Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 953 - SAIH SHUAIB

Sample Size:  11

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 27.27% 1 20% 0 0% 1 50% 1 50%
en 8 72.73% 4 80% 2 100% 1 50% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Shopper ID                    
37 1 9.09% 1 20% 0 0% 0 0% 0 0%
128 1 9.09% 0 0% 0 0% 0 0% 1 50%
134 1 9.09% 1 20% 0 0% 0 0% 0 0%
147 1 9.09% 0 0% 0 0% 0 0% 1 50%
164 1 9.09% 1 20% 0 0% 0 0% 0 0%
165 1 9.09% 1 20% 0 0% 0 0% 0 0%
189 1 9.09% 0 0% 0 0% 1 50% 0 0%
196 1 9.09% 1 20% 0 0% 0 0% 0 0%
2010 1 9.09% 0 0% 1 50% 0 0% 0 0%
2015 1 9.09% 0 0% 1 50% 0 0% 0 0%
2032 1 9.09% 0 0% 0 0% 1 50% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Serial No                    
0166 1 9.09% 0 0% 1 50% 0 0% 0 0%
0167 1 9.09% 0 0% 1 50% 0 0% 0 0%
0169 1 9.09% 0 0% 0 0% 1 50% 0 0%
0170 1 9.09% 0 0% 0 0% 1 50% 0 0%
0173 1 9.09% 0 0% 0 0% 0 0% 1 50%
0174 1 9.09% 0 0% 0 0% 0 0% 1 50%
129 1 9.09% 1 20% 0 0% 0 0% 0 0%
262 1 9.09% 1 20% 0 0% 0 0% 0 0%
39 1 9.09% 1 20% 0 0% 0 0% 0 0%
500 1 9.09% 1 20% 0 0% 0 0% 0 0%
501 1 9.09% 1 20% 0 0% 0 0% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Operator Code                    
2 18.18% 2 40% 0 0% 0 0% 0 0%
1 1 9.09% 1 20% 0 0% 0 0% 0 0%
3404 1 9.09% 1 20% 0 0% 0 0% 0 0%
3409 1 9.09% 0 0% 0 0% 0 0% 1 50%
5051 2 18.18% 0 0% 0 0% 1 50% 1 50%
9001 1 9.09% 0 0% 0 0% 1 50% 0 0%
basma 2 18.18% 0 0% 2 100% 0 0% 0 0%
ساره 1 9.09% 1 20% 0 0% 0 0% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Site ID                    
144 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Number of Staff                    
1 1 9.09% 0 0% 0 0% 1 50% 0 0%
2 2 18.18% 1 20% 0 0% 0 0% 1 50%
6 1 9.09% 0 0% 0 0% 1 50% 0 0%
8 2 18.18% 0 0% 2 100% 0 0% 0 0%
9 1 9.09% 0 0% 0 0% 0 0% 1 50%
12 3 27.27% 3 60% 0 0% 0 0% 0 0%
13 1 9.09% 1 20% 0 0% 0 0% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
CSA Name                    
1 9.09% 0 0% 0 0% 0 0% 1 50%
M.JALAL ALDIN 1 9.09% 1 20% 0 0% 0 0% 0 0%
MAHMOOD 1 9.09% 1 20% 0 0% 0 0% 0 0%
SAIEED 1 9.09% 1 20% 0 0% 0 0% 0 0%
SAMEER 1 9.09% 1 20% 0 0% 0 0% 0 0%
UNIASC 1 9.09% 0 0% 0 0% 1 50% 0 0%
anees 1 9.09% 0 0% 1 50% 0 0% 0 0%
cant read 1 9.09% 0 0% 0 0% 0 0% 1 50%
cant read the name 2 18.18% 0 0% 1 50% 1 50% 0 0%
لم استطع قراءه الاسم 1 9.09% 1 20% 0 0% 0 0% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
CSA Number                    
10 90.91% 4 80% 2 100% 2 100% 2 100%
-- 1 9.09% 1 20% 0 0% 0 0% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Gender                    
Male 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Height                    
Tall 4 36.36% 1 20% 1 50% 1 50% 1 50%
Medium 6 54.55% 3 60% 1 50% 1 50% 1 50%
Short 1 9.09% 1 20% 0 0% 0 0% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Built                    
Thin 3 27.27% 2 40% 1 50% 0 0% 0 0%
Medium 7 63.64% 2 40% 1 50% 2 100% 2 100%
Fat 1 9.09% 1 20% 0 0% 0 0% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Spectacles                    
No 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Beard                    
Yes 5 45.45% 3 60% 1 50% 0 0% 1 50%
No 6 54.55% 2 40% 1 50% 2 100% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 5 45.45% 3 60% 1 50% 0 0% 1 50%
No 6 54.55% 2 40% 1 50% 2 100% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Indian 6 54.55% 3 60% 2 100% 1 50% 0 0%
Others 4 36.36% 2 40% 0 0% 1 50% 1 50%
Pakistani 1 9.09% 0 0% 0 0% 0 0% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
9 81.82% 4 80% 2 100% 1 50% 2 100%
EGYPIAN 1 9.09% 1 20% 0 0% 0 0% 0 0%
SRI LANKAN 1 9.09% 0 0% 0 0% 1 50% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Date                    
2011-09-19 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-10-06 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-10-18 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-11-12 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-11-19 1 9.09% 1 20% 0 0% 0 0% 0 0%
2012-02-23 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-03-31 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-05-28 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-06-30 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-10 1 9.09% 0 0% 0 0% 0 0% 1 50%
2012-09-18 1 9.09% 0 0% 0 0% 0 0% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Amount                    
50.00 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
2 2 18.18% 0 0% 0 0% 0 0% 2 100%
8 1 9.09% 0 0% 0 0% 1 50% 0 0%
9 1 9.09% 0 0% 1 50% 0 0% 0 0%
11 1 9.09% 1 20% 0 0% 0 0% 0 0%
22 1 9.09% 0 0% 0 0% 1 50% 0 0%
24 1 9.09% 1 20% 0 0% 0 0% 0 0%
32 1 9.09% 0 0% 1 50% 0 0% 0 0%
33 2 18.18% 2 40% 0 0% 0 0% 0 0%
35 1 9.09% 1 20% 0 0% 0 0% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Time In                    
2011-09-19 17:05:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-10-06 17:05:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-10-18 20:20:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-11-12 10:10:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-11-19 16:00:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2012-02-23 19:10:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-03-31 09:25:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-05-28 18:45:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-06-30 14:32:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-10 15:21:00 1 9.09% 0 0% 0 0% 0 0% 1 50%
2012-09-18 20:00:00 1 9.09% 0 0% 0 0% 0 0% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Time Out                    
2011-09-19 17:23:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-10-06 17:16:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-10-18 20:31:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-11-12 10:23:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2011-11-19 16:14:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
2012-02-23 19:20:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-03-31 09:37:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
2012-05-28 19:09:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-06-30 14:40:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-10 15:28:00 1 9.09% 0 0% 0 0% 0 0% 1 50%
2012-09-18 20:05:00 1 9.09% 0 0% 0 0% 0 0% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 1 9.09% 0 0% 1 50% 0 0% 0 0%
10:01-13:00 1 9.09% 1 20% 0 0% 0 0% 0 0%
13:01-17:00 3 27.27% 1 20% 0 0% 1 50% 1 50%
17:01-20:00 4 36.36% 2 40% 1 50% 1 50% 0 0%
20:01-24:00 2 18.18% 1 20% 0 0% 0 0% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 6 54.55% 3 60% 1 50% 1 50% 1 50%
N.A. 5 45.45% 2 40% 1 50% 1 50% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 6 54.55% 3 60% 1 50% 1 50% 1 50%
N.A. 5 45.45% 2 40% 1 50% 1 50% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 2 18.18% 1 20% 1 50% 0 0% 0 0%
No 9 81.82% 4 80% 1 50% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Comments                    
تأخر بسبب الازدحام الشديد 1 9.09% 0 0% 1 50% 0 0% 0 0%
لايوجد اي تأخير 1 9.09% 1 20% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 9 81.82% 5 100% 2 100% 1 50% 1 50%
No 2 18.18% 0 0% 0 0% 1 50% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Comments                    
No greetings or did not wish 2 18.18% 0 0% 0 0% 1 50% 1 50%
9. Did they request customers to quit smoking?                    
Yes 1 9.09% 1 20% 0 0% 0 0% 0 0%
N.A. 10 90.91% 4 80% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
11. Was the filling staff presentable and well groomed?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 10 90.91% 5 100% 2 100% 2 100% 1 50%
No 1 9.09% 0 0% 0 0% 0 0% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 2 18.18% 0 0% 0 0% 1 50% 1 50%
No name tag 1 9.09% 0 0% 0 0% 0 0% 1 50%
انيس 1 9.09% 0 0% 1 50% 0 0% 0 0%
لم استطع قراءة الاسم 1 9.09% 0 0% 1 50% 0 0% 0 0%
لم استطيع قراءة الاسم 1 9.09% 1 20% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 8 72.73% 3 60% 2 100% 1 50% 2 100%
No 3 27.27% 2 40% 0 0% 1 50% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
Comments                    
Did not offer to clean the windscreen. 1 9.09% 0 0% 0 0% 1 50% 0 0%
19. Were you charged the correct amount?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 4 36.36% 1 20% 0 0% 1 50% 2 100%
N.A. 7 63.64% 4 80% 2 100% 1 50% 0 0%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 18.18% 0 0% 2 100% 0 0% 0 0%
N.A. 4 36.36% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24f. Were baseboards clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 54.55% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 11 100% 5 100% 2 100% 2 100% 2 100%
Total 11 100% 5 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
Yes 7 63.64% 4 80% 1 50% 1 50% 1 50%
N.A. 4 36.36% 1 20% 1 50% 1 50% 1 50%
Total 11 100% 5 100% 2 100% 2 100% 2 100%