Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1269
Sample Size: 21
| Questions | Total Samples | 754 - SHAWAMEKH SOUTH | 993 - AL GHURRAH | 755 - SHAWAMEKH NORTH | 916 - AL HULILA | 766 - KHALIFA CITY | ||||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||||
| ar | 4 | 19.05% | 2 | 28.57 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 50 |
| en | 17 | 80.95% | 5 | 71.43 | 3 | 100 | 4 | 100 | 3 | 100 | 2 | 50 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Company | ||||||||||||
| Adnoc | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Shopper ID | ||||||||||||
| 23 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 126 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 128 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 129 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 134 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 146 | 2 | 9.52% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 150 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 155 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 158 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 159 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 163 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 189 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 221 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 1005 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 1023 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 1039 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2014 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2027 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2031 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2099 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Serial No | ||||||||||||
| 0010 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0013 | 2 | 9.52% | 2 | 28.57 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0014 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0015 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 0018 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 0019 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 0025 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 0028 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 0029 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 0095 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 0098 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 0214 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0219 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0500 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0549 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 198 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 53 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 588 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 662 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 693 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Operator Code | ||||||||||||
| 3 | 14.29% | 1 | 14.29 | 0 | 0 | 1 | 25 | 1 | 33.33 | 0 | 0 | |
| 15 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 3409 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 5051 | 7 | 33.33% | 3 | 42.86 | 2 | 66.67 | 0 | 0 | 0 | 0 | 2 | 50 |
| 9001 | 5 | 23.81% | 2 | 28.57 | 1 | 33.33 | 1 | 25 | 1 | 33.33 | 0 | 0 |
| basma | 4 | 19.05% | 1 | 14.29 | 0 | 0 | 1 | 25 | 1 | 33.33 | 1 | 25 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Emirate | ||||||||||||
| Abu Dhabi | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Site ID | ||||||||||||
| 3 | 7 | 33.33% | 7 | 100 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 4 | 4 | 19.05% | 0 | 0 | 0 | 0 | 4 | 100 | 0 | 0 | 0 | 0 |
| 14 | 4 | 19.05% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 100 |
| 113 | 3 | 14.29% | 0 | 0 | 0 | 0 | 0 | 0 | 3 | 100 | 0 | 0 |
| 165 | 3 | 14.29% | 0 | 0 | 3 | 100 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Number of Staff | ||||||||||||
| 1 | 10 | 47.62% | 5 | 71.43 | 2 | 66.67 | 1 | 25 | 1 | 33.33 | 1 | 25 |
| 2 | 7 | 33.33% | 0 | 0 | 1 | 33.33 | 3 | 75 | 2 | 66.67 | 1 | 25 |
| 3 | 2 | 9.52% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 4 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 8 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| CSA Name | ||||||||||||
| 9 | 42.86% | 4 | 57.14 | 1 | 33.33 | 2 | 50 | 2 | 66.67 | 0 | 0 | |
| BILAL | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| ERA | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| MOHD | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| MOIDEEN | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| PRADEEP | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| SHYAM KUMAR | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| WALEED | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| WALID MOHD | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| blal | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| cant read the name | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| geri | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| shraf aldeen | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| CSA Number | ||||||||||||
| 15 | 71.43% | 6 | 85.71 | 1 | 33.33 | 3 | 75 | 2 | 66.67 | 3 | 75 | |
| 08093 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2808 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 3060 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 3421 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 6602 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 992378 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Gender | ||||||||||||
| Male | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Height | ||||||||||||
| Tall | 4 | 19.05% | 2 | 28.57 | 1 | 33.33 | 1 | 25 | 0 | 0 | 0 | 0 |
| Medium | 15 | 71.43% | 5 | 71.43 | 2 | 66.67 | 1 | 25 | 3 | 100 | 4 | 100 |
| Short | 2 | 9.52% | 0 | 0 | 0 | 0 | 2 | 50 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Built | ||||||||||||
| Thin | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| Medium | 18 | 85.71% | 7 | 100 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 4 | 100 |
| Fat | 2 | 9.52% | 0 | 0 | 1 | 33.33 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Spectacles | ||||||||||||
| No | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Beard | ||||||||||||
| Yes | 6 | 28.57% | 3 | 42.86 | 0 | 0 | 1 | 25 | 1 | 33.33 | 1 | 25 |
| No | 15 | 71.43% | 4 | 57.14 | 3 | 100 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Mustache | ||||||||||||
| Yes | 8 | 38.1% | 4 | 57.14 | 0 | 0 | 1 | 25 | 2 | 66.67 | 1 | 25 |
| No | 13 | 61.9% | 3 | 42.86 | 3 | 100 | 3 | 75 | 1 | 33.33 | 3 | 75 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Ethnic Groups | ||||||||||||
| Expat Arabs | 2 | 9.52% | 1 | 14.29 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| Expat. Arabs | 2 | 9.52% | 2 | 28.57 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Filipino | 7 | 33.33% | 2 | 28.57 | 1 | 33.33 | 2 | 50 | 0 | 0 | 2 | 50 |
| Indian | 9 | 42.86% | 2 | 28.57 | 1 | 33.33 | 2 | 50 | 2 | 66.67 | 2 | 50 |
| Others | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||||||||
| 19 | 90.48% | 6 | 85.71 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 | |
| NEPALI | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| SUDANI | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Date | ||||||||||||
| 2011-09-18 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-12 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-06 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2011-12-13 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2011-12-15 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-20 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-02-27 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-19 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-25 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-30 | 2 | 9.52% | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 33.33 | 0 | 0 |
| 2012-05-30 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2012-06-14 | 2 | 9.52% | 1 | 14.29 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-06-18 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-06 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-12 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-07-30 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-08-17 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-08-27 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-29 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Amount | ||||||||||||
| 42.00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 50.00 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 56.00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 63.00 | 8 | 38.1% | 5 | 71.43 | 0 | 0 | 2 | 50 | 1 | 33.33 | 0 | 0 |
| 70.00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 76.00 | 4 | 19.05% | 1 | 14.29 | 0 | 0 | 2 | 50 | 1 | 33.33 | 0 | 0 |
| 89.00 | 3 | 14.29% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 2 | 50 |
| 90.00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 96.00 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Number of Vehicles | ||||||||||||
| 0 | 3 | 14.29% | 1 | 14.29 | 1 | 33.33 | 0 | 0 | 0 | 0 | 1 | 25 |
| 1 | 7 | 33.33% | 3 | 42.86 | 1 | 33.33 | 1 | 25 | 2 | 66.67 | 0 | 0 |
| 2 | 6 | 28.57% | 2 | 28.57 | 0 | 0 | 2 | 50 | 1 | 33.33 | 1 | 25 |
| 3 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 4 | 2 | 9.52% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 1 | 25 |
| 5 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 15 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Time In | ||||||||||||
| 2011-09-18 13:25:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-12 13:25:00 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-06 19:40:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2011-12-13 18:20:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2011-12-15 18:00:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-20 14:50:00 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-02-27 13:10:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-19 15:00:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-25 07:23:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-30 10:13:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-03-30 18:03:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2012-05-30 16:15:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2012-06-14 19:20:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-14 20:00:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-06-18 08:30:00 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-06 17:25:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-12 17:55:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-07-30 12:25:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-08-17 15:48:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-08-27 10:55:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-29 07:22:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Time Out | ||||||||||||
| 2011-09-18 14:08:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-12 14:00:00 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-06 20:16:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2011-12-13 18:57:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2011-12-15 18:20:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-20 15:20:00 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-02-27 13:36:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-19 15:15:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-25 07:38:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-30 10:25:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-03-30 18:16:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2012-05-30 16:34:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| 2012-06-14 19:31:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-14 20:20:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-06-18 08:47:00 | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-06 17:40:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-12 18:30:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-07-30 12:50:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-08-17 16:17:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-08-27 11:20:00 | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-29 07:36:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Time of Visit | ||||||||||||
| 07:00-10:00 | 3 | 14.29% | 1 | 14.29 | 1 | 33.33 | 1 | 25 | 0 | 0 | 0 | 0 |
| 10:01-13:00 | 3 | 14.29% | 2 | 28.57 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 13:01-17:00 | 7 | 33.33% | 2 | 28.57 | 2 | 66.67 | 0 | 0 | 1 | 33.33 | 2 | 50 |
| 17:01-20:00 | 7 | 33.33% | 2 | 28.57 | 0 | 0 | 1 | 25 | 2 | 66.67 | 2 | 50 |
| 20:01-24:00 | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||||
| Yes | 2 | 9.52% | 1 | 14.29 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| No | 18 | 85.71% | 5 | 71.43 | 3 | 100 | 4 | 100 | 2 | 66.67 | 4 | 100 |
| N.A. | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||||
| Oil on the floor | 1 | 4.76% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| there was oil on the floor | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 4. Were the waiting area and table clean? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||||
| Yes | 1 | 4.76% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| No | 20 | 95.24% | 7 | 100 | 3 | 100 | 3 | 75 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||||
| Yes | 17 | 80.95% | 5 | 71.43 | 3 | 100 | 3 | 75 | 3 | 100 | 3 | 75 |
| No | 4 | 19.05% | 2 | 28.57 | 0 | 0 | 1 | 25 | 0 | 0 | 1 | 25 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||||
| NO GREETINGS | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 3 | 14.29% | 2 | 28.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||||
| Yes | 18 | 85.71% | 5 | 71.43 | 3 | 100 | 4 | 100 | 3 | 100 | 3 | 75 |
| No | 3 | 14.29% | 2 | 28.57 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||||
| Did not offer waiting area | 2 | 9.52% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 12. Did the staff thank you as you were leaving? | ||||||||||||
| Yes | 17 | 80.95% | 6 | 85.71 | 3 | 100 | 3 | 75 | 3 | 100 | 2 | 50 |
| No | 4 | 19.05% | 1 | 14.29 | 0 | 0 | 1 | 25 | 0 | 0 | 2 | 50 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||||
| DID NOT SAY ANYTHING | 2 | 9.52% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% | 1 | 25% |
| Did not say anything | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||||
| Yes | 13 | 61.9% | 3 | 42.86 | 3 | 100 | 2 | 50 | 1 | 33.33 | 4 | 100 |
| No | 8 | 38.1% | 4 | 57.14 | 0 | 0 | 2 | 50 | 2 | 66.67 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||||
| No name tag | 4 | 19.05% | 3 | 42.86% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| no name badge | 1 | 4.76% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| not wearing name tag | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| لا استطيع قراءة الاسم | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| لا يرتدي بطاقه | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| لا يضع بطاقه | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||||
| Yes | 20 | 95.24% | 6 | 85.71 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 20 | 100% | 6 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31a. Battery Water top up | ||||||||||||
| Yes | 19 | 90.48% | 6 | 85.71 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 2 | 9.52% | 1 | 14.29 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31b. Coolant Water top up | ||||||||||||
| Yes | 19 | 90.48% | 6 | 85.71 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 2 | 9.52% | 1 | 14.29 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||||
| Yes | 19 | 90.48% | 6 | 85.71 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 2 | 9.52% | 1 | 14.29 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31d. Brake Fluid top up | ||||||||||||
| Yes | 20 | 95.24% | 7 | 100 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31e. Gear Oil top up | ||||||||||||
| Yes | 19 | 90.48% | 6 | 85.71 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 2 | 9.52% | 1 | 14.29 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31f. Air filter cleaning | ||||||||||||
| Yes | 19 | 90.48% | 6 | 85.71 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 2 | 9.52% | 1 | 14.29 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31g. Wiper Water top up | ||||||||||||
| Yes | 20 | 95.24% | 7 | 100 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31h. Clean engine using air gun | ||||||||||||
| Yes | 20 | 95.24% | 7 | 100 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||||
| Yes | 20 | 95.24% | 7 | 100 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||||
| Yes | 19 | 90.48% | 6 | 85.71 | 2 | 66.67 | 4 | 100 | 3 | 100 | 4 | 100 |
| N.A. | 2 | 9.52% | 1 | 14.29 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 29. Were you offered a receipt voluntarily? | ||||||||||||
| Yes | 17 | 80.95% | 6 | 85.71 | 1 | 33.33 | 4 | 100 | 3 | 100 | 3 | 75 |
| No | 3 | 14.29% | 1 | 14.29 | 1 | 33.33 | 0 | 0 | 0 | 0 | 1 | 25 |
| N.A. | 1 | 4.76% | 0 | 0 | 1 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||||
| I had to ask for the reciept | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||||
| Yes | 12 | 57.14% | 3 | 42.86 | 2 | 66.67 | 3 | 75 | 1 | 33.33 | 3 | 75 |
| No | 4 | 19.05% | 3 | 42.86 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||||
| No tissues | 2 | 9.52% | 1 | 14.29% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||||
| Yes | 4 | 19.05% | 0 | 0 | 1 | 33.33 | 1 | 25 | 1 | 33.33 | 1 | 25 |
| No | 4 | 19.05% | 3 | 42.86 | 0 | 0 | 0 | 0 | 1 | 33.33 | 0 | 0 |
| N.A. | 8 | 38.1% | 3 | 42.86 | 1 | 33.33 | 2 | 50 | 0 | 0 | 2 | 50 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||||
| no paper towel | 4 | 19.05% | 2 | 28.57% | 0 | 0% | 1 | 25% | 1 | 33.33% | 0 | 0% |
| 31a. Were sinks clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 31b. Were mirrors clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 31c. Were hand dryers clean? | ||||||||||||
| Yes | 13 | 61.9% | 5 | 71.43 | 2 | 66.67 | 3 | 75 | 0 | 0 | 3 | 75 |
| N.A. | 3 | 14.29% | 1 | 14.29 | 0 | 0 | 0 | 0 | 2 | 66.67 | 0 | 0 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||||
| No dryers | 2 | 9.52% | 1 | 14.29% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| لا يوجد مجÙÙات ايدي | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 31d. Were dispensers clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 32a. Were doors clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 32b. Were walls clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 32c. Were ceiling clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 32d. Were vents clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 32e. Were floors clean? | ||||||||||||
| Yes | 15 | 71.43% | 5 | 71.43 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| No | 1 | 4.76% | 1 | 14.29 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| Comments | ||||||||||||
| Water on the floor | 1 | 4.76% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| 32f. Were baseboards clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 32g. Were grout clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 33a. Were trash containers clean? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||||
| Yes | 16 | 76.19% | 6 | 85.71 | 2 | 66.67 | 3 | 75 | 2 | 66.67 | 3 | 75 |
| Total | 16 | 100% | 6 | 100% | 2 | 100% | 3 | 100% | 2 | 100% | 3 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||||
| Yes | 19 | 90.48% | 7 | 100 | 3 | 100 | 3 | 75 | 2 | 66.67 | 4 | 100 |
| No | 2 | 9.52% | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 33.33 | 0 | 0 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||||
| BAD SMELL N WATER ON THE FLOOR | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| bad smell | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||||
| Yes | 21 | 100% | 7 | 100 | 3 | 100 | 4 | 100 | 3 | 100 | 4 | 100 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 36. Was the Mosque premises clean ? | ||||||||||||
| Yes | 9 | 42.86% | 4 | 57.14 | 1 | 33.33 | 2 | 50 | 1 | 33.33 | 1 | 25 |
| N.A. | 12 | 57.14% | 3 | 42.86 | 2 | 66.67 | 2 | 50 | 2 | 66.67 | 3 | 75 |
| Total | 21 | 100% | 7 | 100% | 3 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |