Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907909
Sample Size: 13
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 4 | 30.77% | 1 | 33.33% | 2 | 66.67% | 1 | 33.33% | 0 | 0% |
| en | 9 | 69.23% | 2 | 66.67% | 1 | 33.33% | 2 | 66.67% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Company | ||||||||||
| Adnoc | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Shopper ID | ||||||||||
| 25 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 126 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 130 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 134 | 2 | 15.38% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 25% |
| 157 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 158 | 3 | 23.08% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| 161 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 1015 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2032 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2093 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Serial No | ||||||||||
| 0308 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0314 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0325 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0331 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0354 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0371 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0377 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0414 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0445 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0450 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 144 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 265 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 634 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Operator Code | ||||||||||
| 2 | 15.38% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 3409 | 4 | 30.77% | 0 | 0% | 0 | 0% | 0 | 0% | 4 | 100% |
| 5051 | 3 | 23.08% | 0 | 0% | 2 | 66.67% | 1 | 33.33% | 0 | 0% |
| 9001 | 2 | 15.38% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| basma | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| بسمه | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Emirate | ||||||||||
| Sharjah | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Site ID | ||||||||||
| 9 | 5 | 38.46% | 2 | 66.67% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| 17 | 4 | 30.77% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| 86 | 3 | 23.08% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| 87 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Number of Staff | ||||||||||
| 1 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2 | 10 | 76.92% | 3 | 100% | 3 | 100% | 1 | 33.33% | 3 | 75% |
| 3 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 4 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| CSA Name | ||||||||||
| 7 | 53.85% | 2 | 66.67% | 2 | 66.67% | 0 | 0% | 3 | 75% | |
| MUJEEB MEPATTA | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| RASHID | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| cant read the name | 2 | 15.38% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| mohammed | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Ù…Øمد صادق | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| CSA Number | ||||||||||
| 10 | 76.92% | 3 | 100% | 3 | 100% | 1 | 33.33% | 3 | 75% | |
| 8047 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 8137 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 942228 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Gender | ||||||||||
| Male | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Height | ||||||||||
| Tall | 5 | 38.46% | 2 | 66.67% | 2 | 66.67% | 1 | 33.33% | 0 | 0% |
| Medium | 7 | 53.85% | 0 | 0% | 1 | 33.33% | 2 | 66.67% | 4 | 100% |
| Short | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Built | ||||||||||
| Thin | 3 | 23.08% | 1 | 33.33% | 1 | 33.33% | 0 | 0% | 1 | 25% |
| Medium | 9 | 69.23% | 2 | 66.67% | 1 | 33.33% | 3 | 100% | 3 | 75% |
| Fat | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Spectacles | ||||||||||
| No | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Beard | ||||||||||
| Yes | 6 | 46.15% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 3 | 75% |
| No | 7 | 53.85% | 2 | 66.67% | 2 | 66.67% | 2 | 66.67% | 1 | 25% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Mustache | ||||||||||
| Yes | 9 | 69.23% | 1 | 33.33% | 3 | 100% | 2 | 66.67% | 3 | 75% |
| No | 4 | 30.77% | 2 | 66.67% | 0 | 0% | 1 | 33.33% | 1 | 25% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Ethnic Groups | ||||||||||
| Indian | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||||||
| 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% | |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Date | ||||||||||
| 2011-10-04 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-12 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-18 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-27 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-14 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-02 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-05 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-20 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-22 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-08-24 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-08-29 | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Amount | ||||||||||
| 63.00 | 2 | 15.38% | 1 | 33.33% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 72.00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 73.00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 75.50 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 77.00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 81.00 | 3 | 23.08% | 1 | 33.33% | 1 | 33.33% | 0 | 0% | 1 | 25% |
| 82.00 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 88.00 | 2 | 15.38% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 25% |
| 103.00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 2 | 15.38% | 1 | 33.33% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 1 | 4 | 30.77% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| 2 | 4 | 30.77% | 1 | 33.33% | 0 | 0% | 1 | 33.33% | 2 | 50% |
| 4 | 3 | 23.08% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Time In | ||||||||||
| 2011-10-04 20:57:00 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 19:01:00 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-12 13:10:00 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-18 21:03:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-27 19:11:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-14 16:37:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-02 14:38:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-05 14:40:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-20 20:39:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-22 15:54:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-08-24 21:35:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-08-29 08:47:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-08-29 10:40:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Time Out | ||||||||||
| 2011-10-04 21:34:00 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 19:14:00 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-12 13:46:00 | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-18 21:23:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-27 19:40:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-14 16:56:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-02 14:58:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-05 15:06:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-20 20:56:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-22 16:27:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-08-24 21:50:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-08-29 08:59:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-08-29 10:53:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 10:01-13:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 13:01-17:00 | 5 | 38.46% | 1 | 33.33% | 1 | 33.33% | 2 | 66.67% | 1 | 25% |
| 17:01-20:00 | 2 | 15.38% | 1 | 33.33% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 20:01-24:00 | 4 | 30.77% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 1 | 25% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 12 | 92.31% | 3 | 100% | 3 | 100% | 2 | 66.67% | 4 | 100% |
| No | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| Oil on the floor | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| No | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 12 | 92.31% | 3 | 100% | 3 | 100% | 2 | 66.67% | 4 | 100% |
| N.A. | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 11 | 84.62% | 3 | 100% | 2 | 66.67% | 2 | 66.67% | 4 | 100% |
| N.A. | 2 | 15.38% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 8 | 61.54% | 2 | 66.67% | 2 | 66.67% | 2 | 66.67% | 2 | 50% |
| N.A. | 5 | 38.46% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 2 | 50% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| No complimentary board or no display board | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 7. Was there any delay in approaching customers? | ||||||||||
| No | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 10 | 76.92% | 2 | 66.67% | 2 | 66.67% | 2 | 66.67% | 4 | 100% |
| No | 3 | 23.08% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| NORMAL BUT NO WISHING | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| no greetings | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 12 | 92.31% | 3 | 100% | 3 | 100% | 2 | 66.67% | 4 | 100% |
| No | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 10 | 76.92% | 2 | 66.67% | 2 | 66.67% | 2 | 66.67% | 4 | 100% |
| No | 3 | 23.08% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| did not say anything | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 6 | 46.15% | 1 | 33.33% | 1 | 33.33% | 3 | 100% | 1 | 25% |
| No | 7 | 53.85% | 2 | 66.67% | 2 | 66.67% | 0 | 0% | 3 | 75% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 2 | 15.38% | 0 | 0% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| NO NAME TAG | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| No name tag | 3 | 23.08% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 75% |
| not wearing name | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| was not wearing name tag | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| لا يضع بطاقه | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 12 | 92.31% | 2 | 66.67% | 3 | 100% | 3 | 100% | 4 | 100% |
| No | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| لم يسأل | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 12 | 92.31% | 3 | 100% | 3 | 100% | 2 | 66.67% | 4 | 100% |
| No | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 12 | 92.31% | 3 | 100% | 2 | 66.67% | 3 | 100% | 4 | 100% |
| N.A. | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 12 | 92.31% | 3 | 100% | 2 | 66.67% | 3 | 100% | 4 | 100% |
| No | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| DID NOT PLACE THE STICKER | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 11 | 84.62% | 2 | 66.67% | 3 | 100% | 2 | 66.67% | 4 | 100% |
| No | 2 | 15.38% | 1 | 33.33% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| I had to ask for the reciept | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| لم يعرض علي | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 2 | 66.67% | 4 | 100% |
| N.A. | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 3 | 23.08% | 0 | 0% | 3 | 100% | 0 | 0% | 0 | 0% |
| N.A. | 7 | 53.85% | 0 | 0% | 0 | 0% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32a. Were doors clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 8 | 61.54% | 0 | 0% | 3 | 100% | 3 | 100% | 2 | 50% |
| No | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| Water on the floor | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 10 | 76.92% | 0 | 0% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 10 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 11 | 84.62% | 2 | 66.67% | 3 | 100% | 2 | 66.67% | 4 | 100% |
| No | 2 | 15.38% | 1 | 33.33% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| Bad smell | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| غير نظيÙÙ‡ ومنعشه | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| No | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 11 | 84.62% | 2 | 66.67% | 2 | 66.67% | 3 | 100% | 4 | 100% |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| No mosque | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| منطقه الصلاه بارده جدا وغير نظيÙÙ‡ | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| OVER ALL COMMENTS | ||||||||||
| CSA WAS NOT WEARING A NAME TAG | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| No mosque | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| الØمام نظي٠| 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| منطقه الصلاه بارده جدا وغير نظيÙÙ‡ | 1 | 7.69% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |