 0 0% 0 0% 1 50% 0 0%
basma 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Emirate                    
Abu Dhabi 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Site ID                    
141 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Number of Staff                    
1 2 25% 1 100% 0 0% 0 0% 1 33.33%
2 2 25% 0 0% 0 0% 1 50% 1 33.33%
3 1 12.5% 0 0% 1 50% 0 0% 0 0%
4 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
5 1 12.5% 0 0% 1 50% 0 0% 0 0%
8 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
CSA Name                    
1 12.5% 0 0% 0 0% 0 0% 1 33.33%
ASHRAF K 1 12.5% 0 0% 0 0% 1 50% 0 0%
BIJAY 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
JOSEPH RIVERA 1 12.5% 0 0% 1 50% 0 0% 0 0%
MOHD 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
UMESH 1 12.5% 1 100% 0 0% 0 0% 0 0%
cant read the name 2 25% 0 0% 1 50% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
CSA Number                    
8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Gender                    
Male 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Height                    
Tall 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Medium 6 75% 1 100% 2 100% 1 50% 2 66.67%
Short 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Built                    
Thin 2 25% 0 0% 1 50% 0 0% 1 33.33%
Medium 6 75% 1 100% 1 50% 2 100% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Spectacles                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Beard                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Mustache                    
Yes 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
No 7 87.5% 1 100% 2 100% 2 100% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Ethnic Groups                    
Filipino 2 25% 0 0% 1 50% 1 50% 0 0%
Indian 5 62.5% 1 100% 1 50% 1 50% 2 66.67%
Others 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Other Ethnic Groups                    
7 87.5% 1 100% 2 100% 2 100% 2 66.67%
NEPALI 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Date                    
2011-12-10 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-02-27 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-25 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-10 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-24 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-03 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-15 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-10-02 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Amount                    
40.02 1 12.5% 0 0% 1 50% 0 0% 0 0%
45.00 1 12.5% 0 0% 0 0% 1 50% 0 0%
48.87 1 12.5% 0 0% 0 0% 1 50% 0 0%
50.00 2 25% 0 0% 0 0% 0 0% 2 66.67%
50.53 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
80.00 1 12.5% 1 100% 0 0% 0 0% 0 0%
87.03 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Number of Vehicles                    
1 2 25% 0 0% 0 0% 0 0% 2 66.67%
2 2 25% 0 0% 0 0% 1 50% 1 33.33%
4 2 25% 1 100% 1 50% 0 0% 0 0%
5 1 12.5% 0 0% 1 50% 0 0% 0 0%
16 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time In                    
2011-12-10 19:45:00 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-02-27 11:55:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-25 08:15:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-10 15:05:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-24 14:54:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-03 10:55:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-15 14:22:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-10-02 08:30:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time Out                    
2011-12-10 19:56:00 1 12.5% 1 100% 0 0% 0 0% 0 0%
2012-02-27 12:02:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-25 08:28:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-10 15:13:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-24 15:03:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-03 11:11:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-09-15 14:28:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
2012-10-02 08:40:00 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Time of Visit                    
07:00-10:00 2 25% 0 0% 1 50% 0 0% 1 33.33%
10:01-13:00 2 25% 0 0% 1 50% 0 0% 1 33.33%
13:01-17:00 3 37.5% 0 0% 0 0% 2 100% 1 33.33%
17:01-20:00 1 12.5% 1 100% 0 0% 0 0% 0 0%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
2. Were lights working and in good condition at the approach?                    
Yes 1 12.5% 1 100% 0 0% 0 0% 0 0%
N.A. 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 1 12.5% 1 100% 0 0% 0 0% 0 0%
N.A. 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 4 50% 0 0% 2 100% 0 0% 2 66.67%
No 4 50% 1 100% 0 0% 2 100% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
NO GREETS 1 12.5% 1 100% 0 0% 0 0% 0 0%
No greetings or did not wish 3 37.5% 0 0% 0 0% 2 100% 1 33.33%
9. Did they request customers to quit smoking?                    
N.A. 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
10. Did the staff thank you as you were leaving?                    
Yes 5 62.5% 0 0% 2 100% 2 100% 1 33.33%
No 3 37.5% 1 100% 0 0% 0 0% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT SAY ANYTHING 1 12.5% 1 100% 0 0% 0 0% 0 0%
Did not say anything 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
No farewell greeting or no thank you when leaving 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
11. Was the filling staff presentable and well groomed?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
12. Was he able to communicate with customer?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
13. Was the attendant wearing visible nametag?                    
Yes 7 87.5% 1 100% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 12.5% 0 0% 0 0% 1 50% 0 0%
No name tag 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
لم استطيع قراءة الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 12.5% 0 0% 0 0% 1 50% 0 0%
N.A. 7 87.5% 1 100% 2 100% 1 50% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 3 37.5% 0 0% 1 50% 1 50% 1 33.33%
No 5 62.5% 1 100% 1 50% 1 50% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT WIPE 1 12.5% 1 100% 0 0% 0 0% 0 0%
Did not offer to clean the windscreen. 3 37.5% 0 0% 0 0% 1 50% 2 66.67%
19. Were you charged the correct amount?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
20. Were you given correct change?                    
Yes 4 50% 1 100% 2 100% 0 0% 1 33.33%
N.A. 4 50% 0 0% 0 0% 2 100% 2 66.67%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 75% 0 0% 2 100% 1 50% 3 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
No tissues 1 12.5% 0 0% 0 0% 1 50% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 25% 0 0% 2 100% 0 0% 0 0%
N.A. 5 62.5% 0 0% 0 0% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23a. Were sinks clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23b. Were mirrors clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23c. Were hand dryers clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23d. Were dispensers clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23e. Were toilets and urinals clean?                    
Yes 5 62.5% 0 0% 2 100% 2 100% 1 33.33%
No 2 25% 0 0% 0 0% 0 0% 2 66.67%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
Urinal was dirty 2 25% 0 0% 0 0% 0 0% 2 66.67%
24a. Were doors clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24b. Were walls clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24c. Were ceiling clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24d. Were vents clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24e. Were floors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
Water on the floor 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
24f. Were baseboards clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24g. Were grout clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25a. Were trash containers clean?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25b. Were trash containers not overflowing?                    
Yes 7 87.5% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 7 87.5% 1 100% 2 100% 2 100% 2 66.67%
No 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 12.5% 0 0% 0 0% 0 0% 1 33.33%
28. Was the Mosque premises clean ?                    
N.A. 8 100% 1 100% 2 100% 2 100% 3 100%
Total 8 100% 1 100% 2 100% 2 100% 3 100%
Comments                    
No mosque 1 12.5% 0 0% 0 0% 1 50% 0 0%