Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907630
Sample Size: 44
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 21 | 47.73% | 0 | 0% | 9 | 81.82% | 4 | 50% | 8 | 66.67% |
| en | 23 | 52.27% | 13 | 100% | 2 | 18.18% | 4 | 50% | 4 | 33.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Company | ||||||||||
| Adnoc | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Shopper ID | ||||||||||
| 2 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 25 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 69 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 123 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 128 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 146 | 3 | 6.82% | 2 | 15.38% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 148 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 149 | 3 | 6.82% | 1 | 7.69% | 2 | 18.18% | 0 | 0% | 0 | 0% |
| 150 | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 154 | 2 | 4.55% | 1 | 7.69% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 155 | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 165 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 166 | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 171 | 4 | 9.09% | 0 | 0% | 1 | 9.09% | 2 | 25% | 1 | 8.33% |
| 189 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 261 | 2 | 4.55% | 0 | 0% | 0 | 0% | 1 | 12.5% | 1 | 8.33% |
| 1005 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 1023 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 1039 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 1041 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 1045 | 2 | 4.55% | 0 | 0% | 0 | 0% | 1 | 12.5% | 1 | 8.33% |
| 1047 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 1050 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 1057 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 1060 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 1066 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2014 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2024 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2027 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2032 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2090 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Serial No | ||||||||||
| 0030 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0033 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0034 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 0035 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0038 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0039 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0088 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0091 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 0092 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0093 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0095 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 0097 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0121 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0124 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 0127 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0141 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0143 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0144 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 0180 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0183 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 0188 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0195 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0200 | 2 | 4.55% | 0 | 0% | 1 | 9.09% | 1 | 12.5% | 0 | 0% |
| 0203 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0204 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 0205 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 0208 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0212 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0213 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 0505 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 117 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 181 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 249 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 314 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 348 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 363 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 515 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 580 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 586 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 629 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 733 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 759 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 87 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Operator Code | ||||||||||
| 11 | 25% | 11 | 84.62% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 15 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 3 | 6.82% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 25% |
| 5051 | 21 | 47.73% | 0 | 0% | 9 | 81.82% | 4 | 50% | 8 | 66.67% |
| 9001 | 4 | 9.09% | 0 | 0% | 0 | 0% | 4 | 50% | 0 | 0% |
| basma | 4 | 9.09% | 1 | 7.69% | 2 | 18.18% | 0 | 0% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Emirate | ||||||||||
| Abu Dhabi | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Site ID | ||||||||||
| 27 | 4 | 9.09% | 1 | 7.69% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 31 | 4 | 9.09% | 1 | 7.69% | 1 | 9.09% | 0 | 0% | 2 | 16.67% |
| 111 | 4 | 9.09% | 1 | 7.69% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 112 | 5 | 11.36% | 1 | 7.69% | 2 | 18.18% | 1 | 12.5% | 1 | 8.33% |
| 119 | 4 | 9.09% | 1 | 7.69% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 124 | 6 | 13.64% | 3 | 23.08% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 151 | 5 | 11.36% | 2 | 15.38% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 155 | 4 | 9.09% | 1 | 7.69% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 156 | 4 | 9.09% | 1 | 7.69% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 157 | 4 | 9.09% | 1 | 7.69% | 1 | 9.09% | 0 | 0% | 2 | 16.67% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Number of Staff | ||||||||||
| 1 | 11 | 25% | 4 | 30.77% | 0 | 0% | 2 | 25% | 5 | 41.67% |
| 2 | 19 | 43.18% | 6 | 46.15% | 5 | 45.45% | 4 | 50% | 4 | 33.33% |
| 3 | 10 | 22.73% | 0 | 0% | 5 | 45.45% | 2 | 25% | 3 | 25% |
| 4 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 8 | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| CSA Name | ||||||||||
| 10 | 22.73% | 4 | 30.77% | 3 | 27.27% | 2 | 25% | 1 | 8.33% | |
| ABDUL AZIZ | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| ABEL | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| ALI | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| ALIHAR | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| ASHRAF | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| BASTI | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| CARMELO MANARANO | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| HARON | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| HAROON | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| ISMAIL | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| MICHAEL | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| MOHD HASSAN | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| MOHD SALAM | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| RENANEETE | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| RONALDO | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| ROYCE MENDOZA | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| ROYS PHILIP | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| Reynaldo Lleano | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| SADIQ | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| SALMAN | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| SAMEER ALI | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| SHABBIR | 2 | 4.55% | 0 | 0% | 1 | 9.09% | 0 | 0% | 1 | 8.33% |
| SOBY | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| X | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| cant read | 2 | 4.55% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 16.67% |
| cant read the name | 2 | 4.55% | 0 | 0% | 0 | 0% | 2 | 25% | 0 | 0% |
| louis | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| rehman | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| shayred | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| x | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| CSA Number | ||||||||||
| 37 | 84.09% | 12 | 92.31% | 11 | 100% | 6 | 75% | 8 | 66.67% | |
| 2433 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 644745 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 7232 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 8235 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9208 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 9270 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 9549 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Gender | ||||||||||
| Male | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Height | ||||||||||
| Tall | 12 | 27.27% | 3 | 23.08% | 3 | 27.27% | 2 | 25% | 4 | 33.33% |
| Medium | 28 | 63.64% | 8 | 61.54% | 7 | 63.64% | 6 | 75% | 7 | 58.33% |
| Short | 4 | 9.09% | 2 | 15.38% | 1 | 9.09% | 0 | 0% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Built | ||||||||||
| Thin | 2 | 4.55% | 0 | 0% | 1 | 9.09% | 1 | 12.5% | 0 | 0% |
| Medium | 39 | 88.64% | 12 | 92.31% | 9 | 81.82% | 7 | 87.5% | 11 | 91.67% |
| Fat | 3 | 6.82% | 1 | 7.69% | 1 | 9.09% | 0 | 0% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Spectacles | ||||||||||
| Yes | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| No | 43 | 97.73% | 13 | 100% | 11 | 100% | 8 | 100% | 11 | 91.67% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Beard | ||||||||||
| Yes | 8 | 18.18% | 3 | 23.08% | 1 | 9.09% | 2 | 25% | 2 | 16.67% |
| No | 36 | 81.82% | 10 | 76.92% | 10 | 90.91% | 6 | 75% | 10 | 83.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Mustache | ||||||||||
| Yes | 8 | 18.18% | 3 | 23.08% | 3 | 27.27% | 1 | 12.5% | 1 | 8.33% |
| No | 36 | 81.82% | 10 | 76.92% | 8 | 72.73% | 7 | 87.5% | 11 | 91.67% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Ethnic Groups | ||||||||||
| Expat Arabs | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Expat. Arabs | 3 | 6.82% | 0 | 0% | 1 | 9.09% | 0 | 0% | 2 | 16.67% |
| Filipino | 13 | 29.55% | 0 | 0% | 4 | 36.36% | 5 | 62.5% | 4 | 33.33% |
| Indian | 20 | 45.45% | 7 | 53.85% | 4 | 36.36% | 3 | 37.5% | 6 | 50% |
| Others | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| Pakistani | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| Philipino | 5 | 11.36% | 5 | 38.46% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Other Ethnic Groups | ||||||||||
| 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% | |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Date | ||||||||||
| 2011-09-27 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-30 | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-11 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-20 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-02 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-03 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-24 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-06 | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-11 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-02 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-04 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-26 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-02 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-06 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-08 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-09 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-17 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-18 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-28 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-31 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-04-02 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-04-05 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-05-29 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-06-25 | 2 | 4.55% | 0 | 0% | 0 | 0% | 2 | 25% | 0 | 0% |
| 2012-06-28 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-01 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-08 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-12 | 2 | 4.55% | 0 | 0% | 0 | 0% | 2 | 25% | 0 | 0% |
| 2012-09-02 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-04 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-05 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-06 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-08 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-09 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-11 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-17 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-19 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-20 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-26 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-30 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Amount | ||||||||||
| 49.00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 50.00 | 2 | 4.55% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 16.67% |
| 56.00 | 4 | 9.09% | 1 | 7.69% | 0 | 0% | 2 | 25% | 1 | 8.33% |
| 63.00 | 3 | 6.82% | 1 | 7.69% | 0 | 0% | 1 | 12.5% | 1 | 8.33% |
| 65.00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 70.00 | 4 | 9.09% | 3 | 23.08% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 71.00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 74.00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 76.00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 77.00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 80.00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 81.00 | 4 | 9.09% | 1 | 7.69% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 82.00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 84.00 | 2 | 4.55% | 1 | 7.69% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 88.00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 89.00 | 6 | 13.64% | 2 | 15.38% | 2 | 18.18% | 0 | 0% | 2 | 16.67% |
| 94.00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 96.00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 98.00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 100.00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 105.00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 138.00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 139.00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 170.00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 176.00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 188.00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 5 | 11.36% | 2 | 15.38% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| 1 | 17 | 38.64% | 4 | 30.77% | 4 | 36.36% | 3 | 37.5% | 6 | 50% |
| 2 | 13 | 29.55% | 3 | 23.08% | 3 | 27.27% | 3 | 37.5% | 4 | 33.33% |
| 3 | 2 | 4.55% | 0 | 0% | 1 | 9.09% | 0 | 0% | 1 | 8.33% |
| 4 | 3 | 6.82% | 0 | 0% | 2 | 18.18% | 1 | 12.5% | 0 | 0% |
| 6 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12 | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Time In | ||||||||||
| 2011-09-27 11:30:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-30 14:07:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-30 17:55:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-11 19:28:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-20 11:50:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-02 17:55:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-03 14:30:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-24 21:25:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-06 20:00:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-06 20:15:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-11 17:45:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-02 11:15:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-04 15:45:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-26 16:52:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-02 09:55:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-06 20:55:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-08 19:36:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-09 14:06:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-17 15:23:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-18 18:25:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-28 14:50:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-31 08:34:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-04-02 18:30:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-04-05 16:35:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-05-29 16:50:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-06-25 13:35:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-06-25 14:30:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-06-28 20:51:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-01 18:15:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-08 14:02:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-12 11:10:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-12 11:55:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-09-02 16:30:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-04 15:39:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-05 17:08:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-06 16:05:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-08 11:38:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-09 16:32:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-11 16:41:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-17 14:40:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-19 18:15:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-20 07:57:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-26 12:36:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-30 10:30:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Time Out | ||||||||||
| 2011-09-27 12:08:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-30 14:55:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-30 18:25:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-11 20:09:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-20 12:00:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-02 18:21:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-03 15:00:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-24 22:03:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-06 20:30:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-06 20:52:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-11 18:00:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-02 11:40:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-04 16:15:00 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-26 17:13:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-02 10:18:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-06 21:20:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-08 20:00:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-09 14:21:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-17 15:37:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-18 19:00:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-28 15:10:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-03-31 08:47:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-04-02 18:51:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-04-05 17:05:00 | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 2012-05-29 17:10:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-06-25 13:46:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-06-25 14:56:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-06-28 21:04:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-01 18:55:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-08 14:20:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-12 11:30:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-07-12 12:10:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| 2012-09-02 16:50:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-04 16:02:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-05 17:30:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-06 16:35:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-08 11:50:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-09 16:56:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-11 17:00:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-17 15:06:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-19 18:55:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-20 08:10:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-26 12:44:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 2012-09-30 10:43:00 | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Time of Visit | ||||||||||
| 0 | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 07:00-10:00 | 3 | 6.82% | 0 | 0% | 2 | 18.18% | 0 | 0% | 1 | 8.33% |
| 10:01-13:00 | 8 | 18.18% | 3 | 23.08% | 0 | 0% | 2 | 25% | 3 | 25% |
| 13:01-17:00 | 17 | 38.64% | 2 | 15.38% | 5 | 45.45% | 4 | 50% | 6 | 50% |
| 17:01-20:00 | 11 | 25% | 5 | 38.46% | 3 | 27.27% | 1 | 12.5% | 2 | 16.67% |
| 20:01-24:00 | 4 | 9.09% | 2 | 15.38% | 1 | 9.09% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| Yes | 3 | 6.82% | 2 | 15.38% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| No | 41 | 93.18% | 11 | 84.62% | 11 | 100% | 8 | 100% | 11 | 91.67% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 40 | 90.91% | 9 | 69.23% | 11 | 100% | 8 | 100% | 12 | 100% |
| No | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| it was off | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 37 | 84.09% | 12 | 92.31% | 8 | 72.73% | 6 | 75% | 11 | 91.67% |
| N.A. | 7 | 15.91% | 1 | 7.69% | 3 | 27.27% | 2 | 25% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||
| Yes | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 42 | 95.45% | 11 | 84.62% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| تأخر مع بعض الزبائن | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 37 | 84.09% | 11 | 84.62% | 8 | 72.73% | 8 | 100% | 10 | 83.33% |
| No | 7 | 15.91% | 2 | 15.38% | 3 | 27.27% | 0 | 0% | 2 | 16.67% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| NO GREETINGS | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| NORMAL BUT DID NOT GREET. | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| NORMAL DID NOT GREET | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| NORMAL EXPRESSION BUT DID NOT WISH | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Normal without any expressions | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| no greetings | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 38 | 86.36% | 12 | 92.31% | 8 | 72.73% | 8 | 100% | 10 | 83.33% |
| No | 6 | 13.64% | 1 | 7.69% | 3 | 27.27% | 0 | 0% | 2 | 16.67% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| DID NOT OFFER | 2 | 4.55% | 0 | 0% | 2 | 18.18% | 0 | 0% | 0 | 0% |
| DID NOT SAY ANYTHING | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Did not offer waiting area | 2 | 4.55% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 16.67% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 39 | 88.64% | 12 | 92.31% | 9 | 81.82% | 8 | 100% | 10 | 83.33% |
| No | 5 | 11.36% | 1 | 7.69% | 2 | 18.18% | 0 | 0% | 2 | 16.67% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 2 | 4.55% | 0 | 0% | 2 | 18.18% | 0 | 0% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 3 | 6.82% | 0 | 0% | 0 | 0% | 1 | 12.5% | 2 | 16.67% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 35 | 79.55% | 9 | 69.23% | 8 | 72.73% | 7 | 87.5% | 11 | 91.67% |
| No | 9 | 20.45% | 4 | 30.77% | 3 | 27.27% | 1 | 12.5% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| COULD NOT READ THE NAME | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| Could not read the name or not clear or not visible or small letters so not visible | 4 | 9.09% | 0 | 0% | 0 | 0% | 2 | 25% | 2 | 16.67% |
| NO NAME TAG | 2 | 4.55% | 1 | 7.69% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| No name tag | 2 | 4.55% | 0 | 0% | 0 | 0% | 1 | 12.5% | 1 | 8.33% |
| name tag was there, but i could not read the name | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| no name badge | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| not visible | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| لا يضع بطاقه | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| لايضع بطاقه | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 40 | 90.91% | 9 | 69.23% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 40 | 100% | 9 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 39 | 88.64% | 10 | 76.92% | 11 | 100% | 6 | 75% | 12 | 100% |
| No | 5 | 11.36% | 3 | 23.08% | 0 | 0% | 2 | 25% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| Did not ask about washing engine | 2 | 4.55% | 0 | 0% | 0 | 0% | 2 | 25% | 0 | 0% |
| not asked | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 40 | 90.91% | 10 | 76.92% | 11 | 100% | 7 | 87.5% | 12 | 100% |
| N.A. | 4 | 9.09% | 3 | 23.08% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 40 | 90.91% | 10 | 76.92% | 11 | 100% | 7 | 87.5% | 12 | 100% |
| N.A. | 4 | 9.09% | 3 | 23.08% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 40 | 90.91% | 11 | 84.62% | 11 | 100% | 6 | 75% | 12 | 100% |
| N.A. | 4 | 9.09% | 2 | 15.38% | 0 | 0% | 2 | 25% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 43 | 97.73% | 13 | 100% | 11 | 100% | 7 | 87.5% | 12 | 100% |
| N.A. | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 40 | 90.91% | 11 | 84.62% | 11 | 100% | 6 | 75% | 12 | 100% |
| No | 2 | 4.55% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 2 | 4.55% | 0 | 0% | 0 | 0% | 2 | 25% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 43 | 97.73% | 13 | 100% | 11 | 100% | 7 | 87.5% | 12 | 100% |
| N.A. | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 43 | 97.73% | 13 | 100% | 11 | 100% | 7 | 87.5% | 12 | 100% |
| N.A. | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 42 | 95.45% | 12 | 92.31% | 11 | 100% | 7 | 87.5% | 12 | 100% |
| No | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 36 | 81.82% | 12 | 92.31% | 6 | 54.55% | 6 | 75% | 12 | 100% |
| N.A. | 8 | 18.18% | 1 | 7.69% | 5 | 45.45% | 2 | 25% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 40 | 90.91% | 13 | 100% | 9 | 81.82% | 6 | 75% | 12 | 100% |
| No | 2 | 4.55% | 0 | 0% | 2 | 18.18% | 0 | 0% | 0 | 0% |
| N.A. | 2 | 4.55% | 0 | 0% | 0 | 0% | 2 | 25% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| DID NOT PLACE THE STICKER | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 35 | 79.55% | 11 | 84.62% | 8 | 72.73% | 6 | 75% | 10 | 83.33% |
| No | 8 | 18.18% | 2 | 15.38% | 3 | 27.27% | 1 | 12.5% | 2 | 16.67% |
| N.A. | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| HAD TO ASK FOR THE RECIEPT | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| I HAD TO ASK FOR RECIEPT | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 3 | 6.82% | 0 | 0% | 0 | 0% | 1 | 12.5% | 2 | 16.67% |
| لم يعرض علي وصل استلام | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 30 | 68.18% | 0 | 0% | 11 | 100% | 8 | 100% | 11 | 91.67% |
| No | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| No soap | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 29 | 65.91% | 0 | 0% | 11 | 100% | 7 | 87.5% | 11 | 91.67% |
| No | 2 | 4.55% | 0 | 0% | 0 | 0% | 1 | 12.5% | 1 | 8.33% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| No tissues | 2 | 4.55% | 0 | 0% | 0 | 0% | 1 | 12.5% | 1 | 8.33% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 7 | 15.91% | 0 | 0% | 7 | 63.64% | 0 | 0% | 0 | 0% |
| N.A. | 24 | 54.55% | 0 | 0% | 4 | 36.36% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 30 | 68.18% | 0 | 0% | 11 | 100% | 8 | 100% | 11 | 91.67% |
| No | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| It was dirty | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 29 | 65.91% | 0 | 0% | 11 | 100% | 8 | 100% | 10 | 83.33% |
| No | 2 | 4.55% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 16.67% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| water spots on the mirror | 2 | 4.55% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 16.67% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 28 | 63.64% | 0 | 0% | 10 | 90.91% | 7 | 87.5% | 11 | 91.67% |
| No | 3 | 6.82% | 0 | 0% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| URINAL WAS DIRTY | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| Urinal was dirty | 2 | 4.55% | 0 | 0% | 0 | 0% | 1 | 12.5% | 1 | 8.33% |
| 32a. Were doors clean? | ||||||||||
| Yes | 30 | 68.18% | 0 | 0% | 11 | 100% | 8 | 100% | 11 | 91.67% |
| No | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| It was dirty | 1 | 2.27% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 8.33% |
| 32b. Were walls clean? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 25 | 56.82% | 0 | 0% | 9 | 81.82% | 7 | 87.5% | 9 | 75% |
| No | 6 | 13.64% | 0 | 0% | 2 | 18.18% | 1 | 12.5% | 3 | 25% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| MUD STAINS ON FLOOR | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| WATER ON THE FLOOR | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| Water on the floor | 4 | 9.09% | 0 | 0% | 0 | 0% | 1 | 12.5% | 3 | 25% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 31 | 70.45% | 0 | 0% | 11 | 100% | 8 | 100% | 12 | 100% |
| Total | 31 | 100% | 0 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 41 | 93.18% | 13 | 100% | 10 | 90.91% | 7 | 87.5% | 11 | 91.67% |
| No | 3 | 6.82% | 0 | 0% | 1 | 9.09% | 1 | 12.5% | 1 | 8.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| BAD SMELL | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| Bad smell | 2 | 4.55% | 0 | 0% | 0 | 0% | 1 | 12.5% | 1 | 8.33% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 42 | 95.45% | 13 | 100% | 10 | 90.91% | 7 | 87.5% | 12 | 100% |
| No | 2 | 4.55% | 0 | 0% | 1 | 9.09% | 1 | 12.5% | 0 | 0% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken | 1 | 2.27% | 0 | 0% | 0 | 0% | 1 | 12.5% | 0 | 0% |
| THE LIGHTS WERE NOT WORKING PROPERLY | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 6 | 13.64% | 1 | 7.69% | 1 | 9.09% | 2 | 25% | 2 | 16.67% |
| N.A. | 38 | 86.36% | 12 | 92.31% | 10 | 90.91% | 6 | 75% | 10 | 83.33% |
| Total | 44 | 100% | 13 | 100% | 11 | 100% | 8 | 100% | 12 | 100% |
| Comments | ||||||||||
| NO MUOSQE | 1 | 2.27% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| OVER ALL COMMENTS | ||||||||||
| CSA WAS NOT WEARING A NAME TAG | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| THE LIGHTS IN THE REST ROOM WERE NOT WORKING PROPERLY | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |
| URINAL WAS DIRTY AND BAD SMELL IN THE TOILET. | 1 | 2.27% | 0 | 0% | 1 | 9.09% | 0 | 0% | 0 | 0% |