Company: Adnoc

Filter: Company: Adnoc + Service: Lube + Site: 896-Al Bawaba-1 RAK

Sample Size:  4

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 50% 1 100% 0 0% 0 0% 1 100%
en 2 50% 0 0% 1 100% 1 100% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Shopper ID                    
168 1 25% 0 0% 0 0% 0 0% 1 100%
185 1 25% 1 100% 0 0% 0 0% 0 0%
2015 1 25% 0 0% 1 100% 0 0% 0 0%
2024 1 25% 0 0% 0 0% 1 100% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Serial No                    
0444 1 25% 0 0% 1 100% 0 0% 0 0%
0464 1 25% 0 0% 0 0% 1 100% 0 0%
0487 1 25% 0 0% 0 0% 0 0% 1 100%
238 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Operator Code                    
5051 1 25% 0 0% 0 0% 0 0% 1 100%
9001 1 25% 0 0% 0 0% 1 100% 0 0%
basma 1 25% 0 0% 1 100% 0 0% 0 0%
بسمه 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Emirate                    
Ras Al Khaimah 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Site ID                    
106 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 3 75% 0 0% 1 100% 1 100% 1 100%
2 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
CSA Name                    
MOHAMMED NABEEL 1 25% 0 0% 0 0% 0 0% 1 100%
joel 1 25% 0 0% 1 100% 0 0% 0 0%
sajd 1 25% 0 0% 0 0% 1 100% 0 0%
لا استطيع قراءه الاسم 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
CSA Number                    
2 50% 1 100% 1 100% 0 0% 0 0%
5423 1 25% 0 0% 0 0% 1 100% 0 0%
8062 1 25% 0 0% 0 0% 0 0% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Gender                    
Male 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Height                    
Medium 3 75% 1 100% 0 0% 1 100% 1 100%
Short 1 25% 0 0% 1 100% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Built                    
Medium 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Spectacles                    
No 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Beard                    
Yes 1 25% 1 100% 0 0% 0 0% 0 0%
No 3 75% 0 0% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 2 50% 1 100% 0 0% 1 100% 0 0%
No 2 50% 0 0% 1 100% 0 0% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Filipino 1 25% 0 0% 1 100% 0 0% 0 0%
Indian 2 50% 1 100% 0 0% 1 100% 0 0%
Pakistani 1 25% 0 0% 0 0% 0 0% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Date                    
2011-10-07 1 25% 1 100% 0 0% 0 0% 0 0%
2012-03-27 1 25% 0 0% 1 100% 0 0% 0 0%
2012-06-09 1 25% 0 0% 0 0% 1 100% 0 0%
2012-09-07 1 25% 0 0% 0 0% 0 0% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Amount                    
70.00 1 25% 1 100% 0 0% 0 0% 0 0%
77.00 1 25% 0 0% 0 0% 1 100% 0 0%
100.00 1 25% 0 0% 0 0% 0 0% 1 100%
123.00 1 25% 0 0% 1 100% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 3 75% 1 100% 0 0% 1 100% 1 100%
2 1 25% 0 0% 1 100% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-07 16:30:00 1 25% 1 100% 0 0% 0 0% 0 0%
2012-03-27 20:51:00 1 25% 0 0% 1 100% 0 0% 0 0%
2012-06-09 14:19:00 1 25% 0 0% 0 0% 1 100% 0 0%
2012-09-07 15:15:00 1 25% 0 0% 0 0% 0 0% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-07 16:44:00 1 25% 1 100% 0 0% 0 0% 0 0%
2012-03-27 21:05:00 1 25% 0 0% 1 100% 0 0% 0 0%
2012-06-09 14:37:00 1 25% 0 0% 0 0% 1 100% 0 0%
2012-09-07 15:45:00 1 25% 0 0% 0 0% 0 0% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Time of Visit                    
13:01-17:00 3 75% 1 100% 0 0% 1 100% 1 100%
20:01-24:00 1 25% 0 0% 1 100% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
1. Was there proper sign to the Lube changing bay?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
2. Was the lube changing area clean and organized?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
3. Was there any oil leaking and falling on to the floor of the lube bay ?                    
No 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
4. Were the waiting area and table clean?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
5. Was the television in the waiting room working?                    
Yes 2 50% 0 0% 0 0% 1 100% 1 100%
No 1 25% 0 0% 1 100% 0 0% 0 0%
N.A. 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
لايعمل 1 25% 0 0% 1 100% 0 0% 0 0%
6. Was the board displaying complimentary services neat and clean?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
7. Was there any delay in approaching customers?                    
No 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?..                    
Yes 3 75% 1 100% 1 100% 1 100% 0 0%
No 1 25% 0 0% 0 0% 0 0% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
No greetings or did not wish 1 25% 0 0% 0 0% 0 0% 1 100%
9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
11. Did he offer the waiting area to you?                    
Yes 2 50% 0 0% 1 100% 1 100% 0 0%
No 2 50% 1 100% 0 0% 0 0% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
Did not offer waiting area 1 25% 0 0% 0 0% 0 0% 1 100%
لم يعرض علي الانتظار 1 25% 1 100% 0 0% 0 0% 0 0%
12. Did the staff thank you as you were leaving?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
13. Was the uniform of the attendant neat and tidy?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
14. Was the attendant wearing visible nametag?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
joel 1 25% 0 0% 1 100% 0 0% 0 0%
لا استطيع قراءه الاسم 1 25% 1 100% 0 0% 0 0% 0 0%
15. Was he able to communicate with customer ?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
16. Was staff courteous / friendly?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
17. Did attendant check whether you need top up or complete oil change?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
18. Did attendant check with you whether only oil is to be changed or oil with filter?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
19. Did he check using gauge the quantity required to be topped up and informed you?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
20. Did the attendant check for oil leakages under your car from filter and drain bolt?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
21. Did the attendant drain the used oil completely from your car?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
لم يقم بتفريغه 1 25% 1 100% 0 0% 0 0% 0 0%
22. Did he ask whether you want the engine to be flushed and did it if you agreed?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
لم يسألني 1 25% 1 100% 0 0% 0 0% 0 0%
23. Did the attendant fill the correct grade as you requested?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
24. Did he request you to start engine and leave it running for one and a half minutes?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
25. Did the attendant ensure that the carter bolt is tightened and there are no leaks?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
31a. Battery Water top up                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
31b. Coolant Water top up                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
31c. Auto Transmission Fluid top up                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
31d. Brake Fluid top up                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
31e. Gear Oil top up                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
31f. Air filter cleaning                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
31g. Wiper Water top up                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
31h. Clean engine using air gun                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
27. Were any of your questions related to lube change answered?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
28. Did the staff place the mileage sticker in the car ?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
لم يقم بوضع ملصق 1 25% 1 100% 0 0% 0 0% 0 0%
29. Were you offered a receipt voluntarily?                    
Yes 3 75% 1 100% 0 0% 1 100% 1 100%
No 1 25% 0 0% 1 100% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
لم يعرض علي وصل استلام 1 25% 0 0% 1 100% 0 0% 0 0%
30a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
30b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 25% 0 0% 1 100% 0 0% 0 0%
N.A. 2 50% 0 0% 0 0% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
31a. Were sinks clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
31b. Were mirrors clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
31c. Were hand dryers clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
31d. Were dispensers clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
31e. Were toilets and urinals clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
32a. Were doors clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
32b. Were walls clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
32c. Were ceiling clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
32d. Were vents clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
32e. Were floors clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
32f. Were baseboards clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
32g. Were grout clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
33a. Were trash containers clean?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
33b. Were trash containers not overflowing?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
34. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
35. Were all the facilities inside the restroom in good working condition ?                    
Yes 3 75% 0 0% 1 100% 1 100% 1 100%
No 1 25% 1 100% 0 0% 0 0% 0 0%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
Comments                    
لا تعمل بشكل جيد 1 25% 1 100% 0 0% 0 0% 0 0%
36. Was the Mosque premises clean ?                    
N.A. 4 100% 1 100% 1 100% 1 100% 1 100%
Total 4 100% 1 100% 1 100% 1 100% 1 100%
OVER ALL COMMENTS                    
غرفه الاستراحه بها سجادات للصلاه 1 25% 1 100% 0 0% 0 0% 0 0%