Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 6640

Sample Size:  13

Questions Total Samples 834-New madinat Zayed894-Abu Al Abyed-2994 - Mirfa fishermen893-Abu Al Abyed-1
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 1 7.69% 000000125
en 12 92.31% 110041004100375
Total 13 100% 1100%4100%4100%4100%
Company    
Adnoc 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
Shopper ID    
1 1 7.69% 001250000
123 1 7.69% 000000125
130 2 15.38% 0012512500
134 1 7.69% 000000125
143 1 7.69% 000012500
147 1 7.69% 1100000000
148 1 7.69% 000012500
154 1 7.69% 001250000
1054 1 7.69% 000000125
2014 1 7.69% 000000125
2015 1 7.69% 000012500
2016 1 7.69% 001250000
Total 13 100% 1100%4100%4100%4100%
Serial No    
0464 1 7.69% 000000125
0468 1 7.69% 001250000
0482 1 7.69% 000000125
0486 1 7.69% 001250000
0496 1 7.69% 000012500
0512 1 7.69% 000012500
0517 1 7.69% 000000125
0520 1 7.69% 001250000
0542 1 7.69% 000012500
416 1 7.69% 1100000000
447 1 7.69% 001250000
544 1 7.69% 000012500
751 1 7.69% 000000125
Total 13 100% 1100%4100%4100%4100%
Operator Code    
3 23.08% 110012512500
3409 3 23.08% 00125125125
9001 3 23.08% 00125125125
basma 3 23.08% 00125125125
بسمه 1 7.69% 000000125
Total 13 100% 1100%4100%4100%4100%
Emirate    
Western Region 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
Site ID    
57 1 7.69% 1100000000
103 4 30.77% 0000004100
104 4 30.77% 0041000000
166 4 30.77% 0000410000
Total 13 100% 1100%4100%4100%4100%
Number of Staff    
1 6 46.15% 00375125250
2 3 23.08% 110012500125
3 3 23.08% 0000250125
4 1 7.69% 000012500
Total 13 100% 1100%4100%4100%4100%
CSA Name    
3 23.08% 0025000125
HANIFA 1 7.69% 1100000000
SUDHIR IBRAHIM PILLIA 1 7.69% 000012500
cant read 2 15.38% 0012500125
hashem 1 7.69% 000012500
mahmood 1 7.69% 001250000
mohammed waseem 1 7.69% 000012500
saleem 1 7.69% 000012500
syed 1 7.69% 000000125
السيد علي 1 7.69% 000000125
Total 13 100% 1100%4100%4100%4100%
CSA Number    
9 69.23% 11004100125375
3404 1 7.69% 000000125
6432 1 7.69% 000012500
941854 1 7.69% 000012500
993755 1 7.69% 000012500
Total 13 100% 1100%4100%4100%4100%
Gender    
Male 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
Height    
Tall 7 53.85% 00250250375
Medium 6 46.15% 1100250250125
Total 13 100% 1100%4100%4100%4100%
Built    
Medium 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
Spectacles    
Yes 1 7.69% 000012500
No 12 92.31% 110041003754100
Total 13 100% 1100%4100%4100%4100%
Beard    
Yes 5 38.46% 0000375250
No 8 61.54% 11004100125250
Total 13 100% 1100%4100%4100%4100%
Mustache    
Yes 7 53.85% 001254100250
No 6 46.15% 110037500250
Total 13 100% 1100%4100%4100%4100%
Ethnic Groups    
Expat Arabs 2 15.38% 0012500125
Expat. Arabs 6 46.15% 00250250250
Indian 3 23.08% 11000025000
Others 2 15.38% 0012500125
Total 13 100% 1100%4100%4100%4100%
Other Ethnic Groups    
12 92.31% 110041004100375
نيبالي 1 7.69% 000000125
Total 13 100% 1100%4100%4100%4100%
Date    
2011-11-12 1 7.69% 1100000000
2011-11-13 1 7.69% 001250000
2011-11-30 1 7.69% 000012500
2011-12-29 1 7.69% 000000125
2012-03-11 1 7.69% 001250000
2012-03-15 1 7.69% 000012500
2012-03-17 1 7.69% 000000125
2012-05-28 1 7.69% 000012500
2012-06-14 1 7.69% 001250000
2012-06-15 1 7.69% 000000125
2012-09-23 2 15.38% 0000125125
2012-09-29 1 7.69% 001250000
Total 13 100% 1100%4100%4100%4100%
Amount    
63.00 4 30.77% 00125125250
76.00 5 38.46% 00250250125
77.00 1 7.69% 000000125
81.00 2 15.38% 11000012500
89.00 1 7.69% 001250000
Total 13 100% 1100%4100%4100%4100%
Number of Vehicles    
0 1 7.69% 1100000000
1 7 53.85% 00375125375
2 3 23.08% 00125125125
4 2 15.38% 000025000
Total 13 100% 1100%4100%4100%4100%
Time In    
2011-11-12 12:30:00 1 7.69% 1100000000
2011-11-13 17:50:00 1 7.69% 001250000
2011-11-30 12:37:00 1 7.69% 000012500
2011-12-29 10:29:00 1 7.69% 000000125
2012-03-11 09:01:00 1 7.69% 001250000
2012-03-15 09:20:00 1 7.69% 000012500
2012-03-17 09:07:00 1 7.69% 000000125
2012-05-28 16:04:00 1 7.69% 000012500
2012-06-14 12:55:00 1 7.69% 001250000
2012-06-15 09:20:00 1 7.69% 000000125
2012-09-23 09:01:00 1 7.69% 000000125
2012-09-23 16:18:00 1 7.69% 000012500
2012-09-29 11:45:00 1 7.69% 001250000
Total 13 100% 1100%4100%4100%4100%
Time Out    
2011-11-12 13:01:00 1 7.69% 1100000000
2011-11-13 18:28:00 1 7.69% 001250000
2011-11-30 13:08:00 1 7.69% 000012500
2011-12-29 10:37:00 1 7.69% 000000125
2012-03-11 09:13:00 1 7.69% 001250000
2012-03-15 09:32:00 1 7.69% 000012500
2012-03-17 09:19:00 1 7.69% 000000125
2012-05-28 16:13:00 1 7.69% 000012500
2012-06-14 13:07:00 1 7.69% 001250000
2012-06-15 09:34:00 1 7.69% 000000125
2012-09-23 09:16:00 1 7.69% 000000125
2012-09-23 16:39:00 1 7.69% 000012500
2012-09-29 11:53:00 1 7.69% 001250000
Total 13 100% 1100%4100%4100%4100%
Time of Visit    
07:00-10:00 5 38.46% 00125125375
10:01-13:00 5 38.46% 1100250125125
13:01-17:00 2 15.38% 000025000
17:01-20:00 1 7.69% 001250000
Total 13 100% 1100%4100%4100%4100%
1. Was there proper sign to the Lube changing bay?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
2. Was the lube changing area clean and organized?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?    
Yes 1 7.69% 001250000
No 12 92.31% 110037541004100
Total 13 100% 1100%4100%4100%4100%
Comments    
لا يوجد اي تسرب للزيت 1 7.69% 0 0% 0 0% 0 0% 1 25%
4. Were the waiting area and table clean?    
Yes 12 92.31% 110041003754100
N.A. 1 7.69% 000012500
Total 13 100% 1100%4100%4100%4100%
5. Was the television in the waiting room working?    
Yes 12 92.31% 110041003754100
N.A. 1 7.69% 000012500
Total 13 100% 1100%4100%4100%4100%
6. Was the board displaying complimentary services neat and clean?    
Yes 12 92.31% 110041003754100
N.A. 1 7.69% 000012500
Total 13 100% 1100%4100%4100%4100%
7. Was there any delay in approaching customers?    
Yes 1 7.69% 001250000
No 12 92.31% 110037541004100
Total 13 100% 1100%4100%4100%4100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..    
Yes 11 84.62% 0037541004100
No 2 15.38% 11001250000
Total 13 100% 1100%4100%4100%4100%
Comments    
NO GREETINGS 2 15.38% 1 100% 1 25% 0 0% 0 0%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
11. Did he offer the waiting area to you?    
Yes 12 92.31% 110041004100375
No 1 7.69% 000000125
Total 13 100% 1100%4100%4100%4100%
Comments    
لم يعرض علي الانتظار 1 7.69% 0 0% 0 0% 0 0% 1 25%
12. Did the staff thank you as you were leaving?    
Yes 12 92.31% 110041003754100
No 1 7.69% 000012500
Total 13 100% 1100%4100%4100%4100%
Comments    
DID NOT SAY ANYTHING 1 7.69% 0 0% 0 0% 1 25% 0 0%
13. Was the uniform of the attendant neat and tidy?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
14. Was the attendant wearing visible nametag?    
Yes 10 76.92% 11002504100375
No 3 23.08% 0025000125
Total 13 100% 1100%4100%4100%4100%
Comments    
Could not read the name or not clear or not visible or small letters so not visible 2 15.38% 0 0% 1 25% 0 0% 1 25%
No name tag 2 15.38% 0 0% 1 25% 0 0% 1 25%
WAS NOT WEARING A NAMETAG 1 7.69% 0 0% 1 25% 0 0% 0 0%
saleem 1 7.69% 0 0% 0 0% 1 25% 0 0%
syed 1 7.69% 0 0% 0 0% 0 0% 1 25%
محمود 1 7.69% 0 0% 1 25% 0 0% 0 0%
15. Was he able to communicate with customer ?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
16. Was staff courteous / friendly?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
17. Did attendant check whether you need top up or complete oil change?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
19. Did he check using gauge the quantity required to be topped up and informed you?    
Yes 11 84.62% 11003753754100
Total 11 100% 1100%3100%3100%4100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
21. Did the attendant drain the used oil completely from your car?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
23. Did the attendant fill the correct grade as you requested?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
24. Did he request you to start engine and leave it running for one and a half minutes?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
31a. Battery Water top up    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
31b. Coolant Water top up    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
31c. Auto Transmission Fluid top up    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
31d. Brake Fluid top up    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
31e. Gear Oil top up    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
31f. Air filter cleaning    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
31g. Wiper Water top up    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
31h. Clean engine using air gun    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
27. Were any of your questions related to lube change answered?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
28. Did the staff place the mileage sticker in the car ?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
29. Were you offered a receipt voluntarily?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
30a. Were they adequately stocked with all necessary supplies such as soap?    
Yes 8 61.54% 00375250375
No 1 7.69% 000012500
Total 9 100% 0100%3100%3100%3100%
Comments    
No soap 1 7.69% 0 0% 0 0% 1 25% 0 0%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?    
Yes 8 61.54% 00375250375
No 1 7.69% 000012500
Total 9 100% 0100%3100%3100%3100%
Comments    
No tissues 1 7.69% 0 0% 0 0% 1 25% 0 0%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)    
Yes 4 30.77% 00250125125
No 2 15.38% 000025000
N.A. 3 23.08% 0012500250
Total 9 100% 0100%3100%3100%3100%
Comments    
no paper towel 1 7.69% 0 0% 0 0% 1 25% 0 0%
31a. Were sinks clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
31b. Were mirrors clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
31c. Were hand dryers clean?    
Yes 5 38.46% 0025000375
N.A. 4 30.77% 0012537500
Total 9 100% 0100%3100%3100%3100%
Comments    
No dryers 1 7.69% 0 0% 0 0% 1 25% 0 0%
لايوجد مجففات ايدي 1 7.69% 0 0% 0 0% 1 25% 0 0%
31d. Were dispensers clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
31e. Were toilets and urinals clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
32a. Were doors clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
32b. Were walls clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
32c. Were ceiling clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
32d. Were vents clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
32e. Were floors clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
32f. Were baseboards clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
32g. Were grout clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
33a. Were trash containers clean?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
33b. Were trash containers not overflowing?    
Yes 9 69.23% 00375375375
Total 9 100% 0100%3100%3100%3100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 12 92.31% 110041003754100
No 1 7.69% 000012500
Total 13 100% 1100%4100%4100%4100%
Comments    
BAD SMELL 1 7.69% 0 0% 0 0% 1 25% 0 0%
35. Were all the facilities inside the restroom in good working condition ?    
Yes 13 100% 1100410041004100
Total 13 100% 1100%4100%4100%4100%
36. Was the Mosque premises clean ?    
Yes 7 53.85% 1100375125250
N.A. 6 46.15% 00125375250
Total 13 100% 1100%4100%4100%4100%