Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 2192

Sample Size:  16

Questions Total Samples 768-Safad762-Fujairah Beach781-Jam'eyat Al Sayadin777-Fujairah Cornish
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 5 31.25% 12525025000
en 11 68.75% 3752502504100
Total 16 100% 4100%4100%4100%4100%
Company    
Adnoc 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Shopper ID    
116 1 6.25% 000012500
126 2 12.5% 1250000125
128 3 18.75% 12512500125
130 1 6.25% 001250000
158 1 6.25% 000012500
159 1 6.25% 125000000
1013 1 6.25% 000012500
2010 1 6.25% 000000125
2014 1 6.25% 001250000
2015 1 6.25% 000012500
2016 1 6.25% 000000125
2049 1 6.25% 001250000
2105 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
Serial No    
0313 1 6.25% 001250000
0319 1 6.25% 001250000
0320 1 6.25% 125000000
0326 1 6.25% 125000000
0336 1 6.25% 000000125
0340 1 6.25% 000012500
0343 1 6.25% 000000125
0347 1 6.25% 000012500
0359 1 6.25% 001250000
0366 1 6.25% 125000000
0382 1 6.25% 000000125
0387 1 6.25% 000012500
0521 1 6.25% 000000125
358 1 6.25% 125000000
532 1 6.25% 001250000
627 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Operator Code    
1 6.25% 000012500
3409 4 25% 125125125125
5051 3 18.75% 0012525000
9001 2 12.5% 1250000125
basma 4 25% 12512500250
بسمه 2 12.5% 1251250000
Total 16 100% 4100%4100%4100%4100%
Emirate    
Fujairah 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Site ID    
10 4 25% 0041000000
16 4 25% 4100000000
23 4 25% 0000004100
26 4 25% 0000410000
Total 16 100% 4100%4100%4100%4100%
Number of Staff    
1 5 31.25% 00125250250
2 7 43.75% 125375125250
3 3 18.75% 2500012500
4 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
CSA Name    
3 18.75% 12512500125
BASHEER MOHD 1 6.25% 001250000
PRAVEEN 2 12.5% 000025000
PRAVIN 1 6.25% 000012500
abd altf 1 6.25% 125000000
ahmed 2 12.5% 000000250
hakeem 1 6.25% 000012500
mechail 1 6.25% 001250000
mohmed 1 6.25% 000000125
roheel 1 6.25% 125000000
لا استطيع قراءه الاسم 1 6.25% 125000000
مايكل 1 6.25% 001250000
Total 16 100% 4100%4100%4100%4100%
CSA Number    
11 68.75% 3754100125375
4771 1 6.25% 125000000
4900 2 12.5% 000025000
4989 1 6.25% 000012500
9150 1 6.25% 000000125
Total 16 100% 4100%4100%4100%4100%
Gender    
Male 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Height    
Tall 4 25% 12512500250
Medium 8 50% 1251254100250
Short 4 25% 2502500000
Total 16 100% 4100%4100%4100%4100%
Built    
Thin 3 18.75% 003750000
Medium 11 68.75% 25012541004100
Fat 2 12.5% 250000000
Total 16 100% 4100%4100%4100%4100%
Spectacles    
Yes 2 12.5% 000025000
No 14 87.5% 410041002504100
Total 16 100% 4100%4100%4100%4100%
Beard    
Yes 3 18.75% 12500125125
No 13 81.25% 3754100375375
Total 16 100% 4100%4100%4100%4100%
Mustache    
Yes 8 50% 125125375375
No 8 50% 375375125125
Total 16 100% 4100%4100%4100%4100%
Ethnic Groups    
Filipino 4 25% 2502500000
Indian 9 56.25% 1251254100375
Others 1 6.25% 000000125
Philipino 2 12.5% 1251250000
Total 16 100% 4100%4100%4100%4100%
Other Ethnic Groups    
16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Date    
2011-11-06 1 6.25% 125000000
2011-11-27 1 6.25% 001250000
2011-12-11 1 6.25% 000012500
2012-02-27 1 6.25% 000000125
2012-03-01 1 6.25% 001250000
2012-03-06 1 6.25% 000000125
2012-03-31 1 6.25% 125000000
2012-04-11 1 6.25% 000012500
2012-06-05 2 12.5% 0000125125
2012-06-08 1 6.25% 001250000
2012-06-26 1 6.25% 125000000
2012-08-10 1 6.25% 000000125
2012-08-11 1 6.25% 001250000
2012-08-12 1 6.25% 000012500
2012-10-02 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
Amount    
60.50 1 6.25% 125000000
63.00 2 12.5% 002500000
70.00 3 18.75% 000037500
76.00 6 37.5% 125001254100
80.00 1 6.25% 001250000
81.00 1 6.25% 125000000
84.00 2 12.5% 1251250000
Total 16 100% 4100%4100%4100%4100%
Number of Vehicles    
1 6 37.5% 00250250250
2 1 6.25% 000012500
3 5 31.25% 250125125125
4 3 18.75% 12512500125
7 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
Time In    
2011-11-06 13:39:00 1 6.25% 125000000
2011-11-27 13:42:00 1 6.25% 001250000
2011-12-11 17:30:00 1 6.25% 000012500
2012-02-27 12:43:00 1 6.25% 000000125
2012-03-01 16:02:00 1 6.25% 001250000
2012-03-06 11:38:00 1 6.25% 000000125
2012-03-31 17:10:00 1 6.25% 125000000
2012-04-11 19:30:00 1 6.25% 000012500
2012-06-05 07:30:00 1 6.25% 000000125
2012-06-05 11:50:00 1 6.25% 000012500
2012-06-08 18:35:00 1 6.25% 001250000
2012-06-26 10:25:00 1 6.25% 125000000
2012-08-10 13:20:00 1 6.25% 000000125
2012-08-11 12:03:00 1 6.25% 001250000
2012-08-12 10:57:00 1 6.25% 000012500
2012-10-02 11:02:00 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
Time Out    
2011-11-06 13:46:00 1 6.25% 125000000
2011-11-27 13:50:00 1 6.25% 001250000
2011-12-11 18:00:00 1 6.25% 000012500
2012-02-27 12:55:00 1 6.25% 000000125
2012-03-01 16:11:00 1 6.25% 001250000
2012-03-06 11:48:00 1 6.25% 000000125
2012-03-31 17:22:00 1 6.25% 125000000
2012-04-11 20:04:00 1 6.25% 000012500
2012-06-05 07:41:00 1 6.25% 000000125
2012-06-05 12:20:00 1 6.25% 000012500
2012-06-08 18:53:00 1 6.25% 001250000
2012-06-26 10:57:00 1 6.25% 125000000
2012-08-10 13:34:00 1 6.25% 000000125
2012-08-11 12:22:00 1 6.25% 001250000
2012-08-12 11:10:00 1 6.25% 000012500
2012-10-02 11:23:00 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
Time of Visit    
07:00-10:00 1 6.25% 000000125
10:01-13:00 8 50% 250125250375
13:01-17:00 3 18.75% 1252500000
17:01-20:00 4 25% 12512525000
Total 16 100% 4100%4100%4100%4100%
1. Was there proper sign to the Lube changing bay?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
2. Was the lube changing area clean and organized?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?    
No 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Comments    
لا يوجد اي تسرب 1 6.25% 0 0% 1 25% 0 0% 0 0%
لا يوجد اي تسرب للزيت 1 6.25% 1 25% 0 0% 0 0% 0 0%
4. Were the waiting area and table clean?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
5. Was the television in the waiting room working?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
6. Was the board displaying complimentary services neat and clean?    
Yes 15 93.75% 375410041004100
N.A. 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
7. Was there any delay in approaching customers?    
No 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Comments    
لم يتأخر 1 6.25% 1 25% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..    
Yes 15 93.75% 410041003754100
No 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Comments    
NORMAL BUT NO GREETINGS 1 6.25% 0 0% 0 0% 1 25% 0 0%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
11. Did he offer the waiting area to you?    
Yes 15 93.75% 410041003754100
No 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Comments    
DID NOT OFFER 1 6.25% 0 0% 0 0% 1 25% 0 0%
12. Did the staff thank you as you were leaving?    
Yes 15 93.75% 410037541004100
No 1 6.25% 001250000
Total 16 100% 4100%4100%4100%4100%
Comments    
Did not say anything 1 6.25% 0 0% 1 25% 0 0% 0 0%
13. Was the uniform of the attendant neat and tidy?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
14. Was the attendant wearing visible nametag?    
Yes 13 81.25% 3753754100375
No 2 12.5% 0012500125
N.A. 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
Comments    
No name tag 3 18.75% 1 25% 1 25% 0 0% 1 25%
ahmed 2 12.5% 0 0% 0 0% 0 0% 2 50%
mechail 1 6.25% 0 0% 1 25% 0 0% 0 0%
roheel 1 6.25% 1 25% 0 0% 0 0% 0 0%
15. Was he able to communicate with customer ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
16. Was staff courteous / friendly?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
17. Did attendant check whether you need top up or complete oil change?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
19. Did he check using gauge the quantity required to be topped up and informed you?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
21. Did the attendant drain the used oil completely from your car?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?    
Yes 14 87.5% 37541004100375
No 2 12.5% 1250000125
Total 16 100% 4100%4100%4100%4100%
Comments    
Did not ask about washing engine 1 6.25% 1 25% 0 0% 0 0% 0 0%
Did not say anything 1 6.25% 0 0% 0 0% 0 0% 1 25%
23. Did the attendant fill the correct grade as you requested?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
24. Did he request you to start engine and leave it running for one and a half minutes?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
31a. Battery Water top up    
Yes 15 93.75% 375410041004100
N.A. 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
31b. Coolant Water top up    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
31c. Auto Transmission Fluid top up    
Yes 15 93.75% 375410041004100
N.A. 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
31d. Brake Fluid top up    
Yes 15 93.75% 375410041004100
N.A. 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
31e. Gear Oil top up    
Yes 15 93.75% 375410041004100
N.A. 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
31f. Air filter cleaning    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
31g. Wiper Water top up    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
31h. Clean engine using air gun    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
27. Were any of your questions related to lube change answered?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
28. Did the staff place the mileage sticker in the car ?    
Yes 15 93.75% 375410041004100
N.A. 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
29. Were you offered a receipt voluntarily?    
Yes 14 87.5% 410025041004100
No 2 12.5% 002500000
Total 16 100% 4100%4100%4100%4100%
Comments    
I had to ask for the reciept 1 6.25% 0 0% 1 25% 0 0% 0 0%
لم يعرض علي وصل استلام 1 6.25% 0 0% 1 25% 0 0% 0 0%
30a. Were they adequately stocked with all necessary supplies such as soap?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?    
Yes 12 75% 375375375375
No 1 6.25% 000000125
Total 13 100% 3100%3100%3100%4100%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)    
Yes 6 37.5% 25012500375
N.A. 7 43.75% 125250375125
Total 13 100% 3100%3100%3100%4100%
31a. Were sinks clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
31b. Were mirrors clean?    
Yes 12 75% 3753752504100
No 1 6.25% 000012500
Total 13 100% 3100%3100%3100%4100%
Comments    
water spots on the mirror 1 6.25% 0 0% 0 0% 1 25% 0 0%
31c. Were hand dryers clean?    
Yes 8 50% 250250250250
No 2 12.5% 0012512500
N.A. 3 18.75% 1250000250
Total 13 100% 3100%3100%3100%4100%
Comments    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 2 12.5% 0 0% 1 25% 1 25% 0 0%
No dryers 2 12.5% 1 25% 0 0% 0 0% 1 25%
كان معطل 1 6.25% 0 0% 0 0% 0 0% 1 25%
31d. Were dispensers clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
31e. Were toilets and urinals clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
32a. Were doors clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
32b. Were walls clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
32c. Were ceiling clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
32d. Were vents clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
32e. Were floors clean?    
Yes 11 68.75% 3752502504100
No 2 12.5% 0012512500
Total 13 100% 3100%3100%3100%4100%
Comments    
Water on the floor 2 12.5% 0 0% 1 25% 1 25% 0 0%
32f. Were baseboards clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
32g. Were grout clean?    
Yes 13 81.25% 3753753754100
Total 13 100% 3100%3100%3100%4100%
33a. Were trash containers clean?    
Yes 11 68.75% 250375375375
N.A. 2 12.5% 1250000125
Total 13 100% 3100%3100%3100%4100%
33b. Were trash containers not overflowing?    
Yes 11 68.75% 250375375375
N.A. 2 12.5% 1250000125
Total 13 100% 3100%3100%3100%4100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 15 93.75% 410037541004100
No 1 6.25% 001250000
Total 16 100% 4100%4100%4100%4100%
Comments    
Bad smell 1 6.25% 0 0% 1 25% 0 0% 0 0%
35. Were all the facilities inside the restroom in good working condition ?    
Yes 15 93.75% 410037541004100
No 1 6.25% 001250000
Total 16 100% 4100%4100%4100%4100%
Comments    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 6.25% 0 0% 1 25% 0 0% 0 0%
36. Was the Mosque premises clean ?    
N.A. 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Comments    
No mosque 1 6.25% 0 0% 1 25% 0 0% 0 0%
OVER ALL COMMENTS    
No mosque 1 6.25% 0 0% 1 25% 0 0% 0 0%