Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1377
Sample Size: 4
| Questions | Total Samples | 885-Al Muhallab | ||
| Abs | Percentage | Abs | Percentage | |
| Language | ||||
| ar | 1 | 25% | 1 | 25 |
| en | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Company | ||||
| Adnoc | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Shopper ID | ||||
| 128 | 1 | 25% | 1 | 25 |
| 130 | 1 | 25% | 1 | 25 |
| 161 | 1 | 25% | 1 | 25 |
| 2034 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Serial No | ||||
| 0428 | 1 | 25% | 1 | 25 |
| 0446 | 1 | 25% | 1 | 25 |
| 0472 | 1 | 25% | 1 | 25 |
| 564 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Operator Code | ||||
| 3409 | 1 | 25% | 1 | 25 |
| 9001 | 1 | 25% | 1 | 25 |
| basma | 1 | 25% | 1 | 25 |
| بسمه | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Emirate | ||||
| Fujairah | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Site ID | ||||
| 95 | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Number of Staff | ||||
| 1 | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| CSA Name | ||||
| 1 | 25% | 1 | 25 | |
| anass | 1 | 25% | 1 | 25 |
| hashem | 1 | 25% | 1 | 25 |
| انس | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| CSA Number | ||||
| 3 | 75% | 3 | 75 | |
| 9718 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Gender | ||||
| Male | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Height | ||||
| Tall | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Built | ||||
| Thin | 1 | 25% | 1 | 25 |
| Medium | 2 | 50% | 2 | 50 |
| Fat | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Spectacles | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Beard | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Mustache | ||||
| Yes | 2 | 50% | 2 | 50 |
| No | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||
| Indian | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||
| 4 | 100% | 4 | 100 | |
| Total | 4 | 100% | 4 | 100% |
| Date | ||||
| 2011-11-29 | 1 | 25% | 1 | 25 |
| 2012-04-09 | 1 | 25% | 1 | 25 |
| 2012-06-08 | 1 | 25% | 1 | 25 |
| 2012-08-12 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Amount | ||||
| 66.00 | 1 | 25% | 1 | 25 |
| 76.00 | 2 | 50% | 2 | 50 |
| 84.00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||
| 1 | 1 | 25% | 1 | 25 |
| 3 | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Time In | ||||
| 2011-11-29 11:27:00 | 1 | 25% | 1 | 25 |
| 2012-04-09 09:46:00 | 1 | 25% | 1 | 25 |
| 2012-06-08 13:50:00 | 1 | 25% | 1 | 25 |
| 2012-08-12 15:55:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time Out | ||||
| 2011-11-29 11:33:00 | 1 | 25% | 1 | 25 |
| 2012-04-09 09:57:00 | 1 | 25% | 1 | 25 |
| 2012-06-08 14:02:00 | 1 | 25% | 1 | 25 |
| 2012-08-12 16:06:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time of Visit | ||||
| 07:00-10:00 | 1 | 25% | 1 | 25 |
| 10:01-13:00 | 1 | 25% | 1 | 25 |
| 13:01-17:00 | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 2. Was the lube changing area clean and organized? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 4. Were the waiting area and table clean? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 5. Was the television in the waiting room working? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 7. Was there any delay in approaching customers? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 11. Did he offer the waiting area to you? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 12. Did the staff thank you as you were leaving? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 13. Was the uniform of the attendant neat and tidy? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||
| Yes | 3 | 75% | 3 | 75 |
| N.A. | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| No name tag | 1 | 25% | 1 | 25% |
| hashem | 1 | 25% | 1 | 25% |
| 15. Was he able to communicate with customer ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 16. Was staff courteous / friendly? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 23. Did the attendant fill the correct grade as you requested? | ||||
| Yes | 3 | 75% | 3 | 75 |
| No | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| لم يقدم بالدرجه التي طلبتها | 1 | 25% | 1 | 25% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 31a. Battery Water top up | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 31b. Coolant Water top up | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 31c. Auto Transmission Fluid top up | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 31d. Brake Fluid top up | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 31e. Gear Oil top up | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 31f. Air filter cleaning | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 31g. Wiper Water top up | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 31h. Clean engine using air gun | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 29. Were you offered a receipt voluntarily? | ||||
| Yes | 3 | 75% | 3 | 75 |
| No | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| لم يعرض علي وصل استلام | 1 | 25% | 1 | 25% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||
| Yes | 1 | 25% | 1 | 25 |
| N.A. | 2 | 50% | 2 | 50 |
| Total | 3 | 100% | 3 | 100% |
| 31a. Were sinks clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 31b. Were mirrors clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 31c. Were hand dryers clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 31d. Were dispensers clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 31e. Were toilets and urinals clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 32a. Were doors clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 32b. Were walls clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 32c. Were ceiling clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 32d. Were vents clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 32e. Were floors clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 32f. Were baseboards clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 32g. Were grout clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 33a. Were trash containers clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 33b. Were trash containers not overflowing? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 36. Was the Mosque premises clean ? | ||||
| N.A. | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |