Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 4215

Sample Size:  27

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 16 59.26% 0 0% 7 100% 5 83.33% 4 66.67%
en 11 40.74% 8 100% 0 0% 1 16.67% 2 33.33%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Company                    
Adnoc 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Shopper ID                    
112 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
113 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
114 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
115 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
141 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
148 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
154 2 7.41% 1 12.5% 0 0% 1 16.67% 0 0%
155 3 11.11% 2 25% 0 0% 0 0% 1 16.67%
164 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
165 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
171 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
189 2 7.41% 0 0% 1 14.29% 1 16.67% 0 0%
261 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
1006 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
1029 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
1040 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
1051 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
1054 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
1056 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
1059 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
1060 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2036 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2098 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Serial No                    
0105 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
0108 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
0109 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
0110 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
0112 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
0114 2 7.41% 0 0% 1 14.29% 0 0% 1 16.67%
0117 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
0120 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
0128 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
0130 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
0132 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
0144 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
0146 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
0147 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
0190 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
0195 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
0198 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
0217 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
17 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
579 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
593 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
601 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
619 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
76 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
78 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
91 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Operator Code                    
8 29.63% 8 100% 0 0% 0 0% 0 0%
3409 2 7.41% 0 0% 0 0% 0 0% 2 33.33%
5051 16 59.26% 0 0% 7 100% 5 83.33% 4 66.67%
9001 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Emirate                    
Abu Dhabi 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Site ID                    
115 4 14.81% 1 12.5% 1 14.29% 1 16.67% 1 16.67%
116 5 18.52% 2 25% 1 14.29% 1 16.67% 1 16.67%
117 4 14.81% 1 12.5% 1 14.29% 1 16.67% 1 16.67%
121 4 14.81% 1 12.5% 1 14.29% 1 16.67% 1 16.67%
125 4 14.81% 1 12.5% 1 14.29% 1 16.67% 1 16.67%
154 4 14.81% 1 12.5% 1 14.29% 1 16.67% 1 16.67%
170 2 7.41% 1 12.5% 1 14.29% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Number of Staff                    
1 9 33.33% 4 50% 0 0% 4 66.67% 1 16.67%
2 12 44.44% 0 0% 6 85.71% 2 33.33% 4 66.67%
3 2 7.41% 1 12.5% 0 0% 0 0% 1 16.67%
4 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
6 3 11.11% 2 25% 1 14.29% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
CSA Name                    
6 22.22% 3 37.5% 2 28.57% 0 0% 1 16.67%
- 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
ABDUL RAHIM 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
ASHRAF 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
ASIF 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
BABU 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
BARSHA 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
KRIS 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
LAL BAHADUR 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
MOHD 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
NELSON 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
OMER 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
RIYAZ 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
SAMEER 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
SHAHJAHAN 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
VALTEN 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
X 3 11.11% 0 0% 3 42.86% 0 0% 0 0%
a 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
cant read 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
cant read the name 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
CSA Number                    
24 88.89% 6 75% 7 100% 5 83.33% 6 100%
- 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
1 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
7371 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Gender                    
Male 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Height                    
Tall 4 14.81% 2 25% 0 0% 1 16.67% 1 16.67%
Medium 20 74.07% 5 62.5% 7 100% 3 50% 5 83.33%
Short 3 11.11% 1 12.5% 0 0% 2 33.33% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Built                    
Thin 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
Medium 25 92.59% 7 87.5% 7 100% 6 100% 5 83.33%
Fat 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Spectacles                    
Yes 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
No 26 96.3% 8 100% 6 85.71% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Beard                    
Yes 3 11.11% 1 12.5% 1 14.29% 0 0% 1 16.67%
No 24 88.89% 7 87.5% 6 85.71% 6 100% 5 83.33%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Mustache                    
Yes 5 18.52% 2 25% 1 14.29% 0 0% 2 33.33%
No 22 81.48% 6 75% 6 85.71% 6 100% 4 66.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Ethnic Groups                    
Expat. Arabs 3 11.11% 0 0% 1 14.29% 1 16.67% 1 16.67%
Filipino 6 22.22% 0 0% 1 14.29% 4 66.67% 1 16.67%
Indian 12 44.44% 5 62.5% 4 57.14% 1 16.67% 2 33.33%
Others 2 7.41% 1 12.5% 1 14.29% 0 0% 0 0%
Pakistani 2 7.41% 0 0% 0 0% 0 0% 2 33.33%
Philipino 2 7.41% 2 25% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Other Ethnic Groups                    
25 92.59% 7 87.5% 6 85.71% 6 100% 6 100%
NEPALI 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
arabic speaking 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Date                    
2011-09-18 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-09-20 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-09-30 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-10-02 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-05 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-06 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-10 2 7.41% 2 25% 0 0% 0 0% 0 0%
2012-02-25 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-02-28 2 7.41% 0 0% 2 28.57% 0 0% 0 0%
2012-03-02 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-03-12 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-03-20 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-04-05 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-06-03 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-04 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-09 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-10 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-28 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-09-11 2 7.41% 0 0% 0 0% 0 0% 2 33.33%
2012-09-17 2 7.41% 0 0% 0 0% 0 0% 2 33.33%
2012-09-24 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-10-02 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Amount                    
32.00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
56.00 3 11.11% 1 12.5% 0 0% 1 16.67% 1 16.67%
63.00 2 7.41% 1 12.5% 1 14.29% 0 0% 0 0%
70.00 3 11.11% 2 25% 0 0% 0 0% 1 16.67%
72.00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
77.00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
81.00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
84.00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
88.00 2 7.41% 1 12.5% 1 14.29% 0 0% 0 0%
89.00 8 29.63% 1 12.5% 2 28.57% 2 33.33% 3 50%
96.00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
170.00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
171.00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
172.00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Number of Vehicles                    
0 4 14.81% 0 0% 4 57.14% 0 0% 0 0%
1 13 48.15% 5 62.5% 1 14.29% 3 50% 4 66.67%
2 2 7.41% 0 0% 1 14.29% 1 16.67% 0 0%
3 3 11.11% 0 0% 0 0% 2 33.33% 1 16.67%
4 2 7.41% 0 0% 1 14.29% 0 0% 1 16.67%
6 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
12 2 7.41% 2 25% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Time In                    
2011-09-18 20:20:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-09-20 15:00:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-09-30 21:45:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-10-02 17:15:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-05 11:00:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-06 19:30:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-10 12:25:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-10 13:45:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2012-02-25 14:25:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-02-28 15:05:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-02-28 17:05:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-03-02 14:24:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-03-12 14:00:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-03-20 16:00:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-04-05 16:20:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-06-03 16:00:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-04 16:50:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-09 20:18:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-10 14:30:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 21:34:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-28 14:10:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-09-11 15:13:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-09-11 17:28:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 17:08:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 18:59:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-09-24 18:50:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-10-02 11:28:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Time Out                    
2011-09-18 21:15:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-09-20 15:57:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-09-30 22:24:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-10-02 17:45:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-05 11:35:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-06 19:52:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-10 12:55:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2011-12-10 14:00:00 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
2012-02-25 14:51:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-02-28 15:45:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-02-28 17:45:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-03-02 14:55:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-03-12 14:20:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-03-20 16:25:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-04-05 16:57:00 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
2012-06-03 16:40:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-04 17:26:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-09 20:42:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-10 14:50:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 21:53:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-06-28 14:45:00 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
2012-09-11 15:25:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-09-11 17:53:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 17:29:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 19:20:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-09-24 19:15:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
2012-10-02 11:36:00 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Time of Visit                    
10:01-13:00 4 14.81% 2 25% 0 0% 1 16.67% 1 16.67%
13:01-17:00 12 44.44% 2 25% 6 85.71% 3 50% 1 16.67%
17:01-20:00 7 25.93% 2 25% 1 14.29% 0 0% 4 66.67%
20:01-24:00 4 14.81% 2 25% 0 0% 2 33.33% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
1. Was there proper sign to the Lube changing bay?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
2. Was the lube changing area clean and organized?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?                    
Yes 3 11.11% 3 37.5% 0 0% 0 0% 0 0%
No 24 88.89% 5 62.5% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
4. Were the waiting area and table clean?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
5. Was the television in the waiting room working?                    
Yes 23 85.19% 5 62.5% 7 100% 6 100% 5 83.33%
No 2 7.41% 1 12.5% 0 0% 0 0% 1 16.67%
N.A. 2 7.41% 2 25% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
It was off 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
Tv was not working 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
6. Was the board displaying complimentary services neat and clean?                    
Yes 22 81.48% 6 75% 6 85.71% 4 66.67% 6 100%
No 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
N.A. 4 14.81% 1 12.5% 1 14.29% 2 33.33% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
7. Was there any delay in approaching customers?                    
Yes 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
No 26 96.3% 7 87.5% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..                    
Yes 18 66.67% 5 62.5% 4 57.14% 4 66.67% 5 83.33%
No 9 33.33% 3 37.5% 3 42.86% 2 33.33% 1 16.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
NO GREETINGS 2 7.41% 2 25% 0 0% 0 0% 0 0%
NORMAL BUT NO GREETINGS 2 7.41% 0 0% 2 28.57% 0 0% 0 0%
NORMAL.DID NOT WISH 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
No greetings or did not wish 3 11.11% 0 0% 0 0% 2 33.33% 1 16.67%
no greetings 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
11. Did he offer the waiting area to you?                    
Yes 21 77.78% 7 87.5% 5 71.43% 5 83.33% 4 66.67%
No 6 22.22% 1 12.5% 2 28.57% 1 16.67% 2 33.33%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
DID NOT OFFER 2 7.41% 0 0% 2 28.57% 0 0% 0 0%
Did not offer waiting area 3 11.11% 0 0% 0 0% 1 16.67% 2 33.33%
Did not say anything 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
12. Did the staff thank you as you were leaving?                    
Yes 24 88.89% 7 87.5% 5 71.43% 6 100% 6 100%
No 3 11.11% 1 12.5% 2 28.57% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
DID NOT SAY ANYTHING 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
No expressions 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
13. Was the uniform of the attendant neat and tidy?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
14. Was the attendant wearing visible nametag?                    
Yes 21 77.78% 5 62.5% 5 71.43% 6 100% 5 83.33%
No 6 22.22% 3 37.5% 2 28.57% 0 0% 1 16.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
COULD NOT READ NAME 2 7.41% 0 0% 2 28.57% 0 0% 0 0%
COULD NOT READ THE NAME 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 2 7.41% 0 0% 0 0% 1 16.67% 1 16.67%
NAME NOT CLEAR 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
NO NAME TAG 2 7.41% 0 0% 2 28.57% 0 0% 0 0%
No name tag 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
nametag was his pocket 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
no name tag 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
now wore nametag 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
15. Was he able to communicate with customer ?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
16. Was staff courteous / friendly?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
17. Did attendant check whether you need top up or complete oil change?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
19. Did he check using gauge the quantity required to be topped up and informed you?                    
Yes 24 88.89% 5 62.5% 7 100% 6 100% 6 100%
Total 24 100% 5 100% 7 100% 6 100% 6 100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
21. Did the attendant drain the used oil completely from your car?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?                    
Yes 24 88.89% 6 75% 7 100% 5 83.33% 6 100%
No 3 11.11% 2 25% 0 0% 1 16.67% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
Did not ask about washing engine 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
Did not ask anything , neither did anything 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
23. Did the attendant fill the correct grade as you requested?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
24. Did he request you to start engine and leave it running for one and a half minutes?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
Only asked to switch on 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
31a. Battery Water top up                    
Yes 24 88.89% 5 62.5% 7 100% 6 100% 6 100%
No 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
N.A. 2 7.41% 2 25% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
31b. Coolant Water top up                    
Yes 24 88.89% 5 62.5% 7 100% 6 100% 6 100%
No 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
N.A. 2 7.41% 2 25% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
31c. Auto Transmission Fluid top up                    
Yes 25 92.59% 7 87.5% 7 100% 5 83.33% 6 100%
No 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
N.A. 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
31d. Brake Fluid top up                    
Yes 26 96.3% 7 87.5% 7 100% 6 100% 6 100%
No 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
31e. Gear Oil top up                    
Yes 26 96.3% 8 100% 7 100% 5 83.33% 6 100%
N.A. 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
31f. Air filter cleaning                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
31g. Wiper Water top up                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
31h. Clean engine using air gun                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
27. Were any of your questions related to lube change answered?                    
Yes 20 74.07% 6 75% 4 57.14% 4 66.67% 6 100%
N.A. 7 25.93% 2 25% 3 42.86% 2 33.33% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
28. Did the staff place the mileage sticker in the car ?                    
Yes 26 96.3% 8 100% 7 100% 5 83.33% 6 100%
N.A. 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
29. Were you offered a receipt voluntarily?                    
Yes 21 77.78% 5 62.5% 7 100% 4 66.67% 5 83.33%
No 6 22.22% 3 37.5% 0 0% 2 33.33% 1 16.67%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
Had to ask for it 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
I had to ask for the reciept 3 11.11% 0 0% 0 0% 2 33.33% 1 16.67%
30a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 17 62.96% 0 0% 5 71.43% 6 100% 6 100%
No 2 7.41% 0 0% 2 28.57% 0 0% 0 0%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
Comments                    
NO TOILET TISSUES AVAILABLE 2 7.41% 0 0% 2 28.57% 0 0% 0 0%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 4 14.81% 0 0% 3 42.86% 0 0% 1 16.67%
N.A. 15 55.56% 0 0% 4 57.14% 6 100% 5 83.33%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
31a. Were sinks clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
31b. Were mirrors clean?                    
Yes 18 66.67% 0 0% 6 85.71% 6 100% 6 100%
No 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
Comments                    
RUST STAINS ON MIRROR 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
31c. Were hand dryers clean?                    
Yes 18 66.67% 0 0% 7 100% 6 100% 5 83.33%
N.A. 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
31d. Were dispensers clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
31e. Were toilets and urinals clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
32a. Were doors clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
32b. Were walls clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
32c. Were ceiling clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
32d. Were vents clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
32e. Were floors clean?                    
Yes 17 62.96% 0 0% 6 85.71% 6 100% 5 83.33%
No 2 7.41% 0 0% 1 14.29% 0 0% 1 16.67%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
Comments                    
WATER ON FLOOR 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
Water on the floor 1 3.7% 0 0% 0 0% 0 0% 1 16.67%
32f. Were baseboards clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
32g. Were grout clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
33a. Were trash containers clean?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
33b. Were trash containers not overflowing?                    
Yes 19 70.37% 0 0% 7 100% 6 100% 6 100%
Total 19 100% 0 100% 7 100% 6 100% 6 100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 27 100% 8 100% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
35. Were all the facilities inside the restroom in good working condition ?                    
Yes 26 96.3% 7 87.5% 7 100% 6 100% 6 100%
N.A. 1 3.7% 1 12.5% 0 0% 0 0% 0 0%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
36. Was the Mosque premises clean ?                    
Yes 2 7.41% 2 25% 0 0% 0 0% 0 0%
N.A. 25 92.59% 6 75% 7 100% 6 100% 6 100%
Total 27 100% 8 100% 7 100% 6 100% 6 100%
Comments                    
No mosque 1 3.7% 0 0% 0 0% 1 16.67% 0 0%
OVER ALL COMMENTS                    
CSA WAS NOT WEARING A NAME TAG 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME. 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
CSA WAS WEARING OVERCOAT SO COULD NOT READ NAME. 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
CSA WAS WEARING OVERCOAT SO COULD NOT READ THE NAME 1 3.7% 0 0% 1 14.29% 0 0% 0 0%
NO TOILET TISSUES AVAILABLE 1 3.7% 0 0% 1 14.29% 0 0% 0 0%