Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907762
Sample Size: 8
| Questions | Total Samples | 822-Al Jessir | 791- Al Qalaa | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 2 | 25% | 1 | 20 | 1 | 33.33 |
| en | 6 | 75% | 4 | 80 | 2 | 66.67 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Company | ||||||
| Adnoc | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Shopper ID | ||||||
| 128 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 129 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 161 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 192 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 1012 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 2010 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2014 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2090 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Serial No | ||||||
| 0358 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 0367 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 0406 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 0500 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 0501 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 0524 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 0542 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 284 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Operator Code | ||||||
| 3409 | 2 | 25% | 1 | 20 | 1 | 33.33 |
| 5051 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 9001 | 2 | 25% | 1 | 20 | 1 | 33.33 |
| basma | 2 | 25% | 2 | 40 | 0 | 0 |
| بسمه | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Emirate | ||||||
| Ras Al Khaimah | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Site ID | ||||||
| 47 | 5 | 62.5% | 5 | 100 | 0 | 0 |
| 502 | 3 | 37.5% | 0 | 0 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Number of Staff | ||||||
| 1 | 2 | 25% | 0 | 0 | 2 | 66.67 |
| 2 | 2 | 25% | 2 | 40 | 0 | 0 |
| 3 | 3 | 37.5% | 2 | 40 | 1 | 33.33 |
| 5 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| CSA Name | ||||||
| 3 | 37.5% | 2 | 40 | 1 | 33.33 | |
| cant read | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| cant read th name | 1 | 12.5% | 1 | 20 | 0 | 0 |
| cant read the name | 2 | 25% | 1 | 20 | 1 | 33.33 |
| recardo | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| CSA Number | ||||||
| 8 | 100% | 5 | 100 | 3 | 100 | |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Gender | ||||||
| Male | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Height | ||||||
| Tall | 2 | 25% | 0 | 0 | 2 | 66.67 |
| Medium | 2 | 25% | 1 | 20 | 1 | 33.33 |
| Short | 4 | 50% | 4 | 80 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Built | ||||||
| Thin | 2 | 25% | 1 | 20 | 1 | 33.33 |
| Medium | 6 | 75% | 4 | 80 | 2 | 66.67 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Spectacles | ||||||
| No | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Beard | ||||||
| Yes | 3 | 37.5% | 2 | 40 | 1 | 33.33 |
| No | 5 | 62.5% | 3 | 60 | 2 | 66.67 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Mustache | ||||||
| Yes | 3 | 37.5% | 2 | 40 | 1 | 33.33 |
| No | 5 | 62.5% | 3 | 60 | 2 | 66.67 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Ethnic Groups | ||||||
| Filipino | 3 | 37.5% | 3 | 60 | 0 | 0 |
| Indian | 4 | 50% | 1 | 20 | 3 | 100 |
| Philipino | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||
| 8 | 100% | 5 | 100 | 3 | 100 | |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Date | ||||||
| 2011-10-07 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-02-27 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-03-14 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-06-04 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-07-31 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 2012-08-22 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-09-14 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 2012-09-21 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Amount | ||||||
| 49.00 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 56.00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 70.00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 84.00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 89.00 | 2 | 25% | 0 | 0 | 2 | 66.67 |
| 110.00 | 2 | 25% | 2 | 40 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Number of Vehicles | ||||||
| 0 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 1 | 2 | 25% | 1 | 20 | 1 | 33.33 |
| 2 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 3 | 3 | 37.5% | 2 | 40 | 1 | 33.33 |
| 6 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Time In | ||||||
| 2011-10-07 16:30:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-02-27 21:29:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-03-14 20:35:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-06-04 19:05:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-07-31 23:40:00 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 2012-08-22 18:24:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-09-14 17:29:00 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 2012-09-21 16:50:00 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Time Out | ||||||
| 2011-10-07 16:43:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-02-27 21:37:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-03-14 20:48:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-06-04 19:30:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-07-31 23:53:00 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 2012-08-22 19:03:00 | 1 | 12.5% | 1 | 20 | 0 | 0 |
| 2012-09-14 17:40:00 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| 2012-09-21 17:23:00 | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Time of Visit | ||||||
| 13:01-17:00 | 2 | 25% | 1 | 20 | 1 | 33.33 |
| 17:01-20:00 | 3 | 37.5% | 2 | 40 | 1 | 33.33 |
| 20:01-24:00 | 3 | 37.5% | 2 | 40 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||
| No | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| لايوجد اي تسربات | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 4. Were the waiting area and table clean? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 5. Was the television in the waiting room working? | ||||||
| Yes | 4 | 50% | 3 | 60 | 1 | 33.33 |
| No | 4 | 50% | 2 | 40 | 2 | 66.67 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| Tv was not working | 2 | 25% | 0 | 0% | 2 | 66.67% |
| لا يعمل | 1 | 12.5% | 1 | 20% | 0 | 0% |
| لم يعرض علي الانتظار ÙÙŠ الغرÙÙ‡ | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||
| Yes | 6 | 75% | 4 | 80 | 2 | 66.67 |
| N.A. | 2 | 25% | 1 | 20 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 7. Was there any delay in approaching customers? | ||||||
| No | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||
| Yes | 5 | 62.5% | 3 | 60 | 2 | 66.67 |
| No | 3 | 37.5% | 2 | 40 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| No greetings or did not wish | 1 | 12.5% | 0 | 0% | 1 | 33.33% |
| لم يتم الترØيب بي ولم يبتسم | 1 | 12.5% | 1 | 20% | 0 | 0% |
| لم يرØب بي ويتص٠بالغرور | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 11. Did he offer the waiting area to you? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| No | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| لم يعرض علي الانتظار | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 12. Did the staff thank you as you were leaving? | ||||||
| Yes | 7 | 87.5% | 5 | 100 | 2 | 66.67 |
| No | 1 | 12.5% | 0 | 0 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| Did not say anything | 1 | 12.5% | 0 | 0% | 1 | 33.33% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| No | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| غير انيق | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 14. Was the attendant wearing visible nametag? | ||||||
| Yes | 5 | 62.5% | 3 | 60 | 2 | 66.67 |
| No | 3 | 37.5% | 2 | 40 | 1 | 33.33 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| Could not read the name or not clear or not visible or small letters so not visible | 3 | 37.5% | 1 | 20% | 2 | 66.67% |
| No name tag | 2 | 25% | 1 | 20% | 1 | 33.33% |
| recardo | 1 | 12.5% | 1 | 20% | 0 | 0% |
| لا استطيع قراءة الاسم | 1 | 12.5% | 1 | 20% | 0 | 0% |
| لايرتدي بطاقه | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 16. Was staff courteous / friendly? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| No | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| لم يسالني ان كنت اريد غسيل المØرك | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| No | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| لم يسألني ان كنت اريد غسيل المØرك | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 31a. Battery Water top up | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| No | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 31b. Coolant Water top up | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| N.A. | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 31d. Brake Fluid top up | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| No | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 31e. Gear Oil top up | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| No | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 31f. Air filter cleaning | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 31g. Wiper Water top up | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 31h. Clean engine using air gun | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||
| Yes | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 29. Were you offered a receipt voluntarily? | ||||||
| Yes | 6 | 75% | 5 | 100 | 1 | 33.33 |
| No | 2 | 25% | 0 | 0 | 2 | 66.67 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| Comments | ||||||
| I had to ask for the reciept | 2 | 25% | 0 | 0% | 2 | 66.67% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||
| Yes | 6 | 75% | 3 | 60 | 3 | 100 |
| No | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Comments | ||||||
| لا يوجد صابون | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||
| Yes | 2 | 25% | 2 | 40 | 0 | 0 |
| N.A. | 5 | 62.5% | 2 | 40 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 31a. Were sinks clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 31b. Were mirrors clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 31c. Were hand dryers clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 31d. Were dispensers clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 31e. Were toilets and urinals clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 32a. Were doors clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 32b. Were walls clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 32c. Were ceiling clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 32d. Were vents clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 32e. Were floors clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 32f. Were baseboards clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 32g. Were grout clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 33a. Were trash containers clean? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 33b. Were trash containers not overflowing? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| N.A. | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||
| Yes | 7 | 87.5% | 4 | 80 | 3 | 100 |
| N.A. | 1 | 12.5% | 1 | 20 | 0 | 0 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| 36. Was the Mosque premises clean ? | ||||||
| N.A. | 8 | 100% | 5 | 100 | 3 | 100 |
| Total | 8 | 100% | 5 | 100% | 3 | 100% |
| OVER ALL COMMENTS | ||||||
| كان Øمام الرجال مغلق وذالك لانشغاله Ù„Ùتره طويله جدا | 1 | 12.5% | 1 | 20% | 0 | 0% |