Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 907953
Sample Size: 25
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 13 | 52% | 1 | 20% | 2 | 33.33% | 4 | 66.67% | 6 | 75% |
| en | 12 | 48% | 4 | 80% | 4 | 66.67% | 2 | 33.33% | 2 | 25% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Company | ||||||||||
| Adnoc | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Shopper ID | ||||||||||
| 11 | 3 | 12% | 0 | 0% | 1 | 16.67% | 1 | 16.67% | 1 | 12.5% |
| 23 | 2 | 8% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| 69 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 113 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 127 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 147 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 148 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 157 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 158 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 165 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1029 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 1031 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 1034 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 1061 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 1062 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012 | 2 | 8% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| 2014 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2016 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2031 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2032 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2049 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Serial No | ||||||||||
| 0231 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0235 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0245 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0263 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0266 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0267 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0270 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0283 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0288 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0296 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0300 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0303 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0309 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0319 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0327 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0337 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0338 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0514 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 0532 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0559 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 646 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 681 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 683 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 757 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 83 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Operator Code | ||||||||||
| 4 | 16% | 4 | 80% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 3409 | 2 | 8% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 25% |
| 5051 | 14 | 56% | 0 | 0% | 4 | 66.67% | 4 | 66.67% | 6 | 75% |
| 9001 | 2 | 8% | 0 | 0% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| basma | 2 | 8% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| بسمه | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Emirate | ||||||||||
| Al Ain | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Site ID | ||||||||||
| 7 | 4 | 16% | 1 | 20% | 1 | 16.67% | 1 | 16.67% | 1 | 12.5% |
| 132 | 5 | 20% | 1 | 20% | 2 | 33.33% | 1 | 16.67% | 1 | 12.5% |
| 133 | 4 | 16% | 1 | 20% | 1 | 16.67% | 1 | 16.67% | 1 | 12.5% |
| 136 | 4 | 16% | 1 | 20% | 1 | 16.67% | 1 | 16.67% | 1 | 12.5% |
| 150 | 5 | 20% | 1 | 20% | 1 | 16.67% | 1 | 16.67% | 2 | 25% |
| 498 | 3 | 12% | 0 | 0% | 0 | 0% | 1 | 16.67% | 2 | 25% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Number of Staff | ||||||||||
| 1 | 7 | 28% | 2 | 40% | 2 | 33.33% | 2 | 33.33% | 1 | 12.5% |
| 2 | 15 | 60% | 2 | 40% | 4 | 66.67% | 3 | 50% | 6 | 75% |
| 3 | 2 | 8% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 12.5% |
| 9 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| CSA Name | ||||||||||
| 2 | 8% | 0 | 0% | 1 | 16.67% | 0 | 0% | 1 | 12.5% | |
| BADSHA | 2 | 8% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 12.5% |
| BAGUS | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| BAGUS DIVI | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| BAGUSDWI | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| FAISAL | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| GULSUM SHAIK | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| HASHIK | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| HASIK | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| HOSNI SULAIMAN | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| MARWAN | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| MOHAMED | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| NASEER USMAN | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| NASSER | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| ODAY | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| RAJITH KOVIL | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| SAKIR | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| SAMEER | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| abd al razag | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| cant read | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| cant read the name | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| dede amin | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| nafal | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| CSA Number | ||||||||||
| 20 | 80% | 3 | 60% | 6 | 100% | 5 | 83.33% | 6 | 75% | |
| 5991 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 7391 | 2 | 8% | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 941471 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 942164 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Gender | ||||||||||
| Male | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Height | ||||||||||
| Tall | 2 | 8% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 12.5% |
| Medium | 19 | 76% | 4 | 80% | 5 | 83.33% | 4 | 66.67% | 6 | 75% |
| Short | 4 | 16% | 1 | 20% | 1 | 16.67% | 1 | 16.67% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Built | ||||||||||
| Thin | 4 | 16% | 1 | 20% | 0 | 0% | 1 | 16.67% | 2 | 25% |
| Medium | 19 | 76% | 4 | 80% | 4 | 66.67% | 5 | 83.33% | 6 | 75% |
| Fat | 2 | 8% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Spectacles | ||||||||||
| No | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Beard | ||||||||||
| Yes | 8 | 32% | 3 | 60% | 2 | 33.33% | 1 | 16.67% | 2 | 25% |
| No | 17 | 68% | 2 | 40% | 4 | 66.67% | 5 | 83.33% | 6 | 75% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Mustache | ||||||||||
| Yes | 12 | 48% | 3 | 60% | 3 | 50% | 3 | 50% | 3 | 37.5% |
| No | 13 | 52% | 2 | 40% | 3 | 50% | 3 | 50% | 5 | 62.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Ethnic Groups | ||||||||||
| Expat. Arabs | 2 | 8% | 0 | 0% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| Filipino | 2 | 8% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 25% |
| Indian | 14 | 56% | 1 | 20% | 4 | 66.67% | 4 | 66.67% | 5 | 62.5% |
| Others | 6 | 24% | 3 | 60% | 2 | 33.33% | 0 | 0% | 1 | 12.5% |
| Philipino | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Other Ethnic Groups | ||||||||||
| 21 | 84% | 2 | 40% | 6 | 100% | 6 | 100% | 7 | 87.5% | |
| INDONASIAN | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| INDONESIA | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| SRI LANKAN | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| نيبالي | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Date | ||||||||||
| 2011-09-23 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-05 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 | 2 | 8% | 2 | 40% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-04 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-22 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-02-24 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-03 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-23 | 2 | 8% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-04-13 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-06-10 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-13 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-22 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-23 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-02 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-30 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-08-13 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-07 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-11 | 2 | 8% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 25% |
| 2012-09-17 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-22 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-24 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-10-04 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Amount | ||||||||||
| 56.00 | 2 | 8% | 0 | 0% | 1 | 16.67% | 1 | 16.67% | 0 | 0% |
| 63.00 | 2 | 8% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 12.5% |
| 70.00 | 2 | 8% | 1 | 20% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 72.00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 75.00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 76.00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 80.00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 81.00 | 3 | 12% | 0 | 0% | 1 | 16.67% | 0 | 0% | 2 | 25% |
| 82.00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 83.80 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 88.00 | 2 | 8% | 0 | 0% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| 89.00 | 4 | 16% | 1 | 20% | 0 | 0% | 1 | 16.67% | 2 | 25% |
| 96.00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 98.00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 101.00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 113.00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Number of Vehicles | ||||||||||
| 1 | 12 | 48% | 3 | 60% | 3 | 50% | 4 | 66.67% | 2 | 25% |
| 2 | 8 | 32% | 0 | 0% | 2 | 33.33% | 2 | 33.33% | 4 | 50% |
| 3 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 4 | 3 | 12% | 1 | 20% | 1 | 16.67% | 0 | 0% | 1 | 12.5% |
| 17 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Time In | ||||||||||
| 2011-09-23 22:50:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-05 19:49:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 09:45:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 10:50:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-04 10:45:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-22 19:55:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-02-24 09:25:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-03 16:15:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-23 09:43:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-23 12:15:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-04-13 12:14:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-06-10 18:40:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-13 20:15:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-22 14:34:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-23 19:15:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-02 17:55:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-30 17:05:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-08-13 12:19:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-07 21:11:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-11 11:37:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-11 11:43:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-17 10:28:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-22 08:30:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-24 15:00:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-10-04 14:36:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Time Out | ||||||||||
| 2011-09-23 23:36:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-05 19:54:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 10:15:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 11:25:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-04 11:13:00 | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-22 20:17:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-02-24 09:46:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-03 16:49:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-23 09:57:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-03-23 12:39:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-04-13 12:26:00 | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 2012-06-10 18:57:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-13 20:36:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-22 15:03:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-23 19:28:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-02 18:05:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-30 17:35:00 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-08-13 12:40:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-07 21:31:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-11 11:57:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-11 12:05:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-17 10:57:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-22 08:45:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-24 15:35:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-10-04 14:48:00 | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 4 | 16% | 1 | 20% | 2 | 33.33% | 0 | 0% | 1 | 12.5% |
| 10:01-13:00 | 8 | 32% | 2 | 40% | 2 | 33.33% | 0 | 0% | 4 | 50% |
| 13:01-17:00 | 4 | 16% | 0 | 0% | 1 | 16.67% | 1 | 16.67% | 2 | 25% |
| 17:01-20:00 | 6 | 24% | 1 | 20% | 1 | 16.67% | 4 | 66.67% | 0 | 0% |
| 20:01-24:00 | 3 | 12% | 1 | 20% | 0 | 0% | 1 | 16.67% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| Yes | 2 | 8% | 1 | 20% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| No | 23 | 92% | 4 | 80% | 6 | 100% | 5 | 83.33% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| Oil on the floor | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 22 | 88% | 4 | 80% | 4 | 66.67% | 6 | 100% | 8 | 100% |
| No | 2 | 8% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| N.A. | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 18 | 72% | 2 | 40% | 4 | 66.67% | 5 | 83.33% | 7 | 87.5% |
| N.A. | 7 | 28% | 3 | 60% | 2 | 33.33% | 1 | 16.67% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||
| Yes | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 24 | 96% | 4 | 80% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 18 | 72% | 5 | 100% | 4 | 66.67% | 4 | 66.67% | 5 | 62.5% |
| No | 7 | 28% | 0 | 0% | 2 | 33.33% | 2 | 33.33% | 3 | 37.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| 4,*49 | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| NO GREETINGS.IT WAS NORMAL. | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| NORMAL EXPRESSION,DID NOT GREET | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 4 | 16% | 0 | 0% | 0 | 0% | 1 | 16.67% | 3 | 37.5% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 24 | 96% | 4 | 80% | 6 | 100% | 6 | 100% | 8 | 100% |
| No | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 16 | 64% | 3 | 60% | 3 | 50% | 4 | 66.67% | 6 | 75% |
| No | 9 | 36% | 2 | 40% | 3 | 50% | 2 | 33.33% | 2 | 25% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| DID NOT OFFER | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| DID NOT SAY ANYTHING | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Did not offer waiting area | 4 | 16% | 0 | 0% | 0 | 0% | 2 | 33.33% | 2 | 25% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 18 | 72% | 2 | 40% | 4 | 66.67% | 6 | 100% | 6 | 75% |
| No | 7 | 28% | 3 | 60% | 2 | 33.33% | 0 | 0% | 2 | 25% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 4 | 16% | 2 | 40% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| DID NOT SAY THANK YOU | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 2 | 8% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 25% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 23 | 92% | 5 | 100% | 5 | 83.33% | 6 | 100% | 7 | 87.5% |
| No | 2 | 8% | 0 | 0% | 1 | 16.67% | 0 | 0% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 2 | 8% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 12.5% |
| No name tag | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| عبد الرزاق | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| لا يرتدي بطاقه | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 24 | 96% | 4 | 80% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 24 | 100% | 4 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 24 | 96% | 4 | 80% | 6 | 100% | 6 | 100% | 8 | 100% |
| No | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| DID NOT ASK | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 22 | 88% | 4 | 80% | 4 | 66.67% | 6 | 100% | 8 | 100% |
| No | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| N.A. | 2 | 8% | 1 | 20% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 24 | 96% | 4 | 80% | 6 | 100% | 6 | 100% | 8 | 100% |
| N.A. | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 24 | 96% | 5 | 100% | 5 | 83.33% | 6 | 100% | 8 | 100% |
| N.A. | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 22 | 88% | 4 | 80% | 5 | 83.33% | 5 | 83.33% | 8 | 100% |
| No | 3 | 12% | 1 | 20% | 1 | 16.67% | 1 | 16.67% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| DID NOT PLACE THE STICKER | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| DID NOT PUT THE STICKER | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| Did not put the sticker | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 16 | 64% | 4 | 80% | 3 | 50% | 3 | 50% | 6 | 75% |
| No | 9 | 36% | 1 | 20% | 3 | 50% | 3 | 50% | 2 | 25% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| GAVE ONLY AFTER ASKING | 1 | 4% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| HAD TO ASK FOR RECIEPT | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| I HAD TO ASK FOR THE RECIEPT | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 5 | 20% | 0 | 0% | 0 | 0% | 3 | 50% | 2 | 25% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 18 | 72% | 0 | 0% | 5 | 83.33% | 5 | 83.33% | 8 | 100% |
| No | 2 | 8% | 0 | 0% | 1 | 16.67% | 1 | 16.67% | 0 | 0% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| No soap | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| لا يوجد صابون | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 14 | 56% | 0 | 0% | 4 | 66.67% | 3 | 50% | 7 | 87.5% |
| No | 6 | 24% | 0 | 0% | 2 | 33.33% | 3 | 50% | 1 | 12.5% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| No tissues | 3 | 12% | 0 | 0% | 0 | 0% | 2 | 33.33% | 1 | 12.5% |
| لا يوجد ورق تواليت | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 2 | 8% | 0 | 0% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| N.A. | 18 | 72% | 0 | 0% | 4 | 66.67% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 19 | 76% | 0 | 0% | 6 | 100% | 5 | 83.33% | 8 | 100% |
| No | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| Urinal was dirty | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 32a. Were doors clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 16 | 64% | 0 | 0% | 5 | 83.33% | 5 | 83.33% | 6 | 75% |
| No | 4 | 16% | 0 | 0% | 1 | 16.67% | 1 | 16.67% | 2 | 25% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% | |
| FLO0R WAS WET AND DIRTY | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Thete was sand or dust | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Water on the floor | 2 | 8% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 12.5% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 20 | 80% | 0 | 0% | 6 | 100% | 6 | 100% | 8 | 100% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 19 | 76% | 0 | 0% | 6 | 100% | 6 | 100% | 7 | 87.5% |
| N.A. | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| No trash container | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 18 | 72% | 0 | 0% | 5 | 83.33% | 6 | 100% | 7 | 87.5% |
| No | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| N.A. | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 20 | 100% | 0 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| Øاويات القمامه ممثلئه | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 24 | 96% | 5 | 100% | 5 | 83.33% | 6 | 100% | 8 | 100% |
| No | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| رائØÙ‡ الØمام كريهه | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 21 | 84% | 5 | 100% | 4 | 66.67% | 5 | 83.33% | 7 | 87.5% |
| No | 4 | 16% | 0 | 0% | 2 | 33.33% | 1 | 16.67% | 1 | 12.5% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| Comments | ||||||||||
| Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken | 1 | 4% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| HAND DRYER WAS NOT WORKING | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| HAND DRYERS WAS NOT WORKING | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Water leaking | 1 | 4% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 7 | 28% | 3 | 60% | 1 | 16.67% | 3 | 50% | 0 | 0% |
| N.A. | 18 | 72% | 2 | 40% | 5 | 83.33% | 3 | 50% | 8 | 100% |
| Total | 25 | 100% | 5 | 100% | 6 | 100% | 6 | 100% | 8 | 100% |
| OVER ALL COMMENTS | ||||||||||
| THE STAFF WAS VERY KNOWLEDGEABLE | 1 | 4% | 0 | 0% | 1 | 16.67% | 0 | 0% | 0 | 0% |