Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907953

Sample Size:  25

Questions Total Samples 938-Al Muwaiji-Jabal R/AAA-964 Al Hilli759-Al Jemmi Khareesi-Qattara Rd939-Al Moutarad-Near Islamic InstituteAA-944 Al Masoudi862 - Al Maqam
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 13 52% 240480125250250266.67
en 12 48% 360120375250250133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Company    
Adnoc 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
Shopper ID    
11 3 12% 001200012512500
23 2 8% 12000125000000
69 1 4% 0000001250000
113 1 4% 0000125000000
127 1 4% 0012000000000
147 1 4% 0000000012500
148 1 4% 0000000000133.33
157 1 4% 0000001250000
158 1 4% 0000000000133.33
165 1 4% 1200000000000
1029 1 4% 1200000000000
1031 1 4% 0000001250000
1034 1 4% 0012000000000
1061 1 4% 0012000000000
1062 1 4% 0000000012500
2012 2 8% 12000000012500
2014 1 4% 0000125000000
2016 1 4% 0000000000133.33
2031 1 4% 0012000000000
2032 1 4% 1200000000000
2049 1 4% 0000125000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Serial No    
0231 1 4% 0000125000000
0235 1 4% 0000125000000
0245 1 4% 0000125000000
0263 1 4% 1200000000000
0266 1 4% 1200000000000
0267 1 4% 0000001250000
0270 1 4% 0000001250000
0283 1 4% 1200000000000
0288 1 4% 0000001250000
0296 1 4% 0000000012500
0300 1 4% 0000000012500
0303 1 4% 0012000000000
0309 1 4% 0012000000000
0319 1 4% 0000000012500
0327 1 4% 0012000000000
0337 1 4% 0000000000133.33
0338 1 4% 0000000000133.33
0514 1 4% 1200000000000
0532 1 4% 0000000000133.33
0559 1 4% 0012000000000
646 1 4% 0012000000000
681 1 4% 0000125000000
683 1 4% 0000001250000
757 1 4% 0000000012500
83 1 4% 1200000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Operator Code    
4 16% 1200012512512500
3409 2 8% 00120000000133.33
5051 14 56% 240360125375375266.67
9001 2 8% 12000125000000
basma 2 8% 12000125000000
بسمه 1 4% 0012000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Emirate    
Al Ain 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
Site ID    
7 4 16% 00004100000000
132 5 20% 51000000000000
133 4 16% 00000041000000
136 4 16% 00000000410000
150 5 20% 00510000000000
498 3 12% 00000000003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
Number of Staff    
1 7 28% 1203600025012500
2 15 60% 3602404100003753100
3 2 8% 0000002500000
9 1 4% 1200000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
CSA Name    
2 8% 12000000000133.33
BADSHA 2 8% 0000000000266.67
BAGUS 1 4% 0000001250000
BAGUS DIVI 1 4% 0000001250000
BAGUSDWI 1 4% 0000001250000
FAISAL 1 4% 1200000000000
GULSUM SHAIK 1 4% 0012000000000
HASHIK 1 4% 0000000012500
HASIK 1 4% 0000000012500
HOSNI SULAIMAN 1 4% 0012000000000
MARWAN 1 4% 0000125000000
MOHAMED 1 4% 1200000000000
NASEER USMAN 1 4% 0000000012500
NASSER 1 4% 0000000012500
ODAY 1 4% 0000001250000
RAJITH KOVIL 1 4% 1200000000000
SAKIR 1 4% 0000125000000
SAMEER 1 4% 0012000000000
abd al razag 1 4% 0000125000000
cant read 1 4% 0012000000000
cant read the name 1 4% 0000125000000
dede amin 1 4% 0012000000000
nafal 1 4% 1200000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
CSA Number    
20 80% 51004804100250375266.67
5991 1 4% 0000000000133.33
7391 2 8% 0000002500000
941471 1 4% 0000000012500
942164 1 4% 0012000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Gender    
Male 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
Height    
Tall 2 8% 12000001250000
Medium 19 76% 480510025012541003100
Short 4 16% 00002502500000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Built    
Thin 4 16% 1201200012512500
Medium 19 76% 36036041003753753100
Fat 2 8% 12012000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Spectacles    
No 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
Beard    
Yes 8 32% 24012012500375133.33
No 17 68% 3604803754100125266.67
Total 25 100% 5100%5100%4100%4100%4100%3100%
Mustache    
Yes 12 48% 3601201251254100266.67
No 13 52% 24048037537500133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Ethnic Groups    
Expat. Arabs 2 8% 00000012512500
Filipino 2 8% 00120125000000
Indian 14 56% 5100360125002503100
Others 6 24% 001202503750000
Philipino 1 4% 0000000012500
Total 25 100% 5100%5100%4100%4100%4100%3100%
Other Ethnic Groups    
21 84% 510048037525041003100
INDONASIAN 1 4% 0000001250000
INDONESIA 1 4% 0000001250000
SRI LANKAN 1 4% 0000125000000
نيبالي 1 4% 0012000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Date    
2011-09-23 1 4% 1200000000000
2011-12-05 1 4% 0012000000000
2011-12-24 2 8% 00001251250000
2012-01-04 1 4% 0000000012500
2012-02-22 1 4% 0000000012500
2012-02-24 1 4% 0000001250000
2012-03-03 1 4% 0012000000000
2012-03-23 2 8% 2400000000000
2012-04-13 1 4% 0000125000000
2012-06-10 1 4% 0012000000000
2012-06-13 1 4% 0000001250000
2012-06-22 1 4% 0000000012500
2012-06-23 1 4% 0000125000000
2012-07-02 1 4% 1200000000000
2012-07-30 1 4% 0000000000133.33
2012-08-13 1 4% 0000125000000
2012-09-07 1 4% 0000000012500
2012-09-11 2 8% 12012000000000
2012-09-17 1 4% 0000000000133.33
2012-09-22 1 4% 0012000000000
2012-09-24 1 4% 0000001250000
2012-10-04 1 4% 0000000000133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Amount    
56.00 2 8% 12000001250000
63.00 2 8% 12000000000133.33
70.00 2 8% 12012000000000
72.00 1 4% 0012000000000
75.00 1 4% 0000125000000
76.00 1 4% 0000125000000
80.00 1 4% 1200000000000
81.00 3 12% 00000012525000
82.00 1 4% 0000125000000
83.80 1 4% 0000000012500
88.00 2 8% 00120125000000
89.00 4 16% 0012000125125133.33
96.00 1 4% 0012000000000
98.00 1 4% 1200000000000
101.00 1 4% 0000001250000
113.00 1 4% 0000000000133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Number of Vehicles    
1 12 48% 240240250250250266.67
2 8 32% 12012025025025000
3 1 4% 0000000000133.33
4 3 12% 12024000000000
17 1 4% 1200000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Time In    
2011-09-23 22:50:00 1 4% 1200000000000
2011-12-05 19:49:00 1 4% 0012000000000
2011-12-24 09:45:00 1 4% 0000001250000
2011-12-24 10:50:00 1 4% 0000125000000
2012-01-04 10:45:00 1 4% 0000000012500
2012-02-22 19:55:00 1 4% 0000000012500
2012-02-24 09:25:00 1 4% 0000001250000
2012-03-03 16:15:00 1 4% 0012000000000
2012-03-23 09:43:00 1 4% 1200000000000
2012-03-23 12:15:00 1 4% 1200000000000
2012-04-13 12:14:00 1 4% 0000125000000
2012-06-10 18:40:00 1 4% 0012000000000
2012-06-13 20:15:00 1 4% 0000001250000
2012-06-22 14:34:00 1 4% 0000000012500
2012-06-23 19:15:00 1 4% 0000125000000
2012-07-02 17:55:00 1 4% 1200000000000
2012-07-30 17:05:00 1 4% 0000000000133.33
2012-08-13 12:19:00 1 4% 0000125000000
2012-09-07 21:11:00 1 4% 0000000012500
2012-09-11 11:37:00 1 4% 0012000000000
2012-09-11 11:43:00 1 4% 1200000000000
2012-09-17 10:28:00 1 4% 0000000000133.33
2012-09-22 08:30:00 1 4% 0012000000000
2012-09-24 15:00:00 1 4% 0000001250000
2012-10-04 14:36:00 1 4% 0000000000133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Time Out    
2011-09-23 23:36:00 1 4% 1200000000000
2011-12-05 19:54:00 1 4% 0012000000000
2011-12-24 10:15:00 1 4% 0000001250000
2011-12-24 11:25:00 1 4% 0000125000000
2012-01-04 11:13:00 1 4% 0000000012500
2012-02-22 20:17:00 1 4% 0000000012500
2012-02-24 09:46:00 1 4% 0000001250000
2012-03-03 16:49:00 1 4% 0012000000000
2012-03-23 09:57:00 1 4% 1200000000000
2012-03-23 12:39:00 1 4% 1200000000000
2012-04-13 12:26:00 1 4% 0000125000000
2012-06-10 18:57:00 1 4% 0012000000000
2012-06-13 20:36:00 1 4% 0000001250000
2012-06-22 15:03:00 1 4% 0000000012500
2012-06-23 19:28:00 1 4% 0000125000000
2012-07-02 18:05:00 1 4% 1200000000000
2012-07-30 17:35:00 1 4% 0000000000133.33
2012-08-13 12:40:00 1 4% 0000125000000
2012-09-07 21:31:00 1 4% 0000000012500
2012-09-11 11:57:00 1 4% 0012000000000
2012-09-11 12:05:00 1 4% 1200000000000
2012-09-17 10:57:00 1 4% 0000000000133.33
2012-09-22 08:45:00 1 4% 0012000000000
2012-09-24 15:35:00 1 4% 0000001250000
2012-10-04 14:48:00 1 4% 0000000000133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Time of Visit    
07:00-10:00 4 16% 120120002500000
10:01-13:00 8 32% 24012037500125133.33
13:01-17:00 4 16% 0012000125125133.33
17:01-20:00 6 24% 12024012500125133.33
20:01-24:00 3 12% 120000012512500
Total 25 100% 5100%5100%4100%4100%4100%3100%
1. Was there proper sign to the Lube changing bay?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
2. Was the lube changing area clean and organized?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?    
Yes 2 8% 12000000000133.33
No 23 92% 4805100410041004100266.67
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
Oil on the floor 1 4% 0 0% 0 0% 0 0% 0 0% 0 0% 1 33.33%
4. Were the waiting area and table clean?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
5. Was the television in the waiting room working?    
Yes 22 88% 5100510041003752503100
No 2 8% 00000012512500
N.A. 1 4% 0000000012500
Total 25 100% 5100%5100%4100%4100%4100%3100%
6. Was the board displaying complimentary services neat and clean?    
Yes 18 72% 3604803752503753100
N.A. 7 28% 24012012525012500
Total 25 100% 5100%5100%4100%4100%4100%3100%
7. Was there any delay in approaching customers?    
Yes 1 4% 0000000012500
No 24 96% 51005100410041003753100
Total 25 100% 5100%5100%4100%4100%4100%3100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..    
Yes 18 72% 4804804100375250133.33
No 7 28% 12012000125250266.67
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
4,*49 1 4% 0 0% 0 0% 0 0% 0 0% 0 0% 1 33.33%
NO GREETINGS.IT WAS NORMAL. 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
NORMAL EXPRESSION,DID NOT GREET 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
No greetings or did not wish 4 16% 0 0% 1 20% 0 0% 1 25% 1 25% 1 33.33%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?    
Yes 24 96% 51005100375410041003100
No 1 4% 0000125000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
DID NOT SAY ANYTHING 1 4% 0 0% 0 0% 1 25% 0 0% 0 0% 0 0%
11. Did he offer the waiting area to you?    
Yes 16 64% 480360375375125266.67
No 9 36% 120240125125375133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
DID NOT OFFER 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
DID NOT SAY ANYTHING 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
Did not offer waiting area 4 16% 0 0% 2 40% 0 0% 0 0% 1 25% 1 33.33%
12. Did the staff thank you as you were leaving?    
Yes 18 72% 4804803752502503100
No 7 28% 12012012525025000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
DID NOT SAY ANYTHING 4 16% 1 20% 1 20% 1 25% 1 25% 0 0% 0 0%
DID NOT SAY THANK YOU 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
No farewell greeting or no thank you when leaving 2 8% 0 0% 0 0% 0 0% 1 25% 1 25% 0 0%
13. Was the uniform of the attendant neat and tidy?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
14. Was the attendant wearing visible nametag?    
Yes 23 92% 4805100410041004100266.67
No 2 8% 12000000000133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
Could not read the name or not clear or not visible or small letters so not visible 2 8% 0 0% 1 20% 1 25% 0 0% 0 0% 0 0%
No name tag 1 4% 0 0% 0 0% 0 0% 0 0% 0 0% 1 33.33%
عبد الرزاق 1 4% 0 0% 0 0% 1 25% 0 0% 0 0% 0 0%
لا يرتدي بطاقه 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
15. Was he able to communicate with customer ?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
16. Was staff courteous / friendly?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
17. Did attendant check whether you need top up or complete oil change?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
19. Did he check using gauge the quantity required to be topped up and informed you?    
Yes 24 96% 48051004100410041003100
Total 24 100% 4100%5100%4100%4100%4100%3100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
21. Did the attendant drain the used oil completely from your car?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?    
Yes 24 96% 51005100410041003753100
No 1 4% 0000000012500
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
DID NOT ASK 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
23. Did the attendant fill the correct grade as you requested?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
24. Did he request you to start engine and leave it running for one and a half minutes?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
31a. Battery Water top up    
Yes 22 88% 3604804100410041003100
No 1 4% 0012000000000
N.A. 2 8% 2400000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
31b. Coolant Water top up    
Yes 24 96% 48051004100410041003100
N.A. 1 4% 1200000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
31c. Auto Transmission Fluid top up    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
31d. Brake Fluid top up    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
31e. Gear Oil top up    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
31f. Air filter cleaning    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
31g. Wiper Water top up    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
31h. Clean engine using air gun    
Yes 25 100% 510051004100410041003100
Total 25 100% 5100%5100%4100%4100%4100%3100%
27. Were any of your questions related to lube change answered?    
Yes 24 96% 48051004100410041003100
N.A. 1 4% 1200000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
28. Did the staff place the mileage sticker in the car ?    
Yes 22 88% 5100360410041003753100
No 3 12% 00240000012500
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
DID NOT PLACE THE STICKER 1 4% 0 0% 1 20% 0 0% 0 0% 0 0% 0 0%
DID NOT PUT THE STICKER 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
Did not put the sticker 1 4% 0 0% 1 20% 0 0% 0 0% 0 0% 0 0%
29. Were you offered a receipt voluntarily?    
Yes 16 64% 3603604100375125266.67
No 9 36% 24024000125375133.33
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
GAVE ONLY AFTER ASKING 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
HAD TO ASK FOR RECIEPT 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
I HAD TO ASK FOR THE RECIEPT 1 4% 0 0% 0 0% 0 0% 1 25% 0 0% 0 0%
I had to ask for the reciept 5 20% 1 20% 2 40% 0 0% 0 0% 1 25% 1 33.33%
30a. Were they adequately stocked with all necessary supplies such as soap?    
Yes 18 72% 360480375375375266.67
No 2 8% 12000000000133.33
Total 20 100% 4100%4100%3100%3100%3100%3100%
Comments    
No soap 1 4% 0 0% 0 0% 0 0% 0 0% 0 0% 1 33.33%
لا يوجد صابون 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?    
Yes 14 56% 360480250250125266.67
No 6 24% 12000125125250133.33
Total 20 100% 4100%4100%3100%3100%3100%3100%
Comments    
No tissues 3 12% 0 0% 0 0% 1 25% 1 25% 0 0% 1 33.33%
لا يوجد ورق تواليت 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)    
Yes 2 8% 12000125000000
N.A. 18 72% 3604802503753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
31a. Were sinks clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
31b. Were mirrors clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
31c. Were hand dryers clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
31d. Were dispensers clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
31e. Were toilets and urinals clean?    
Yes 19 76% 4804803753752503100
No 1 4% 0000000012500
Total 20 100% 4100%4100%3100%3100%3100%3100%
Comments    
Urinal was dirty 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
32a. Were doors clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
32b. Were walls clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
32c. Were ceiling clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
32d. Were vents clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
32e. Were floors clean?    
Yes 16 64% 3603603753751253100
No 4 16% 120120000025000
Total 20 100% 4100%4100%3100%3100%3100%3100%
Comments    
1 4% 0 0% 0 0% 1 25% 0 0% 0 0% 0 0%
FLO0R WAS WET AND DIRTY 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
Thete was sand or dust 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
Water on the floor 2 8% 0 0% 1 20% 0 0% 0 0% 1 25% 0 0%
32f. Were baseboards clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
32g. Were grout clean?    
Yes 20 80% 4804803753753753100
Total 20 100% 4100%4100%3100%3100%3100%3100%
33a. Were trash containers clean?    
Yes 19 76% 4804802503753753100
N.A. 1 4% 0000125000000
Total 20 100% 4100%4100%3100%3100%3100%3100%
Comments    
No trash container 1 4% 0 0% 0 0% 1 25% 0 0% 0 0% 0 0%
33b. Were trash containers not overflowing?    
Yes 18 72% 3604802503753753100
No 1 4% 1200000000000
N.A. 1 4% 0000125000000
Total 20 100% 4100%4100%3100%3100%3100%3100%
Comments    
حاويات القمامه ممثلئه 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 24 96% 48051004100410041003100
No 1 4% 1200000000000
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
رائحه الحمام كريهه 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
35. Were all the facilities inside the restroom in good working condition ?    
Yes 21 84% 360510041003753753100
No 4 16% 240000012512500
Total 25 100% 5100%5100%4100%4100%4100%3100%
Comments    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
HAND DRYER WAS NOT WORKING 1 4% 1 20% 0 0% 0 0% 0 0% 0 0% 0 0%
HAND DRYERS WAS NOT WORKING 1 4% 0 0% 0 0% 0 0% 1 25% 0 0% 0 0%
Water leaking 1 4% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
36. Was the Mosque premises clean ?    
Yes 7 28% 12012025025012500
N.A. 18 72% 4804802502503753100
Total 25 100% 5100%5100%4100%4100%4100%3100%
OVER ALL COMMENTS    
THE STAFF WAS VERY KNOWLEDGEABLE 1 4% 0 0% 0 0% 0 0% 1 25% 0 0% 0 0%