Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1628

Sample Size:  4

Questions Total Samples 956-Sila838-Guwaifat
  Abs Percentage AbsPercentageAbsPercentage
Language    
en 4 100% 21002100
Total 4 100% 2100%2100%
Company    
Adnoc 4 100% 21002100
Total 4 100% 2100%2100%
Shopper ID    
147 1 25% 15000
158 1 25% 00150
2014 1 25% 15000
2016 1 25% 00150
Total 4 100% 2100%2100%
Serial No    
0460 1 25% 00150
0471 1 25% 15000
350 1 25% 15000
550 1 25% 00150
Total 4 100% 2100%2100%
Operator Code    
2 50% 150150
basma 2 50% 150150
Total 4 100% 2100%2100%
Emirate    
Abu Dhabi 2 50% 002100
Western Region 2 50% 210000
Total 4 100% 2100%2100%
Site ID    
59 2 50% 002100
146 2 50% 210000
Total 4 100% 2100%2100%
Number of Staff    
1 3 75% 2100150
3 1 25% 00150
Total 4 100% 2100%2100%
CSA Name    
1 25% 00150
JOSEPH 1 25% 15000
cant read the name 1 25% 00150
بوبكر 1 25% 15000
Total 4 100% 2100%2100%
CSA Number    
4 100% 21002100
Total 4 100% 2100%2100%
Gender    
Male 4 100% 21002100
Total 4 100% 2100%2100%
Height    
Medium 4 100% 21002100
Total 4 100% 2100%2100%
Built    
Thin 1 25% 15000
Medium 3 75% 1502100
Total 4 100% 2100%2100%
Spectacles    
No 4 100% 21002100
Total 4 100% 2100%2100%
Beard    
Yes 1 25% 00150
No 3 75% 2100150
Total 4 100% 2100%2100%
Mustache    
Yes 2 50% 002100
No 2 50% 210000
Total 4 100% 2100%2100%
Ethnic Groups    
Expat Arabs 1 25% 00150
Expat. Arabs 1 25% 00150
Indian 1 25% 15000
Philipino 1 25% 15000
Total 4 100% 2100%2100%
Other Ethnic Groups    
4 100% 21002100
Total 4 100% 2100%2100%
Date    
2011-10-28 1 25% 15000
2011-11-30 1 25% 00150
2012-02-24 1 25% 00150
2012-03-10 1 25% 15000
Total 4 100% 2100%2100%
Amount    
60.50 1 25% 15000
76.00 1 25% 00150
81.00 1 25% 00150
89.00 1 25% 15000
Total 4 100% 2100%2100%
Number of Vehicles    
0 1 25% 00150
1 1 25% 15000
2 1 25% 15000
4 1 25% 00150
Total 4 100% 2100%2100%
Time In    
2011-10-28 17:10:00 1 25% 15000
2011-11-30 16:10:00 1 25% 00150
2012-02-24 14:30:00 1 25% 00150
2012-03-10 16:21:00 1 25% 15000
Total 4 100% 2100%2100%
Time Out    
2011-10-28 17:41:00 1 25% 15000
2011-11-30 16:44:00 1 25% 00150
2012-02-24 14:49:00 1 25% 00150
2012-03-10 16:31:00 1 25% 15000
Total 4 100% 2100%2100%
Time of Visit    
13:01-17:00 3 75% 1502100
17:01-20:00 1 25% 15000
Total 4 100% 2100%2100%
1. Was there proper sign to the Lube changing bay?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
2. Was the lube changing area clean and organized?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?    
No 4 100% 21002100
Total 4 100% 2100%2100%
4. Were the waiting area and table clean?    
Yes 2 50% 210000
N.A. 2 50% 002100
Total 4 100% 2100%2100%
5. Was the television in the waiting room working?    
Yes 2 50% 210000
N.A. 2 50% 002100
Total 4 100% 2100%2100%
Comments    
NO WAITING AREA 1 25% 0 0% 1 50%
6. Was the board displaying complimentary services neat and clean?    
Yes 2 50% 210000
N.A. 2 50% 002100
Total 4 100% 2100%2100%
7. Was there any delay in approaching customers?    
No 4 100% 21002100
Total 4 100% 2100%2100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..    
Yes 1 25% 15000
No 3 75% 1502100
Total 4 100% 2100%2100%
Comments    
DID NOT SAY ANYTHING 1 25% 1 50% 0 0%
NO GREETINGS 1 25% 0 0% 1 50%
الموظف كان عادي جدا ولم يبتسم 1 25% 0 0% 1 50%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
11. Did he offer the waiting area to you?    
Yes 3 75% 2100150
No 1 25% 00150
Total 4 100% 2100%2100%
Comments    
لا يوجد غرفة انتظار 1 25% 0 0% 1 50%
12. Did the staff thank you as you were leaving?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
13. Was the uniform of the attendant neat and tidy?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
14. Was the attendant wearing visible nametag?    
Yes 3 75% 2100150
No 1 25% 00150
Total 4 100% 2100%2100%
Comments    
NOT WEARING A NAME TAG 1 25% 0 0% 1 50%
بوبكر 1 25% 1 50% 0 0%
15. Was he able to communicate with customer ?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
Comments    
لم استطيع قراءة الاسم 1 25% 0 0% 1 50%
16. Was staff courteous / friendly?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
17. Did attendant check whether you need top up or complete oil change?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
19. Did he check using gauge the quantity required to be topped up and informed you?    
Yes 3 75% 1502100
Total 3 100% 1100%2100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
21. Did the attendant drain the used oil completely from your car?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?    
Yes 3 75% 2100150
No 1 25% 00150
Total 4 100% 2100%2100%
Comments    
لم يسألني 1 25% 0 0% 1 50%
23. Did the attendant fill the correct grade as you requested?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
24. Did he request you to start engine and leave it running for one and a half minutes?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
31a. Battery Water top up    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
31b. Coolant Water top up    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
31c. Auto Transmission Fluid top up    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
31d. Brake Fluid top up    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
31e. Gear Oil top up    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
31f. Air filter cleaning    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
31g. Wiper Water top up    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
31h. Clean engine using air gun    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
27. Were any of your questions related to lube change answered?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
28. Did the staff place the mileage sticker in the car ?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
29. Were you offered a receipt voluntarily?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
30a. Were they adequately stocked with all necessary supplies such as soap?    
Yes 1 25% 00150
No 1 25% 15000
Total 2 100% 1100%1100%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)    
Yes 2 50% 150150
Total 2 100% 1100%1100%
31a. Were sinks clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
31b. Were mirrors clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
31c. Were hand dryers clean?    
Yes 1 25% 00150
N.A. 1 25% 15000
Total 2 100% 1100%1100%
Comments    
لا يوجد مجففات ايدي 1 25% 1 50% 0 0%
31d. Were dispensers clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
31e. Were toilets and urinals clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
32a. Were doors clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
32b. Were walls clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
32c. Were ceiling clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
32d. Were vents clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
32e. Were floors clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
32f. Were baseboards clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
32g. Were grout clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
33a. Were trash containers clean?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
33b. Were trash containers not overflowing?    
Yes 2 50% 150150
Total 2 100% 1100%1100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 3 75% 2100150
No 1 25% 00150
Total 4 100% 2100%2100%
Comments    
SMELLING BAD 1 25% 0 0% 1 50%
35. Were all the facilities inside the restroom in good working condition ?    
Yes 4 100% 21002100
Total 4 100% 2100%2100%
36. Was the Mosque premises clean ?    
N.A. 4 100% 21002100
Total 4 100% 2100%2100%
Comments    
NO MOSQUE AS SUCH BUT ONLY AN AREA 1 25% 1 50% 0 0%
OVER ALL COMMENTS    
THERE IS NO C-STORE, ONLY CAFE 1 25% 1 50% 0 0%