Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 1798
Sample Size: 24
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 16 | 66.67% | 1 | 14.29% | 5 | 83.33% | 6 | 100% | 4 | 80% |
| en | 8 | 33.33% | 6 | 85.71% | 1 | 16.67% | 0 | 0% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Company | ||||||||||
| Adnoc | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Shopper ID | ||||||||||
| 11 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 12 | 2 | 8.33% | 1 | 14.29% | 0 | 0% | 0 | 0% | 1 | 20% |
| 112 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 128 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 146 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 147 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 150 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 154 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 158 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 166 | 2 | 8.33% | 2 | 28.57% | 0 | 0% | 0 | 0% | 0 | 0% |
| 192 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 1031 | 2 | 8.33% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 20% |
| 1032 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 1033 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 1036 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 1053 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 1056 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 1059 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 1061 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 1062 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2031 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Serial No | ||||||||||
| 0244 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0248 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0260 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 0276 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0279 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0283 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0287 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0290 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0296 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0297 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 0299 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0303 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0304 | 2 | 8.33% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 20% |
| 0308 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 0322 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 0518 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 136 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 139 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 196 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 208 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 648 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 688 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Operator Code | ||||||||||
| 5 | 20.83% | 5 | 71.43% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 172 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 5051 | 15 | 62.5% | 0 | 0% | 5 | 83.33% | 6 | 100% | 4 | 80% |
| basma | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| بسمه | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Emirate | ||||||||||
| Al Ain | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Site ID | ||||||||||
| 69 | 5 | 20.83% | 2 | 28.57% | 1 | 16.67% | 1 | 16.67% | 1 | 20% |
| 135 | 4 | 16.67% | 1 | 14.29% | 1 | 16.67% | 1 | 16.67% | 1 | 20% |
| 138 | 6 | 25% | 1 | 14.29% | 2 | 33.33% | 2 | 33.33% | 1 | 20% |
| 139 | 4 | 16.67% | 1 | 14.29% | 1 | 16.67% | 1 | 16.67% | 1 | 20% |
| 168 | 5 | 20.83% | 2 | 28.57% | 1 | 16.67% | 1 | 16.67% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Number of Staff | ||||||||||
| 1 | 4 | 16.67% | 0 | 0% | 0 | 0% | 2 | 33.33% | 2 | 40% |
| 2 | 12 | 50% | 4 | 57.14% | 2 | 33.33% | 4 | 66.67% | 2 | 40% |
| 3 | 4 | 16.67% | 0 | 0% | 3 | 50% | 0 | 0% | 1 | 20% |
| 4 | 2 | 8.33% | 1 | 14.29% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 6 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| CSA Name | ||||||||||
| 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | |
| ALLAN | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| ASHRAF | 3 | 12.5% | 1 | 14.29% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| JAFER | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| MOHD ALI | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| MOHD AREES | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| MOHD SHAHABIN | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| MUJEEB | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| NAME NOT CLEAR | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| RAFIQ | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| RAZAL | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| SAFFU | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| SAHIB | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| SHEIAZ | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| SHUBIN | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| VERGALA MARK | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| X | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| ZAFFAR | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| cant rea the name | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| cant read | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| rehman | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| منصور | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| CSA Number | ||||||||||
| 20 | 83.33% | 5 | 71.43% | 5 | 83.33% | 6 | 100% | 4 | 80% | |
| 10615 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 3877 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8979 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| None | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Gender | ||||||||||
| Male | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Height | ||||||||||
| Tall | 3 | 12.5% | 1 | 14.29% | 0 | 0% | 1 | 16.67% | 1 | 20% |
| Medium | 19 | 79.17% | 6 | 85.71% | 4 | 66.67% | 5 | 83.33% | 4 | 80% |
| Short | 2 | 8.33% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Built | ||||||||||
| Medium | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Spectacles | ||||||||||
| Yes | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| No | 23 | 95.83% | 7 | 100% | 6 | 100% | 6 | 100% | 4 | 80% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Beard | ||||||||||
| Yes | 7 | 29.17% | 1 | 14.29% | 1 | 16.67% | 3 | 50% | 2 | 40% |
| No | 17 | 70.83% | 6 | 85.71% | 5 | 83.33% | 3 | 50% | 3 | 60% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Mustache | ||||||||||
| Yes | 11 | 45.83% | 3 | 42.86% | 2 | 33.33% | 4 | 66.67% | 2 | 40% |
| No | 13 | 54.17% | 4 | 57.14% | 4 | 66.67% | 2 | 33.33% | 3 | 60% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Ethnic Groups | ||||||||||
| Expat. Arabs | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Filipino | 2 | 8.33% | 0 | 0% | 1 | 16.67% | 0 | 0% | 1 | 20% |
| Indian | 20 | 83.33% | 7 | 100% | 4 | 66.67% | 5 | 83.33% | 4 | 80% |
| Others | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Other Ethnic Groups | ||||||||||
| 23 | 95.83% | 6 | 85.71% | 6 | 100% | 6 | 100% | 5 | 100% | |
| Indian | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Date | ||||||||||
| 2011-09-18 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-20 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-07 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-09 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-15 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-10 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-29 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-02 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-20 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-29 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-04-03 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-04-13 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-06-11 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-15 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-16 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-20 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-09 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-25 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-09-04 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-05 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-06 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-23 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-10-04 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Amount | ||||||||||
| 49.00 | 2 | 8.33% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 20% |
| 56.00 | 2 | 8.33% | 0 | 0% | 1 | 16.67% | 0 | 0% | 1 | 20% |
| 63.00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 66.00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 68.00 | 2 | 8.33% | 0 | 0% | 1 | 16.67% | 0 | 0% | 1 | 20% |
| 77.00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 80.00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 81.00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 82.00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 84.00 | 2 | 8.33% | 2 | 28.57% | 0 | 0% | 0 | 0% | 0 | 0% |
| 88.00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 89.00 | 7 | 29.17% | 4 | 57.14% | 1 | 16.67% | 2 | 33.33% | 0 | 0% |
| 96.00 | 2 | 8.33% | 0 | 0% | 1 | 16.67% | 1 | 16.67% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 5 | 20.83% | 0 | 0% | 2 | 33.33% | 1 | 16.67% | 2 | 40% |
| 1 | 7 | 29.17% | 3 | 42.86% | 1 | 16.67% | 2 | 33.33% | 1 | 20% |
| 2 | 4 | 16.67% | 0 | 0% | 1 | 16.67% | 1 | 16.67% | 2 | 40% |
| 3 | 3 | 12.5% | 0 | 0% | 1 | 16.67% | 2 | 33.33% | 0 | 0% |
| 4 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 5 | 2 | 8.33% | 2 | 28.57% | 0 | 0% | 0 | 0% | 0 | 0% |
| 16 | 2 | 8.33% | 2 | 28.57% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Time In | ||||||||||
| 2011-09-18 21:01:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-20 13:00:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-07 18:10:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-09 19:20:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-15 14:20:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-10 14:36:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 14:56:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-29 09:25:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-02 12:50:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-20 19:12:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-29 16:30:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-04-03 13:45:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-04-13 16:50:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-06-11 07:50:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-15 19:15:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-16 13:30:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-20 19:30:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-09 20:26:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-25 20:25:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-09-04 12:32:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-05 18:31:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-06 20:40:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-23 11:52:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-10-04 14:39:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Time Out | ||||||||||
| 2011-09-18 21:42:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-20 13:18:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-07 18:55:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-09 20:00:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-15 15:00:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-10 14:41:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 15:27:00 | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-29 09:50:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-02 13:17:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-20 19:24:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-29 16:50:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-04-03 14:26:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-04-13 17:17:00 | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-06-11 08:21:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-15 19:42:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-16 13:50:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-20 19:50:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-09 20:45:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-25 20:50:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-09-04 12:50:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-05 18:53:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-06 20:55:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-23 12:17:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-10-04 15:01:00 | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 2 | 8.33% | 0 | 0% | 1 | 16.67% | 1 | 16.67% | 0 | 0% |
| 10:01-13:00 | 4 | 16.67% | 1 | 14.29% | 1 | 16.67% | 0 | 0% | 2 | 40% |
| 13:01-17:00 | 8 | 33.33% | 3 | 42.86% | 3 | 50% | 1 | 16.67% | 1 | 20% |
| 17:01-20:00 | 6 | 25% | 2 | 28.57% | 1 | 16.67% | 2 | 33.33% | 1 | 20% |
| 20:01-24:00 | 4 | 16.67% | 1 | 14.29% | 0 | 0% | 2 | 33.33% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| Yes | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| No | 23 | 95.83% | 7 | 100% | 6 | 100% | 5 | 83.33% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| Oil on the floor | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| There was no any leaking of oil. | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 21 | 87.5% | 7 | 100% | 6 | 100% | 4 | 66.67% | 4 | 80% |
| N.A. | 3 | 12.5% | 0 | 0% | 0 | 0% | 2 | 33.33% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||
| No | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 17 | 70.83% | 5 | 71.43% | 6 | 100% | 3 | 50% | 3 | 60% |
| No | 7 | 29.17% | 2 | 28.57% | 0 | 0% | 3 | 50% | 2 | 40% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| NO GREETINGS | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 5 | 20.83% | 0 | 0% | 0 | 0% | 3 | 50% | 2 | 40% |
| There was no any greeting by staff. | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 18 | 75% | 6 | 85.71% | 4 | 66.67% | 4 | 66.67% | 4 | 80% |
| No | 6 | 25% | 1 | 14.29% | 2 | 33.33% | 2 | 33.33% | 1 | 20% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| DID NOT OFFER | 2 | 8.33% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| Did not offer waiting area | 3 | 12.5% | 0 | 0% | 0 | 0% | 2 | 33.33% | 1 | 20% |
| Staff did not offer me to sit in the waiting area. | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 14 | 58.33% | 6 | 85.71% | 3 | 50% | 2 | 33.33% | 3 | 60% |
| No | 10 | 41.67% | 1 | 14.29% | 3 | 50% | 4 | 66.67% | 2 | 40% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 3 | 12.5% | 0 | 0% | 3 | 50% | 0 | 0% | 0 | 0% |
| Did not say anything | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 5 | 20.83% | 0 | 0% | 0 | 0% | 3 | 50% | 2 | 40% |
| There was no farewell greeting by staff. | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 4.17% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| I can't read it | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| WAS WEARING A JACKET SO COULD NOT READ THE NAME. | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| لا استطيع قراءة الاسم | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 22 | 91.67% | 5 | 71.43% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 22 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 23 | 95.83% | 6 | 85.71% | 6 | 100% | 6 | 100% | 5 | 100% |
| No | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| Staff did not do either one. | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 22 | 91.67% | 5 | 71.43% | 6 | 100% | 6 | 100% | 5 | 100% |
| N.A. | 2 | 8.33% | 2 | 28.57% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 21 | 87.5% | 4 | 57.14% | 6 | 100% | 6 | 100% | 5 | 100% |
| No | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 2 | 8.33% | 2 | 28.57% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 20 | 83.33% | 6 | 85.71% | 6 | 100% | 3 | 50% | 5 | 100% |
| N.A. | 4 | 16.67% | 1 | 14.29% | 0 | 0% | 3 | 50% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 22 | 91.67% | 5 | 71.43% | 6 | 100% | 6 | 100% | 5 | 100% |
| No | 2 | 8.33% | 2 | 28.57% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| NO STICKER WAS PUT | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff did not place the mileage sticker. | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 16 | 66.67% | 6 | 85.71% | 5 | 83.33% | 2 | 33.33% | 3 | 60% |
| No | 7 | 29.17% | 1 | 14.29% | 1 | 16.67% | 3 | 50% | 2 | 40% |
| N.A. | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| I asked staff to provide the receipt as he did not | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 5 | 20.83% | 0 | 0% | 0 | 0% | 3 | 50% | 2 | 40% |
| لم يعرض علي وصل استلام | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 12 | 50% | 0 | 0% | 6 | 100% | 2 | 33.33% | 4 | 80% |
| No | 5 | 20.83% | 0 | 0% | 0 | 0% | 4 | 66.67% | 1 | 20% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| No Tissues | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| No tissues | 4 | 16.67% | 0 | 0% | 0 | 0% | 3 | 50% | 1 | 20% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 3 | 12.5% | 0 | 0% | 3 | 50% | 0 | 0% | 0 | 0% |
| N.A. | 14 | 58.33% | 0 | 0% | 3 | 50% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 16 | 66.67% | 0 | 0% | 6 | 100% | 5 | 83.33% | 5 | 100% |
| No | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| There was sand or dust | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 16 | 66.67% | 0 | 0% | 6 | 100% | 5 | 83.33% | 5 | 100% |
| No | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| Urinal was dirty | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 32a. Were doors clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 13 | 54.17% | 0 | 0% | 5 | 83.33% | 3 | 50% | 5 | 100% |
| No | 4 | 16.67% | 0 | 0% | 1 | 16.67% | 3 | 50% | 0 | 0% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| WATER ON FLOOR | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Water on the floor | 3 | 12.5% | 0 | 0% | 0 | 0% | 3 | 50% | 0 | 0% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 17 | 70.83% | 0 | 0% | 6 | 100% | 6 | 100% | 5 | 100% |
| Total | 17 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 22 | 91.67% | 7 | 100% | 6 | 100% | 4 | 66.67% | 5 | 100% |
| No | 2 | 8.33% | 0 | 0% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| Bad smell | 2 | 8.33% | 0 | 0% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 23 | 95.83% | 6 | 85.71% | 6 | 100% | 6 | 100% | 5 | 100% |
| No | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| Hand dryer was not working. | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 6 | 25% | 1 | 14.29% | 4 | 66.67% | 1 | 16.67% | 0 | 0% |
| N.A. | 18 | 75% | 6 | 85.71% | 2 | 33.33% | 5 | 83.33% | 5 | 100% |
| Total | 24 | 100% | 7 | 100% | 6 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||||
| No mosque | 1 | 4.17% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| OVER ALL COMMENTS | ||||||||||
| CSA HAD A NAME TAG BUT COULD NOT READ THE NAME BECAUSE HE WAS WEARING A JACKET | 1 | 4.17% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Staff did not offer me the receipt but when I asked him receipt than he provide me one paper & asked me to take the receipt from C Store. My suggestion is staff should give full service to customer as customer should not feel bad. Staff should also greet to customers. | 1 | 4.17% | 1 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% |