Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1304
Sample Size: 29
| Questions | Total Samples | 887 - SAMHA REST AREA SOUTH | 953 - SAIH SHUAIB | 811 - GHANTOOT | 861 - SHAHAMA | 752 - AL QANAH | 888 - SAMHA REST AREA NORTH | |||||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||||||
| ar | 11 | 37.93% | 2 | 50 | 1 | 16.67 | 1 | 20 | 2 | 40 | 2 | 50 | 3 | 60 |
| en | 18 | 62.07% | 2 | 50 | 5 | 83.33 | 4 | 80 | 3 | 60 | 2 | 50 | 2 | 40 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Company | ||||||||||||||
| Adnoc | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Shopper ID | ||||||||||||||
| 37 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 134 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 141 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 142 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 146 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 147 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 148 | 2 | 6.9% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 20 |
| 149 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 154 | 2 | 6.9% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 155 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 159 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 164 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 166 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 167 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 264 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 1006 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 1023 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 1043 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 1054 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 1055 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2013 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2014 | 2 | 6.9% | 0 | 0 | 0 | 0 | 1 | 20 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2021 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2024 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2028 | 2 | 6.9% | 0 | 0 | 0 | 0 | 1 | 20 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Serial No | ||||||||||||||
| 0005 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 0008 | 2 | 6.9% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 50 | 0 | 0 |
| 0045 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0049 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0052 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 0056 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 0057 | 2 | 6.9% | 1 | 25 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 0061 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0062 | 2 | 6.9% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 0066 | 2 | 6.9% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 40 |
| 0067 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 0094 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0169 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0172 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0176 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0501 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0502 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 126 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 130 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 176 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 183 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 255 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 375 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 573 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 638 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 7 | 100% | 6 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Operator Code | ||||||||||||||
| 7 | 24.14% | 1 | 25 | 3 | 50 | 0 | 0 | 1 | 20 | 1 | 25 | 1 | 20 | |
| 5051 | 12 | 41.38% | 3 | 75 | 1 | 16.67 | 0 | 0 | 2 | 40 | 3 | 75 | 3 | 60 |
| 9001 | 4 | 13.79% | 0 | 0 | 1 | 16.67 | 1 | 20 | 1 | 20 | 0 | 0 | 1 | 20 |
| 9003 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| basma | 4 | 13.79% | 0 | 0 | 1 | 16.67 | 2 | 40 | 1 | 20 | 0 | 0 | 0 | 0 |
| بسمه | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Emirate | ||||||||||||||
| Abu Dhabi | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Site ID | ||||||||||||||
| 1 | 4 | 13.79% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 100 | 0 | 0 |
| 40 | 5 | 17.24% | 0 | 0 | 0 | 0 | 5 | 100 | 0 | 0 | 0 | 0 | 0 | 0 |
| 75 | 5 | 17.24% | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 100 | 0 | 0 | 0 | 0 |
| 97 | 4 | 13.79% | 4 | 100 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 98 | 5 | 17.24% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 100 |
| 144 | 6 | 20.69% | 0 | 0 | 6 | 100 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Number of Staff | ||||||||||||||
| 1 | 11 | 37.93% | 0 | 0 | 2 | 33.33 | 3 | 60 | 4 | 80 | 1 | 25 | 1 | 20 |
| 2 | 8 | 27.59% | 2 | 50 | 1 | 16.67 | 0 | 0 | 0 | 0 | 2 | 50 | 3 | 60 |
| 3 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 4 | 3 | 10.34% | 1 | 25 | 0 | 0 | 2 | 40 | 0 | 0 | 0 | 0 | 0 | 0 |
| 5 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 9 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 11 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 13 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 14 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 15 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| CSA Name | ||||||||||||||
| 6 | 20.69% | 0 | 0 | 2 | 33.33 | 1 | 20 | 2 | 40 | 1 | 25 | 0 | 0 | |
| AGVS HENDRO | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| AHMED GAZI | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| ALEX | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| ANWAR | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Abdul shameel | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| MAHFOD | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| MAHFOZ | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| MARK | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| MUSHRAF | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| NOOR | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| RAMESH | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| REHMAN | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| RONALD | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| TALAT | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| VERGESE KUTTVIL | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| X | 3 | 10.34% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 40 |
| heru | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| kouzdy | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| mohd | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| tallat | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| لا يستطيع قراءه الاسم | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| CSA Number | ||||||||||||||
| 24 | 82.76% | 4 | 100 | 6 | 100 | 4 | 80 | 4 | 80 | 4 | 100 | 2 | 40 | |
| 3158 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 7368 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 7653 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 9412 | 2 | 6.9% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 40 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Gender | ||||||||||||||
| Male | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Height | ||||||||||||||
| Tall | 9 | 31.03% | 2 | 50 | 2 | 33.33 | 1 | 20 | 3 | 60 | 0 | 0 | 1 | 20 |
| Medium | 15 | 51.72% | 1 | 25 | 3 | 50 | 1 | 20 | 2 | 40 | 4 | 100 | 4 | 80 |
| Short | 5 | 17.24% | 1 | 25 | 1 | 16.67 | 3 | 60 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Built | ||||||||||||||
| Thin | 5 | 17.24% | 1 | 25 | 0 | 0 | 0 | 0 | 1 | 20 | 2 | 50 | 1 | 20 |
| Medium | 22 | 75.86% | 1 | 25 | 6 | 100 | 5 | 100 | 4 | 80 | 2 | 50 | 4 | 80 |
| Fat | 2 | 6.9% | 2 | 50 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Spectacles | ||||||||||||||
| Yes | 3 | 10.34% | 0 | 0 | 1 | 16.67 | 0 | 0 | 1 | 20 | 0 | 0 | 1 | 20 |
| No | 26 | 89.66% | 4 | 100 | 5 | 83.33 | 5 | 100 | 4 | 80 | 4 | 100 | 4 | 80 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Beard | ||||||||||||||
| Yes | 3 | 10.34% | 1 | 25 | 1 | 16.67 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| No | 26 | 89.66% | 3 | 75 | 5 | 83.33 | 5 | 100 | 4 | 80 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Mustache | ||||||||||||||
| Yes | 4 | 13.79% | 1 | 25 | 2 | 33.33 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| No | 25 | 86.21% | 3 | 75 | 4 | 66.67 | 5 | 100 | 4 | 80 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Ethnic Groups | ||||||||||||||
| Expat Arabs | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Expat. Arabs | 4 | 13.79% | 1 | 25 | 2 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Filipino | 6 | 20.69% | 1 | 25 | 0 | 0 | 3 | 60 | 1 | 20 | 1 | 25 | 0 | 0 |
| Indian | 8 | 27.59% | 0 | 0 | 0 | 0 | 1 | 20 | 1 | 20 | 3 | 75 | 3 | 60 |
| Others | 8 | 27.59% | 2 | 50 | 2 | 33.33 | 1 | 20 | 3 | 60 | 0 | 0 | 0 | 0 |
| Pakistani | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Other Ethnic Groups | ||||||||||||||
| 23 | 79.31% | 3 | 75 | 3 | 50 | 5 | 100 | 3 | 60 | 4 | 100 | 5 | 100 | |
| ANDONESI | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| ANDONISI | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| ARABIC | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| BANGALI | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| NEPALI | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Date | ||||||||||||||
| 2011-09-19 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-06 | 3 | 10.34% | 1 | 25 | 1 | 16.67 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-08 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-15 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-05 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-12-13 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-02-23 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-02-27 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-09 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-03-24 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-29 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-30 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-31 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-04-04 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-05-28 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-05 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-06 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-06-22 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-23 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-10 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-08-16 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-08-24 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-06 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-09-10 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-17 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-18 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-22 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Amount | ||||||||||||||
| 42.00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 56.00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 60.00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 63.00 | 3 | 10.34% | 1 | 25 | 1 | 16.67 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 66.00 | 5 | 17.24% | 0 | 0 | 3 | 50 | 2 | 40 | 0 | 0 | 0 | 0 | 0 | 0 |
| 68.00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 70.00 | 4 | 13.79% | 1 | 25 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 2 | 40 |
| 76.00 | 3 | 10.34% | 0 | 0 | 1 | 16.67 | 0 | 0 | 2 | 40 | 0 | 0 | 0 | 0 |
| 81.00 | 3 | 10.34% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 20 |
| 89.00 | 6 | 20.69% | 2 | 50 | 0 | 0 | 0 | 0 | 1 | 20 | 2 | 50 | 1 | 20 |
| 141.00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Number of Vehicles | ||||||||||||||
| 0 | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 1 | 7 | 24.14% | 1 | 25 | 1 | 16.67 | 2 | 40 | 2 | 40 | 0 | 0 | 1 | 20 |
| 2 | 4 | 13.79% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 50 | 1 | 20 |
| 3 | 8 | 27.59% | 1 | 25 | 1 | 16.67 | 1 | 20 | 1 | 20 | 2 | 50 | 2 | 40 |
| 4 | 2 | 6.9% | 0 | 0 | 0 | 0 | 1 | 20 | 1 | 20 | 0 | 0 | 0 | 0 |
| 5 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 22 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 33 | 4 | 13.79% | 1 | 25 | 3 | 50 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Time In | ||||||||||||||
| 2011-09-19 16:45:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-06 15:20:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-06 16:05:00 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-06 16:30:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-08 14:20:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-15 11:10:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-05 09:30:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-12-13 10:40:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-02-23 13:10:00 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-02-27 07:05:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-09 20:54:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-03-24 10:25:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-29 19:35:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-30 08:30:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-31 09:24:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-04-04 19:14:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-05-28 17:25:00 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-05 12:20:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-06 15:00:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-06-22 09:10:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-23 17:00:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-10 20:00:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-08-16 16:03:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-08-24 10:00:00 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-06 10:45:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-09-10 15:48:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-17 11:50:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-18 09:04:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-22 18:55:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Time Out | ||||||||||||||
| 2011-09-19 17:32:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-06 16:01:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-06 16:50:00 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-06 17:20:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-08 14:47:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-15 11:54:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-05 09:41:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-12-13 11:18:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-02-23 13:45:00 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-02-27 07:40:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-09 21:18:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-03-24 10:54:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-29 19:48:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-03-30 08:42:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-31 09:36:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-04-04 19:28:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-05-28 18:00:00 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-05 12:36:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-06 15:36:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-06-22 09:29:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-23 17:13:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-10 20:12:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-08-16 16:29:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-08-24 10:24:00 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-06 11:16:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-09-10 16:12:00 | 1 | 3.45% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-17 12:27:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-18 09:30:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-22 19:13:00 | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Time of Visit | ||||||||||||||
| 0 | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 07:00-10:00 | 5 | 17.24% | 0 | 0 | 1 | 16.67 | 0 | 0 | 1 | 20 | 2 | 50 | 1 | 20 |
| 10:01-13:00 | 7 | 24.14% | 1 | 25 | 1 | 16.67 | 1 | 20 | 2 | 40 | 0 | 0 | 2 | 40 |
| 13:01-17:00 | 9 | 31.03% | 1 | 25 | 4 | 66.67 | 1 | 20 | 1 | 20 | 2 | 50 | 0 | 0 |
| 17:01-20:00 | 5 | 17.24% | 1 | 25 | 0 | 0 | 3 | 60 | 0 | 0 | 0 | 0 | 1 | 20 |
| 20:01-24:00 | 2 | 6.9% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||||||
| No | 27 | 93.1% | 4 | 100 | 4 | 66.67 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| N.A. | 2 | 6.9% | 0 | 0 | 2 | 33.33 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| لا يوجد اي تسرب للزيت | 1 | 3.45% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 4. Were the waiting area and table clean? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||||||
| Yes | 28 | 96.55% | 3 | 75 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| No | 1 | 3.45% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||||||
| Yes | 26 | 89.66% | 4 | 100 | 5 | 83.33 | 5 | 100 | 5 | 100 | 3 | 75 | 4 | 80 |
| N.A. | 3 | 10.34% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||||||
| Yes | 2 | 6.9% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 1 | 20 |
| No | 27 | 93.1% | 4 | 100 | 6 | 100 | 4 | 80 | 5 | 100 | 4 | 100 | 4 | 80 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| انشغل مع زبون | 1 | 3.45% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||||||
| Yes | 27 | 93.1% | 4 | 100 | 5 | 83.33 | 5 | 100 | 5 | 100 | 4 | 100 | 4 | 80 |
| No | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| No greetings or did not wish | 2 | 6.9% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||||||
| Yes | 26 | 89.66% | 4 | 100 | 6 | 100 | 5 | 100 | 3 | 60 | 3 | 75 | 5 | 100 |
| No | 3 | 10.34% | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 40 | 1 | 25 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| DID NOT OFFER | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| Did not offer waiting area | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 12. Did the staff thank you as you were leaving? | ||||||||||||||
| Yes | 28 | 96.55% | 4 | 100 | 6 | 100 | 5 | 100 | 4 | 80 | 4 | 100 | 5 | 100 |
| No | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| DID NOT SAY ANYTHING | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||||||
| Yes | 23 | 79.31% | 4 | 100 | 4 | 66.67 | 4 | 80 | 3 | 60 | 3 | 75 | 5 | 100 |
| No | 6 | 20.69% | 0 | 0 | 2 | 33.33 | 1 | 20 | 2 | 40 | 1 | 25 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| COULD NOT READ THE NAME | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Could not read the name or not clear or not visible or small letters so not visible | 2 | 6.9% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| HE WAS WEARING A COAT. | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% |
| No name tag | 3 | 10.34% | 0 | 0% | 2 | 33.33% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| kouzdy | 1 | 3.45% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| mohd | 1 | 3.45% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| tallat | 1 | 3.45% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| لايضع بطاقه | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||||||
| Yes | 25 | 86.21% | 3 | 75 | 3 | 50 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 25 | 100% | 3 | 100% | 3 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||||||
| Yes | 26 | 89.66% | 4 | 100 | 5 | 83.33 | 5 | 100 | 5 | 100 | 3 | 75 | 4 | 80 |
| No | 3 | 10.34% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| Did not ask about washing engine | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| There was finger prints | 1 | 3.45% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 31a. Battery Water top up | ||||||||||||||
| Yes | 21 | 72.41% | 2 | 50 | 2 | 33.33 | 5 | 100 | 4 | 80 | 4 | 100 | 4 | 80 |
| N.A. | 8 | 27.59% | 2 | 50 | 4 | 66.67 | 0 | 0 | 1 | 20 | 0 | 0 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 31b. Coolant Water top up | ||||||||||||||
| Yes | 24 | 82.76% | 3 | 75 | 3 | 50 | 5 | 100 | 4 | 80 | 4 | 100 | 5 | 100 |
| N.A. | 5 | 17.24% | 1 | 25 | 3 | 50 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||||||
| Yes | 24 | 82.76% | 3 | 75 | 3 | 50 | 5 | 100 | 5 | 100 | 4 | 100 | 4 | 80 |
| N.A. | 5 | 17.24% | 1 | 25 | 3 | 50 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 31d. Brake Fluid top up | ||||||||||||||
| Yes | 27 | 93.1% | 4 | 100 | 5 | 83.33 | 5 | 100 | 5 | 100 | 4 | 100 | 4 | 80 |
| N.A. | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 31e. Gear Oil top up | ||||||||||||||
| Yes | 27 | 93.1% | 4 | 100 | 5 | 83.33 | 5 | 100 | 5 | 100 | 4 | 100 | 4 | 80 |
| N.A. | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 31f. Air filter cleaning | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 31g. Wiper Water top up | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 31h. Clean engine using air gun | ||||||||||||||
| Yes | 29 | 100% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 4 | 100 | 5 | 100 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||||||
| Yes | 26 | 89.66% | 3 | 75 | 6 | 100 | 5 | 100 | 4 | 80 | 3 | 75 | 5 | 100 |
| N.A. | 3 | 10.34% | 1 | 25 | 0 | 0 | 0 | 0 | 1 | 20 | 1 | 25 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||||||
| Yes | 27 | 93.1% | 4 | 100 | 5 | 83.33 | 5 | 100 | 5 | 100 | 4 | 100 | 4 | 80 |
| N.A. | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 29. Were you offered a receipt voluntarily? | ||||||||||||||
| Yes | 26 | 89.66% | 4 | 100 | 6 | 100 | 4 | 80 | 4 | 80 | 3 | 75 | 5 | 100 |
| No | 3 | 10.34% | 0 | 0 | 0 | 0 | 1 | 20 | 1 | 20 | 1 | 25 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| I had to ask for the reciept | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| لم يعرض علي وصل استلام | 1 | 3.45% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||||||
| Yes | 8 | 27.59% | 1 | 25 | 1 | 16.67 | 2 | 40 | 2 | 40 | 1 | 25 | 1 | 20 |
| N.A. | 13 | 44.83% | 2 | 50 | 2 | 33.33 | 2 | 40 | 2 | 40 | 2 | 50 | 3 | 60 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31a. Were sinks clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31b. Were mirrors clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31c. Were hand dryers clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31d. Were dispensers clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 32a. Were doors clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 32b. Were walls clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 32c. Were ceiling clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 32d. Were vents clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 32e. Were floors clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 32f. Were baseboards clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 32g. Were grout clean? | ||||||||||||||
| Yes | 21 | 72.41% | 3 | 75 | 3 | 50 | 4 | 80 | 4 | 80 | 3 | 75 | 4 | 80 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 33a. Were trash containers clean? | ||||||||||||||
| Yes | 19 | 65.52% | 3 | 75 | 2 | 33.33 | 4 | 80 | 4 | 80 | 3 | 75 | 3 | 60 |
| N.A. | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||||||
| Yes | 19 | 65.52% | 3 | 75 | 2 | 33.33 | 4 | 80 | 4 | 80 | 3 | 75 | 3 | 60 |
| N.A. | 2 | 6.9% | 0 | 0 | 1 | 16.67 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 21 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% | 3 | 100% | 4 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||||||
| Yes | 28 | 96.55% | 4 | 100 | 6 | 100 | 5 | 100 | 5 | 100 | 3 | 75 | 5 | 100 |
| N.A. | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||||||
| Yes | 27 | 93.1% | 4 | 100 | 6 | 100 | 4 | 80 | 5 | 100 | 3 | 75 | 5 | 100 |
| No | 1 | 3.45% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| N.A. | 1 | 3.45% | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken | 1 | 3.45% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 36. Was the Mosque premises clean ? | ||||||||||||||
| Yes | 12 | 41.38% | 2 | 50 | 5 | 83.33 | 2 | 40 | 1 | 20 | 0 | 0 | 2 | 40 |
| N.A. | 17 | 58.62% | 2 | 50 | 1 | 16.67 | 3 | 60 | 4 | 80 | 4 | 100 | 3 | 60 |
| Total | 29 | 100% | 4 | 100% | 6 | 100% | 5 | 100% | 5 | 100% | 4 | 100% | 5 | 100% |
| Comments | ||||||||||||||
| NO MUSQE | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| OVER ALL COMMENTS | ||||||||||||||
| CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME BECAUSE HE WAS WEARING A COAT. | 1 | 3.45% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |