Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1269

Sample Size:  21

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 4 19.05% 0 0% 0 0% 2 28.57% 2 66.67%
en 17 80.95% 5 100% 6 100% 5 71.43% 1 33.33%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Company                    
Adnoc 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Shopper ID                    
23 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
126 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
128 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
129 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
134 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
146 2 9.52% 1 20% 0 0% 1 14.29% 0 0%
150 1 4.76% 1 20% 0 0% 0 0% 0 0%
155 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
158 1 4.76% 1 20% 0 0% 0 0% 0 0%
159 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
163 1 4.76% 1 20% 0 0% 0 0% 0 0%
189 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
221 1 4.76% 1 20% 0 0% 0 0% 0 0%
1005 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
1023 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
1039 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
2014 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2027 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2031 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2099 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Serial No                    
0010 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
0013 2 9.52% 0 0% 0 0% 1 14.29% 1 33.33%
0014 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
0015 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
0018 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
0019 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
0025 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
0028 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
0029 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
0095 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
0098 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
0214 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
0219 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
0500 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
0549 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
198 1 4.76% 1 20% 0 0% 0 0% 0 0%
53 1 4.76% 1 20% 0 0% 0 0% 0 0%
588 1 4.76% 1 20% 0 0% 0 0% 0 0%
662 1 4.76% 1 20% 0 0% 0 0% 0 0%
693 1 4.76% 1 20% 0 0% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Operator Code                    
3 14.29% 3 60% 0 0% 0 0% 0 0%
15 1 4.76% 1 20% 0 0% 0 0% 0 0%
3409 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
5051 7 33.33% 1 20% 2 33.33% 2 28.57% 2 66.67%
9001 5 23.81% 0 0% 0 0% 5 71.43% 0 0%
basma 4 19.05% 0 0% 4 66.67% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Emirate                    
Abu Dhabi 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Site ID                    
3 7 33.33% 1 20% 2 33.33% 3 42.86% 1 33.33%
4 4 19.05% 1 20% 1 16.67% 1 14.29% 1 33.33%
14 4 19.05% 1 20% 1 16.67% 1 14.29% 1 33.33%
113 3 14.29% 1 20% 1 16.67% 1 14.29% 0 0%
165 3 14.29% 1 20% 1 16.67% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Number of Staff                    
1 10 47.62% 1 20% 3 50% 4 57.14% 2 66.67%
2 7 33.33% 3 60% 1 16.67% 3 42.86% 0 0%
3 2 9.52% 0 0% 2 33.33% 0 0% 0 0%
4 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
8 1 4.76% 1 20% 0 0% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
CSA Name                    
9 42.86% 1 20% 4 66.67% 3 42.86% 1 33.33%
BILAL 1 4.76% 1 20% 0 0% 0 0% 0 0%
ERA 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
MOHD 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
MOIDEEN 1 4.76% 1 20% 0 0% 0 0% 0 0%
PRADEEP 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
SHYAM KUMAR 1 4.76% 1 20% 0 0% 0 0% 0 0%
WALEED 1 4.76% 1 20% 0 0% 0 0% 0 0%
WALID MOHD 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
blal 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
cant read the name 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
geri 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
shraf aldeen 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
CSA Number                    
15 71.43% 5 100% 4 66.67% 3 42.86% 3 100%
08093 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2808 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
3060 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
3421 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
6602 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
992378 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Gender                    
Male 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Height                    
Tall 4 19.05% 0 0% 1 16.67% 2 28.57% 1 33.33%
Medium 15 71.43% 4 80% 5 83.33% 4 57.14% 2 66.67%
Short 2 9.52% 1 20% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Built                    
Thin 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Medium 18 85.71% 4 80% 6 100% 5 71.43% 3 100%
Fat 2 9.52% 1 20% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Spectacles                    
No 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Beard                    
Yes 6 28.57% 1 20% 3 50% 1 14.29% 1 33.33%
No 15 71.43% 4 80% 3 50% 6 85.71% 2 66.67%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Mustache                    
Yes 8 38.1% 1 20% 3 50% 3 42.86% 1 33.33%
No 13 61.9% 4 80% 3 50% 4 57.14% 2 66.67%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Ethnic Groups                    
Expat Arabs 2 9.52% 2 40% 0 0% 0 0% 0 0%
Expat. Arabs 2 9.52% 0 0% 2 33.33% 0 0% 0 0%
Filipino 7 33.33% 0 0% 2 33.33% 3 42.86% 2 66.67%
Indian 9 42.86% 2 40% 2 33.33% 4 57.14% 1 33.33%
Others 1 4.76% 1 20% 0 0% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Other Ethnic Groups                    
19 90.48% 3 60% 6 100% 7 100% 3 100%
NEPALI 1 4.76% 1 20% 0 0% 0 0% 0 0%
SUDANI 1 4.76% 1 20% 0 0% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Date                    
2011-09-18 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-10-12 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-06 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-13 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-15 1 4.76% 1 20% 0 0% 0 0% 0 0%
2012-02-20 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-02-27 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-19 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-30 2 9.52% 0 0% 2 33.33% 0 0% 0 0%
2012-05-30 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-06-14 2 9.52% 0 0% 0 0% 2 28.57% 0 0%
2012-06-18 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-06 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-12 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-30 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-08-17 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
2012-08-27 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
2012-09-29 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Amount                    
42.00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
50.00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
56.00 1 4.76% 1 20% 0 0% 0 0% 0 0%
63.00 8 38.1% 2 40% 1 16.67% 4 57.14% 1 33.33%
70.00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
76.00 4 19.05% 0 0% 3 50% 0 0% 1 33.33%
89.00 3 14.29% 0 0% 1 16.67% 1 14.29% 1 33.33%
90.00 1 4.76% 1 20% 0 0% 0 0% 0 0%
96.00 1 4.76% 1 20% 0 0% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Number of Vehicles                    
0 3 14.29% 2 40% 0 0% 0 0% 1 33.33%
1 7 33.33% 1 20% 4 66.67% 2 28.57% 0 0%
2 6 28.57% 1 20% 1 16.67% 2 28.57% 2 66.67%
3 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
4 2 9.52% 0 0% 1 16.67% 1 14.29% 0 0%
5 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
15 1 4.76% 1 20% 0 0% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Time In                    
2011-09-18 13:25:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-10-12 13:25:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-06 19:40:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-13 18:20:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-15 18:00:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2012-02-20 14:50:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-02-27 13:10:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-19 15:00:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 07:23:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-30 10:13:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-30 18:03:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-05-30 16:15:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-06-14 19:20:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-06-14 20:00:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-06-18 08:30:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-06 17:25:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-12 17:55:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-30 12:25:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-08-17 15:48:00 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
2012-08-27 10:55:00 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
2012-09-29 07:22:00 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Time Out                    
2011-09-18 14:08:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-10-12 14:00:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-06 20:16:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-13 18:57:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2011-12-15 18:20:00 1 4.76% 1 20% 0 0% 0 0% 0 0%
2012-02-20 15:20:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-02-27 13:36:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-19 15:15:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 07:38:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-30 10:25:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-03-30 18:16:00 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
2012-05-30 16:34:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-06-14 19:31:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-06-14 20:20:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-06-18 08:47:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-06 17:40:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-12 18:30:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-07-30 12:50:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
2012-08-17 16:17:00 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
2012-08-27 11:20:00 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
2012-09-29 07:36:00 1 4.76% 0 0% 0 0% 0 0% 1 33.33%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Time of Visit                    
07:00-10:00 3 14.29% 0 0% 1 16.67% 1 14.29% 1 33.33%
10:01-13:00 3 14.29% 0 0% 1 16.67% 1 14.29% 1 33.33%
13:01-17:00 7 33.33% 2 40% 3 50% 1 14.29% 1 33.33%
17:01-20:00 7 33.33% 3 60% 1 16.67% 3 42.86% 0 0%
20:01-24:00 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
1. Was there proper sign to the Lube changing bay?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
2. Was the lube changing area clean and organized?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?                    
Yes 2 9.52% 1 20% 0 0% 1 14.29% 0 0%
No 18 85.71% 3 60% 6 100% 6 85.71% 3 100%
N.A. 1 4.76% 1 20% 0 0% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Comments                    
Oil on the floor 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
there was oil on the floor 1 4.76% 1 20% 0 0% 0 0% 0 0%
4. Were the waiting area and table clean?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
5. Was the television in the waiting room working?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
6. Was the board displaying complimentary services neat and clean?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
7. Was there any delay in approaching customers?                    
Yes 1 4.76% 1 20% 0 0% 0 0% 0 0%
No 20 95.24% 4 80% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..                    
Yes 17 80.95% 4 80% 6 100% 5 71.43% 2 66.67%
No 4 19.05% 1 20% 0 0% 2 28.57% 1 33.33%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Comments                    
NO GREETINGS 1 4.76% 1 20% 0 0% 0 0% 0 0%
No greetings or did not wish 3 14.29% 0 0% 0 0% 2 28.57% 1 33.33%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
11. Did he offer the waiting area to you?                    
Yes 18 85.71% 5 100% 5 83.33% 5 71.43% 3 100%
No 3 14.29% 0 0% 1 16.67% 2 28.57% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Comments                    
Did not offer waiting area 2 9.52% 0 0% 0 0% 2 28.57% 0 0%
12. Did the staff thank you as you were leaving?                    
Yes 17 80.95% 3 60% 5 83.33% 6 85.71% 3 100%
No 4 19.05% 2 40% 1 16.67% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Comments                    
DID NOT SAY ANYTHING 2 9.52% 2 40% 0 0% 0 0% 0 0%
Did not say anything 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
13. Was the uniform of the attendant neat and tidy?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
14. Was the attendant wearing visible nametag?                    
Yes 13 61.9% 4 80% 3 50% 4 57.14% 2 66.67%
No 8 38.1% 1 20% 3 50% 3 42.86% 1 33.33%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Comments                    
No name tag 4 19.05% 0 0% 0 0% 3 42.86% 1 33.33%
no name badge 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
not wearing name tag 1 4.76% 1 20% 0 0% 0 0% 0 0%
لا استطيع قراءة الاسم 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
لا يرتدي بطاقه 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
لا يضع بطاقه 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
15. Was he able to communicate with customer ?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
16. Was staff courteous / friendly?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
17. Did attendant check whether you need top up or complete oil change?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
19. Did he check using gauge the quantity required to be topped up and informed you?                    
Yes 20 95.24% 4 80% 6 100% 7 100% 3 100%
Total 20 100% 4 100% 6 100% 7 100% 3 100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
21. Did the attendant drain the used oil completely from your car?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
23. Did the attendant fill the correct grade as you requested?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
24. Did he request you to start engine and leave it running for one and a half minutes?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
31a. Battery Water top up                    
Yes 19 90.48% 4 80% 6 100% 6 85.71% 3 100%
N.A. 2 9.52% 1 20% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
31b. Coolant Water top up                    
Yes 19 90.48% 4 80% 6 100% 6 85.71% 3 100%
N.A. 2 9.52% 1 20% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
31c. Auto Transmission Fluid top up                    
Yes 19 90.48% 5 100% 6 100% 5 71.43% 3 100%
N.A. 2 9.52% 0 0% 0 0% 2 28.57% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
31d. Brake Fluid top up                    
Yes 20 95.24% 5 100% 6 100% 6 85.71% 3 100%
N.A. 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
31e. Gear Oil top up                    
Yes 19 90.48% 5 100% 6 100% 5 71.43% 3 100%
N.A. 2 9.52% 0 0% 0 0% 2 28.57% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
31f. Air filter cleaning                    
Yes 19 90.48% 4 80% 6 100% 6 85.71% 3 100%
N.A. 2 9.52% 1 20% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
31g. Wiper Water top up                    
Yes 20 95.24% 5 100% 6 100% 6 85.71% 3 100%
N.A. 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
31h. Clean engine using air gun                    
Yes 20 95.24% 5 100% 6 100% 6 85.71% 3 100%
N.A. 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
27. Were any of your questions related to lube change answered?                    
Yes 20 95.24% 5 100% 6 100% 6 85.71% 3 100%
N.A. 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
28. Did the staff place the mileage sticker in the car ?                    
Yes 19 90.48% 5 100% 6 100% 5 71.43% 3 100%
N.A. 2 9.52% 0 0% 0 0% 2 28.57% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
29. Were you offered a receipt voluntarily?                    
Yes 17 80.95% 4 80% 5 83.33% 5 71.43% 3 100%
No 3 14.29% 1 20% 1 16.67% 1 14.29% 0 0%
N.A. 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Comments                    
I had to ask for the reciept 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
30a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 12 57.14% 0 0% 5 83.33% 5 71.43% 2 66.67%
No 4 19.05% 0 0% 1 16.67% 2 28.57% 1 33.33%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
Comments                    
No tissues 2 9.52% 0 0% 0 0% 1 14.29% 1 33.33%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 4 19.05% 0 0% 4 66.67% 0 0% 0 0%
No 4 19.05% 0 0% 2 33.33% 2 28.57% 0 0%
N.A. 8 38.1% 0 0% 0 0% 5 71.43% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
Comments                    
no paper towel 4 19.05% 0 0% 0 0% 4 57.14% 0 0%
31a. Were sinks clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
31b. Were mirrors clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
31c. Were hand dryers clean?                    
Yes 13 61.9% 0 0% 5 83.33% 5 71.43% 3 100%
N.A. 3 14.29% 0 0% 1 16.67% 2 28.57% 0 0%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
Comments                    
No dryers 2 9.52% 0 0% 0 0% 2 28.57% 0 0%
لا يوجد مجففات ايدي 1 4.76% 0 0% 1 16.67% 0 0% 0 0%
31d. Were dispensers clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
31e. Were toilets and urinals clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
32a. Were doors clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
32b. Were walls clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
32c. Were ceiling clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
32d. Were vents clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
32e. Were floors clean?                    
Yes 15 71.43% 0 0% 6 100% 6 85.71% 3 100%
No 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
Comments                    
Water on the floor 1 4.76% 0 0% 0 0% 1 14.29% 0 0%
32f. Were baseboards clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
32g. Were grout clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
33a. Were trash containers clean?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
33b. Were trash containers not overflowing?                    
Yes 16 76.19% 0 0% 6 100% 7 100% 3 100%
Total 16 100% 0 100% 6 100% 7 100% 3 100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 19 90.48% 3 60% 6 100% 7 100% 3 100%
No 2 9.52% 2 40% 0 0% 0 0% 0 0%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
Comments                    
BAD SMELL N WATER ON THE FLOOR 1 4.76% 1 20% 0 0% 0 0% 0 0%
bad smell 1 4.76% 1 20% 0 0% 0 0% 0 0%
35. Were all the facilities inside the restroom in good working condition ?                    
Yes 21 100% 5 100% 6 100% 7 100% 3 100%
Total 21 100% 5 100% 6 100% 7 100% 3 100%
36. Was the Mosque premises clean ?                    
Yes 9 42.86% 1 20% 1 16.67% 5 71.43% 2 66.67%
N.A. 12 57.14% 4 80% 5 83.33% 2 28.57% 1 33.33%
Total 21 100% 5 100% 6 100% 7 100% 3 100%