Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 976 - Ruwais

Sample Size:  6

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
en 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Shopper ID                    
25 1 16.67% 0 0% 1 50% 0 0% 0 0%
143 1 16.67% 0 0% 1 50% 0 0% 0 0%
148 1 16.67% 1 100% 0 0% 0 0% 0 0%
159 1 16.67% 0 0% 0 0% 1 50% 0 0%
2014 1 16.67% 0 0% 0 0% 1 50% 0 0%
2015 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Serial No                    
0477 1 16.67% 0 0% 1 50% 0 0% 0 0%
0478 1 16.67% 0 0% 1 50% 0 0% 0 0%
0492 1 16.67% 0 0% 0 0% 1 50% 0 0%
0493 1 16.67% 0 0% 0 0% 1 50% 0 0%
0524 1 16.67% 0 0% 0 0% 0 0% 1 100%
548 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Operator Code                    
1 16.67% 1 100% 0 0% 0 0% 0 0%
3409 1 16.67% 0 0% 0 0% 0 0% 1 100%
9001 2 33.33% 0 0% 0 0% 2 100% 0 0%
basma 2 33.33% 0 0% 2 100% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Emirate                    
Western Region 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Site ID                    
159 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Staff                    
2 2 33.33% 1 100% 1 50% 0 0% 0 0%
4 1 16.67% 0 0% 0 0% 0 0% 1 100%
5 1 16.67% 0 0% 1 50% 0 0% 0 0%
6 2 33.33% 0 0% 0 0% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Name                    
5 83.33% 1 100% 2 100% 1 50% 1 100%
rolando 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Number                    
5 83.33% 1 100% 2 100% 1 50% 1 100%
11602 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Gender                    
Male 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Height                    
Tall 1 16.67% 0 0% 0 0% 1 50% 0 0%
Medium 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Built                    
Thin 3 50% 0 0% 1 50% 2 100% 0 0%
Medium 3 50% 1 100% 1 50% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Spectacles                    
No 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Beard                    
Yes 1 16.67% 0 0% 0 0% 0 0% 1 100%
No 5 83.33% 1 100% 2 100% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Mustache                    
Yes 4 66.67% 1 100% 1 50% 1 50% 1 100%
No 2 33.33% 0 0% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Expat Arabs 1 16.67% 1 100% 0 0% 0 0% 0 0%
Filipino 2 33.33% 0 0% 1 50% 1 50% 0 0%
Indian 3 50% 0 0% 1 50% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Date                    
2011-11-30 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-24 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-03-15 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-05-28 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-01 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-23 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Amount                    
49.28 1 16.67% 0 0% 1 50% 0 0% 0 0%
49.65 1 16.67% 0 0% 0 0% 1 50% 0 0%
50.00 4 66.67% 1 100% 1 50% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
2 2 33.33% 1 100% 0 0% 0 0% 1 100%
3 1 16.67% 0 0% 0 0% 1 50% 0 0%
5 1 16.67% 0 0% 1 50% 0 0% 0 0%
8 2 33.33% 0 0% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time In                    
2011-11-30 14:28:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-24 10:54:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-03-15 10:09:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-05-28 12:00:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-01 09:24:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-23 11:00:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time Out                    
2011-11-30 14:37:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-24 11:03:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-03-15 10:20:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-05-28 12:15:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-01 09:33:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-23 11:09:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time of Visit                    
07:00-10:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
10:01-13:00 4 66.67% 0 0% 2 100% 1 50% 1 100%
13:01-17:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
2. Were lights working and in good condition at the approach?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
3. Were the lights working and in good condition at the forecourt area?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
No 2 33.33% 1 100% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
NO GREETINGS 1 16.67% 1 100% 0 0% 0 0% 0 0%
No greetings or did not wish 1 16.67% 0 0% 0 0% 1 50% 0 0%
الموظف كان عادي جدا 1 16.67% 0 0% 1 50% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
No 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
DID NOT SAY ANYTHING 1 16.67% 1 100% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
No 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
No name tag 2 33.33% 0 0% 0 0% 1 50% 1 100%
لايرتدي بطاقه 2 33.33% 0 0% 2 100% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 3 50% 0 0% 1 50% 1 50% 1 100%
No 3 50% 1 100% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
DID NOT CLEAN 1 16.67% 1 100% 0 0% 0 0% 0 0%
Did not offer to clean the windscreen. 1 16.67% 0 0% 0 0% 1 50% 0 0%
لم يعرض علي تنظيف الزجاج 1 16.67% 0 0% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 3 50% 1 100% 1 50% 0 0% 1 100%
N.A. 3 50% 0 0% 1 50% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 3 50% 0 0% 2 100% 0 0% 1 100%
No 2 33.33% 0 0% 0 0% 2 100% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No tissues 2 33.33% 0 0% 0 0% 2 100% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 33.33% 0 0% 2 100% 0 0% 0 0%
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 2 33.33% 0 0% 0 0% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
no paper towel 2 33.33% 0 0% 0 0% 2 100% 0 0%
23a. Were sinks clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23b. Were mirrors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23c. Were hand dryers clean?                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
N.A. 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No dryers 1 16.67% 0 0% 0 0% 1 50% 0 0%
23d. Were dispensers clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24a. Were doors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24b. Were walls clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24f. Were baseboards clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25a. Were trash containers clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
Yes 5 83.33% 1 100% 1 50% 2 100% 1 100%
N.A. 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%