Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site Manager Number: 908037
Sample Size: 10
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 5 | 50% | 0 | 0% | 0 | 0% | 2 | 100% | 3 | 75% |
| en | 5 | 50% | 2 | 100% | 2 | 100% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Company | ||||||||||
| Adnoc | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Shopper ID | ||||||||||
| 25 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 147 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 148 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 149 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 167 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1015 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 1031 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 1032 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2031 | 2 | 20% | 0 | 0% | 1 | 50% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Serial No | ||||||||||
| 0223 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 0227 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0237 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0269 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0292 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 0295 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0313 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0347 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 222 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 686 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Operator Code | ||||||||||
| 2 | 20% | 2 | 100% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 5051 | 5 | 50% | 0 | 0% | 0 | 0% | 2 | 100% | 3 | 75% |
| 9003 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| basma | 2 | 20% | 0 | 0% | 2 | 100% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Emirate | ||||||||||
| Al Ain | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Site ID | ||||||||||
| 2 | 4 | 40% | 1 | 50% | 1 | 50% | 1 | 50% | 1 | 25% |
| 8 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 74 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 169 | 4 | 40% | 1 | 50% | 1 | 50% | 1 | 50% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Number of Staff | ||||||||||
| 1 | 5 | 50% | 0 | 0% | 2 | 100% | 1 | 50% | 2 | 50% |
| 2 | 2 | 20% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 25% |
| 3 | 2 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 1 | 25% |
| 7 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| CSA Name | ||||||||||
| 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% | |
| ANEES | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| HABEEBU REHMAN | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| MOHD | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| MOHD DEHRALOU | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| MOHD RASHID | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| SANTOSH | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| TONI | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| anees | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| cant read the name | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| CSA Number | ||||||||||
| 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% | |
| 7817 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Gender | ||||||||||
| Male | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Height | ||||||||||
| Tall | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Medium | 8 | 80% | 1 | 50% | 1 | 50% | 2 | 100% | 4 | 100% |
| Short | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Built | ||||||||||
| Thin | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Medium | 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Spectacles | ||||||||||
| Yes | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| No | 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Beard | ||||||||||
| Yes | 3 | 30% | 1 | 50% | 0 | 0% | 1 | 50% | 1 | 25% |
| No | 7 | 70% | 1 | 50% | 2 | 100% | 1 | 50% | 3 | 75% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Mustache | ||||||||||
| Yes | 2 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 1 | 25% |
| No | 8 | 80% | 1 | 50% | 2 | 100% | 2 | 100% | 3 | 75% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Ethnic Groups | ||||||||||
| Indian | 9 | 90% | 2 | 100% | 2 | 100% | 1 | 50% | 4 | 100% |
| Others | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||||||
| 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% | |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Date | ||||||||||
| 2011-10-07 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-23 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-04-13 | 2 | 20% | 0 | 0% | 2 | 100% | 0 | 0% | 0 | 0% |
| 2012-07-25 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-26 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-09-08 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-11 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-20 | 2 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Amount | ||||||||||
| 49.00 | 2 | 20% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 25% |
| 67.00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 73.00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 76.00 | 2 | 20% | 0 | 0% | 2 | 100% | 0 | 0% | 0 | 0% |
| 81.00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 88.00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 89.00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 119.00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 2 | 20% | 0 | 0% | 0 | 0% | 2 | 100% | 0 | 0% |
| 1 | 4 | 40% | 0 | 0% | 2 | 100% | 0 | 0% | 2 | 50% |
| 2 | 3 | 30% | 1 | 50% | 0 | 0% | 0 | 0% | 2 | 50% |
| 13 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Time In | ||||||||||
| 2011-10-07 11:24:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-23 19:56:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-04-13 10:00:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-04-13 13:15:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-07-25 20:46:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-26 10:20:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-09-08 09:57:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-11 21:10:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-20 13:30:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-20 22:32:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Time Out | ||||||||||
| 2011-10-07 12:06:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-23 20:31:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-04-13 10:14:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-04-13 13:27:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-07-25 21:00:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-26 10:36:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-09-08 10:18:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-11 21:18:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-20 13:52:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-20 22:51:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Time of Visit | ||||||||||
| 10:01-13:00 | 4 | 40% | 1 | 50% | 1 | 50% | 1 | 50% | 1 | 25% |
| 13:01-17:00 | 2 | 20% | 0 | 0% | 1 | 50% | 0 | 0% | 1 | 25% |
| 17:01-20:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20:01-24:00 | 3 | 30% | 0 | 0% | 0 | 0% | 1 | 50% | 2 | 50% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| Yes | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| N.A. | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| NO TV | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% |
| N.A. | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 7. Was there any delay in approaching customers? | ||||||||||
| No | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 7 | 70% | 2 | 100% | 2 | 100% | 2 | 100% | 1 | 25% |
| No | 3 | 30% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 75% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No greetings or did not wish | 2 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| Normal without any expressions | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 8 | 80% | 1 | 50% | 2 | 100% | 2 | 100% | 3 | 75% |
| No | 2 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| DID NOT OFFER WAITHING AREA | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Did not offer waiting area | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 7 | 70% | 2 | 100% | 2 | 100% | 2 | 100% | 1 | 25% |
| No | 3 | 30% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 75% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No farewell greeting or no thank you when leaving | 3 | 30% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 75% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 9 | 90% | 2 | 100% | 1 | 50% | 2 | 100% | 4 | 100% |
| No | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| anees | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| لا يضع بطاقه | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 9 | 100% | 1 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| No | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| No | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| No | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| No | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| NO STICKER WAS PUT | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 6 | 60% | 1 | 50% | 1 | 50% | 2 | 100% | 2 | 50% |
| No | 4 | 40% | 1 | 50% | 1 | 50% | 0 | 0% | 2 | 50% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| I had to ask for the reciept | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| لم يعرض علي وصل استلام | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 6 | 60% | 0 | 0% | 2 | 100% | 1 | 50% | 3 | 75% |
| No | 2 | 20% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 25% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No soap | 2 | 20% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 25% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 1 | 50% | 4 | 100% |
| No | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No tissues | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 2 | 20% | 0 | 0% | 2 | 100% | 0 | 0% | 0 | 0% |
| N.A. | 6 | 60% | 0 | 0% | 0 | 0% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 75% |
| No | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| I had to ask for the reciept | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 32a. Were doors clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 6 | 60% | 0 | 0% | 2 | 100% | 1 | 50% | 3 | 75% |
| No | 2 | 20% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 25% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| Thete was sand or dust | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Water on the floor | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 7 | 70% | 0 | 0% | 2 | 100% | 1 | 50% | 4 | 100% |
| No | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| Overflowing | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% |
| No | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| Bad smell | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| N.A. | 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No mosque | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |