Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907838
Sample Size: 23
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 13 | 56.52% | 0 | 0% | 6 | 75% | 4 | 80% | 3 | 60% |
| en | 10 | 43.48% | 5 | 100% | 2 | 25% | 1 | 20% | 2 | 40% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Company | ||||||||||
| Adnoc | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Shopper ID | ||||||||||
| 2 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 126 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 128 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 146 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 148 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 149 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 154 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 155 | 3 | 13.04% | 2 | 40% | 0 | 0% | 0 | 0% | 1 | 20% |
| 167 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1005 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 1042 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 1045 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 1047 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 1050 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 1054 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 1055 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 1057 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 1060 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2028 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2036 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2105 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Serial No | ||||||||||
| 0083 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 0086 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 0088 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 0116 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 0119 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 0122 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 0136 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 0139 | 2 | 8.7% | 0 | 0% | 0 | 0% | 1 | 20% | 1 | 20% |
| 0153 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 0156 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 0185 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 0189 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 0193 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 0504 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 0506 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 0507 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 0557 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 115 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 160 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 622 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 632 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 96 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Operator Code | ||||||||||
| 4 | 17.39% | 4 | 80% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 15 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 2 | 8.7% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 40% |
| 5051 | 13 | 56.52% | 0 | 0% | 6 | 75% | 4 | 80% | 3 | 60% |
| 9001 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| basma | 2 | 8.7% | 0 | 0% | 2 | 25% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Emirate | ||||||||||
| Abu Dhabi | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Site ID | ||||||||||
| 110 | 5 | 21.74% | 1 | 20% | 2 | 25% | 1 | 20% | 1 | 20% |
| 118 | 5 | 21.74% | 1 | 20% | 2 | 25% | 1 | 20% | 1 | 20% |
| 123 | 5 | 21.74% | 1 | 20% | 2 | 25% | 1 | 20% | 1 | 20% |
| 128 | 4 | 17.39% | 1 | 20% | 1 | 12.5% | 1 | 20% | 1 | 20% |
| 153 | 4 | 17.39% | 1 | 20% | 1 | 12.5% | 1 | 20% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Number of Staff | ||||||||||
| 1 | 6 | 26.09% | 3 | 60% | 0 | 0% | 2 | 40% | 1 | 20% |
| 2 | 9 | 39.13% | 0 | 0% | 5 | 62.5% | 2 | 40% | 2 | 40% |
| 3 | 4 | 17.39% | 1 | 20% | 1 | 12.5% | 1 | 20% | 1 | 20% |
| 4 | 3 | 13.04% | 0 | 0% | 2 | 25% | 0 | 0% | 1 | 20% |
| 9 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| CSA Name | ||||||||||
| 2 | 8.7% | 0 | 0% | 0 | 0% | 1 | 20% | 1 | 20% | |
| AHMED | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| ANTRY | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| HENDRY | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| HIJMATULLA | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| MIKEL | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| MOHD | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| MOHD SHAIFULAZAM | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| MOHD ULLANAZAM | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| RAHIM | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| ROY | 3 | 13.04% | 1 | 20% | 1 | 12.5% | 0 | 0% | 1 | 20% |
| ROY VICENCIO | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| X | 3 | 13.04% | 0 | 0% | 2 | 25% | 1 | 20% | 0 | 0% |
| cant read | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| cant read the name | 2 | 8.7% | 0 | 0% | 2 | 25% | 0 | 0% | 0 | 0% |
| francis | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| mr x | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| CSA Number | ||||||||||
| 22 | 95.65% | 5 | 100% | 7 | 87.5% | 5 | 100% | 5 | 100% | |
| 7050 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Gender | ||||||||||
| Male | 22 | 95.65% | 4 | 80% | 8 | 100% | 5 | 100% | 5 | 100% |
| Female | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Height | ||||||||||
| Tall | 4 | 17.39% | 1 | 20% | 2 | 25% | 0 | 0% | 1 | 20% |
| Medium | 14 | 60.87% | 4 | 80% | 4 | 50% | 3 | 60% | 3 | 60% |
| Short | 5 | 21.74% | 0 | 0% | 2 | 25% | 2 | 40% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Built | ||||||||||
| Thin | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| Medium | 21 | 91.3% | 5 | 100% | 7 | 87.5% | 4 | 80% | 5 | 100% |
| Fat | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Spectacles | ||||||||||
| Yes | 3 | 13.04% | 0 | 0% | 1 | 12.5% | 1 | 20% | 1 | 20% |
| No | 20 | 86.96% | 5 | 100% | 7 | 87.5% | 4 | 80% | 4 | 80% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Beard | ||||||||||
| Yes | 3 | 13.04% | 0 | 0% | 2 | 25% | 0 | 0% | 1 | 20% |
| No | 20 | 86.96% | 5 | 100% | 6 | 75% | 5 | 100% | 4 | 80% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Mustache | ||||||||||
| Yes | 4 | 17.39% | 0 | 0% | 3 | 37.5% | 0 | 0% | 1 | 20% |
| No | 19 | 82.61% | 5 | 100% | 5 | 62.5% | 5 | 100% | 4 | 80% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Ethnic Groups | ||||||||||
| Expat Arabs | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Expat. Arabs | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Filipino | 8 | 34.78% | 0 | 0% | 5 | 62.5% | 2 | 40% | 1 | 20% |
| Indian | 6 | 26.09% | 1 | 20% | 2 | 25% | 1 | 20% | 2 | 40% |
| Others | 5 | 21.74% | 1 | 20% | 1 | 12.5% | 1 | 20% | 2 | 40% |
| Philipino | 2 | 8.7% | 2 | 40% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Other Ethnic Groups | ||||||||||
| 19 | 82.61% | 3 | 60% | 8 | 100% | 4 | 80% | 4 | 80% | |
| ARABIC | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| BENGALI | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| INDONASIAN | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Indonasian | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Date | ||||||||||
| 2011-10-02 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-04 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-08 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-08 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-11 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-02 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-03 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-08 | 2 | 8.7% | 0 | 0% | 2 | 25% | 0 | 0% | 0 | 0% |
| 2012-03-15 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-23 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-04-09 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-04-18 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-06-06 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-06-19 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-06-20 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-07-08 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-07-18 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-09-03 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-04 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-20 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-28 | 2 | 8.7% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 40% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Amount | ||||||||||
| 42.00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 49.00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 63.00 | 4 | 17.39% | 2 | 40% | 2 | 25% | 0 | 0% | 0 | 0% |
| 70.00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 75.00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 76.00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 80.00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 81.00 | 2 | 8.7% | 0 | 0% | 1 | 12.5% | 1 | 20% | 0 | 0% |
| 84.00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 89.00 | 6 | 26.09% | 0 | 0% | 2 | 25% | 1 | 20% | 3 | 60% |
| 92.00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 105.00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 113.00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 252.00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 3 | 13.04% | 0 | 0% | 1 | 12.5% | 1 | 20% | 1 | 20% |
| 1 | 6 | 26.09% | 3 | 60% | 2 | 25% | 1 | 20% | 0 | 0% |
| 2 | 5 | 21.74% | 0 | 0% | 1 | 12.5% | 2 | 40% | 2 | 40% |
| 3 | 4 | 17.39% | 0 | 0% | 3 | 37.5% | 1 | 20% | 0 | 0% |
| 4 | 4 | 17.39% | 1 | 20% | 1 | 12.5% | 0 | 0% | 2 | 40% |
| 22 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Time In | ||||||||||
| 2011-10-02 05:10:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-04 09:30:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-08 18:40:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-08 18:40:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-11 15:40:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-02 14:25:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-03 20:28:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-08 16:02:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-08 16:10:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-15 16:06:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-23 22:40:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-04-09 15:44:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-04-18 10:40:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-06-06 18:30:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-06-19 12:30:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-06-20 21:40:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-07-08 17:51:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-07-18 17:25:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-09-03 19:10:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-04 19:30:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-20 20:10:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-28 10:00:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-28 18:05:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Time Out | ||||||||||
| 2011-10-02 05:40:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-04 09:58:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-08 19:10:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-08 19:14:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-11 15:54:00 | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-02 14:52:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-03 20:56:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-08 16:27:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-08 16:30:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-15 16:25:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-03-23 22:52:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-04-09 15:55:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-04-18 11:14:00 | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 2012-06-06 18:55:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-06-19 12:42:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-06-20 22:27:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-07-08 18:24:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-07-18 17:50:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 2012-09-03 19:40:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-04 20:03:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-20 20:24:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-28 10:08:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 2012-09-28 18:42:00 | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 2 | 8.7% | 2 | 40% | 0 | 0% | 0 | 0% | 0 | 0% |
| 10:01-13:00 | 3 | 13.04% | 0 | 0% | 1 | 12.5% | 1 | 20% | 1 | 20% |
| 13:01-17:00 | 6 | 26.09% | 1 | 20% | 5 | 62.5% | 0 | 0% | 0 | 0% |
| 17:01-20:00 | 8 | 34.78% | 2 | 40% | 0 | 0% | 3 | 60% | 3 | 60% |
| 20:01-24:00 | 4 | 17.39% | 0 | 0% | 2 | 25% | 1 | 20% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| Yes | 2 | 8.7% | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 20% |
| No | 20 | 86.96% | 3 | 60% | 8 | 100% | 5 | 100% | 4 | 80% |
| N.A. | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 20 | 86.96% | 3 | 60% | 7 | 87.5% | 5 | 100% | 5 | 100% |
| N.A. | 3 | 13.04% | 2 | 40% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 21 | 91.3% | 5 | 100% | 7 | 87.5% | 4 | 80% | 5 | 100% |
| N.A. | 2 | 8.7% | 0 | 0% | 1 | 12.5% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||
| Yes | 2 | 8.7% | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 20% |
| No | 21 | 91.3% | 4 | 80% | 8 | 100% | 5 | 100% | 4 | 80% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Had to wait | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 17 | 73.91% | 3 | 60% | 6 | 75% | 5 | 100% | 3 | 60% |
| No | 6 | 26.09% | 2 | 40% | 2 | 25% | 0 | 0% | 2 | 40% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| NORMAL,NO GREETING | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 2 | 8.7% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 40% |
| no greeting | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| normal | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| كان اسلوبه عادي جدا | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 18 | 78.26% | 5 | 100% | 8 | 100% | 3 | 60% | 2 | 40% |
| No | 5 | 21.74% | 0 | 0% | 0 | 0% | 2 | 40% | 3 | 60% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Did not offer waiting area | 5 | 21.74% | 0 | 0% | 0 | 0% | 2 | 40% | 3 | 60% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 18 | 78.26% | 4 | 80% | 7 | 87.5% | 3 | 60% | 4 | 80% |
| No | 5 | 21.74% | 1 | 20% | 1 | 12.5% | 2 | 40% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Did not say anything | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 2 | 8.7% | 0 | 0% | 0 | 0% | 1 | 20% | 1 | 20% |
| لم يشكرني | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 21 | 91.3% | 5 | 100% | 8 | 100% | 4 | 80% | 4 | 80% |
| No | 2 | 8.7% | 0 | 0% | 0 | 0% | 1 | 20% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| COULD NOT READ NAME | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| COULD NOT READ THE NAME | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| Could not read the name or not clear or not visible or small letters so not visible | 2 | 8.7% | 0 | 0% | 0 | 0% | 1 | 20% | 1 | 20% |
| No name tag | 2 | 8.7% | 0 | 0% | 0 | 0% | 1 | 20% | 1 | 20% |
| could not read name | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| لا استطيع قراءة الاسم | 2 | 8.7% | 0 | 0% | 2 | 25% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 22 | 95.65% | 5 | 100% | 8 | 100% | 4 | 80% | 5 | 100% |
| No | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Did not check anything | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 22 | 95.65% | 4 | 80% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 22 | 100% | 4 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 21 | 91.3% | 4 | 80% | 8 | 100% | 4 | 80% | 5 | 100% |
| N.A. | 2 | 8.7% | 1 | 20% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 22 | 95.65% | 4 | 80% | 8 | 100% | 5 | 100% | 5 | 100% |
| N.A. | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 22 | 95.65% | 5 | 100% | 8 | 100% | 4 | 80% | 5 | 100% |
| N.A. | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 22 | 95.65% | 5 | 100% | 8 | 100% | 4 | 80% | 5 | 100% |
| N.A. | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 22 | 95.65% | 5 | 100% | 8 | 100% | 4 | 80% | 5 | 100% |
| N.A. | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 19 | 82.61% | 5 | 100% | 4 | 50% | 5 | 100% | 5 | 100% |
| N.A. | 4 | 17.39% | 0 | 0% | 4 | 50% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 20 | 86.96% | 5 | 100% | 8 | 100% | 2 | 40% | 5 | 100% |
| No | 2 | 8.7% | 0 | 0% | 0 | 0% | 2 | 40% | 0 | 0% |
| N.A. | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Did not put the sticker | 2 | 8.7% | 0 | 0% | 0 | 0% | 2 | 40% | 0 | 0% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 17 | 73.91% | 5 | 100% | 7 | 87.5% | 2 | 40% | 3 | 60% |
| No | 6 | 26.09% | 0 | 0% | 1 | 12.5% | 3 | 60% | 2 | 40% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Did not offer waiting area | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| I had to ask for the reciept | 4 | 17.39% | 0 | 0% | 0 | 0% | 3 | 60% | 1 | 20% |
| لم يعرض علي وصل استلام | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 17 | 73.91% | 0 | 0% | 8 | 100% | 4 | 80% | 5 | 100% |
| No | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| No soap | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 16 | 69.57% | 0 | 0% | 7 | 87.5% | 4 | 80% | 5 | 100% |
| No | 2 | 8.7% | 0 | 0% | 1 | 12.5% | 1 | 20% | 0 | 0% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| NO TISSUE | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| No tissues | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 6 | 26.09% | 0 | 0% | 6 | 75% | 0 | 0% | 0 | 0% |
| No | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| N.A. | 11 | 47.83% | 0 | 0% | 2 | 25% | 4 | 80% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| no paper towel | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 17 | 73.91% | 0 | 0% | 8 | 100% | 4 | 80% | 5 | 100% |
| N.A. | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| No dryers | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 16 | 69.57% | 0 | 0% | 7 | 87.5% | 4 | 80% | 5 | 100% |
| No | 2 | 8.7% | 0 | 0% | 1 | 12.5% | 1 | 20% | 0 | 0% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| URINAL WAS DIRTY | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| Urinal was dirty | 1 | 4.35% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 32a. Were doors clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 14 | 60.87% | 0 | 0% | 7 | 87.5% | 4 | 80% | 3 | 60% |
| No | 4 | 17.39% | 0 | 0% | 1 | 12.5% | 1 | 20% | 2 | 40% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| FLOOR WAS WET AND DIRTY | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| Water on the floor | 3 | 13.04% | 0 | 0% | 0 | 0% | 1 | 20% | 2 | 40% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 18 | 78.26% | 0 | 0% | 8 | 100% | 5 | 100% | 5 | 100% |
| Total | 18 | 100% | 0 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 21 | 91.3% | 5 | 100% | 7 | 87.5% | 5 | 100% | 4 | 80% |
| No | 2 | 8.7% | 0 | 0% | 1 | 12.5% | 0 | 0% | 1 | 20% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| BAD SMELL | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| Bad smell | 1 | 4.35% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 22 | 95.65% | 4 | 80% | 8 | 100% | 5 | 100% | 5 | 100% |
| N.A. | 1 | 4.35% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 4 | 17.39% | 2 | 40% | 0 | 0% | 1 | 20% | 1 | 20% |
| N.A. | 19 | 82.61% | 3 | 60% | 8 | 100% | 4 | 80% | 4 | 80% |
| Total | 23 | 100% | 5 | 100% | 8 | 100% | 5 | 100% | 5 | 100% |
| OVER ALL COMMENTS | ||||||||||
| CSA WAS WARING A NMAE TAG BUT COULD NOT READ THE NAME | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |
| CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME. | 1 | 4.35% | 0 | 0% | 1 | 12.5% | 0 | 0% | 0 | 0% |