Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1177
Sample Size: 12
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 7 | 58.33% | 1 | 33.33% | 3 | 75% | 1 | 50% | 2 | 66.67% |
| en | 5 | 41.67% | 2 | 66.67% | 1 | 25% | 1 | 50% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Company | ||||||||||
| Adnoc | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Shopper ID | ||||||||||
| 127 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 147 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 158 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1035 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 1049 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 1061 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 1062 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 1064 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2021 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2027 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2031 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2049 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Serial No | ||||||||||
| 0234 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 0238 | 2 | 16.67% | 0 | 0% | 1 | 25% | 1 | 50% | 0 | 0% |
| 0242 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0249 | 2 | 16.67% | 0 | 0% | 1 | 25% | 0 | 0% | 1 | 33.33% |
| 0253 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 0350 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 0512 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 655 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 671 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 735 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Operator Code | ||||||||||
| 2 | 16.67% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 15 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 5051 | 6 | 50% | 0 | 0% | 3 | 75% | 1 | 50% | 2 | 66.67% |
| 9001 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| basma | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Emirate | ||||||||||
| Abu Dhabi | 7 | 58.33% | 2 | 66.67% | 3 | 75% | 2 | 100% | 0 | 0% |
| Al Ain | 5 | 41.67% | 1 | 33.33% | 1 | 25% | 0 | 0% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Site ID | ||||||||||
| 20 | 4 | 33.33% | 1 | 33.33% | 1 | 25% | 1 | 50% | 1 | 33.33% |
| 21 | 5 | 41.67% | 1 | 33.33% | 2 | 50% | 1 | 50% | 1 | 33.33% |
| 73 | 3 | 25% | 1 | 33.33% | 1 | 25% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Number of Staff | ||||||||||
| 1 | 4 | 33.33% | 1 | 33.33% | 1 | 25% | 1 | 50% | 1 | 33.33% |
| 2 | 6 | 50% | 1 | 33.33% | 3 | 75% | 1 | 50% | 1 | 33.33% |
| 3 | 2 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| CSA Name | ||||||||||
| 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% | |
| ANISH T | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| FAYAZ AHMED | 2 | 16.67% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| HARRIS | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| IVAN STEIWAN | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| MOHD ASURDDUIN | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| SALAM | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| SALEEM | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| cant read | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| mohamed | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| لا استطيع قراءه الاسم | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| CSA Number | ||||||||||
| 10 | 83.33% | 2 | 66.67% | 4 | 100% | 2 | 100% | 2 | 66.67% | |
| 6123 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8301 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Gender | ||||||||||
| Male | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Height | ||||||||||
| Tall | 4 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 2 | 66.67% |
| Medium | 6 | 50% | 0 | 0% | 3 | 75% | 2 | 100% | 1 | 33.33% |
| Short | 2 | 16.67% | 1 | 33.33% | 1 | 25% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Built | ||||||||||
| Thin | 2 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Medium | 8 | 66.67% | 2 | 66.67% | 2 | 50% | 2 | 100% | 2 | 66.67% |
| Fat | 2 | 16.67% | 0 | 0% | 2 | 50% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Spectacles | ||||||||||
| Yes | 2 | 16.67% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 33.33% |
| No | 10 | 83.33% | 3 | 100% | 4 | 100% | 1 | 50% | 2 | 66.67% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Beard | ||||||||||
| Yes | 8 | 66.67% | 2 | 66.67% | 1 | 25% | 2 | 100% | 3 | 100% |
| No | 4 | 33.33% | 1 | 33.33% | 3 | 75% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Mustache | ||||||||||
| Yes | 8 | 66.67% | 2 | 66.67% | 2 | 50% | 1 | 50% | 3 | 100% |
| No | 4 | 33.33% | 1 | 33.33% | 2 | 50% | 1 | 50% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Ethnic Groups | ||||||||||
| Expat Arabs | 2 | 16.67% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Filipino | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| Indian | 7 | 58.33% | 0 | 0% | 2 | 50% | 2 | 100% | 3 | 100% |
| Pakistani | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| Philipino | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||||||
| 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% | |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Date | ||||||||||
| 2011-12-06 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-14 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-01 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-03 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-03-20 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-04-05 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-04-16 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-06-10 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-16 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-30 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-10 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-29 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Amount | ||||||||||
| 56.00 | 2 | 16.67% | 1 | 33.33% | 1 | 25% | 0 | 0% | 0 | 0% |
| 63.00 | 3 | 25% | 0 | 0% | 0 | 0% | 1 | 50% | 2 | 66.67% |
| 82.00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 88.00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 89.00 | 3 | 25% | 0 | 0% | 3 | 75% | 0 | 0% | 0 | 0% |
| 100.00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 106.00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 3 | 25% | 1 | 33.33% | 1 | 25% | 0 | 0% | 1 | 33.33% |
| 1 | 3 | 25% | 0 | 0% | 2 | 50% | 0 | 0% | 1 | 33.33% |
| 2 | 4 | 33.33% | 1 | 33.33% | 0 | 0% | 2 | 100% | 1 | 33.33% |
| 3 | 2 | 16.67% | 1 | 33.33% | 1 | 25% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Time In | ||||||||||
| 2011-12-06 10:54:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-14 17:30:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-01 14:40:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-03 16:00:00 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-03-20 08:55:00 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-04-05 20:10:00 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-04-16 21:05:00 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-06-10 19:40:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-16 20:00:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-30 10:45:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-10 18:26:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-29 08:51:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Time Out | ||||||||||
| 2011-12-06 11:00:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-14 17:51:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-01 15:13:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-03 16:31:00 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-03-20 09:07:00 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-04-05 20:41:00 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-04-16 21:32:00 | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 2012-06-10 20:17:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-16 20:21:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-30 11:15:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-10 18:47:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-29 09:02:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 2 | 16.67% | 0 | 0% | 1 | 25% | 0 | 0% | 1 | 33.33% |
| 10:01-13:00 | 2 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 13:01-17:00 | 2 | 16.67% | 1 | 33.33% | 1 | 25% | 0 | 0% | 0 | 0% |
| 17:01-20:00 | 2 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 20:01-24:00 | 4 | 33.33% | 0 | 0% | 2 | 50% | 2 | 100% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| Yes | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 11 | 91.67% | 2 | 66.67% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 11 | 91.67% | 3 | 100% | 4 | 100% | 1 | 50% | 3 | 100% |
| No | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| Tv was not working | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 9 | 75% | 3 | 100% | 3 | 75% | 0 | 0% | 3 | 100% |
| N.A. | 3 | 25% | 0 | 0% | 1 | 25% | 2 | 100% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| No complimentary board or no display board | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 7. Was there any delay in approaching customers? | ||||||||||
| No | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 8 | 66.67% | 3 | 100% | 3 | 75% | 1 | 50% | 1 | 33.33% |
| No | 4 | 33.33% | 0 | 0% | 1 | 25% | 1 | 50% | 2 | 66.67% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| NORMAL BUT DID NOT WISH | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 3 | 25% | 0 | 0% | 0 | 0% | 1 | 50% | 2 | 66.67% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 10 | 83.33% | 2 | 66.67% | 4 | 100% | 1 | 50% | 3 | 100% |
| No | 2 | 16.67% | 1 | 33.33% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Did not offer waiting area | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 9 | 75% | 2 | 66.67% | 4 | 100% | 1 | 50% | 2 | 66.67% |
| No | 3 | 25% | 1 | 33.33% | 0 | 0% | 1 | 50% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 2 | 16.67% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 33.33% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 11 | 91.67% | 3 | 100% | 3 | 75% | 2 | 100% | 3 | 100% |
| No | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| لا يرتدي بطاقه | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 11 | 91.67% | 3 | 100% | 4 | 100% | 1 | 50% | 3 | 100% |
| No | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| Did not ask about washing engine | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 11 | 91.67% | 3 | 100% | 3 | 75% | 2 | 100% | 3 | 100% |
| N.A. | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 6 | 50% | 3 | 100% | 0 | 0% | 1 | 50% | 2 | 66.67% |
| No | 6 | 50% | 0 | 0% | 4 | 100% | 1 | 50% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| HAD TO ASK FOR THE RECIEPT | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| I HAD TO ASK FOR THE RECIEPT | 2 | 16.67% | 0 | 0% | 2 | 50% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 2 | 16.67% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 33.33% |
| لم يعرض علي وصل استلام | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 8 | 66.67% | 0 | 0% | 4 | 100% | 1 | 50% | 3 | 100% |
| No | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| No soap | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 5 | 41.67% | 0 | 0% | 3 | 75% | 1 | 50% | 1 | 33.33% |
| No | 4 | 33.33% | 0 | 0% | 1 | 25% | 1 | 50% | 2 | 66.67% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| NO TISSUE | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| No tissues | 3 | 25% | 0 | 0% | 0 | 0% | 1 | 50% | 2 | 66.67% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| N.A. | 8 | 66.67% | 0 | 0% | 3 | 75% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 32a. Were doors clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 8 | 66.67% | 0 | 0% | 4 | 100% | 1 | 50% | 3 | 100% |
| No | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| Water on the floor | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 8 | 66.67% | 0 | 0% | 4 | 100% | 1 | 50% | 3 | 100% |
| No | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 9 | 100% | 0 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 11 | 91.67% | 2 | 66.67% | 4 | 100% | 2 | 100% | 3 | 100% |
| No | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||
| VERY BAD SMELL | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 4 | 33.33% | 0 | 0% | 2 | 50% | 2 | 100% | 0 | 0% |
| N.A. | 8 | 66.67% | 3 | 100% | 2 | 50% | 0 | 0% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 4 | 100% | 2 | 100% | 3 | 100% |
| OVER ALL COMMENTS | ||||||||||
| I HAD TO ASK FOR THE RECIEPT | 1 | 8.33% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |