Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1269
Sample Size: 21
Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
Language | ||||||||||
ar | 4 | 19.05% | 0 | 0% | 0 | 0% | 2 | 28.57% | 2 | 66.67% |
en | 17 | 80.95% | 5 | 100% | 6 | 100% | 5 | 71.43% | 1 | 33.33% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Company | ||||||||||
Adnoc | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Shopper ID | ||||||||||
23 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
126 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
128 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
129 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
134 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
146 | 2 | 9.52% | 1 | 20% | 0 | 0% | 1 | 14.29% | 0 | 0% |
150 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
155 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
158 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
159 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
163 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
189 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
221 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
1005 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
1023 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
1039 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
2014 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2027 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2031 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2099 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Serial No | ||||||||||
0010 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
0013 | 2 | 9.52% | 0 | 0% | 0 | 0% | 1 | 14.29% | 1 | 33.33% |
0014 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
0015 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
0018 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
0019 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
0025 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
0028 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
0029 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
0095 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
0098 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
0214 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
0219 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
0500 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
0549 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
198 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
53 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
588 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
662 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
693 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Operator Code | ||||||||||
3 | 14.29% | 3 | 60% | 0 | 0% | 0 | 0% | 0 | 0% | |
15 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
3409 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
5051 | 7 | 33.33% | 1 | 20% | 2 | 33.33% | 2 | 28.57% | 2 | 66.67% |
9001 | 5 | 23.81% | 0 | 0% | 0 | 0% | 5 | 71.43% | 0 | 0% |
basma | 4 | 19.05% | 0 | 0% | 4 | 66.67% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Emirate | ||||||||||
Abu Dhabi | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Site ID | ||||||||||
3 | 7 | 33.33% | 1 | 20% | 2 | 33.33% | 3 | 42.86% | 1 | 33.33% |
4 | 4 | 19.05% | 1 | 20% | 1 | 16.67% | 1 | 14.29% | 1 | 33.33% |
14 | 4 | 19.05% | 1 | 20% | 1 | 16.67% | 1 | 14.29% | 1 | 33.33% |
113 | 3 | 14.29% | 1 | 20% | 1 | 16.67% | 1 | 14.29% | 0 | 0% |
165 | 3 | 14.29% | 1 | 20% | 1 | 16.67% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Number of Staff | ||||||||||
1 | 10 | 47.62% | 1 | 20% | 3 | 50% | 4 | 57.14% | 2 | 66.67% |
2 | 7 | 33.33% | 3 | 60% | 1 | 16.67% | 3 | 42.86% | 0 | 0% |
3 | 2 | 9.52% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
4 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
8 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
CSA Name | ||||||||||
9 | 42.86% | 1 | 20% | 4 | 66.67% | 3 | 42.86% | 1 | 33.33% | |
BILAL | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
ERA | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
MOHD | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
MOIDEEN | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
PRADEEP | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
SHYAM KUMAR | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
WALEED | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
WALID MOHD | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
blal | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
cant read the name | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
geri | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
shraf aldeen | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
CSA Number | ||||||||||
15 | 71.43% | 5 | 100% | 4 | 66.67% | 3 | 42.86% | 3 | 100% | |
08093 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2808 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
3060 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
3421 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
6602 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
992378 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Gender | ||||||||||
Male | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Height | ||||||||||
Tall | 4 | 19.05% | 0 | 0% | 1 | 16.67% | 2 | 28.57% | 1 | 33.33% |
Medium | 15 | 71.43% | 4 | 80% | 5 | 83.33% | 4 | 57.14% | 2 | 66.67% |
Short | 2 | 9.52% | 1 | 20% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Built | ||||||||||
Thin | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Medium | 18 | 85.71% | 4 | 80% | 6 | 100% | 5 | 71.43% | 3 | 100% |
Fat | 2 | 9.52% | 1 | 20% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Spectacles | ||||||||||
No | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Beard | ||||||||||
Yes | 6 | 28.57% | 1 | 20% | 3 | 50% | 1 | 14.29% | 1 | 33.33% |
No | 15 | 71.43% | 4 | 80% | 3 | 50% | 6 | 85.71% | 2 | 66.67% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Mustache | ||||||||||
Yes | 8 | 38.1% | 1 | 20% | 3 | 50% | 3 | 42.86% | 1 | 33.33% |
No | 13 | 61.9% | 4 | 80% | 3 | 50% | 4 | 57.14% | 2 | 66.67% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Ethnic Groups | ||||||||||
Expat Arabs | 2 | 9.52% | 2 | 40% | 0 | 0% | 0 | 0% | 0 | 0% |
Expat. Arabs | 2 | 9.52% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
Filipino | 7 | 33.33% | 0 | 0% | 2 | 33.33% | 3 | 42.86% | 2 | 66.67% |
Indian | 9 | 42.86% | 2 | 40% | 2 | 33.33% | 4 | 57.14% | 1 | 33.33% |
Others | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Other Ethnic Groups | ||||||||||
19 | 90.48% | 3 | 60% | 6 | 100% | 7 | 100% | 3 | 100% | |
NEPALI | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
SUDANI | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Date | ||||||||||
2011-09-18 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-10-12 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-06 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-13 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-15 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2012-02-20 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-02-27 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-19 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-25 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-30 | 2 | 9.52% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
2012-05-30 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-06-14 | 2 | 9.52% | 0 | 0% | 0 | 0% | 2 | 28.57% | 0 | 0% |
2012-06-18 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-06 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-12 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-30 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-08-17 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
2012-08-27 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
2012-09-29 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Amount | ||||||||||
42.00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
50.00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
56.00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
63.00 | 8 | 38.1% | 2 | 40% | 1 | 16.67% | 4 | 57.14% | 1 | 33.33% |
70.00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
76.00 | 4 | 19.05% | 0 | 0% | 3 | 50% | 0 | 0% | 1 | 33.33% |
89.00 | 3 | 14.29% | 0 | 0% | 1 | 16.67% | 1 | 14.29% | 1 | 33.33% |
90.00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
96.00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Number of Vehicles | ||||||||||
0 | 3 | 14.29% | 2 | 40% | 0 | 0% | 0 | 0% | 1 | 33.33% |
1 | 7 | 33.33% | 1 | 20% | 4 | 66.67% | 2 | 28.57% | 0 | 0% |
2 | 6 | 28.57% | 1 | 20% | 1 | 16.67% | 2 | 28.57% | 2 | 66.67% |
3 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
4 | 2 | 9.52% | 0 | 0% | 1 | 16.67% | 1 | 14.29% | 0 | 0% |
5 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
15 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Time In | ||||||||||
2011-09-18 13:25:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-10-12 13:25:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-06 19:40:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-13 18:20:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-15 18:00:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2012-02-20 14:50:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-02-27 13:10:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-19 15:00:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-25 07:23:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-30 10:13:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-30 18:03:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-05-30 16:15:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-06-14 19:20:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-06-14 20:00:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-06-18 08:30:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-06 17:25:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-12 17:55:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-30 12:25:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-08-17 15:48:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
2012-08-27 10:55:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
2012-09-29 07:22:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Time Out | ||||||||||
2011-09-18 14:08:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-10-12 14:00:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-06 20:16:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-13 18:57:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2011-12-15 18:20:00 | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
2012-02-20 15:20:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-02-27 13:36:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-19 15:15:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-25 07:38:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-30 10:25:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-03-30 18:16:00 | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
2012-05-30 16:34:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-06-14 19:31:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-06-14 20:20:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-06-18 08:47:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-06 17:40:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-12 18:30:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-07-30 12:50:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
2012-08-17 16:17:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
2012-08-27 11:20:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
2012-09-29 07:36:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Time of Visit | ||||||||||
07:00-10:00 | 3 | 14.29% | 0 | 0% | 1 | 16.67% | 1 | 14.29% | 1 | 33.33% |
10:01-13:00 | 3 | 14.29% | 0 | 0% | 1 | 16.67% | 1 | 14.29% | 1 | 33.33% |
13:01-17:00 | 7 | 33.33% | 2 | 40% | 3 | 50% | 1 | 14.29% | 1 | 33.33% |
17:01-20:00 | 7 | 33.33% | 3 | 60% | 1 | 16.67% | 3 | 42.86% | 0 | 0% |
20:01-24:00 | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
1. Was there proper sign to the Lube changing bay? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
2. Was the lube changing area clean and organized? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
Yes | 2 | 9.52% | 1 | 20% | 0 | 0% | 1 | 14.29% | 0 | 0% |
No | 18 | 85.71% | 3 | 60% | 6 | 100% | 6 | 85.71% | 3 | 100% |
N.A. | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
Oil on the floor | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
there was oil on the floor | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
4. Were the waiting area and table clean? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
5. Was the television in the waiting room working? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
6. Was the board displaying complimentary services neat and clean? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
7. Was there any delay in approaching customers? | ||||||||||
Yes | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
No | 20 | 95.24% | 4 | 80% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
Yes | 17 | 80.95% | 4 | 80% | 6 | 100% | 5 | 71.43% | 2 | 66.67% |
No | 4 | 19.05% | 1 | 20% | 0 | 0% | 2 | 28.57% | 1 | 33.33% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
NO GREETINGS | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
No greetings or did not wish | 3 | 14.29% | 0 | 0% | 0 | 0% | 2 | 28.57% | 1 | 33.33% |
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
11. Did he offer the waiting area to you? | ||||||||||
Yes | 18 | 85.71% | 5 | 100% | 5 | 83.33% | 5 | 71.43% | 3 | 100% |
No | 3 | 14.29% | 0 | 0% | 1 | 16.67% | 2 | 28.57% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
Did not offer waiting area | 2 | 9.52% | 0 | 0% | 0 | 0% | 2 | 28.57% | 0 | 0% |
12. Did the staff thank you as you were leaving? | ||||||||||
Yes | 17 | 80.95% | 3 | 60% | 5 | 83.33% | 6 | 85.71% | 3 | 100% |
No | 4 | 19.05% | 2 | 40% | 1 | 16.67% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
DID NOT SAY ANYTHING | 2 | 9.52% | 2 | 40% | 0 | 0% | 0 | 0% | 0 | 0% |
Did not say anything | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
13. Was the uniform of the attendant neat and tidy? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
14. Was the attendant wearing visible nametag? | ||||||||||
Yes | 13 | 61.9% | 4 | 80% | 3 | 50% | 4 | 57.14% | 2 | 66.67% |
No | 8 | 38.1% | 1 | 20% | 3 | 50% | 3 | 42.86% | 1 | 33.33% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
No name tag | 4 | 19.05% | 0 | 0% | 0 | 0% | 3 | 42.86% | 1 | 33.33% |
no name badge | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
not wearing name tag | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
لا استطيع قراءة الاسم | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
لا يرتدي بطاقه | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
لا يضع بطاقه | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
15. Was he able to communicate with customer ? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
16. Was staff courteous / friendly? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
17. Did attendant check whether you need top up or complete oil change? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
Yes | 20 | 95.24% | 4 | 80% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 20 | 100% | 4 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
21. Did the attendant drain the used oil completely from your car? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
23. Did the attendant fill the correct grade as you requested? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31a. Battery Water top up | ||||||||||
Yes | 19 | 90.48% | 4 | 80% | 6 | 100% | 6 | 85.71% | 3 | 100% |
N.A. | 2 | 9.52% | 1 | 20% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31b. Coolant Water top up | ||||||||||
Yes | 19 | 90.48% | 4 | 80% | 6 | 100% | 6 | 85.71% | 3 | 100% |
N.A. | 2 | 9.52% | 1 | 20% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31c. Auto Transmission Fluid top up | ||||||||||
Yes | 19 | 90.48% | 5 | 100% | 6 | 100% | 5 | 71.43% | 3 | 100% |
N.A. | 2 | 9.52% | 0 | 0% | 0 | 0% | 2 | 28.57% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31d. Brake Fluid top up | ||||||||||
Yes | 20 | 95.24% | 5 | 100% | 6 | 100% | 6 | 85.71% | 3 | 100% |
N.A. | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31e. Gear Oil top up | ||||||||||
Yes | 19 | 90.48% | 5 | 100% | 6 | 100% | 5 | 71.43% | 3 | 100% |
N.A. | 2 | 9.52% | 0 | 0% | 0 | 0% | 2 | 28.57% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31f. Air filter cleaning | ||||||||||
Yes | 19 | 90.48% | 4 | 80% | 6 | 100% | 6 | 85.71% | 3 | 100% |
N.A. | 2 | 9.52% | 1 | 20% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31g. Wiper Water top up | ||||||||||
Yes | 20 | 95.24% | 5 | 100% | 6 | 100% | 6 | 85.71% | 3 | 100% |
N.A. | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31h. Clean engine using air gun | ||||||||||
Yes | 20 | 95.24% | 5 | 100% | 6 | 100% | 6 | 85.71% | 3 | 100% |
N.A. | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
27. Were any of your questions related to lube change answered? | ||||||||||
Yes | 20 | 95.24% | 5 | 100% | 6 | 100% | 6 | 85.71% | 3 | 100% |
N.A. | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
28. Did the staff place the mileage sticker in the car ? | ||||||||||
Yes | 19 | 90.48% | 5 | 100% | 6 | 100% | 5 | 71.43% | 3 | 100% |
N.A. | 2 | 9.52% | 0 | 0% | 0 | 0% | 2 | 28.57% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
29. Were you offered a receipt voluntarily? | ||||||||||
Yes | 17 | 80.95% | 4 | 80% | 5 | 83.33% | 5 | 71.43% | 3 | 100% |
No | 3 | 14.29% | 1 | 20% | 1 | 16.67% | 1 | 14.29% | 0 | 0% |
N.A. | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
I had to ask for the reciept | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
Yes | 12 | 57.14% | 0 | 0% | 5 | 83.33% | 5 | 71.43% | 2 | 66.67% |
No | 4 | 19.05% | 0 | 0% | 1 | 16.67% | 2 | 28.57% | 1 | 33.33% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
No tissues | 2 | 9.52% | 0 | 0% | 0 | 0% | 1 | 14.29% | 1 | 33.33% |
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
Yes | 4 | 19.05% | 0 | 0% | 4 | 66.67% | 0 | 0% | 0 | 0% |
No | 4 | 19.05% | 0 | 0% | 2 | 33.33% | 2 | 28.57% | 0 | 0% |
N.A. | 8 | 38.1% | 0 | 0% | 0 | 0% | 5 | 71.43% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
no paper towel | 4 | 19.05% | 0 | 0% | 0 | 0% | 4 | 57.14% | 0 | 0% |
31a. Were sinks clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31b. Were mirrors clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31c. Were hand dryers clean? | ||||||||||
Yes | 13 | 61.9% | 0 | 0% | 5 | 83.33% | 5 | 71.43% | 3 | 100% |
N.A. | 3 | 14.29% | 0 | 0% | 1 | 16.67% | 2 | 28.57% | 0 | 0% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
No dryers | 2 | 9.52% | 0 | 0% | 0 | 0% | 2 | 28.57% | 0 | 0% |
لا يوجد مجÙÙØ§Øª ايدي | 1 | 4.76% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
31d. Were dispensers clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
31e. Were toilets and urinals clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
32a. Were doors clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
32b. Were walls clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
32c. Were ceiling clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
32d. Were vents clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
32e. Were floors clean? | ||||||||||
Yes | 15 | 71.43% | 0 | 0% | 6 | 100% | 6 | 85.71% | 3 | 100% |
No | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
Water on the floor | 1 | 4.76% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
32f. Were baseboards clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
32g. Were grout clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
33a. Were trash containers clean? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
33b. Were trash containers not overflowing? | ||||||||||
Yes | 16 | 76.19% | 0 | 0% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 16 | 100% | 0 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
Yes | 19 | 90.48% | 3 | 60% | 6 | 100% | 7 | 100% | 3 | 100% |
No | 2 | 9.52% | 2 | 40% | 0 | 0% | 0 | 0% | 0 | 0% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Comments | ||||||||||
BAD SMELL N WATER ON THE FLOOR | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
bad smell | 1 | 4.76% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
Yes | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |
36. Was the Mosque premises clean ? | ||||||||||
Yes | 9 | 42.86% | 1 | 20% | 1 | 16.67% | 5 | 71.43% | 2 | 66.67% |
N.A. | 12 | 57.14% | 4 | 80% | 5 | 83.33% | 2 | 28.57% | 1 | 33.33% |
Total | 21 | 100% | 5 | 100% | 6 | 100% | 7 | 100% | 3 | 100% |