Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1279
Sample Size: 6
| Questions | Total Samples | 658 - Nahel | 850 - Batha Alhayer | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| en | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Company | ||||||
| Adnoc | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Shopper ID | ||||||
| 112 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 158 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 211 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 1032 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 1062 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2032 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Serial No | ||||||
| 0331 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 0332 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 0343 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 0344 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 0528 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 0536 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Operator Code | ||||||
| 3409 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 5051 | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Emirate | ||||||
| Al Ain | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Site ID | ||||||
| 497 | 3 | 50% | 3 | 100 | 0 | 0 |
| 500 | 3 | 50% | 0 | 0 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Number of Staff | ||||||
| 1 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2 | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| CSA Name | ||||||
| 1 | 16.67% | 0 | 0 | 1 | 33.33 | |
| BASHEER | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| HAMINE SAPRIL | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| MOHD SHAREEF | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| RIYAZ | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| cant read | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| CSA Number | ||||||
| 6 | 100% | 3 | 100 | 3 | 100 | |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Gender | ||||||
| Male | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Height | ||||||
| Tall | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Medium | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Built | ||||||
| Medium | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Spectacles | ||||||
| Yes | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| No | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Beard | ||||||
| Yes | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| No | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Mustache | ||||||
| Yes | 3 | 50% | 2 | 66.67 | 1 | 33.33 |
| No | 3 | 50% | 1 | 33.33 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Ethnic Groups | ||||||
| Filipino | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Indian | 4 | 66.67% | 3 | 100 | 1 | 33.33 |
| Others | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||
| 5 | 83.33% | 3 | 100 | 2 | 66.67 | |
| BANGLADESHI | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Date | ||||||
| 2012-07-30 | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| 2012-09-11 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-09-18 | 2 | 33.33% | 2 | 66.67 | 0 | 0 |
| 2012-10-07 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Amount | ||||||
| 49.00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 56.00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 63.00 | 3 | 50% | 2 | 66.67 | 1 | 33.33 |
| 82.00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Number of Vehicles | ||||||
| 0 | 3 | 50% | 2 | 66.67 | 1 | 33.33 |
| 1 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 3 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time In | ||||||
| 2012-07-30 12:29:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-07-30 15:55:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-11 09:46:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-09-18 08:04:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-18 18:48:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-10-07 11:50:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time Out | ||||||
| 2012-07-30 12:50:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-07-30 16:15:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-11 10:06:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-09-18 08:13:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-18 19:08:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-10-07 12:25:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time of Visit | ||||||
| 07:00-10:00 | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| 10:01-13:00 | 2 | 33.33% | 0 | 0 | 2 | 66.67 |
| 13:01-17:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 17:01-20:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||
| No | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4. Were the waiting area and table clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 5. Was the television in the waiting room working? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| N.A. | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 7. Was there any delay in approaching customers? | ||||||
| No | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| No | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| No greetings or did not wish | 2 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 11. Did he offer the waiting area to you? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 12. Did the staff thank you as you were leaving? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| No | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| No farewell greeting or no thank you when leaving | 2 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| No | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 16.67% | 1 | 33.33% | 0 | 0% |
| No name tag | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 15. Was he able to communicate with customer ? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 16. Was staff courteous / friendly? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31a. Battery Water top up | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31b. Coolant Water top up | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31d. Brake Fluid top up | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31e. Gear Oil top up | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31f. Air filter cleaning | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31g. Wiper Water top up | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31h. Clean engine using air gun | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 29. Were you offered a receipt voluntarily? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| No | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| I had to ask for the reciept | 2 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||
| Yes | 3 | 50% | 3 | 100 | 0 | 0 |
| No | 3 | 50% | 0 | 0 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| No tissues | 3 | 50% | 0 | 0% | 3 | 100% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31a. Were sinks clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31b. Were mirrors clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31c. Were hand dryers clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31d. Were dispensers clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 31e. Were toilets and urinals clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 32a. Were doors clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 32b. Were walls clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 32c. Were ceiling clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 32d. Were vents clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 32e. Were floors clean? | ||||||
| Yes | 4 | 66.67% | 3 | 100 | 1 | 33.33 |
| No | 2 | 33.33% | 0 | 0 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| Thete was sand or dust | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| Water on the floor | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 32f. Were baseboards clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 32g. Were grout clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 33a. Were trash containers clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 33b. Were trash containers not overflowing? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 36. Was the Mosque premises clean ? | ||||||
| Yes | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| N.A. | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| No mosque | 1 | 16.67% | 0 | 0% | 1 | 33.33% |