Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 999 - MADINAT ZAYED

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 37.5% 0 0% 1 50% 1 50% 1 50%
en 5 62.5% 2 100% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Shopper ID                    
1 1 12.5% 0 0% 1 50% 0 0% 0 0%
23 1 12.5% 0 0% 0 0% 0 0% 1 50%
114 1 12.5% 0 0% 0 0% 0 0% 1 50%
148 1 12.5% 0 0% 1 50% 0 0% 0 0%
155 2 25% 2 100% 0 0% 0 0% 0 0%
1023 1 12.5% 0 0% 0 0% 1 50% 0 0%
2036 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Serial No                    
0216 1 12.5% 0 0% 1 50% 0 0% 0 0%
0220 1 12.5% 0 0% 0 0% 1 50% 0 0%
0221 1 12.5% 0 0% 0 0% 1 50% 0 0%
0224 1 12.5% 0 0% 0 0% 0 0% 1 50%
0225 1 12.5% 0 0% 0 0% 0 0% 1 50%
0315 1 12.5% 0 0% 1 50% 0 0% 0 0%
345 1 12.5% 1 50% 0 0% 0 0% 0 0%
556 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Operator Code                    
1 12.5% 1 50% 0 0% 0 0% 0 0%
01 1 12.5% 1 50% 0 0% 0 0% 0 0%
3409 1 12.5% 0 0% 0 0% 0 0% 1 50%
5051 3 37.5% 0 0% 1 50% 1 50% 1 50%
9001 1 12.5% 0 0% 0 0% 1 50% 0 0%
basma 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Site ID                    
170 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 6 75% 2 100% 2 100% 2 100% 0 0%
4 1 12.5% 0 0% 0 0% 0 0% 1 50%
5 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Name                    
1 12.5% 0 0% 1 50% 0 0% 0 0%
X 2 25% 0 0% 1 50% 1 50% 0 0%
YOVRAJ 1 12.5% 0 0% 0 0% 0 0% 1 50%
genenly 1 12.5% 1 50% 0 0% 0 0% 0 0%
jeem 1 12.5% 0 0% 0 0% 0 0% 1 50%
nerag 1 12.5% 0 0% 0 0% 1 50% 0 0%
walter 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Number                    
6 75% 2 100% 2 100% 1 50% 1 50%
10702 1 12.5% 0 0% 0 0% 1 50% 0 0%
11623 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Gender                    
Male 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Height                    
Tall 2 25% 0 0% 1 50% 0 0% 1 50%
Medium 4 50% 2 100% 0 0% 1 50% 1 50%
Short 2 25% 0 0% 1 50% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Built                    
Thin 1 12.5% 0 0% 1 50% 0 0% 0 0%
Medium 7 87.5% 2 100% 1 50% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Spectacles                    
Yes 2 25% 1 50% 1 50% 0 0% 0 0%
No 6 75% 1 50% 1 50% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Beard                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Mustache                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Expat. Arabs 1 12.5% 0 0% 1 50% 0 0% 0 0%
Filipino 1 12.5% 0 0% 0 0% 1 50% 0 0%
Indian 2 25% 0 0% 1 50% 1 50% 0 0%
Others 1 12.5% 0 0% 0 0% 0 0% 1 50%
Pakistani 1 12.5% 0 0% 0 0% 0 0% 1 50%
Philipino 2 25% 2 100% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
7 87.5% 2 100% 2 100% 2 100% 1 50%
NEPALI 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Date                    
2011-10-24 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-04 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-03-12 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-04-05 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-18 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-06 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-30 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-18 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Amount                    
32.59 1 12.5% 0 0% 0 0% 0 0% 1 50%
40.00 1 12.5% 0 0% 1 50% 0 0% 0 0%
50.00 5 62.5% 2 100% 1 50% 2 100% 0 0%
75.00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
0 1 12.5% 1 50% 0 0% 0 0% 0 0%
1 2 25% 1 50% 1 50% 0 0% 0 0%
2 1 12.5% 0 0% 0 0% 1 50% 0 0%
4 2 25% 0 0% 0 0% 1 50% 1 50%
6 1 12.5% 0 0% 0 0% 0 0% 1 50%
7 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time In                    
2011-10-24 19:55:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-04 18:35:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-03-12 13:25:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-04-05 15:09:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-18 20:50:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-06 10:06:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-30 16:40:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-18 14:42:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time Out                    
2011-10-24 20:02:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-04 18:41:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-03-12 13:38:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-04-05 15:21:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-18 20:58:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-06 10:11:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-30 16:52:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-18 14:49:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time of Visit                    
10:01-13:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
13:01-17:00 4 50% 0 0% 2 100% 0 0% 2 100%
17:01-20:00 2 25% 2 100% 0 0% 0 0% 0 0%
20:01-24:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 3 37.5% 2 100% 0 0% 1 50% 0 0%
N.A. 5 62.5% 0 0% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 3 37.5% 2 100% 0 0% 1 50% 0 0%
N.A. 5 62.5% 0 0% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
9. Did they request customers to quit smoking?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
11. Was the filling staff presentable and well groomed?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 7 87.5% 2 100% 1 50% 2 100% 2 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 12.5% 0 0% 0 0% 1 50% 0 0%
WAS WEARING NAMETAG BUT COULD NOT READ THE NAME. 1 12.5% 0 0% 1 50% 0 0% 0 0%
لا يضع بطاقه 1 12.5% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
N.A. 7 87.5% 1 50% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 7 87.5% 2 100% 1 50% 2 100% 2 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT SAY ANYTHING 1 12.5% 0 0% 1 50% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 50% 1 50% 1 50% 1 50% 1 50%
No 4 50% 1 50% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT OFFER TO CLEAN 1 12.5% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 2 25% 0 0% 0 0% 1 50% 1 50%
19. Were you charged the correct amount?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 7 87.5% 2 100% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 3 37.5% 0 0% 1 50% 0 0% 2 100%
No 2 25% 0 0% 1 50% 1 50% 0 0%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No soap 1 12.5% 0 0% 0 0% 1 50% 0 0%
Restroom closed 1 12.5% 0 0% 0 0% 1 50% 0 0%
لا يوجد صابون 1 12.5% 0 0% 1 50% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 4 50% 0 0% 2 100% 0 0% 2 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No tissues 1 12.5% 0 0% 0 0% 1 50% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 12.5% 0 0% 1 50% 0 0% 0 0%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
N.A. 4 50% 0 0% 1 50% 1 50% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
no paper towel 1 12.5% 0 0% 0 0% 1 50% 0 0%
23a. Were sinks clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 3 37.5% 0 0% 1 50% 0 0% 2 100%
N.A. 3 37.5% 0 0% 1 50% 2 100% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No dryers 1 12.5% 0 0% 0 0% 1 50% 0 0%
لا يوجد مجففات ايدي 1 12.5% 0 0% 1 50% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24f. Were baseboards clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 7 87.5% 2 100% 2 100% 1 50% 2 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 6 75% 1 50% 2 100% 1 50% 2 100%
N.A. 2 25% 1 50% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
Yes 1 12.5% 0 0% 1 50% 0 0% 0 0%
N.A. 7 87.5% 2 100% 1 50% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
OVER ALL COMMENTS                    
CSA WAS WEARING THE NAME TAG BUT COULD NOT READ THE NAME. 1 12.5% 0 0% 1 50% 0 0% 0 0%
No mosque 1 12.5% 0 0% 0 0% 1 50% 0 0%