Company: Adnoc
Filter: Company: Adnoc + Service: Forecourt + Site: 951 - BANIYAS (SOUTH)
Sample Size: 10
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 4 | 40% | 0 | 0% | 1 | 50% | 1 | 50% | 2 | 66.67% |
| en | 6 | 60% | 3 | 100% | 1 | 50% | 1 | 50% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Company | ||||||||||
| Adnoc | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Shopper ID | ||||||||||
| 131 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 143 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 165 | 2 | 20% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1050 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 1053 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 1059 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 1060 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2024 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2028 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Serial No | ||||||||||
| 0159 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 0160 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 0162 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0163 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0164 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 0165 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 0166 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 140 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 21 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 429 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Operator Code | ||||||||||
| 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 11 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3404 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 5051 | 4 | 40% | 0 | 0% | 1 | 50% | 1 | 50% | 2 | 66.67% |
| 9001 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| basma | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Emirate | ||||||||||
| Abu Dhabi | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Site ID | ||||||||||
| 142 | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Number of Staff | ||||||||||
| 2 | 3 | 30% | 1 | 33.33% | 0 | 0% | 2 | 100% | 0 | 0% |
| 3 | 4 | 40% | 0 | 0% | 1 | 50% | 0 | 0% | 3 | 100% |
| 4 | 2 | 20% | 1 | 33.33% | 1 | 50% | 0 | 0% | 0 | 0% |
| 5 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| CSA Name | ||||||||||
| 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% | |
| - | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| ANTHONY | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Mangal | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| RENEE | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| RINI | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| X | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| cant read | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| keshan | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| raj | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| CSA Number | ||||||||||
| 7 | 70% | 2 | 66.67% | 1 | 50% | 1 | 50% | 3 | 100% | |
| - | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 10650 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 11724 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Gender | ||||||||||
| Male | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Height | ||||||||||
| Tall | 3 | 30% | 1 | 33.33% | 0 | 0% | 1 | 50% | 1 | 33.33% |
| Medium | 7 | 70% | 2 | 66.67% | 2 | 100% | 1 | 50% | 2 | 66.67% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Built | ||||||||||
| Thin | 2 | 20% | 1 | 33.33% | 0 | 0% | 1 | 50% | 0 | 0% |
| Medium | 8 | 80% | 2 | 66.67% | 2 | 100% | 1 | 50% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Spectacles | ||||||||||
| No | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Beard | ||||||||||
| No | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Mustache | ||||||||||
| Yes | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 9 | 90% | 2 | 66.67% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Ethnic Groups | ||||||||||
| Filipino | 2 | 20% | 0 | 0% | 1 | 50% | 0 | 0% | 1 | 33.33% |
| Indian | 5 | 50% | 2 | 66.67% | 0 | 0% | 2 | 100% | 1 | 33.33% |
| Others | 2 | 20% | 0 | 0% | 1 | 50% | 0 | 0% | 1 | 33.33% |
| Philipino | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||||||
| 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% | |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Date | ||||||||||
| 2011-09-14 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-23 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-15 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-02 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-03-09 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-09 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-06-18 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-31 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-09 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-29 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Amount | ||||||||||
| 50.00 | 9 | 90% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 66.67% |
| 65.00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Number of Vehicles | ||||||||||
| 1 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2 | 3 | 30% | 0 | 0% | 1 | 50% | 0 | 0% | 2 | 66.67% |
| 3 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 4 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 5 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 6 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 8 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Time In | ||||||||||
| 2011-09-14 16:55:00 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-23 16:35:00 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-15 14:47:00 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-02 13:10:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-03-09 18:42:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-09 10:58:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-06-18 11:45:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-31 15:55:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-09 17:49:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-29 07:52:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Time Out | ||||||||||
| 2011-09-14 17:10:00 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-23 16:43:00 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-15 14:56:00 | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-02 13:23:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-03-09 18:51:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-09 11:13:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-06-18 11:52:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-31 16:05:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-09 17:55:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-29 07:58:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 10:01-13:00 | 2 | 20% | 0 | 0% | 0 | 0% | 2 | 100% | 0 | 0% |
| 13:01-17:00 | 5 | 50% | 3 | 100% | 1 | 50% | 0 | 0% | 1 | 33.33% |
| 17:01-20:00 | 2 | 20% | 0 | 0% | 1 | 50% | 0 | 0% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 2. Were lights working and in good condition at the approach? | ||||||||||
| Yes | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| N.A. | 9 | 90% | 3 | 100% | 1 | 50% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 3. Were the lights working and in good condition at the forecourt area? | ||||||||||
| Yes | 2 | 20% | 1 | 33.33% | 1 | 50% | 0 | 0% | 0 | 0% |
| N.A. | 8 | 80% | 2 | 66.67% | 1 | 50% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 4. Was filling area / forecourt clean and tidy? | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 5. Were the driveway and forecourt free of potholes and well maintained? | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 6. Was there any delay in approaching customers at the fuel pump | ||||||||||
| No | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 7. Did the staff approach the driver side of the vehicle? | ||||||||||
| Yes | 8 | 80% | 1 | 33.33% | 2 | 100% | 2 | 100% | 3 | 100% |
| No | 2 | 20% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| approched at passenger side | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||||
| Yes | 8 | 80% | 2 | 66.67% | 2 | 100% | 2 | 100% | 2 | 66.67% |
| No | 2 | 20% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| No expressions ,just stood quietly | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 9. Did they request customers to quit smoking? | ||||||||||
| N.A. | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 10. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 8 | 80% | 2 | 66.67% | 2 | 100% | 2 | 100% | 2 | 66.67% |
| No | 2 | 20% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| Did not say anything | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 11. Was the filling staff presentable and well groomed? | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 12. Was he able to communicate with customer? | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 13. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 9 | 90% | 2 | 66.67% | 2 | 100% | 2 | 100% | 3 | 100% |
| No | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| NAME NOT CLEAR | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| keshan | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| not visible the name | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 14. Was staff courteous / friendly? | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 15. Did he follow the instructions on the Rahal (Fuel Card)? | ||||||||||
| N.A. | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 16. Did he confirm and repeat amount and type of fuel? | ||||||||||
| Yes | 9 | 90% | 2 | 66.67% | 2 | 100% | 2 | 100% | 3 | 100% |
| No | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 17. Did he fuel as per customer?s instructions - Dhs? | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 18. Did he offer to clean windscreen voluntarily? (front & back) | ||||||||||
| Yes | 4 | 40% | 1 | 33.33% | 2 | 100% | 0 | 0% | 1 | 33.33% |
| No | 6 | 60% | 2 | 66.67% | 0 | 0% | 2 | 100% | 2 | 66.67% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| Did not offer to clean the windscreen. | 4 | 40% | 0 | 0% | 0 | 0% | 2 | 100% | 2 | 66.67% |
| 19. Were you charged the correct amount? | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 20. Were you given correct change? | ||||||||||
| Yes | 5 | 50% | 1 | 33.33% | 1 | 50% | 1 | 50% | 2 | 66.67% |
| N.A. | 5 | 50% | 2 | 66.67% | 1 | 50% | 1 | 50% | 1 | 33.33% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 21. Did he provide information about any promotions at Service Station? (only in case of active promotion) | ||||||||||
| N.A. | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 22a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 6 | 60% | 0 | 0% | 1 | 50% | 2 | 100% | 3 | 100% |
| No | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 22b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 6 | 60% | 0 | 0% | 2 | 100% | 1 | 50% | 3 | 100% |
| No | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| No tissues | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 2 | 20% | 0 | 0% | 2 | 100% | 0 | 0% | 0 | 0% |
| No | 2 | 20% | 0 | 0% | 0 | 0% | 2 | 100% | 0 | 0% |
| N.A. | 3 | 30% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| no paper towel | 2 | 20% | 0 | 0% | 0 | 0% | 2 | 100% | 0 | 0% |
| 23a. Were sinks clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 23b. Were mirrors clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 23c. Were hand dryers clean? | ||||||||||
| Yes | 4 | 40% | 0 | 0% | 1 | 50% | 0 | 0% | 3 | 100% |
| N.A. | 3 | 30% | 0 | 0% | 1 | 50% | 2 | 100% | 0 | 0% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| No dryers | 2 | 20% | 0 | 0% | 0 | 0% | 2 | 100% | 0 | 0% |
| لايوجد مجÙÙات ايدي | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 23d. Were dispensers clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 23e. Were toilets and urinals clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 24a. Were doors clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 24b. Were walls clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 24c. Were ceiling clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 24d. Were vents clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 24e. Were floors clean? | ||||||||||
| Yes | 6 | 60% | 0 | 0% | 2 | 100% | 1 | 50% | 3 | 100% |
| No | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| Water on the floor | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 24f. Were baseboards clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 24g. Were grout clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 25a. Were trash containers clean? | ||||||||||
| Yes | 6 | 60% | 0 | 0% | 2 | 100% | 1 | 50% | 3 | 100% |
| No | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| No trash container | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 25b. Were trash containers not overflowing? | ||||||||||
| Yes | 6 | 60% | 0 | 0% | 2 | 100% | 1 | 50% | 3 | 100% |
| N.A. | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 7 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 26. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| 27. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 8 | 80% | 1 | 33.33% | 2 | 100% | 2 | 100% | 3 | 100% |
| No | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| OLD STATION | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 28. Was the Mosque premises clean ? | ||||||||||
| N.A. | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Total | 10 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| NO MUSQE | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| NO Mosque NO Mosque NO Mosque NO MOSQUE | 1 | 10% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| No mosque | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |