Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1409
Sample Size: 11
| Questions | Total Samples | 977 - Liwa | 962-Madinat Zayed | 832-Khanoor | ||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||
| en | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Company | ||||||||
| Adnoc | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Shopper ID | ||||||||
| 25 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 146 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 147 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 148 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 192 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 1054 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2010 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2016 | 2 | 18.18% | 2 | 50 | 0 | 0 | 0 | 0 |
| 2028 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2098 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Serial No | ||||||||
| 0452 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 0476 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 0485 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 0491 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 0500 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 0513 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 0523 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 0530 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 407 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 411 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 415 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Operator Code | ||||||||
| 1 | 2 | 18.18% | 0 | 0 | 1 | 25 | 1 | 33.33 |
| 3409 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 9001 | 2 | 18.18% | 1 | 25 | 1 | 25 | 0 | 0 |
| 9003 | 2 | 18.18% | 0 | 0 | 1 | 25 | 1 | 33.33 |
| basma | 3 | 27.27% | 1 | 25 | 1 | 25 | 1 | 33.33 |
| xxxx | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Emirate | ||||||||
| Abu Dhabi | 3 | 27.27% | 0 | 0 | 0 | 0 | 3 | 100 |
| Western Region | 8 | 72.73% | 4 | 100 | 4 | 100 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Site ID | ||||||||
| 56 | 3 | 27.27% | 0 | 0 | 0 | 0 | 3 | 100 |
| 149 | 4 | 36.36% | 0 | 0 | 4 | 100 | 0 | 0 |
| 160 | 4 | 36.36% | 4 | 100 | 0 | 0 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Number of Staff | ||||||||
| 1 | 6 | 54.55% | 3 | 75 | 2 | 50 | 1 | 33.33 |
| 2 | 2 | 18.18% | 0 | 0 | 2 | 50 | 0 | 0 |
| 3 | 3 | 27.27% | 1 | 25 | 0 | 0 | 2 | 66.67 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| CSA Name | ||||||||
| 4 | 36.36% | 0 | 0 | 3 | 75 | 1 | 33.33 | |
| AQEEL | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Adel | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| BIN LADEN | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| SYED | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| abd al galil | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| aqeel | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| hardy | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| CSA Number | ||||||||
| 9 | 81.82% | 2 | 50 | 4 | 100 | 3 | 100 | |
| 941634 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 9542 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Gender | ||||||||
| Male | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Height | ||||||||
| Tall | 5 | 45.45% | 1 | 25 | 3 | 75 | 1 | 33.33 |
| Medium | 6 | 54.55% | 3 | 75 | 1 | 25 | 2 | 66.67 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Built | ||||||||
| Thin | 2 | 18.18% | 0 | 0 | 1 | 25 | 1 | 33.33 |
| Medium | 9 | 81.82% | 4 | 100 | 3 | 75 | 2 | 66.67 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Spectacles | ||||||||
| Yes | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| No | 10 | 90.91% | 3 | 75 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Beard | ||||||||
| Yes | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| No | 10 | 90.91% | 3 | 75 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Mustache | ||||||||
| Yes | 5 | 45.45% | 2 | 50 | 2 | 50 | 1 | 33.33 |
| No | 6 | 54.55% | 2 | 50 | 2 | 50 | 2 | 66.67 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Ethnic Groups | ||||||||
| Expat Arabs | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| Expat. Arabs | 3 | 27.27% | 2 | 50 | 1 | 25 | 0 | 0 |
| Filipino | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Indian | 4 | 36.36% | 1 | 25 | 1 | 25 | 2 | 66.67 |
| Others | 2 | 18.18% | 0 | 0 | 1 | 25 | 1 | 33.33 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||||
| 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 | |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Date | ||||||||
| 2011-11-12 | 3 | 27.27% | 1 | 25 | 1 | 25 | 1 | 33.33 |
| 2012-03-03 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-03-10 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-24 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2012-05-29 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-06-15 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-25 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-27 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2012-09-29 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Amount | ||||||||
| 60.50 | 2 | 18.18% | 2 | 50 | 0 | 0 | 0 | 0 |
| 63.00 | 2 | 18.18% | 0 | 0 | 2 | 50 | 0 | 0 |
| 66.00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 76.00 | 3 | 27.27% | 1 | 25 | 0 | 0 | 2 | 66.67 |
| 89.00 | 2 | 18.18% | 1 | 25 | 0 | 0 | 1 | 33.33 |
| 107.00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Number of Vehicles | ||||||||
| 0 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 1 | 4 | 36.36% | 2 | 50 | 2 | 50 | 0 | 0 |
| 2 | 4 | 36.36% | 2 | 50 | 1 | 25 | 1 | 33.33 |
| 3 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 6 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Time In | ||||||||
| 2011-11-12 13:25:00 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2011-11-12 16:15:00 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 2011-11-12 16:55:00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-03 10:38:00 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-03-10 12:48:00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-24 10:34:00 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2012-05-29 15:55:00 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-06-15 10:30:00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-25 14:04:00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-27 17:25:00 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2012-09-29 10:09:00 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Time Out | ||||||||
| 2011-11-12 13:59:00 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2011-11-12 16:50:00 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 2011-11-12 17:34:00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-03 10:48:00 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-03-10 12:57:00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-24 10:47:00 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2012-05-29 16:10:00 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-06-15 10:40:00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-25 14:12:00 | 1 | 9.09% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-27 17:33:00 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| 2012-09-29 10:18:00 | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Time of Visit | ||||||||
| 10:01-13:00 | 5 | 45.45% | 2 | 50 | 2 | 50 | 1 | 33.33 |
| 13:01-17:00 | 5 | 45.45% | 2 | 50 | 2 | 50 | 1 | 33.33 |
| 17:01-20:00 | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||
| Yes | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| No | 10 | 90.91% | 3 | 75 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 4. Were the waiting area and table clean? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 5. Was the television in the waiting room working? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||
| No | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||
| Yes | 9 | 81.82% | 3 | 75 | 4 | 100 | 2 | 66.67 |
| No | 2 | 18.18% | 1 | 25 | 0 | 0 | 1 | 33.33 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Comments | ||||||||
| NO GREETINGS | 2 | 18.18% | 1 | 25% | 0 | 0% | 1 | 33.33% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 12. Did the staff thank you as you were leaving? | ||||||||
| Yes | 10 | 90.91% | 3 | 75 | 4 | 100 | 3 | 100 |
| No | 1 | 9.09% | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Comments | ||||||||
| DID NOT SAY ANYTHING | 1 | 9.09% | 1 | 25% | 0 | 0% | 0 | 0% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||
| Yes | 7 | 63.64% | 4 | 100 | 1 | 25 | 2 | 66.67 |
| No | 4 | 36.36% | 0 | 0 | 3 | 75 | 1 | 33.33 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| Comments | ||||||||
| No name tag | 1 | 9.09% | 0 | 0% | 1 | 25% | 0 | 0% |
| abd al galil | 1 | 9.09% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| عادل | 1 | 9.09% | 1 | 25% | 0 | 0% | 0 | 0% |
| لايرتدي بطاقه | 1 | 9.09% | 0 | 0% | 1 | 25% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 16. Was staff courteous / friendly? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||
| Yes | 10 | 90.91% | 4 | 100 | 4 | 100 | 2 | 66.67 |
| Total | 10 | 100% | 4 | 100% | 4 | 100% | 2 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 31a. Battery Water top up | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 31b. Coolant Water top up | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 31d. Brake Fluid top up | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 31e. Gear Oil top up | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 31f. Air filter cleaning | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 31g. Wiper Water top up | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 31h. Clean engine using air gun | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 29. Were you offered a receipt voluntarily? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||
| Yes | 7 | 63.64% | 3 | 75 | 3 | 75 | 1 | 33.33 |
| No | 1 | 9.09% | 0 | 0 | 0 | 0 | 1 | 33.33 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| Comments | ||||||||
| no soap | 1 | 9.09% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||
| Yes | 4 | 36.36% | 2 | 50 | 1 | 25 | 1 | 33.33 |
| N.A. | 4 | 36.36% | 1 | 25 | 2 | 50 | 1 | 33.33 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| Comments | ||||||||
| no paper towel | 1 | 9.09% | 0 | 0% | 1 | 25% | 0 | 0% |
| 31a. Were sinks clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 31b. Were mirrors clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 31c. Were hand dryers clean? | ||||||||
| Yes | 6 | 54.55% | 2 | 50 | 3 | 75 | 1 | 33.33 |
| N.A. | 2 | 18.18% | 1 | 25 | 0 | 0 | 1 | 33.33 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| Comments | ||||||||
| no hand dryes | 1 | 9.09% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 31d. Were dispensers clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 32a. Were doors clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 32b. Were walls clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 32c. Were ceiling clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 32d. Were vents clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 32e. Were floors clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 32f. Were baseboards clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 32g. Were grout clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 33a. Were trash containers clean? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||
| Yes | 8 | 72.73% | 3 | 75 | 3 | 75 | 2 | 66.67 |
| Total | 8 | 100% | 3 | 100% | 3 | 100% | 2 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||
| Yes | 11 | 100% | 4 | 100 | 4 | 100 | 3 | 100 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| 36. Was the Mosque premises clean ? | ||||||||
| Yes | 2 | 18.18% | 0 | 0 | 1 | 25 | 1 | 33.33 |
| N.A. | 9 | 81.82% | 4 | 100 | 3 | 75 | 2 | 66.67 |
| Total | 11 | 100% | 4 | 100% | 4 | 100% | 3 | 100% |
| OVER ALL COMMENTS | ||||||||
| THERE IS MOSQUE AREA | 1 | 9.09% | 0 | 0% | 1 | 25% | 0 | 0% |