Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907909

Sample Size:  13

Questions Total Samples 769-Al Shahba'761-Emirates Road876-Al Matar877-Muwaileh
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 4 30.77% 2502400000
en 9 69.23% 25036031001100
Total 13 100% 4100%5100%3100%1100%
Company    
Adnoc 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
Shopper ID    
25 1 7.69% 0000133.3300
126 1 7.69% 001200000
130 1 7.69% 0000133.3300
134 2 15.38% 00120133.3300
157 1 7.69% 001200000
158 3 23.08% 2501200000
161 1 7.69% 001200000
1015 1 7.69% 125000000
2032 1 7.69% 0000001100
2093 1 7.69% 125000000
Total 13 100% 4100%5100%3100%1100%
Serial No    
0308 1 7.69% 001200000
0314 1 7.69% 001200000
0325 1 7.69% 125000000
0331 1 7.69% 125000000
0354 1 7.69% 001200000
0371 1 7.69% 125000000
0377 1 7.69% 0000133.3300
0414 1 7.69% 0000133.3300
0445 1 7.69% 0000133.3300
0450 1 7.69% 0000001100
144 1 7.69% 125000000
265 1 7.69% 001200000
634 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
Operator Code    
2 15.38% 1251200000
3409 4 30.77% 125120133.331100
5051 3 23.08% 2501200000
9001 2 15.38% 00120133.3300
basma 1 7.69% 0000133.3300
بسمه 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
Emirate    
Sharjah 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
Site ID    
9 5 38.46% 0051000000
17 4 30.77% 4100000000
86 3 23.08% 0000310000
87 1 7.69% 0000001100
Total 13 100% 4100%5100%3100%1100%
Number of Staff    
1 1 7.69% 125000000
2 10 76.92% 25048031001100
3 1 7.69% 125000000
4 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
CSA Name    
7 53.85% 375120266.671100
MUJEEB MEPATTA 1 7.69% 125000000
RASHID 1 7.69% 001200000
cant read the name 2 15.38% 00120133.3300
mohammed 1 7.69% 001200000
محمد صادق 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
CSA Number    
10 76.92% 375480266.671100
8047 1 7.69% 0000133.3300
8137 1 7.69% 001200000
942228 1 7.69% 125000000
Total 13 100% 4100%5100%3100%1100%
Gender    
Male 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
Height    
Tall 5 38.46% 125360133.3300
Medium 7 53.85% 250240266.671100
Short 1 7.69% 125000000
Total 13 100% 4100%5100%3100%1100%
Built    
Thin 3 23.08% 2501200000
Medium 9 69.23% 250480266.671100
Fat 1 7.69% 0000133.3300
Total 13 100% 4100%5100%3100%1100%
Spectacles    
No 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
Beard    
Yes 6 46.15% 00480133.331100
No 7 53.85% 4100120266.6700
Total 13 100% 4100%5100%3100%1100%
Mustache    
Yes 9 69.23% 250480266.671100
No 4 30.77% 250120133.3300
Total 13 100% 4100%5100%3100%1100%
Ethnic Groups    
Indian 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
Other Ethnic Groups    
13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
Date    
2011-10-04 1 7.69% 125000000
2011-10-18 1 7.69% 001200000
2011-12-12 1 7.69% 001200000
2012-02-18 1 7.69% 0000133.3300
2012-02-27 1 7.69% 125000000
2012-03-14 1 7.69% 001200000
2012-06-02 1 7.69% 001200000
2012-06-05 1 7.69% 125000000
2012-06-20 1 7.69% 0000133.3300
2012-08-22 1 7.69% 001200000
2012-08-24 1 7.69% 0000133.3300
2012-08-29 2 15.38% 12500001100
Total 13 100% 4100%5100%3100%1100%
Amount    
63.00 2 15.38% 1251200000
72.00 1 7.69% 0000133.3300
73.00 1 7.69% 001200000
75.50 1 7.69% 0000133.3300
77.00 1 7.69% 0000001100
81.00 3 23.08% 2501200000
82.00 1 7.69% 125000000
88.00 2 15.38% 002400000
103.00 1 7.69% 0000133.3300
Total 13 100% 4100%5100%3100%1100%
Number of Vehicles    
0 2 15.38% 002400000
1 4 30.77% 12500266.671100
2 4 30.77% 250120133.3300
4 3 23.08% 1252400000
Total 13 100% 4100%5100%3100%1100%
Time In    
2011-10-04 20:57:00 1 7.69% 125000000
2011-10-18 19:01:00 1 7.69% 001200000
2011-12-12 13:10:00 1 7.69% 001200000
2012-02-18 21:03:00 1 7.69% 0000133.3300
2012-02-27 19:11:00 1 7.69% 125000000
2012-03-14 16:37:00 1 7.69% 001200000
2012-06-02 14:38:00 1 7.69% 001200000
2012-06-05 14:40:00 1 7.69% 125000000
2012-06-20 20:39:00 1 7.69% 0000133.3300
2012-08-22 15:54:00 1 7.69% 001200000
2012-08-24 21:35:00 1 7.69% 0000133.3300
2012-08-29 08:47:00 1 7.69% 0000001100
2012-08-29 10:40:00 1 7.69% 125000000
Total 13 100% 4100%5100%3100%1100%
Time Out    
2011-10-04 21:34:00 1 7.69% 125000000
2011-10-18 19:14:00 1 7.69% 001200000
2011-12-12 13:46:00 1 7.69% 001200000
2012-02-18 21:23:00 1 7.69% 0000133.3300
2012-02-27 19:40:00 1 7.69% 125000000
2012-03-14 16:56:00 1 7.69% 001200000
2012-06-02 14:58:00 1 7.69% 001200000
2012-06-05 15:06:00 1 7.69% 125000000
2012-06-20 20:56:00 1 7.69% 0000133.3300
2012-08-22 16:27:00 1 7.69% 001200000
2012-08-24 21:50:00 1 7.69% 0000133.3300
2012-08-29 08:59:00 1 7.69% 0000001100
2012-08-29 10:53:00 1 7.69% 125000000
Total 13 100% 4100%5100%3100%1100%
Time of Visit    
07:00-10:00 1 7.69% 0000001100
10:01-13:00 1 7.69% 125000000
13:01-17:00 5 38.46% 1254800000
17:01-20:00 2 15.38% 1251200000
20:01-24:00 4 30.77% 12500310000
Total 13 100% 4100%5100%3100%1100%
1. Was there proper sign to the Lube changing bay?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
2. Was the lube changing area clean and organized?    
Yes 12 92.31% 410048031001100
No 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
Comments    
Oil on the floor 1 7.69% 0 0% 1 20% 0 0% 0 0%
3. Was there any oil leaking and falling on to the floor of the lube bay ?    
No 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
4. Were the waiting area and table clean?    
Yes 12 92.31% 410048031001100
N.A. 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
5. Was the television in the waiting room working?    
Yes 11 84.62% 37548031001100
N.A. 2 15.38% 1251200000
Total 13 100% 4100%5100%3100%1100%
6. Was the board displaying complimentary services neat and clean?    
Yes 8 61.54% 250360266.671100
N.A. 5 38.46% 250240133.3300
Total 13 100% 4100%5100%3100%1100%
Comments    
No complimentary board or no display board 1 7.69% 1 25% 0 0% 0 0% 0 0%
7. Was there any delay in approaching customers?    
No 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..    
Yes 10 76.92% 37536031001100
No 3 23.08% 1252400000
Total 13 100% 4100%5100%3100%1100%
Comments    
NORMAL BUT NO WISHING 1 7.69% 1 25% 0 0% 0 0% 0 0%
No greetings or did not wish 1 7.69% 0 0% 1 20% 0 0% 0 0%
no greetings 1 7.69% 0 0% 1 20% 0 0% 0 0%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
11. Did he offer the waiting area to you?    
Yes 12 92.31% 410048031001100
No 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
12. Did the staff thank you as you were leaving?    
Yes 10 76.92% 25048031001100
No 3 23.08% 2501200000
Total 13 100% 4100%5100%3100%1100%
Comments    
DID NOT SAY ANYTHING 1 7.69% 1 25% 0 0% 0 0% 0 0%
No farewell greeting or no thank you when leaving 1 7.69% 1 25% 0 0% 0 0% 0 0%
did not say anything 1 7.69% 0 0% 1 20% 0 0% 0 0%
13. Was the uniform of the attendant neat and tidy?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
14. Was the attendant wearing visible nametag?    
Yes 6 46.15% 125480133.3300
No 7 53.85% 375120266.671100
Total 13 100% 4100%5100%3100%1100%
Comments    
Could not read the name or not clear or not visible or small letters so not visible 2 15.38% 0 0% 1 20% 1 33.33% 0 0%
NO NAME TAG 1 7.69% 1 25% 0 0% 0 0% 0 0%
No name tag 3 23.08% 1 25% 0 0% 1 33.33% 1 100%
not wearing name 1 7.69% 0 0% 1 20% 0 0% 0 0%
was not wearing name tag 1 7.69% 1 25% 0 0% 0 0% 0 0%
لا يضع بطاقه 1 7.69% 0 0% 0 0% 1 33.33% 0 0%
15. Was he able to communicate with customer ?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
16. Was staff courteous / friendly?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
17. Did attendant check whether you need top up or complete oil change?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
19. Did he check using gauge the quantity required to be topped up and informed you?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
21. Did the attendant drain the used oil completely from your car?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?    
Yes 12 92.31% 410048031001100
No 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
Comments    
لم يسأل 1 7.69% 0 0% 1 20% 0 0% 0 0%
23. Did the attendant fill the correct grade as you requested?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
24. Did he request you to start engine and leave it running for one and a half minutes?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
31a. Battery Water top up    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
31b. Coolant Water top up    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
31c. Auto Transmission Fluid top up    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
31d. Brake Fluid top up    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
31e. Gear Oil top up    
Yes 12 92.31% 410048031001100
No 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
31f. Air filter cleaning    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
31g. Wiper Water top up    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
31h. Clean engine using air gun    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
27. Were any of your questions related to lube change answered?    
Yes 12 92.31% 410048031001100
N.A. 1 7.69% 001200000
Total 13 100% 4100%5100%3100%1100%
28. Did the staff place the mileage sticker in the car ?    
Yes 12 92.31% 375510031001100
No 1 7.69% 125000000
Total 13 100% 4100%5100%3100%1100%
Comments    
DID NOT PLACE THE STICKER 1 7.69% 1 25% 0 0% 0 0% 0 0%
29. Were you offered a receipt voluntarily?    
Yes 11 84.62% 37548031001100
No 2 15.38% 1251200000
Total 13 100% 4100%5100%3100%1100%
Comments    
I had to ask for the reciept 1 7.69% 1 25% 0 0% 0 0% 0 0%
لم يعرض علي 1 7.69% 0 0% 1 20% 0 0% 0 0%
30a. Were they adequately stocked with all necessary supplies such as soap?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?    
Yes 9 69.23% 37524031001100
N.A. 1 7.69% 001200000
Total 10 100% 3100%3100%3100%1100%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)    
Yes 3 23.08% 125120133.3300
N.A. 7 53.85% 250240266.671100
Total 10 100% 3100%3100%3100%1100%
31a. Were sinks clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
31b. Were mirrors clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
31c. Were hand dryers clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
31d. Were dispensers clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
31e. Were toilets and urinals clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
32a. Were doors clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
32b. Were walls clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
32c. Were ceiling clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
32d. Were vents clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
32e. Were floors clean?    
Yes 8 61.54% 375240310000
No 2 15.38% 00120001100
Total 10 100% 3100%3100%3100%1100%
Comments    
Water on the floor 2 15.38% 0 0% 1 20% 0 0% 1 100%
32f. Were baseboards clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
32g. Were grout clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
33a. Were trash containers clean?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
33b. Were trash containers not overflowing?    
Yes 10 76.92% 37536031001100
Total 10 100% 3100%3100%3100%1100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 11 84.62% 410036031001100
No 2 15.38% 002400000
Total 13 100% 4100%5100%3100%1100%
Comments    
Bad smell 1 7.69% 0 0% 1 20% 0 0% 0 0%
غير نظيفه ومنعشه 1 7.69% 0 0% 1 20% 0 0% 0 0%
35. Were all the facilities inside the restroom in good working condition ?    
Yes 13 100% 4100510031001100
Total 13 100% 4100%5100%3100%1100%
36. Was the Mosque premises clean ?    
Yes 1 7.69% 125000000
No 1 7.69% 001200000
N.A. 11 84.62% 37548031001100
Total 13 100% 4100%5100%3100%1100%
Comments    
No mosque 1 7.69% 1 25% 0 0% 0 0% 0 0%
منطقه الصلاه بارده جدا وغير نظيفه 1 7.69% 0 0% 1 20% 0 0% 0 0%
OVER ALL COMMENTS    
CSA WAS NOT WEARING A NAME TAG 1 7.69% 1 25% 0 0% 0 0% 0 0%
No mosque 1 7.69% 1 25% 0 0% 0 0% 0 0%
الحمام نظيف 1 7.69% 0 0% 0 0% 1 33.33% 0 0%
منطقه الصلاه بارده جدا وغير نظيفه 1 7.69% 0 0% 1 20% 0 0% 0 0%