Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907662

Sample Size:  41

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 16 39.02% 0 0% 5 41.67% 4 50% 7 70%
en 25 60.98% 11 100% 7 58.33% 4 50% 3 30%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Company                    
Adnoc 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Shopper ID                    
23 1 2.44% 0 0% 0 0% 0 0% 1 10%
112 1 2.44% 0 0% 0 0% 0 0% 1 10%
114 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
116 1 2.44% 0 0% 0 0% 0 0% 1 10%
134 2 4.88% 0 0% 2 16.67% 0 0% 0 0%
143 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
147 5 12.2% 3 27.27% 2 16.67% 0 0% 0 0%
148 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
154 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
155 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
162 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
165 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
197 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
221 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
1005 1 2.44% 0 0% 0 0% 0 0% 1 10%
1023 1 2.44% 0 0% 0 0% 0 0% 1 10%
1039 3 7.32% 0 0% 0 0% 2 25% 1 10%
1049 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
1050 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
1056 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
1058 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
1059 1 2.44% 0 0% 0 0% 0 0% 1 10%
1060 1 2.44% 0 0% 0 0% 0 0% 1 10%
2010 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2020 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2028 3 7.32% 0 0% 0 0% 1 12.5% 2 20%
2031 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2032 2 4.88% 0 0% 0 0% 2 25% 0 0%
2036 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Serial No                    
0020 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0023 1 2.44% 0 0% 0 0% 0 0% 1 10%
0024 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
0068 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0072 1 2.44% 1 9.09% 0 0% 1 12.5% 0 0%
0073 2 4.88% 0 0% 1 8.33% 0 0% 1 10%
0074 1 2.44% 0 0% 0 0% 0 0% 1 10%
0077 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
0079 1 2.44% 0 0% 0 0% 0 0% 1 10%
0100 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0103 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
0105 1 2.44% 1 9.09% 0 0% 0 0% 1 10%
0158 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0162 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0163 1 2.44% 0 0% 0 0% 0 0% 1 10%
0165 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0168 2 4.88% 0 0% 0 0% 1 12.5% 1 10%
0169 1 2.44% 0 0% 0 0% 0 0% 1 10%
0172 1 2.44% 0 0% 0 0% 0 0% 1 10%
0175 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0178 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
0209 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0214 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
0218 1 2.44% 0 0% 0 0% 0 0% 1 10%
0503 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0508 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0509 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
0550 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
105 1 2.44% 1 9.09% 0 0% 0 0% 1 10%
155 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
191 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
390 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
47 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
58 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
598 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
639 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
641 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
70 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
72 1 2.44% 1 9.09% 0 0% 1 12.5% 0 0%
Total 41 100% 13 100% 12 100% 9 100% 11 100%
Operator Code                    
11 26.83% 11 100% 0 0% 0 0% 0 0%
3409 3 7.32% 0 0% 0 0% 0 0% 3 30%
5051 17 41.46% 0 0% 6 50% 4 50% 7 70%
9001 4 9.76% 0 0% 0 0% 4 50% 0 0%
basma 6 14.63% 0 0% 6 50% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Emirate                    
Abu Dhabi 36 87.8% 9 81.82% 11 91.67% 7 87.5% 9 90%
Musaffah 5 12.2% 2 18.18% 1 8.33% 1 12.5% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Site ID                    
6 5 12.2% 2 18.18% 1 8.33% 1 12.5% 1 10%
101 5 12.2% 1 9.09% 1 8.33% 1 12.5% 2 20%
102 5 12.2% 1 9.09% 2 16.67% 1 12.5% 1 10%
114 5 12.2% 2 18.18% 1 8.33% 1 12.5% 1 10%
141 5 12.2% 1 9.09% 2 16.67% 1 12.5% 1 10%
142 4 9.76% 1 9.09% 1 8.33% 0 0% 2 20%
143 5 12.2% 1 9.09% 2 16.67% 1 12.5% 1 10%
147 3 7.32% 1 9.09% 1 8.33% 1 12.5% 0 0%
158 4 9.76% 1 9.09% 1 8.33% 1 12.5% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Number of Staff                    
1 16 39.02% 2 18.18% 5 41.67% 2 25% 7 70%
2 17 41.46% 4 36.36% 7 58.33% 4 50% 2 20%
3 2 4.88% 1 9.09% 0 0% 1 12.5% 0 0%
4 2 4.88% 0 0% 0 0% 1 12.5% 1 10%
7 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
8 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
9 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
CSA Name                    
11 26.83% 0 0% 5 41.67% 3 37.5% 3 30%
ALI 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
ANIRUDDHAN 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
ANSARI 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
FAIRON 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
HUSSAIN 1 2.44% 0 0% 0 0% 0 0% 1 10%
ISHAD 1 2.44% 0 0% 0 0% 0 0% 1 10%
JAMAL 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
MEZAL 1 2.44% 0 0% 0 0% 0 0% 1 10%
MOHD ALI 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
Marvin 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
NATHALIANI 1 2.44% 0 0% 0 0% 0 0% 1 10%
NELSON 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
NIKIL 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
RAJISH 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
RENOL 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
RODRIGUES 1 2.44% 0 0% 0 0% 0 0% 1 10%
RONALD 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
ROY 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
SAMEER 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
SANOOP ALI 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
SHAJI AHMED 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
WAEIS 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
X 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
ali 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
aref 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
cant read the name 2 4.88% 0 0% 1 8.33% 1 12.5% 0 0%
jamal 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
kayry 1 2.44% 0 0% 0 0% 0 0% 1 10%
sameer 1 2.44% 0 0% 0 0% 0 0% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
CSA Number                    
34 82.93% 10 90.91% 10 83.33% 7 87.5% 7 70%
6111 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
7190 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
8018 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
8079 1 2.44% 0 0% 0 0% 0 0% 1 10%
941547 1 2.44% 0 0% 0 0% 0 0% 1 10%
942720 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
9799 1 2.44% 0 0% 0 0% 0 0% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Gender                    
Male 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Height                    
Tall 11 26.83% 3 27.27% 5 41.67% 2 25% 1 10%
Medium 25 60.98% 7 63.64% 6 50% 5 62.5% 7 70%
Short 5 12.2% 1 9.09% 1 8.33% 1 12.5% 2 20%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Built                    
Thin 4 9.76% 1 9.09% 2 16.67% 1 12.5% 0 0%
Medium 34 82.93% 9 81.82% 9 75% 7 87.5% 9 90%
Fat 3 7.32% 1 9.09% 1 8.33% 0 0% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Spectacles                    
Yes 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
No 40 97.56% 11 100% 12 100% 7 87.5% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Beard                    
Yes 12 29.27% 1 9.09% 5 41.67% 2 25% 4 40%
No 29 70.73% 10 90.91% 7 58.33% 6 75% 6 60%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Mustache                    
Yes 16 39.02% 4 36.36% 6 50% 2 25% 4 40%
No 25 60.98% 7 63.64% 6 50% 6 75% 6 60%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Ethnic Groups                    
Expat. Arabs 3 7.32% 0 0% 1 8.33% 2 25% 0 0%
Filipino 11 26.83% 0 0% 5 41.67% 2 25% 4 40%
Indian 23 56.1% 9 81.82% 6 50% 4 50% 4 40%
Others 1 2.44% 0 0% 0 0% 0 0% 1 10%
Pakistani 1 2.44% 0 0% 0 0% 0 0% 1 10%
Philipino 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Other Ethnic Groups                    
40 97.56% 11 100% 12 100% 8 100% 9 90%
NEPALI 1 2.44% 0 0% 0 0% 0 0% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Date                    
2011-09-23 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-09-29 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
2011-10-02 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
2011-10-06 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-14 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-29 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-12-04 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-12-12 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
2012-02-27 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-02 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-04 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-16 2 4.88% 0 0% 2 16.67% 0 0% 0 0%
2012-03-22 2 4.88% 0 0% 2 16.67% 0 0% 0 0%
2012-03-23 2 4.88% 0 0% 2 16.67% 0 0% 0 0%
2012-03-24 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-26 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-29 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-05-31 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-07 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-10 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-18 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-03 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-06 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-17 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-31 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-08-23 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-08-30 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-08-31 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-05 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-10 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-20 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-23 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-24 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-29 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-30 1 2.44% 0 0% 0 0% 0 0% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Amount                    
49.00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
50.00 2 4.88% 0 0% 0 0% 1 12.5% 1 10%
63.00 8 19.51% 2 18.18% 2 16.67% 1 12.5% 3 30%
70.00 6 14.63% 4 36.36% 2 16.67% 0 0% 0 0%
72.00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
74.00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
76.00 4 9.76% 0 0% 2 16.67% 1 12.5% 1 10%
81.00 4 9.76% 2 18.18% 0 0% 0 0% 2 20%
84.00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
89.00 6 14.63% 2 18.18% 0 0% 2 25% 2 20%
96.00 2 4.88% 0 0% 1 8.33% 0 0% 1 10%
102.00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
107.00 2 4.88% 0 0% 2 16.67% 0 0% 0 0%
113.00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
145.00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Number of Vehicles                    
0 7 17.07% 2 18.18% 3 25% 0 0% 2 20%
1 13 31.71% 0 0% 6 50% 1 12.5% 6 60%
2 12 29.27% 3 27.27% 2 16.67% 5 62.5% 2 20%
3 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
4 2 4.88% 0 0% 1 8.33% 1 12.5% 0 0%
6 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
14 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
19 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
22 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
30 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Time In                    
2011-09-23 16:45:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-09-29 20:05:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-09-29 20:30:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-02 06:15:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-02 11:05:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-06 14:30:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-14 13:10:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-29 21:28:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-12-04 11:25:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-12-12 15:15:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-12-12 15:30:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2012-02-27 11:05:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-02 18:21:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-04 14:05:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-16 18:20:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-16 19:50:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-22 09:50:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-22 15:19:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-23 16:10:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-23 16:25:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-24 16:04:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-26 20:19:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-29 14:50:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-05-31 19:02:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-07 18:12:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-10 19:42:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-18 18:30:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-03 19:55:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-06 14:30:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-17 13:55:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-31 17:10:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-08-23 10:55:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-08-30 11:30:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-08-31 15:30:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-05 15:41:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-10 16:26:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-20 09:05:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-23 18:55:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-24 10:30:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-29 14:45:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-30 12:15:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Time Out                    
2011-09-23 17:31:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-09-29 20:57:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-09-29 21:06:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-02 06:25:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-02 11:35:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-06 15:00:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-14 13:40:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-10-29 22:13:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-12-04 12:06:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-12-12 15:48:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2011-12-12 16:12:00 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
2012-02-27 11:28:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-02 18:31:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-04 14:35:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-16 18:31:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-16 20:04:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-22 10:17:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-22 15:31:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-23 16:35:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-23 16:53:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-24 16:16:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-26 20:31:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-03-29 15:15:00 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
2012-05-31 19:37:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-07 18:32:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-10 19:52:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-06-18 18:46:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-03 20:05:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-06 14:42:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-17 14:20:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-07-31 17:35:00 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
2012-08-23 11:25:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-08-30 11:55:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-08-31 15:57:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-05 16:02:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-10 16:45:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-20 09:32:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-23 19:09:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-24 10:53:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-29 14:57:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
2012-09-30 12:21:00 1 2.44% 0 0% 0 0% 0 0% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Time of Visit                    
07:00-10:00 3 7.32% 1 9.09% 1 8.33% 0 0% 1 10%
10:01-13:00 7 17.07% 2 18.18% 1 8.33% 0 0% 4 40%
13:01-17:00 17 41.46% 5 45.45% 6 50% 2 25% 4 40%
17:01-20:00 9 21.95% 0 0% 2 16.67% 6 75% 1 10%
20:01-24:00 5 12.2% 3 27.27% 2 16.67% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
1. Was there proper sign to the Lube changing bay?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
2. Was the lube changing area clean and organized?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?                    
Yes 9 21.95% 5 45.45% 0 0% 1 12.5% 3 30%
No 32 78.05% 6 54.55% 12 100% 7 87.5% 7 70%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
Oil on the floor 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
4. Were the waiting area and table clean?                    
Yes 40 97.56% 10 90.91% 12 100% 8 100% 10 100%
N.A. 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
5. Was the television in the waiting room working?                    
Yes 38 92.68% 8 72.73% 12 100% 8 100% 10 100%
N.A. 3 7.32% 3 27.27% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
television was off 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
6. Was the board displaying complimentary services neat and clean?                    
Yes 38 92.68% 10 90.91% 11 91.67% 7 87.5% 10 100%
No 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
N.A. 2 4.88% 1 9.09% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
NO DISPLAY 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
غير مرتبه 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
7. Was there any delay in approaching customers?                    
Yes 4 9.76% 3 27.27% 1 8.33% 0 0% 0 0%
No 37 90.24% 8 72.73% 11 91.67% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
تأخر مع الزبائن 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..                    
Yes 31 75.61% 5 45.45% 12 100% 6 75% 8 80%
No 10 24.39% 6 54.55% 0 0% 2 25% 2 20%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
NO GREETINGS 2 4.88% 2 18.18% 0 0% 0 0% 0 0%
NO GREETS 3 7.32% 3 27.27% 0 0% 0 0% 0 0%
No greetings or did not wish 4 9.76% 0 0% 0 0% 2 25% 2 20%
without any expression 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
11. Did he offer the waiting area to you?                    
Yes 35 85.37% 10 90.91% 12 100% 6 75% 7 70%
No 6 14.63% 1 9.09% 0 0% 2 25% 3 30%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
Did not offer waiting area 4 9.76% 0 0% 0 0% 1 12.5% 3 30%
12. Did the staff thank you as you were leaving?                    
Yes 32 78.05% 8 72.73% 10 83.33% 6 75% 8 80%
No 9 21.95% 3 27.27% 2 16.67% 2 25% 2 20%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
DID NOT SAY ANYTHING 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
Did not say anything 2 4.88% 0 0% 0 0% 0 0% 2 20%
No farewell greeting or no thank you when leaving 2 4.88% 0 0% 0 0% 2 25% 0 0%
13. Was the uniform of the attendant neat and tidy?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
14. Was the attendant wearing visible nametag?                    
Yes 30 73.17% 11 100% 7 58.33% 5 62.5% 7 70%
No 10 24.39% 0 0% 5 41.67% 3 37.5% 2 20%
N.A. 1 2.44% 0 0% 0 0% 0 0% 1 10%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 3 7.32% 0 0% 0 0% 2 25% 1 10%
NOT WEARING NAME TAG 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
No name tag 5 12.2% 0 0% 0 0% 3 37.5% 2 20%
ali 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
جمال 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
لا استطيع قراءة الاسم 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
لا يضع بطاقه 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
لايضع بطاقه 2 4.88% 0 0% 2 16.67% 0 0% 0 0%
15. Was he able to communicate with customer ?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
16. Was staff courteous / friendly?                    
Yes 40 97.56% 11 100% 12 100% 7 87.5% 10 100%
No 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
Staff was not well behaved or no good attitude or not friendly or working in mechanical manner 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
17. Did attendant check whether you need top up or complete oil change?                    
Yes 40 97.56% 10 90.91% 12 100% 8 100% 10 100%
No 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
19. Did he check using gauge the quantity required to be topped up and informed you?                    
Yes 38 92.68% 8 72.73% 12 100% 8 100% 10 100%
Total 38 100% 8 100% 12 100% 8 100% 10 100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?                    
Yes 40 97.56% 11 100% 12 100% 7 87.5% 10 100%
No 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
Did not check anything 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
21. Did the attendant drain the used oil completely from your car?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?                    
Yes 38 92.68% 9 81.82% 12 100% 7 87.5% 10 100%
No 3 7.32% 2 18.18% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
Did not ask about washing engine 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
23. Did the attendant fill the correct grade as you requested?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
24. Did he request you to start engine and leave it running for one and a half minutes?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
31a. Battery Water top up                    
Yes 36 87.8% 7 63.64% 12 100% 7 87.5% 10 100%
N.A. 5 12.2% 4 36.36% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
31b. Coolant Water top up                    
Yes 37 90.24% 7 63.64% 12 100% 8 100% 10 100%
N.A. 4 9.76% 4 36.36% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
31c. Auto Transmission Fluid top up                    
Yes 38 92.68% 11 100% 12 100% 5 62.5% 10 100%
N.A. 3 7.32% 0 0% 0 0% 3 37.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
31d. Brake Fluid top up                    
Yes 40 97.56% 11 100% 12 100% 7 87.5% 10 100%
N.A. 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
31e. Gear Oil top up                    
Yes 38 92.68% 11 100% 12 100% 5 62.5% 10 100%
N.A. 3 7.32% 0 0% 0 0% 3 37.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
31f. Air filter cleaning                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
31g. Wiper Water top up                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
31h. Clean engine using air gun                    
Yes 41 100% 11 100% 12 100% 8 100% 10 100%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
27. Were any of your questions related to lube change answered?                    
Yes 39 95.12% 10 90.91% 12 100% 7 87.5% 10 100%
N.A. 2 4.88% 1 9.09% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
28. Did the staff place the mileage sticker in the car ?                    
Yes 37 90.24% 11 100% 12 100% 4 50% 10 100%
No 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
N.A. 3 7.32% 0 0% 0 0% 3 37.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
Did not put the sticker 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
29. Were you offered a receipt voluntarily?                    
Yes 34 82.93% 8 72.73% 11 91.67% 6 75% 9 90%
No 6 14.63% 3 27.27% 1 8.33% 1 12.5% 1 10%
N.A. 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
I had to ask for the reciept 2 4.88% 0 0% 0 0% 1 12.5% 1 10%
لم يعرض علي وصل استلام 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
30a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 26 63.41% 0 0% 10 83.33% 6 75% 10 100%
No 4 9.76% 0 0% 2 16.67% 2 25% 0 0%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
Comments                    
No soap 2 4.88% 0 0% 0 0% 2 25% 0 0%
لايوجد صابون 2 4.88% 0 0% 2 16.67% 0 0% 0 0%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 26 63.41% 0 0% 12 100% 5 62.5% 9 90%
No 4 9.76% 0 0% 0 0% 3 37.5% 1 10%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
Comments                    
No tissues 4 9.76% 0 0% 0 0% 3 37.5% 1 10%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 14 34.15% 0 0% 12 100% 1 12.5% 1 10%
No 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
N.A. 15 36.59% 0 0% 0 0% 6 75% 9 90%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
Comments                    
no paper towel 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
31a. Were sinks clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
31b. Were mirrors clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
31c. Were hand dryers clean?                    
Yes 24 58.54% 0 0% 9 75% 6 75% 9 90%
N.A. 6 14.63% 0 0% 3 25% 2 25% 1 10%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
Comments                    
No dryers 2 4.88% 0 0% 0 0% 2 25% 0 0%
لايوجد مجففات ايدي 2 4.88% 0 0% 2 16.67% 0 0% 0 0%
31d. Were dispensers clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
31e. Were toilets and urinals clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
32a. Were doors clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
32b. Were walls clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
32c. Were ceiling clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
32d. Were vents clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
32e. Were floors clean?                    
Yes 25 60.98% 0 0% 10 83.33% 6 75% 9 90%
No 5 12.2% 0 0% 2 16.67% 2 25% 1 10%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
Comments                    
THE FLOOR WAS WET. 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
Tissues on the floor 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
Water on the floor 2 4.88% 0 0% 0 0% 1 12.5% 1 10%
ارض المكان فيها اوساخ بالاوراق وبعض الزيت على الارض 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
32f. Were baseboards clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
32g. Were grout clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
33a. Were trash containers clean?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
33b. Were trash containers not overflowing?                    
Yes 30 73.17% 0 0% 12 100% 8 100% 10 100%
Total 30 100% 0 100% 12 100% 8 100% 10 100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 37 90.24% 9 81.82% 11 91.67% 7 87.5% 10 100%
No 4 9.76% 2 18.18% 1 8.33% 1 12.5% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
BAD SMELL 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
BAD SMELL IN THE WASHROOM. 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
Bad smell 1 2.44% 0 0% 0 0% 1 12.5% 0 0%
SMELLING BAD 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
35. Were all the facilities inside the restroom in good working condition ?                    
Yes 39 95.12% 10 90.91% 12 100% 8 100% 9 90%
No 1 2.44% 0 0% 0 0% 0 0% 1 10%
N.A. 1 2.44% 1 9.09% 0 0% 0 0% 0 0%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 2.44% 0 0% 0 0% 0 0% 1 10%
36. Was the Mosque premises clean ?                    
Yes 11 26.83% 4 36.36% 1 8.33% 3 37.5% 3 30%
N.A. 30 73.17% 7 63.64% 11 91.67% 5 62.5% 7 70%
Total 41 100% 11 100% 12 100% 8 100% 10 100%
OVER ALL COMMENTS                    
BAD SMELL IN THE RESTROOM. 1 2.44% 0 0% 1 8.33% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 1 2.44% 0 0% 0 0% 1 12.5% 0 0%