| |
|
|
| |
PROJECT : ELARA - (Carwash) |
|
| |
|
|
| |
|
Adnoc |
|
|
Eppco - Enoc |
|
|
Emarat |
|
|
|
| |
|
|
| |
|
| |
Shopper
ID |
: |
148 |
Serial No: |
|
102 |
|
| |
Staff Info |
|
|
Operator Code |
|
|
|
| |
CSA Name |
|
mohd sharif |
CSA Number |
|
|
| |
Gender |
: |
Male |
Emirate |
: |
Abu Dhabi |
|
| |
Height |
: |
Tall |
Site ID |
: |
126 (931 - AL FALAH) |
|
| |
Built |
: |
M |
# of Staff |
: |
2 |
|
| |
Spectacles |
: |
No |
Date |
: |
2 Oct 2011 (dd-mm-yyyy) |
|
| |
Beard |
: |
No |
Amount (Dhs) |
: |
30.00 |
|
| |
Mustache |
: |
No |
# of Vehicles |
: |
2 |
|
| |
|
|
|
Time In |
: |
14 :
8 ( hh:mm) |
|
| |
Ethnic Groups |
: |
Expat Arabs |
Time Out |
: |
14 :
58 ( hh:mm) |
|
| |
Other Ethnic Groups |
: |
|
Time of Visit |
: |
13:01-17:00 |
|
|
|
| |
|
|
| |
| |
1. APPROACH AND CLEANLINESS |
| |
Scores |
Critical
Areas |
Yes |
No |
N.A. |
|
| |
N.A. |
| 1. |
Was there proper sign to the Car Wash bay ? |
|
|
|
|
|
|
|
| |
4 |
| 2. |
Was the Car Wash area clean and tidy ? |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| |
|
|
| |
| |
2. GREETINGS AND INITIAL CHECKS |
| |
Scores |
Critical
Areas |
Yes |
No |
N.A. |
|
| |
5 |
| 3. |
Was
there any delay in approaching customers ? |
|
|
|
|
|
|
|
| |
5 |
| 4. |
Were you greeted in a friendly manner (pleasant feeling) ? |
|
If no, please
describe behavior: Was it arrogant, without any expression,
normal etc…. |
|
|
|
|
|
|
|
| |
5 |
| 5. |
Did the attendant check whether your car has a sunroof and politely declined automatic car |
| |
wash if it has a sunroof ? |
|
|
|
|
|
|
|
| |
6 |
| 6. |
Did
the attendant inform you about the price of car wash ? |
|
|
|
|
|
|
|
| |
4 |
| 7. |
Did
the attendant inspect your car for any scratches, damages or dents and inform you ? |
|
|
|
|
|
|
|
| |
5 |
| 8. |
Did
he guide your vehicle for positioning at the stopper ? |
|
|
|
|
|
|
|
| |
6 |
| 9. |
Did
the staff thank you as you were leaving ? |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| |
|
|
| |
| |
3. APPEARANCE AND BEHAVIOR OF STAFF |
| |
Scores |
Critical
Areas |
Yes |
No |
N.A. |
|
| |
3 |
| 10. |
Was
the unoform of the attendant neat and tidy ? |
|
|
|
|
|
|
|
| |
3 |
| 11. |
Was
the attendant wearing visible nametag ? |
|
|
|
|
|
|
|
| |
3 |
| 12. |
Was he able to communicate with customer ? |
|
|
|
|
|
|
|
| |
5 |
| 13. |
Was
staff courteous / friendly? |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| |
|
|
| |
| |
4. SERVICE |
| |
Scores |
Critical
Areas |
Yes |
No |
N.A. |
|
| |
4 |
| 14. |
After car wash, did he guide you to the vacuum bay ? |
|
|
|
|
|
|
|
| |
3 |
| 15. |
Did any attendant advise you to take care of your personal belongings/valuables if any ? |
|
|
|
|
|
|
|
| |
4 |
| 16. |
Did any attendant offer you seating ? |
|
|
|
|
|
|
|
| |
5 |
| 17. |
Did
attendants wipe your car dry to your satisfaction ? |
|
|
|
|
|
|
|
| |
5 |
| 18. |
Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? |
|
|
|
|
|
|
|
| |
3 |
| 19. |
Did the attendant offer to empty the ashtray and clean it ? |
|
|
|
|
|
|
|
| |
4 |
| 20. |
Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? |
|
|
|
|
|
|
|
| |
4 |
| 21. |
Did they clean all the tyres with sponge ? |
|
|
|
|
|
|
|
| |
1 |
| 22. |
Were you offered a receipt voluntarily ? |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| |
|
|
| |
| |
5. REST ROOMS |
| |
Scores |
Critical
Areas |
Yes |
No |
N.A. |
|
| |
3 |
| 23. |
Were
they adequately stocked with all necessary supplies such as soap,
toilet tissue, and paper towels (paper towels are not required
where fully operational hand dryers exist)? |
|
|
|
|
|
|
|
| |
3 |
| 24. |
Were
sinks, mirrors hand dryers dispensers toilets and urinals
clean? |
|
|
|
|
|
|
|
| |
2 |
| 25. |
Were
doors walls, ceiling vents floors baseboards and grout clean? |
|
|
|
|
|
|
|
| |
2 |
| 26. |
Were
Trash containers clean and not overflowing? |
|
|
|
|
|
|
|
| |
2 |
| 27. |
Was
the restroom smelling clean & fresh (without any offensive
odor) ? |
|
|
|
|
|
|
|
| |
2 |
| 28. |
Were
all the facilities inside the restroom in good working condition
? |
|
|
|
|
|
|
|
| |
2 |
| 29. |
Was
the Mosque premises clean ? |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| |
|
|
| |
|
|
| |
|
|
| |
| |
COMMENTS |
| |
|
|
| |
|
|
|
|
|
|
| |
| Critical
Areas |
|
Achieved
Score
(%) |
| Approach | : |
100.0 |
| Greetings | : |
100.0 |
| Appearance | : |
100.0 |
| Service | : |
100.0 |
| Rest Rooms | : |
100.0
|
| Total | : |
100.0 |
|
|
|
| |
|
|
|
|
|
|
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
