Company: Adnoc
Filter: Company: Adnoc + Service: Lube + Site: 936-Market-Shk.Zayed Rd
Sample Size: 5
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| en | 2 | 40% | 2 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Company | ||||||||||
| Adnoc | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Shopper ID | ||||||||||
| 12 | 2 | 40% | 1 | 50% | 0 | 0% | 1 | 100% | 0 | 0% |
| 154 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1023 | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 1032 | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Serial No | ||||||||||
| 0258 | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 0261 | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 0278 | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 173 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 272 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Operator Code | ||||||||||
| 2 | 40% | 2 | 100% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 5051 | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Emirate | ||||||||||
| Al Ain | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Site ID | ||||||||||
| 130 | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Number of Staff | ||||||||||
| 1 | 2 | 40% | 1 | 50% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2 | 2 | 40% | 1 | 50% | 0 | 0% | 1 | 100% | 0 | 0% |
| 3 | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| CSA Name | ||||||||||
| Charlee M | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| DEDDYDWI ARYANLED | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| YOUSUF | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| YUSUF | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Yousuf | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| CSA Number | ||||||||||
| 3 | 60% | 1 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | |
| 8216 | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| None | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Gender | ||||||||||
| Male | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Height | ||||||||||
| Medium | 3 | 60% | 2 | 100% | 0 | 0% | 0 | 0% | 1 | 100% |
| Short | 2 | 40% | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Built | ||||||||||
| Medium | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Spectacles | ||||||||||
| No | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Beard | ||||||||||
| No | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Mustache | ||||||||||
| Yes | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 4 | 80% | 1 | 50% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Ethnic Groups | ||||||||||
| Filipino | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Indian | 3 | 60% | 1 | 50% | 0 | 0% | 1 | 100% | 1 | 100% |
| Others | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Other Ethnic Groups | ||||||||||
| 4 | 80% | 1 | 50% | 1 | 100% | 1 | 100% | 1 | 100% | |
| INDONESIA | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Date | ||||||||||
| 2011-10-13 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-27 | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-06-28 | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-10-05 | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Amount | ||||||||||
| 42.00 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 68.00 | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 74.00 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 78.00 | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 89.00 | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Number of Vehicles | ||||||||||
| 1 | 2 | 40% | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% |
| 2 | 2 | 40% | 1 | 50% | 0 | 0% | 0 | 0% | 1 | 100% |
| 3 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time In | ||||||||||
| 2011-10-13 20:40:00 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 14:10:00 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-27 10:30:00 | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-06-28 21:05:00 | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-10-05 20:37:00 | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time Out | ||||||||||
| 2011-10-13 21:21:00 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 14:23:00 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-27 10:53:00 | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-06-28 21:33:00 | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-10-05 20:58:00 | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time of Visit | ||||||||||
| 10:01-13:00 | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 13:01-17:00 | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20:01-24:00 | 3 | 60% | 1 | 50% | 0 | 0% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 1. Was there proper sign to the Lube changing bay? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2. Was the lube changing area clean and organized? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3. Was there any oil leaking and falling on to the floor of the lube bay ? | ||||||||||
| No | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 4. Were the waiting area and table clean? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 5. Was the television in the waiting room working? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 6. Was the board displaying complimentary services neat and clean? | ||||||||||
| Yes | 4 | 80% | 1 | 50% | 1 | 100% | 1 | 100% | 1 | 100% |
| N.A. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| I did not find the complimentary board. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7. Was there any delay in approaching customers? | ||||||||||
| No | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.. | ||||||||||
| Yes | 2 | 40% | 1 | 50% | 0 | 0% | 0 | 0% | 1 | 100% |
| No | 3 | 60% | 1 | 50% | 1 | 100% | 1 | 100% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| I was not greeted by staff. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Normal but no greetings | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Normal without any expressions | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 9. Did he guide your vehicle for positioning at the stopper and asked you to switch the engine off? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 10. When asked by customer, was the attendant knowledgeable of different grades of oil, filters and their relative benefits? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 11. Did he offer the waiting area to you? | ||||||||||
| Yes | 3 | 60% | 1 | 50% | 0 | 0% | 1 | 100% | 1 | 100% |
| No | 2 | 40% | 1 | 50% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Staff did not offer me to sit at waiting area. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 2 | 40% | 1 | 50% | 0 | 0% | 0 | 0% | 1 | 100% |
| No | 3 | 60% | 1 | 50% | 1 | 100% | 1 | 100% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| No farewell greeting or no thank you when leaving | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Staff did not say anything while leaving. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13. Was the uniform of the attendant neat and tidy? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 14. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 15. Was he able to communicate with customer ? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 16. Was staff courteous / friendly? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 17. Did attendant check whether you need top up or complete oil change? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 18. Did attendant check with you whether only oil is to be changed or oil with filter? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 19. Did he check using gauge the quantity required to be topped up and informed you? | ||||||||||
| Yes | 4 | 80% | 1 | 50% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 20. Did the attendant check for oil leakages under your car from filter and drain bolt? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 21. Did the attendant drain the used oil completely from your car? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 22. Did he ask whether you want the engine to be flushed and did it if you agreed? | ||||||||||
| Yes | 4 | 80% | 1 | 50% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| He did not ask me anything about this. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23. Did the attendant fill the correct grade as you requested? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 24. Did he request you to start engine and leave it running for one and a half minutes? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| He asked me to start the engine but he did not ask me to leave it running for one and a half minutes | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 25. Did the attendant ensure that the carter bolt is tightened and there are no leaks? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31a. Battery Water top up | ||||||||||
| Yes | 4 | 80% | 1 | 50% | 1 | 100% | 1 | 100% | 1 | 100% |
| N.A. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31b. Coolant Water top up | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31c. Auto Transmission Fluid top up | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31d. Brake Fluid top up | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31e. Gear Oil top up | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31f. Air filter cleaning | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31g. Wiper Water top up | ||||||||||
| Yes | 4 | 80% | 1 | 50% | 1 | 100% | 1 | 100% | 1 | 100% |
| N.A. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31h. Clean engine using air gun | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 27. Were any of your questions related to lube change answered? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 28. Did the staff place the mileage sticker in the car ? | ||||||||||
| Yes | 4 | 80% | 2 | 100% | 1 | 100% | 0 | 0% | 1 | 100% |
| No | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Did not put the sticker | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 29. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 3 | 60% | 1 | 50% | 1 | 100% | 0 | 0% | 1 | 100% |
| No | 2 | 40% | 1 | 50% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| I did not receive the receipt after paying the money, I asked for that | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 30a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 30b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 30c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| N.A. | 2 | 40% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31a. Were sinks clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31b. Were mirrors clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31c. Were hand dryers clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31d. Were dispensers clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 31e. Were toilets and urinals clean? | ||||||||||
| Yes | 2 | 40% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| No | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 32a. Were doors clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 32b. Were walls clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 32c. Were ceiling clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 32d. Were vents clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 32e. Were floors clean? | ||||||||||
| Yes | 2 | 40% | 0 | 0% | 1 | 100% | 0 | 0% | 1 | 100% |
| No | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Water on the floor | 1 | 20% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 32f. Were baseboards clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 32g. Were grout clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 33a. Were trash containers clean? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 33b. Were trash containers not overflowing? | ||||||||||
| Yes | 3 | 60% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 34. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 3 | 60% | 1 | 50% | 0 | 0% | 1 | 100% | 1 | 100% |
| No | 2 | 40% | 1 | 50% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| There was some smell. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 35. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 36. Was the Mosque premises clean ? | ||||||||||
| Yes | 2 | 40% | 1 | 50% | 0 | 0% | 1 | 100% | 0 | 0% |
| N.A. | 3 | 60% | 1 | 50% | 1 | 100% | 0 | 0% | 1 | 100% |
| Total | 5 | 100% | 2 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| OVER ALL COMMENTS | ||||||||||
| Staff did his job properly as he informed me about the wiper water pipe was broken & gear oil also to be change. | 1 | 20% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Urnial was dirty and there was bad smell | 1 | 20% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |