Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907919

Sample Size:  20

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 12 60% 0 0% 6 100% 4 100% 2 50%
en 8 40% 6 100% 0 0% 0 0% 2 50%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Company                    
Adnoc 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Shopper ID                    
11 1 5% 0 0% 1 16.67% 0 0% 0 0%
12 2 10% 1 16.67% 0 0% 1 25% 0 0%
113 1 5% 1 16.67% 0 0% 0 0% 0 0%
114 1 5% 0 0% 1 16.67% 0 0% 0 0%
126 1 5% 0 0% 0 0% 0 0% 1 25%
142 1 5% 1 16.67% 0 0% 0 0% 0 0%
147 1 5% 1 16.67% 0 0% 0 0% 0 0%
150 1 5% 1 16.67% 0 0% 0 0% 0 0%
154 1 5% 1 16.67% 0 0% 0 0% 0 0%
1015 1 5% 0 0% 0 0% 1 25% 0 0%
1023 2 10% 0 0% 0 0% 1 25% 1 25%
1030 1 5% 0 0% 1 16.67% 0 0% 0 0%
1031 1 5% 0 0% 1 16.67% 0 0% 0 0%
1032 2 10% 0 0% 1 16.67% 0 0% 1 25%
1062 1 5% 0 0% 0 0% 1 25% 0 0%
2012 1 5% 0 0% 1 16.67% 0 0% 0 0%
2031 1 5% 0 0% 0 0% 0 0% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Serial No                    
0227 1 5% 0 0% 1 16.67% 0 0% 0 0%
0231 1 5% 0 0% 0 0% 1 25% 0 0%
0241 1 5% 0 0% 0 0% 0 0% 1 25%
0258 1 5% 0 0% 1 16.67% 0 0% 0 0%
0261 1 5% 0 0% 0 0% 1 25% 0 0%
0272 1 5% 1 16.67% 1 16.67% 0 0% 0 0%
0275 1 5% 0 0% 0 0% 1 25% 0 0%
0278 1 5% 0 0% 0 0% 0 0% 1 25%
0279 1 5% 0 0% 1 16.67% 0 0% 0 0%
0282 1 5% 0 0% 0 0% 1 25% 0 0%
0293 1 5% 0 0% 0 0% 0 0% 1 25%
0300 1 5% 0 0% 0 0% 0 0% 1 25%
0511 1 5% 0 0% 1 16.67% 0 0% 0 0%
0516 1 5% 0 0% 1 16.67% 0 0% 0 0%
173 1 5% 1 16.67% 0 0% 0 0% 0 0%
205 1 5% 1 16.67% 0 0% 0 0% 0 0%
272 1 5% 1 16.67% 1 16.67% 0 0% 0 0%
291 1 5% 1 16.67% 0 0% 0 0% 0 0%
33 1 5% 1 16.67% 0 0% 0 0% 0 0%
682 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 7 100% 7 100% 4 100% 4 100%
Operator Code                    
6 30% 6 100% 0 0% 0 0% 0 0%
3409 2 10% 0 0% 0 0% 0 0% 2 50%
5051 12 60% 0 0% 6 100% 4 100% 2 50%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Emirate                    
Al Ain 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Site ID                    
5 5 25% 1 16.67% 2 33.33% 1 25% 1 25%
130 5 25% 2 33.33% 1 16.67% 1 25% 1 25%
134 5 25% 2 33.33% 1 16.67% 1 25% 1 25%
137 5 25% 1 16.67% 2 33.33% 1 25% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Number of Staff                    
1 8 40% 3 50% 2 33.33% 2 50% 1 25%
2 10 50% 2 33.33% 4 66.67% 2 50% 2 50%
3 1 5% 0 0% 0 0% 0 0% 1 25%
8 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
CSA Name                    
ABDUL BASHER 1 5% 0 0% 0 0% 0 0% 1 25%
ABDULLA NAIJA 1 5% 0 0% 1 16.67% 0 0% 0 0%
ANEESH V 1 5% 0 0% 1 16.67% 0 0% 0 0%
ANISH 1 5% 0 0% 1 16.67% 0 0% 0 0%
AZGAR 1 5% 1 16.67% 0 0% 0 0% 0 0%
Charlee M 1 5% 0 0% 1 16.67% 0 0% 0 0%
DEDDYDWI ARYANLED 1 5% 1 16.67% 0 0% 0 0% 0 0%
MODARA ACHARIGA PRASAD 1 5% 0 0% 0 0% 1 25% 0 0%
MODRA ACHRIAGI PRASUO 1 5% 0 0% 0 0% 1 25% 0 0%
MOHD ASHRAF 1 5% 0 0% 1 16.67% 0 0% 0 0%
PINTO 1 5% 1 16.67% 0 0% 0 0% 0 0%
SHANAID KARIVADAN 1 5% 1 16.67% 0 0% 0 0% 0 0%
SUNEER 1 5% 0 0% 1 16.67% 0 0% 0 0%
Unclear 1 5% 1 16.67% 0 0% 0 0% 0 0%
YOUSUF 1 5% 0 0% 0 0% 0 0% 1 25%
YUSUF 1 5% 0 0% 0 0% 1 25% 0 0%
Yousuf 1 5% 1 16.67% 0 0% 0 0% 0 0%
ZAKARIA 1 5% 0 0% 0 0% 1 25% 0 0%
azez 1 5% 0 0% 0 0% 0 0% 1 25%
cant read 1 5% 0 0% 0 0% 0 0% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
CSA Number                    
12 60% 3 50% 3 50% 2 50% 4 100%
-- 1 5% 1 16.67% 0 0% 0 0% 0 0%
5893 1 5% 0 0% 1 16.67% 0 0% 0 0%
6658 1 5% 1 16.67% 0 0% 0 0% 0 0%
8109 2 10% 0 0% 0 0% 2 50% 0 0%
8216 1 5% 0 0% 1 16.67% 0 0% 0 0%
9076 1 5% 0 0% 1 16.67% 0 0% 0 0%
None 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Gender                    
Male 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Height                    
Tall 3 15% 1 16.67% 0 0% 1 25% 1 25%
Medium 15 75% 5 83.33% 5 83.33% 2 50% 3 75%
Short 2 10% 0 0% 1 16.67% 1 25% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Built                    
Thin 2 10% 1 16.67% 0 0% 0 0% 1 25%
Medium 18 90% 5 83.33% 6 100% 4 100% 3 75%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Spectacles                    
No 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Beard                    
Yes 4 20% 1 16.67% 2 33.33% 0 0% 1 25%
No 16 80% 5 83.33% 4 66.67% 4 100% 3 75%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Mustache                    
Yes 8 40% 2 33.33% 4 66.67% 1 25% 1 25%
No 12 60% 4 66.67% 2 33.33% 3 75% 3 75%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Ethnic Groups                    
Filipino 1 5% 0 0% 1 16.67% 0 0% 0 0%
Indian 16 80% 4 66.67% 5 83.33% 3 75% 4 100%
Others 2 10% 1 16.67% 0 0% 1 25% 0 0%
Philipino 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Other Ethnic Groups                    
19 95% 5 83.33% 6 100% 4 100% 4 100%
INDONESIA 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Date                    
2011-09-23 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-04 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-13 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-18 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-23 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-12-24 1 5% 1 16.67% 0 0% 0 0% 0 0%
2012-02-27 2 10% 0 0% 2 33.33% 0 0% 0 0%
2012-02-28 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-03-01 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-03-21 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-04-17 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-06-07 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-17 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-28 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-29 1 5% 0 0% 0 0% 1 25% 0 0%
2012-09-10 1 5% 0 0% 0 0% 0 0% 1 25%
2012-09-11 1 5% 0 0% 0 0% 0 0% 1 25%
2012-10-04 1 5% 0 0% 0 0% 0 0% 1 25%
2012-10-05 1 5% 0 0% 0 0% 0 0% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Amount                    
42.00 1 5% 1 16.67% 0 0% 0 0% 0 0%
49.00 2 10% 1 16.67% 1 16.67% 0 0% 0 0%
63.00 2 10% 0 0% 0 0% 1 25% 1 25%
68.00 1 5% 0 0% 1 16.67% 0 0% 0 0%
69.50 1 5% 1 16.67% 0 0% 0 0% 0 0%
70.00 1 5% 1 16.67% 0 0% 0 0% 0 0%
74.00 1 5% 1 16.67% 0 0% 0 0% 0 0%
77.20 1 5% 1 16.67% 0 0% 0 0% 0 0%
78.00 1 5% 0 0% 0 0% 1 25% 0 0%
81.00 2 10% 0 0% 1 16.67% 0 0% 1 25%
82.00 1 5% 0 0% 1 16.67% 0 0% 0 0%
88.00 2 10% 0 0% 1 16.67% 1 25% 0 0%
89.00 2 10% 0 0% 1 16.67% 0 0% 1 25%
112.00 1 5% 0 0% 0 0% 0 0% 1 25%
132.00 1 5% 0 0% 0 0% 1 25% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Number of Vehicles                    
0 4 20% 2 33.33% 1 16.67% 0 0% 1 25%
1 6 30% 1 16.67% 2 33.33% 3 75% 0 0%
2 7 35% 1 16.67% 2 33.33% 1 25% 3 75%
3 2 10% 1 16.67% 1 16.67% 0 0% 0 0%
16 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Time In                    
2011-09-23 07:10:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-04 09:10:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-13 20:40:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-18 14:10:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-23 14:15:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-12-24 12:00:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2012-02-27 10:30:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-02-27 11:30:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-02-28 11:00:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-03-01 21:25:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-03-21 19:45:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-04-17 19:35:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-06-07 16:15:00 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-17 10:50:00 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-28 21:05:00 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-29 13:42:00 1 5% 0 0% 0 0% 1 25% 0 0%
2012-09-10 16:57:00 1 5% 0 0% 0 0% 0 0% 1 25%
2012-09-11 14:28:00 1 5% 0 0% 0 0% 0 0% 1 25%
2012-10-04 13:53:00 1 5% 0 0% 0 0% 0 0% 1 25%
2012-10-05 20:37:00 1 5% 0 0% 0 0% 0 0% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Time Out                    
2011-09-23 08:13:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-04 09:44:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-13 21:21:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-18 14:23:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-10-23 15:11:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2011-12-24 12:36:00 1 5% 1 16.67% 0 0% 0 0% 0 0%
2012-02-27 10:53:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-02-27 12:00:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-02-28 11:18:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-03-01 21:57:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-03-21 20:11:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-04-17 20:11:00 1 5% 0 0% 1 16.67% 0 0% 0 0%
2012-06-07 16:40:00 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-17 11:18:00 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-28 21:33:00 1 5% 0 0% 0 0% 1 25% 0 0%
2012-06-29 13:59:00 1 5% 0 0% 0 0% 1 25% 0 0%
2012-09-10 17:16:00 1 5% 0 0% 0 0% 0 0% 1 25%
2012-09-11 14:41:00 1 5% 0 0% 0 0% 0 0% 1 25%
2012-10-04 14:05:00 1 5% 0 0% 0 0% 0 0% 1 25%
2012-10-05 20:58:00 1 5% 0 0% 0 0% 0 0% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Time of Visit                    
07:00-10:00 2 10% 2 33.33% 0 0% 0 0% 0 0%
10:01-13:00 5 25% 1 16.67% 3 50% 1 25% 0 0%
13:01-17:00 7 35% 2 33.33% 0 0% 2 50% 3 75%
17:01-20:00 2 10% 0 0% 2 33.33% 0 0% 0 0%
20:01-24:00 4 20% 1 16.67% 1 16.67% 1 25% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
1. Was there proper sign to the Lube changing bay?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
2. Was the lube changing area clean and organized?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?                    
Yes 2 10% 2 33.33% 0 0% 0 0% 0 0%
No 18 90% 4 66.67% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
4. Were the waiting area and table clean?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
5. Was the television in the waiting room working?                    
Yes 19 95% 5 83.33% 6 100% 4 100% 4 100%
No 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
6. Was the board displaying complimentary services neat and clean?                    
Yes 15 75% 4 66.67% 5 83.33% 2 50% 4 100%
N.A. 5 25% 2 33.33% 1 16.67% 2 50% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
I did not find the complimentary board. 1 5% 1 16.67% 0 0% 0 0% 0 0%
No complimentary board or no display board 1 5% 0 0% 0 0% 1 25% 0 0%
7. Was there any delay in approaching customers?                    
Yes 1 5% 1 16.67% 0 0% 0 0% 0 0%
No 19 95% 5 83.33% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..                    
Yes 14 70% 5 83.33% 3 50% 3 75% 3 75%
No 6 30% 1 16.67% 3 50% 1 25% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
I was not greeted by staff. 1 5% 1 16.67% 0 0% 0 0% 0 0%
NORMAL BUT NO GREETINGS 1 5% 0 0% 1 16.67% 0 0% 0 0%
NORMAL EXPRESSION BUT DID NOT GREET 1 5% 0 0% 1 16.67% 0 0% 0 0%
No greetings or did not wish 1 5% 0 0% 0 0% 0 0% 1 25%
Normal but no greetings 1 5% 0 0% 1 16.67% 0 0% 0 0%
Normal without any expressions 1 5% 0 0% 0 0% 1 25% 0 0%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
11. Did he offer the waiting area to you?                    
Yes 15 75% 5 83.33% 3 50% 3 75% 4 100%
No 5 25% 1 16.67% 3 50% 1 25% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
DID NOT OFFER 2 10% 0 0% 2 33.33% 0 0% 0 0%
Did not offer waiting area 1 5% 0 0% 0 0% 1 25% 0 0%
Staff did not offer me to sit at waiting area. 1 5% 1 16.67% 0 0% 0 0% 0 0%
12. Did the staff thank you as you were leaving?                    
Yes 13 65% 5 83.33% 3 50% 2 50% 3 75%
No 7 35% 1 16.67% 3 50% 2 50% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
DID NOT SAY ANYTHING 1 5% 0 0% 1 16.67% 0 0% 0 0%
Did not say anything 1 5% 0 0% 0 0% 1 25% 0 0%
No farewell greeting or no thank you when leaving 2 10% 0 0% 0 0% 1 25% 1 25%
Staff did not say anything while leaving. 1 5% 1 16.67% 0 0% 0 0% 0 0%
13. Was the uniform of the attendant neat and tidy?                    
Yes 19 95% 6 100% 5 83.33% 4 100% 4 100%
No 1 5% 0 0% 1 16.67% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
UNIFORM WAS DIRTY 1 5% 0 0% 1 16.67% 0 0% 0 0%
14. Was the attendant wearing visible nametag?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 5% 0 0% 0 0% 0 0% 1 25%
could not read the name 1 5% 0 0% 1 16.67% 0 0% 0 0%
15. Was he able to communicate with customer ?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
16. Was staff courteous / friendly?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
17. Did attendant check whether you need top up or complete oil change?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
19. Did he check using gauge the quantity required to be topped up and informed you?                    
Yes 19 95% 5 83.33% 6 100% 4 100% 4 100%
Total 19 100% 5 100% 6 100% 4 100% 4 100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
21. Did the attendant drain the used oil completely from your car?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?                    
Yes 19 95% 5 83.33% 6 100% 4 100% 4 100%
No 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
He did not ask me anything about this. 1 5% 1 16.67% 0 0% 0 0% 0 0%
23. Did the attendant fill the correct grade as you requested?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
24. Did he request you to start engine and leave it running for one and a half minutes?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
He asked me to start the engine but he did not ask me to leave it running for one and a half minutes 1 5% 1 16.67% 0 0% 0 0% 0 0%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
31a. Battery Water top up                    
Yes 18 90% 4 66.67% 6 100% 4 100% 4 100%
N.A. 2 10% 2 33.33% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
31b. Coolant Water top up                    
Yes 19 95% 5 83.33% 6 100% 4 100% 4 100%
N.A. 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
31c. Auto Transmission Fluid top up                    
Yes 19 95% 5 83.33% 6 100% 4 100% 4 100%
N.A. 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
31d. Brake Fluid top up                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
31e. Gear Oil top up                    
Yes 19 95% 5 83.33% 6 100% 4 100% 4 100%
N.A. 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
31f. Air filter cleaning                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
31g. Wiper Water top up                    
Yes 19 95% 5 83.33% 6 100% 4 100% 4 100%
N.A. 1 5% 1 16.67% 0 0% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
31h. Clean engine using air gun                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
27. Were any of your questions related to lube change answered?                    
Yes 18 90% 5 83.33% 5 83.33% 4 100% 4 100%
N.A. 2 10% 1 16.67% 1 16.67% 0 0% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
28. Did the staff place the mileage sticker in the car ?                    
Yes 19 95% 6 100% 6 100% 3 75% 4 100%
No 1 5% 0 0% 0 0% 1 25% 0 0%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
Did not put the sticker 1 5% 0 0% 0 0% 1 25% 0 0%
29. Were you offered a receipt voluntarily?                    
Yes 12 60% 4 66.67% 4 66.67% 1 25% 3 75%
No 8 40% 2 33.33% 2 33.33% 3 75% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
HAD TO ASK FOR RECIEPT 1 5% 0 0% 1 16.67% 0 0% 0 0%
I HAD TO ASK FOR THE RECIEPT 1 5% 0 0% 1 16.67% 0 0% 0 0%
I did not receive the receipt after paying the money, I asked for that 1 5% 1 16.67% 0 0% 0 0% 0 0%
I had to ask for the reciept 4 20% 0 0% 0 0% 3 75% 1 25%
30a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 13 65% 0 0% 6 100% 4 100% 3 75%
No 1 5% 0 0% 0 0% 0 0% 1 25%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
Comments                    
No soap 1 5% 0 0% 0 0% 0 0% 1 25%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 12 60% 0 0% 5 83.33% 3 75% 4 100%
No 2 10% 0 0% 1 16.67% 1 25% 0 0%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
Comments                    
NO TISSUE 1 5% 0 0% 1 16.67% 0 0% 0 0%
No tissues 1 5% 0 0% 0 0% 1 25% 0 0%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 10% 0 0% 1 16.67% 0 0% 1 25%
N.A. 12 60% 0 0% 5 83.33% 4 100% 3 75%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
31a. Were sinks clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
31b. Were mirrors clean?                    
Yes 13 65% 0 0% 6 100% 3 75% 4 100%
No 1 5% 0 0% 0 0% 1 25% 0 0%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
Comments                    
water spots on the mirror 1 5% 0 0% 0 0% 1 25% 0 0%
31c. Were hand dryers clean?                    
Yes 13 65% 0 0% 6 100% 4 100% 3 75%
N.A. 1 5% 0 0% 0 0% 0 0% 1 25%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
31d. Were dispensers clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
31e. Were toilets and urinals clean?                    
Yes 13 65% 0 0% 5 83.33% 4 100% 4 100%
No 1 5% 0 0% 1 16.67% 0 0% 0 0%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
32a. Were doors clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
32b. Were walls clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
32c. Were ceiling clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
32d. Were vents clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
32e. Were floors clean?                    
Yes 10 50% 0 0% 6 100% 1 25% 3 75%
No 4 20% 0 0% 0 0% 3 75% 1 25%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
Comments                    
Thete was sand or dust 1 5% 0 0% 0 0% 0 0% 1 25%
Water on the floor 3 15% 0 0% 0 0% 3 75% 0 0%
32f. Were baseboards clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
32g. Were grout clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
33a. Were trash containers clean?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
33b. Were trash containers not overflowing?                    
Yes 14 70% 0 0% 6 100% 4 100% 4 100%
Total 14 100% 0 100% 6 100% 4 100% 4 100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 17 85% 5 83.33% 5 83.33% 4 100% 3 75%
No 3 15% 1 16.67% 1 16.67% 0 0% 1 25%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
Bad smell 1 5% 0 0% 0 0% 0 0% 1 25%
There was some smell. 1 5% 1 16.67% 0 0% 0 0% 0 0%
35. Were all the facilities inside the restroom in good working condition ?                    
Yes 20 100% 6 100% 6 100% 4 100% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
36. Was the Mosque premises clean ?                    
Yes 8 40% 2 33.33% 3 50% 3 75% 0 0%
N.A. 12 60% 4 66.67% 3 50% 1 25% 4 100%
Total 20 100% 6 100% 6 100% 4 100% 4 100%
Comments                    
NO MOSQUE 1 5% 1 16.67% 0 0% 0 0% 0 0%
No mosque 1 5% 0 0% 0 0% 1 25% 0 0%
OVER ALL COMMENTS                    
It is a very old station and so the toilet. 1 5% 0 0% 0 0% 0 0% 1 25%
No mosque 1 5% 0 0% 0 0% 1 25% 0 0%
Staff did his job properly as he informed me about the wiper water pipe was broken & gear oil also to be change. 1 5% 1 16.67% 0 0% 0 0% 0 0%
Urnial was dirty and there was bad smell 1 5% 0 0% 1 16.67% 0 0% 0 0%
WAITING AREA WAS USED AS MOSQUE 1 5% 0 0% 1 16.67% 0 0% 0 0%