Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1436
Sample Size: 14
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 5 | 35.71% | 2 | 50% | 0 | 0% | 1 | 33.33% | 2 | 50% |
| en | 9 | 64.29% | 2 | 50% | 3 | 100% | 2 | 66.67% | 2 | 50% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Company | ||||||||||
| Adnoc | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Shopper ID | ||||||||||
| 119 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 126 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 147 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 154 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 168 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 185 | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 261 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 1003 | 2 | 14.29% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 25% |
| 2015 | 2 | 14.29% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| 2024 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2090 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Serial No | ||||||||||
| 0424 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0440 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0444 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0449 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0460 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0464 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0470 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0483 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0487 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0492 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 238 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 239 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 337 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 338 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Operator Code | ||||||||||
| 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 15 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 2 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| 5051 | 4 | 28.57% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 2 | 50% |
| 9001 | 2 | 14.29% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| basma | 2 | 14.29% | 0 | 0% | 2 | 66.67% | 0 | 0% | 0 | 0% |
| بسمه | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Emirate | ||||||||||
| Ras Al Khaimah | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Site ID | ||||||||||
| 63 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 105 | 4 | 28.57% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| 106 | 4 | 28.57% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| 107 | 5 | 35.71% | 2 | 50% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Number of Staff | ||||||||||
| 1 | 8 | 57.14% | 2 | 50% | 3 | 100% | 1 | 33.33% | 2 | 50% |
| 2 | 6 | 42.86% | 2 | 50% | 0 | 0% | 2 | 66.67% | 2 | 50% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| CSA Name | ||||||||||
| 2 | 14.29% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% | |
| MOHAMMED NABEEL | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| SAJID | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| SAMEER | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| SHAREEJ | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| buniyamin | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| cant read it | 2 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| cant read the name | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| joel | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| sajd | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| لا استطيع قراءه الاسم | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم استطع قراءه الاسم | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| CSA Number | ||||||||||
| 9 | 64.29% | 2 | 50% | 3 | 100% | 2 | 66.67% | 2 | 50% | |
| 5423 | 2 | 14.29% | 1 | 25% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 6245 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7847 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 8062 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Gender | ||||||||||
| Male | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Height | ||||||||||
| Tall | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Medium | 12 | 85.71% | 4 | 100% | 2 | 66.67% | 3 | 100% | 3 | 75% |
| Short | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Built | ||||||||||
| Thin | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Medium | 13 | 92.86% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 75% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Spectacles | ||||||||||
| Yes | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| No | 13 | 92.86% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 75% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Beard | ||||||||||
| Yes | 5 | 35.71% | 2 | 50% | 0 | 0% | 2 | 66.67% | 1 | 25% |
| No | 9 | 64.29% | 2 | 50% | 3 | 100% | 1 | 33.33% | 3 | 75% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Mustache | ||||||||||
| Yes | 7 | 50% | 1 | 25% | 1 | 33.33% | 3 | 100% | 2 | 50% |
| No | 7 | 50% | 3 | 75% | 2 | 66.67% | 0 | 0% | 2 | 50% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Ethnic Groups | ||||||||||
| Filipino | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Indian | 11 | 78.57% | 3 | 75% | 2 | 66.67% | 3 | 100% | 3 | 75% |
| Pakistan | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Pakistani | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||||||
| 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Date | ||||||||||
| 2011-10-07 | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-22 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-24 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-21 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-28 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-27 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-05 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-07 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-09 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-15 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-05 | 2 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| 2012-09-07 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Amount | ||||||||||
| 63.00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 66.00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 70.00 | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 77.00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 81.00 | 2 | 14.29% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 25% |
| 84.00 | 2 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| 88.00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 96.00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 100.00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 107.00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 123.00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 5 | 35.71% | 2 | 50% | 0 | 0% | 1 | 33.33% | 2 | 50% |
| 1 | 7 | 50% | 1 | 25% | 2 | 66.67% | 2 | 66.67% | 2 | 50% |
| 2 | 2 | 14.29% | 1 | 25% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Time In | ||||||||||
| 2011-10-07 14:27:00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-07 16:30:00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-22 22:00:00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-24 13:15:00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-21 13:01:00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-28 19:29:00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-27 20:51:00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-05 16:48:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-07 18:28:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-09 14:19:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-15 08:18:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-05 20:09:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-05 22:09:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-07 15:15:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Time Out | ||||||||||
| 2011-10-07 14:38:00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-07 16:44:00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-22 22:49:00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-24 13:56:00 | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-21 13:20:00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-28 19:38:00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-27 21:05:00 | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-05 17:14:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-07 18:45:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-09 14:37:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-15 08:35:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-05 20:18:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-05 22:20:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-07 15:45:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 13:01-17:00 | 6 | 42.86% | 3 | 75% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| 17:01-20:00 | 3 | 21.43% | 0 | 0% | 1 | 33.33% | 2 | 66.67% | 0 | 0% |
| 20:01-24:00 | 4 | 28.57% | 1 | 25% | 1 | 33.33% | 0 | 0% | 2 | 50% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| No | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 11 | 78.57% | 2 | 50% | 2 | 66.67% | 3 | 100% | 4 | 100% |
| No | 2 | 14.29% | 1 | 25% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| N.A. | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| لا يعمل | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| لايعمل | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||
| No | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 10 | 71.43% | 2 | 50% | 3 | 100% | 3 | 100% | 2 | 50% |
| No | 4 | 28.57% | 2 | 50% | 0 | 0% | 0 | 0% | 2 | 50% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| NO GREETINGS | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 2 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 10 | 71.43% | 3 | 75% | 2 | 66.67% | 3 | 100% | 2 | 50% |
| No | 4 | 28.57% | 1 | 25% | 1 | 33.33% | 0 | 0% | 2 | 50% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| Did not offer waiting area | 2 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| لم يعرض علي الانتظار | 2 | 14.29% | 1 | 25% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 13 | 92.86% | 3 | 75% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| NO HE DID NOT THANK | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 12 | 85.71% | 4 | 100% | 2 | 66.67% | 2 | 66.67% | 4 | 100% |
| No | 2 | 14.29% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 3 | 21.43% | 0 | 0% | 0 | 0% | 1 | 33.33% | 2 | 50% |
| No name tag | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| buniyamin | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| joel | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| لا استطيع قراءه الاسم | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم استطع قراءه الاسم | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 12 | 85.71% | 2 | 50% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 12 | 100% | 2 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 13 | 92.86% | 3 | 75% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| لم يقم بتÙريغه | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 13 | 92.86% | 4 | 100% | 2 | 66.67% | 3 | 100% | 4 | 100% |
| No | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| لم يسألني | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 13 | 92.86% | 3 | 75% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| لم يضي٠اي زيت | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 11 | 78.57% | 2 | 50% | 2 | 66.67% | 3 | 100% | 4 | 100% |
| No | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 12 | 85.71% | 2 | 50% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 12 | 85.71% | 2 | 50% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 12 | 85.71% | 2 | 50% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 12 | 85.71% | 2 | 50% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 13 | 92.86% | 3 | 75% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 13 | 92.86% | 3 | 75% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 13 | 92.86% | 4 | 100% | 3 | 100% | 2 | 66.67% | 4 | 100% |
| N.A. | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 12 | 85.71% | 2 | 50% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| لايضع اي ملصق | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم يقم بوضع ملصق | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 11 | 78.57% | 4 | 100% | 2 | 66.67% | 2 | 66.67% | 3 | 75% |
| No | 3 | 21.43% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| I had to ask for the reciept | 2 | 14.29% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 25% |
| لم يعرض علي وصل استلام | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 9 | 64.29% | 0 | 0% | 2 | 66.67% | 3 | 100% | 4 | 100% |
| No | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 3 | 21.43% | 0 | 0% | 2 | 66.67% | 0 | 0% | 1 | 25% |
| No | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| N.A. | 6 | 42.86% | 0 | 0% | 0 | 0% | 3 | 100% | 3 | 75% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 9 | 64.29% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 75% |
| N.A. | 1 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32a. Were doors clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 10 | 71.43% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 13 | 92.86% | 3 | 75% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| غير منعشه | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 12 | 85.71% | 2 | 50% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 2 | 14.29% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| لا تعمل بشكل جيد | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| لاتعمل بشكل جيد | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 3 | 21.43% | 1 | 25% | 0 | 0% | 1 | 33.33% | 1 | 25% |
| N.A. | 11 | 78.57% | 3 | 75% | 3 | 100% | 2 | 66.67% | 3 | 75% |
| Total | 14 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| OVER ALL COMMENTS | ||||||||||
| No name tag | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| الØمام نظي٠لكنه قديم | 1 | 7.14% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| بالنسبه للمØطات الاخرى ÙÙŠ امارات اخرى مثل دبي الخدمه اÙضل والاهتمام اكثر | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| غرÙÙ‡ الاستراØÙ‡ بها سجادات للصلاه | 1 | 7.14% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |