Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1409

Sample Size:  11

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
en 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Company                    
Adnoc 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Shopper ID                    
25 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
146 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
147 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
148 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
192 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
1054 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
2010 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2016 2 18.18% 0 0% 0 0% 1 50% 1 33.33%
2028 1 9.09% 0 0% 0 0% 1 50% 0 0%
2098 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Serial No                    
0452 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
0476 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
0485 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
0491 1 9.09% 0 0% 0 0% 1 50% 0 0%
0500 1 9.09% 0 0% 0 0% 1 50% 0 0%
0513 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
0523 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
0530 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
407 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
411 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
415 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Operator Code                    
1 2 18.18% 2 66.67% 0 0% 0 0% 0 0%
3409 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
9001 2 18.18% 0 0% 0 0% 2 100% 0 0%
9003 2 18.18% 0 0% 0 0% 0 0% 2 66.67%
basma 3 27.27% 0 0% 3 100% 0 0% 0 0%
xxxx 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Emirate                    
Abu Dhabi 3 27.27% 1 33.33% 1 33.33% 0 0% 1 33.33%
Western Region 8 72.73% 2 66.67% 2 66.67% 2 100% 2 66.67%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Site ID                    
56 3 27.27% 1 33.33% 1 33.33% 0 0% 1 33.33%
149 4 36.36% 1 33.33% 1 33.33% 1 50% 1 33.33%
160 4 36.36% 1 33.33% 1 33.33% 1 50% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Number of Staff                    
1 6 54.55% 0 0% 2 66.67% 2 100% 2 66.67%
2 2 18.18% 1 33.33% 0 0% 0 0% 1 33.33%
3 3 27.27% 2 66.67% 1 33.33% 0 0% 0 0%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
CSA Name                    
4 36.36% 0 0% 1 33.33% 1 50% 2 66.67%
AQEEL 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
Adel 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
BIN LADEN 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
SYED 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
abd al galil 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
aqeel 1 9.09% 0 0% 0 0% 1 50% 0 0%
hardy 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
CSA Number                    
9 81.82% 3 100% 3 100% 1 50% 2 66.67%
941634 1 9.09% 0 0% 0 0% 1 50% 0 0%
9542 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Gender                    
Male 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Height                    
Tall 5 45.45% 0 0% 2 66.67% 1 50% 2 66.67%
Medium 6 54.55% 3 100% 1 33.33% 1 50% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Built                    
Thin 2 18.18% 0 0% 1 33.33% 0 0% 1 33.33%
Medium 9 81.82% 3 100% 2 66.67% 2 100% 2 66.67%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Spectacles                    
Yes 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
No 10 90.91% 2 66.67% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Beard                    
Yes 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
No 10 90.91% 2 66.67% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Mustache                    
Yes 5 45.45% 1 33.33% 3 100% 1 50% 0 0%
No 6 54.55% 2 66.67% 0 0% 1 50% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Ethnic Groups                    
Expat Arabs 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
Expat. Arabs 3 27.27% 0 0% 1 33.33% 2 100% 0 0%
Filipino 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
Indian 4 36.36% 2 66.67% 2 66.67% 0 0% 0 0%
Others 2 18.18% 0 0% 0 0% 0 0% 2 66.67%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Other Ethnic Groups                    
11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Date                    
2011-11-12 3 27.27% 3 100% 0 0% 0 0% 0 0%
2012-03-03 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-03-10 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-03-24 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-05-29 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-06-15 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-25 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
2012-09-29 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Amount                    
60.50 2 18.18% 0 0% 1 33.33% 1 50% 0 0%
63.00 2 18.18% 0 0% 0 0% 1 50% 1 33.33%
66.00 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
76.00 3 27.27% 0 0% 1 33.33% 0 0% 2 66.67%
89.00 2 18.18% 2 66.67% 0 0% 0 0% 0 0%
107.00 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Number of Vehicles                    
0 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
1 4 36.36% 0 0% 0 0% 2 100% 2 66.67%
2 4 36.36% 2 66.67% 2 66.67% 0 0% 0 0%
3 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
6 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Time In                    
2011-11-12 13:25:00 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 16:15:00 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 16:55:00 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
2012-03-03 10:38:00 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-03-10 12:48:00 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-03-24 10:34:00 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-05-29 15:55:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-06-15 10:30:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-25 14:04:00 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 17:25:00 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
2012-09-29 10:09:00 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Time Out                    
2011-11-12 13:59:00 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 16:50:00 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 17:34:00 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
2012-03-03 10:48:00 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-03-10 12:57:00 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-03-24 10:47:00 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
2012-05-29 16:10:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-06-15 10:40:00 1 9.09% 0 0% 0 0% 1 50% 0 0%
2012-09-25 14:12:00 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 17:33:00 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
2012-09-29 10:18:00 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Time of Visit                    
10:01-13:00 5 45.45% 0 0% 3 100% 1 50% 1 33.33%
13:01-17:00 5 45.45% 3 100% 0 0% 1 50% 1 33.33%
17:01-20:00 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
1. Was there proper sign to the Lube changing bay?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
2. Was the lube changing area clean and organized?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?                    
Yes 1 9.09% 0 0% 0 0% 0 0% 1 33.33%
No 10 90.91% 3 100% 3 100% 2 100% 2 66.67%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
4. Were the waiting area and table clean?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
5. Was the television in the waiting room working?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
6. Was the board displaying complimentary services neat and clean?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
7. Was there any delay in approaching customers?                    
No 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..                    
Yes 9 81.82% 1 33.33% 3 100% 2 100% 3 100%
No 2 18.18% 2 66.67% 0 0% 0 0% 0 0%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Comments                    
NO GREETINGS 2 18.18% 2 66.67% 0 0% 0 0% 0 0%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
11. Did he offer the waiting area to you?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
12. Did the staff thank you as you were leaving?                    
Yes 10 90.91% 2 66.67% 3 100% 2 100% 3 100%
No 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Comments                    
DID NOT SAY ANYTHING 1 9.09% 1 33.33% 0 0% 0 0% 0 0%
13. Was the uniform of the attendant neat and tidy?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
14. Was the attendant wearing visible nametag?                    
Yes 7 63.64% 3 100% 2 66.67% 1 50% 1 33.33%
No 4 36.36% 0 0% 1 33.33% 1 50% 2 66.67%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
Comments                    
No name tag 1 9.09% 0 0% 0 0% 1 50% 0 0%
abd al galil 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
عادل 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
لايرتدي بطاقه 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
15. Was he able to communicate with customer ?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
16. Was staff courteous / friendly?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
17. Did attendant check whether you need top up or complete oil change?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
19. Did he check using gauge the quantity required to be topped up and informed you?                    
Yes 10 90.91% 2 66.67% 3 100% 2 100% 3 100%
Total 10 100% 2 100% 3 100% 2 100% 3 100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
21. Did the attendant drain the used oil completely from your car?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
23. Did the attendant fill the correct grade as you requested?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
24. Did he request you to start engine and leave it running for one and a half minutes?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
31a. Battery Water top up                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
31b. Coolant Water top up                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
31c. Auto Transmission Fluid top up                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
31d. Brake Fluid top up                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
31e. Gear Oil top up                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
31f. Air filter cleaning                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
31g. Wiper Water top up                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
31h. Clean engine using air gun                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
27. Were any of your questions related to lube change answered?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
28. Did the staff place the mileage sticker in the car ?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
29. Were you offered a receipt voluntarily?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
30a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 7 63.64% 0 0% 2 66.67% 2 100% 3 100%
No 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
Comments                    
no soap 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 4 36.36% 0 0% 3 100% 0 0% 1 33.33%
N.A. 4 36.36% 0 0% 0 0% 2 100% 2 66.67%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
Comments                    
no paper towel 1 9.09% 0 0% 0 0% 1 50% 0 0%
31a. Were sinks clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
31b. Were mirrors clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
31c. Were hand dryers clean?                    
Yes 6 54.55% 0 0% 2 66.67% 2 100% 2 66.67%
N.A. 2 18.18% 0 0% 1 33.33% 0 0% 1 33.33%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
Comments                    
no hand dryes 1 9.09% 0 0% 1 33.33% 0 0% 0 0%
31d. Were dispensers clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
31e. Were toilets and urinals clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
32a. Were doors clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
32b. Were walls clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
32c. Were ceiling clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
32d. Were vents clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
32e. Were floors clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
32f. Were baseboards clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
32g. Were grout clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
33a. Were trash containers clean?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
33b. Were trash containers not overflowing?                    
Yes 8 72.73% 0 0% 3 100% 2 100% 3 100%
Total 8 100% 0 100% 3 100% 2 100% 3 100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
35. Were all the facilities inside the restroom in good working condition ?                    
Yes 11 100% 3 100% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
36. Was the Mosque premises clean ?                    
Yes 2 18.18% 2 66.67% 0 0% 0 0% 0 0%
N.A. 9 81.82% 1 33.33% 3 100% 2 100% 3 100%
Total 11 100% 3 100% 3 100% 2 100% 3 100%
OVER ALL COMMENTS                    
THERE IS MOSQUE AREA 1 9.09% 1 33.33% 0 0% 0 0% 0 0%