Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site Manager Number: 908037

Sample Size:  10

Questions Total Samples 997-Al Markhania-Airport Rd753-Al Bateen-AA/Al Salmat St857-Khabeesi-Near CarrefourAA-760-Al Dhahira-Al Wajan/AA Rd
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 5 50% 12525011001100
en 5 50% 3752500000
Total 10 100% 4100%4100%1100%1100%
Company    
Adnoc 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
Shopper ID    
25 1 10% 125000000
147 1 10% 001250000
148 1 10% 0000110000
149 1 10% 0000001100
167 1 10% 125000000
1015 1 10% 001250000
1031 1 10% 001250000
1032 1 10% 125000000
2031 2 20% 1251250000
Total 10 100% 4100%4100%1100%1100%
Serial No    
0223 1 10% 001250000
0227 1 10% 001250000
0237 1 10% 001250000
0269 1 10% 0000110000
0292 1 10% 125000000
0295 1 10% 125000000
0313 1 10% 125000000
0347 1 10% 0000001100
222 1 10% 125000000
686 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Operator Code    
2 20% 1251250000
5051 5 50% 12525011001100
9003 1 10% 125000000
basma 2 20% 1251250000
Total 10 100% 4100%4100%1100%1100%
Emirate    
Al Ain 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
Site ID    
2 4 40% 0041000000
8 1 10% 0000001100
74 1 10% 0000110000
169 4 40% 4100000000
Total 10 100% 4100%4100%1100%1100%
Number of Staff    
1 5 50% 250250110000
2 2 20% 12500001100
3 2 20% 002500000
7 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
CSA Name    
1 10% 001250000
ANEES 1 10% 001250000
HABEEBU REHMAN 1 10% 0000110000
MOHD 1 10% 0000001100
MOHD DEHRALOU 1 10% 125000000
MOHD RASHID 1 10% 001250000
SANTOSH 1 10% 001250000
TONI 1 10% 125000000
anees 1 10% 125000000
cant read the name 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
CSA Number    
9 90% 41004100001100
7817 1 10% 0000110000
Total 10 100% 4100%4100%1100%1100%
Gender    
Male 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
Height    
Tall 1 10% 125000000
Medium 8 80% 37537511001100
Short 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Built    
Thin 1 10% 125000000
Medium 9 90% 375410011001100
Total 10 100% 4100%4100%1100%1100%
Spectacles    
Yes 1 10% 125000000
No 9 90% 375410011001100
Total 10 100% 4100%4100%1100%1100%
Beard    
Yes 3 30% 125125110000
No 7 70% 375375001100
Total 10 100% 4100%4100%1100%1100%
Mustache    
Yes 2 20% 12500110000
No 8 80% 3754100001100
Total 10 100% 4100%4100%1100%1100%
Ethnic Groups    
Indian 9 90% 375410011001100
Others 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Other Ethnic Groups    
10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
Date    
2011-10-07 1 10% 125000000
2011-12-23 1 10% 001250000
2012-04-13 2 20% 1251250000
2012-07-25 1 10% 125000000
2012-07-26 1 10% 001250000
2012-09-08 1 10% 0000110000
2012-09-11 1 10% 125000000
2012-09-20 2 20% 00125001100
Total 10 100% 4100%4100%1100%1100%
Amount    
49.00 2 20% 002500000
67.00 1 10% 125000000
73.00 1 10% 0000001100
76.00 2 20% 1251250000
81.00 1 10% 125000000
88.00 1 10% 0000110000
89.00 1 10% 001250000
119.00 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Number of Vehicles    
0 2 20% 1251250000
1 4 40% 250125110000
2 3 30% 00250001100
13 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Time In    
2011-10-07 11:24:00 1 10% 125000000
2011-12-23 19:56:00 1 10% 001250000
2012-04-13 10:00:00 1 10% 125000000
2012-04-13 13:15:00 1 10% 001250000
2012-07-25 20:46:00 1 10% 125000000
2012-07-26 10:20:00 1 10% 001250000
2012-09-08 09:57:00 1 10% 0000110000
2012-09-11 21:10:00 1 10% 125000000
2012-09-20 13:30:00 1 10% 001250000
2012-09-20 22:32:00 1 10% 0000001100
Total 10 100% 4100%4100%1100%1100%
Time Out    
2011-10-07 12:06:00 1 10% 125000000
2011-12-23 20:31:00 1 10% 001250000
2012-04-13 10:14:00 1 10% 125000000
2012-04-13 13:27:00 1 10% 001250000
2012-07-25 21:00:00 1 10% 125000000
2012-07-26 10:36:00 1 10% 001250000
2012-09-08 10:18:00 1 10% 0000110000
2012-09-11 21:18:00 1 10% 125000000
2012-09-20 13:52:00 1 10% 001250000
2012-09-20 22:51:00 1 10% 0000001100
Total 10 100% 4100%4100%1100%1100%
Time of Visit    
10:01-13:00 4 40% 250125110000
13:01-17:00 2 20% 002500000
17:01-20:00 1 10% 001250000
20:01-24:00 3 30% 25000001100
Total 10 100% 4100%4100%1100%1100%
1. Was there proper sign to the Lube changing bay?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
2. Was the lube changing area clean and organized?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?    
Yes 1 10% 001250000
No 9 90% 410037511001100
Total 10 100% 4100%4100%1100%1100%
4. Were the waiting area and table clean?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
5. Was the television in the waiting room working?    
Yes 9 90% 410037511001100
N.A. 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Comments    
NO TV 1 10% 0 0% 1 25% 0 0% 0 0%
6. Was the board displaying complimentary services neat and clean?    
Yes 9 90% 41004100001100
N.A. 1 10% 0000110000
Total 10 100% 4100%4100%1100%1100%
7. Was there any delay in approaching customers?    
No 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..    
Yes 7 70% 37541000000
No 3 30% 1250011001100
Total 10 100% 4100%4100%1100%1100%
Comments    
No greetings or did not wish 2 20% 0 0% 0 0% 1 100% 1 100%
Normal without any expressions 1 10% 1 25% 0 0% 0 0% 0 0%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
11. Did he offer the waiting area to you?    
Yes 8 80% 4100375001100
No 2 20% 00125110000
Total 10 100% 4100%4100%1100%1100%
Comments    
DID NOT OFFER WAITHING AREA 1 10% 0 0% 1 25% 0 0% 0 0%
Did not offer waiting area 1 10% 0 0% 0 0% 1 100% 0 0%
12. Did the staff thank you as you were leaving?    
Yes 7 70% 41003750000
No 3 30% 0012511001100
Total 10 100% 4100%4100%1100%1100%
Comments    
No farewell greeting or no thank you when leaving 3 30% 0 0% 1 25% 1 100% 1 100%
13. Was the uniform of the attendant neat and tidy?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
14. Was the attendant wearing visible nametag?    
Yes 9 90% 410037511001100
No 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Comments    
anees 1 10% 1 25% 0 0% 0 0% 0 0%
لا يضع بطاقه 1 10% 0 0% 1 25% 0 0% 0 0%
15. Was he able to communicate with customer ?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
16. Was staff courteous / friendly?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
17. Did attendant check whether you need top up or complete oil change?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
19. Did he check using gauge the quantity required to be topped up and informed you?    
Yes 9 90% 375410011001100
Total 9 100% 3100%4100%1100%1100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
21. Did the attendant drain the used oil completely from your car?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
23. Did the attendant fill the correct grade as you requested?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
24. Did he request you to start engine and leave it running for one and a half minutes?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
31a. Battery Water top up    
Yes 9 90% 375410011001100
No 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
31b. Coolant Water top up    
Yes 9 90% 375410011001100
No 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
31c. Auto Transmission Fluid top up    
Yes 9 90% 375410011001100
No 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
31d. Brake Fluid top up    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
31e. Gear Oil top up    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
31f. Air filter cleaning    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
31g. Wiper Water top up    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
31h. Clean engine using air gun    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
27. Were any of your questions related to lube change answered?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
28. Did the staff place the mileage sticker in the car ?    
Yes 9 90% 410037511001100
No 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Comments    
NO STICKER WAS PUT 1 10% 0 0% 1 25% 0 0% 0 0%
29. Were you offered a receipt voluntarily?    
Yes 6 60% 250375001100
No 4 40% 250125110000
Total 10 100% 4100%4100%1100%1100%
Comments    
I had to ask for the reciept 1 10% 0 0% 0 0% 1 100% 0 0%
لم يعرض علي وصل استلام 1 10% 0 0% 1 25% 0 0% 0 0%
30a. Were they adequately stocked with all necessary supplies such as soap?    
Yes 6 60% 25025011001100
No 2 20% 1251250000
Total 8 100% 3100%3100%1100%1100%
Comments    
No soap 2 20% 1 25% 1 25% 0 0% 0 0%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?    
Yes 7 70% 25037511001100
No 1 10% 125000000
Total 8 100% 3100%3100%1100%1100%
Comments    
No tissues 1 10% 1 25% 0 0% 0 0% 0 0%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)    
Yes 2 20% 1251250000
N.A. 6 60% 25025011001100
Total 8 100% 3100%3100%1100%1100%
31a. Were sinks clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
31b. Were mirrors clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
31c. Were hand dryers clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
31d. Were dispensers clean?    
Yes 7 70% 25037511001100
No 1 10% 125000000
Total 8 100% 3100%3100%1100%1100%
Comments    
I had to ask for the reciept 1 10% 1 25% 0 0% 0 0% 0 0%
31e. Were toilets and urinals clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
32a. Were doors clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
32b. Were walls clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
32c. Were ceiling clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
32d. Were vents clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
32e. Were floors clean?    
Yes 6 60% 250375001100
No 2 20% 12500110000
Total 8 100% 3100%3100%1100%1100%
Comments    
Thete was sand or dust 1 10% 0 0% 0 0% 1 100% 0 0%
Water on the floor 1 10% 1 25% 0 0% 0 0% 0 0%
32f. Were baseboards clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
32g. Were grout clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
33a. Were trash containers clean?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
33b. Were trash containers not overflowing?    
Yes 7 70% 25037511001100
No 1 10% 125000000
Total 8 100% 3100%3100%1100%1100%
Comments    
Overflowing 1 10% 1 25% 0 0% 0 0% 0 0%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 9 90% 41004100001100
No 1 10% 0000110000
Total 10 100% 4100%4100%1100%1100%
Comments    
Bad smell 1 10% 0 0% 0 0% 1 100% 0 0%
35. Were all the facilities inside the restroom in good working condition ?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
36. Was the Mosque premises clean ?    
Yes 1 10% 0000001100
N.A. 9 90% 41004100110000
Total 10 100% 4100%4100%1100%1100%
Comments    
No mosque 1 10% 0 0% 1 25% 0 0% 0 0%