Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907827
Sample Size: 12
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| en | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Company | ||||||||||
| Adnoc | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Shopper ID | ||||||||||
| 1 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 126 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 130 | 2 | 16.67% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| 147 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 148 | 2 | 16.67% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1054 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2014 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2016 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2017 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2018 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Serial No | ||||||||||
| 0480 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0490 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0493 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0495 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0505 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0508 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0526 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 0533 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 0538 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 545 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 552 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 555 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Operator Code | ||||||||||
| 2 | 16.67% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 3409 | 2 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 66.67% |
| 5051 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9001 | 3 | 25% | 0 | 0% | 0 | 0% | 3 | 100% | 0 | 0% |
| 9003 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| basma | 3 | 25% | 0 | 0% | 3 | 100% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Emirate | ||||||||||
| Western Region | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Site ID | ||||||||||
| 159 | 4 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| 161 | 4 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| 163 | 4 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Number of Staff | ||||||||||
| 1 | 8 | 66.67% | 1 | 33.33% | 3 | 100% | 2 | 66.67% | 2 | 66.67% |
| 2 | 4 | 33.33% | 2 | 66.67% | 0 | 0% | 1 | 33.33% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| CSA Name | ||||||||||
| 4 | 33.33% | 0 | 0% | 1 | 33.33% | 2 | 66.67% | 1 | 33.33% | |
| ABDUL | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| AKBAR ALI | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| PREM | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| ansaar | 2 | 16.67% | 0 | 0% | 1 | 33.33% | 0 | 0% | 1 | 33.33% |
| mohammed | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| mohd | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| shareef | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| CSA Number | ||||||||||
| 8 | 66.67% | 1 | 33.33% | 3 | 100% | 2 | 66.67% | 2 | 66.67% | |
| 07603 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 33.33% |
| 7603 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 33.33% |
| 9597 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 992249 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | 4 | 100% |
| Gender | ||||||||||
| Male | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Height | ||||||||||
| Tall | 5 | 41.67% | 1 | 33.33% | 2 | 66.67% | 1 | 33.33% | 1 | 33.33% |
| Medium | 7 | 58.33% | 2 | 66.67% | 1 | 33.33% | 2 | 66.67% | 2 | 66.67% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Built | ||||||||||
| Thin | 3 | 25% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| Medium | 9 | 75% | 3 | 100% | 2 | 66.67% | 2 | 66.67% | 2 | 66.67% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Spectacles | ||||||||||
| Yes | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| No | 11 | 91.67% | 3 | 100% | 3 | 100% | 3 | 100% | 2 | 66.67% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Beard | ||||||||||
| Yes | 4 | 33.33% | 1 | 33.33% | 2 | 66.67% | 1 | 33.33% | 0 | 0% |
| No | 8 | 66.67% | 2 | 66.67% | 1 | 33.33% | 2 | 66.67% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Mustache | ||||||||||
| Yes | 7 | 58.33% | 3 | 100% | 2 | 66.67% | 2 | 66.67% | 0 | 0% |
| No | 5 | 41.67% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Ethnic Groups | ||||||||||
| Expat Arabs | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Expat. Arabs | 2 | 16.67% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| Indian | 7 | 58.33% | 1 | 33.33% | 2 | 66.67% | 2 | 66.67% | 2 | 66.67% |
| Others | 2 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||||||
| 11 | 91.67% | 2 | 66.67% | 3 | 100% | 3 | 100% | 3 | 100% | |
| NEPALI | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Date | ||||||||||
| 2011-11-30 | 3 | 25% | 3 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-15 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-17 | 2 | 16.67% | 0 | 0% | 2 | 66.67% | 0 | 0% | 0 | 0% |
| 2012-05-28 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-01 | 2 | 16.67% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| 2012-09-23 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-25 | 2 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 66.67% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Amount | ||||||||||
| 60.50 | 2 | 16.67% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| 63.00 | 4 | 33.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 3 | 100% |
| 66.00 | 2 | 16.67% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| 70.00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 76.00 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 81.00 | 2 | 16.67% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 3 | 25% | 3 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1 | 4 | 33.33% | 0 | 0% | 0 | 0% | 2 | 66.67% | 2 | 66.67% |
| 2 | 2 | 16.67% | 0 | 0% | 2 | 66.67% | 0 | 0% | 0 | 0% |
| 3 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 4 | 2 | 16.67% | 0 | 0% | 1 | 33.33% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Time In | ||||||||||
| 2011-11-30 14:10:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-30 14:45:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-30 18:45:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-15 12:55:00 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-17 11:39:00 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-17 12:48:00 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-05-28 10:12:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-01 09:20:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-01 10:20:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-09-23 12:11:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-25 09:10:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-25 10:38:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Time Out | ||||||||||
| 2011-11-30 14:45:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-30 15:28:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-11-30 19:20:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-15 13:06:00 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-17 11:48:00 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-17 12:57:00 | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-05-28 10:21:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-01 09:32:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-01 10:39:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-09-23 12:23:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-25 09:18:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-09-25 10:46:00 | 1 | 8.33% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 2 | 16.67% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 33.33% |
| 10:01-13:00 | 6 | 50% | 0 | 0% | 2 | 66.67% | 2 | 66.67% | 2 | 66.67% |
| 13:01-17:00 | 3 | 25% | 2 | 66.67% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 17:01-20:00 | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| No | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 11 | 91.67% | 2 | 66.67% | 3 | 100% | 3 | 100% | 3 | 100% |
| N.A. | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 11 | 91.67% | 2 | 66.67% | 3 | 100% | 3 | 100% | 3 | 100% |
| N.A. | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| NO WAITHING AREA | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 11 | 91.67% | 2 | 66.67% | 3 | 100% | 3 | 100% | 3 | 100% |
| N.A. | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||
| No | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 10 | 83.33% | 1 | 33.33% | 3 | 100% | 3 | 100% | 3 | 100% |
| No | 2 | 16.67% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| NO GREETINGS | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 11 | 91.67% | 2 | 66.67% | 3 | 100% | 3 | 100% | 3 | 100% |
| No | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| NO THANKS | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 8 | 66.67% | 3 | 100% | 2 | 66.67% | 1 | 33.33% | 2 | 66.67% |
| No | 2 | 16.67% | 0 | 0% | 1 | 33.33% | 0 | 0% | 1 | 33.33% |
| N.A. | 2 | 16.67% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| No name tag | 2 | 16.67% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| انصار | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| شري٠| 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| لايرتدي بطاقه | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 11 | 91.67% | 2 | 66.67% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 11 | 100% | 2 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 11 | 91.67% | 2 | 66.67% | 3 | 100% | 3 | 100% | 3 | 100% |
| No | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| I HAD TO ASK FOR IT | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 8 | 66.67% | 0 | 0% | 2 | 66.67% | 3 | 100% | 3 | 100% |
| No | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| لا يوجد صابون | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 6 | 50% | 0 | 0% | 2 | 66.67% | 1 | 33.33% | 3 | 100% |
| No | 3 | 25% | 0 | 0% | 1 | 33.33% | 2 | 66.67% | 0 | 0% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| No tissues | 2 | 16.67% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| لا يوجد ورق تواليت | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 3 | 25% | 0 | 0% | 3 | 100% | 0 | 0% | 0 | 0% |
| N.A. | 6 | 50% | 0 | 0% | 0 | 0% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| no paper towel | 2 | 16.67% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 8 | 66.67% | 0 | 0% | 2 | 66.67% | 3 | 100% | 3 | 100% |
| N.A. | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| لا يوجد مجÙÙات ايدي | 1 | 8.33% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 32a. Were doors clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 9 | 75% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 11 | 91.67% | 2 | 66.67% | 3 | 100% | 3 | 100% | 3 | 100% |
| No | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| BAD SMELL | 1 | 8.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 1 | 8.33% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| N.A. | 11 | 91.67% | 3 | 100% | 3 | 100% | 2 | 66.67% | 3 | 100% |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |