Pan Arab Research Center   Language:
 
 
 
     
  PROJECT : ELARA - (Carwash)  
     
 
  Adnoc    Eppco - Enoc     Emarat
 
     
 
   Shopper ID : 127 Serial No:   0620
  Staff Info     Operator Code   basma
  CSA Name   cant read the name CSA Number  
  Gender : Male Emirate : Ras Al Khaimah
  Height : Medium Site ID : 237 (412 - Al Mustaqbel)
  Built : M # of Staff : 5
  Spectacles : No Date : 21 Mar 2012  (dd-mm-yyyy)
  Beard : No Amount (Dhs) : 30.00
  Mustache : Yes # of Vehicles : 4
        Time In : 18 : 37 ( hh:mm)
  Ethnic Groups : Indian Time Out : 18 : 50  ( hh:mm)
  Other Ethnic Groups : Time of Visit : 17:01-20:00
 
     
 
   1. APPROACH AND CLEANLINESS
  Scores  Critical Areas Yes No N.A.   
  N.A.
1. Was there proper sign to the Car Wash bay ?
     
  4
2. Was the Car Wash area clean and tidy ?
     
             
 
     
 
   2. GREETINGS AND INITIAL CHECKS
  Scores  Critical Areas Yes No N.A.   
  5
3. Was there any delay in approaching customers ?
     
  5
4. Were you greeted in a friendly manner (pleasant feeling) ?
If no, please describe behavior: Was it arrogant, without any expression, normal etc….
     
 

5
5a. Did the attendant check whether your car has a sunroof ?
     
 
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?
     
  6
6. Did the attendant inform you about the price of car wash ?
     
  4
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?
     
  5
8. Did he guide your vehicle for positioning at the stopper ?
     
  6
9. Did the staff thank you as you were leaving ?
     
             
 
     
 
   3. APPEARANCE AND BEHAVIOR OF STAFF
  Scores  Critical Areas Yes No N.A.   
  3
10. Was the uniform of the attendant neat and tidy ?
     
  3
11. Was the attendant wearing visible nametag ?
cant read the name
     
  3
12. Was he able to communicate with customer ?
     
  5
13. Was staff courteous / friendly?
     
             
 
     
 
   4. SERVICE
  Scores  Critical Areas Yes No N.A.   
  4
14. After car wash, did he guide you to the vacuum bay ?
     
  3
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?
   
  4
16. Did any attendant offer you seating ?
     
  5
17. Did attendants wipe your car dry to your satisfaction ?
     
  5
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?
     
  3
19. Did the attendant offer to empty the ashtray and clean it ?
     
  4
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?
     
  4
21. Did they clean all the tyres with sponge ?
     
  1
22. Were you offered a receipt voluntarily ?
     
             
 
     
 
   5. REST ROOMS AND MOSQUE
  Scores  Critical Areas Yes No N.A.   
  3
23a. Were they adequately stocked with all necessary supplies such as soap ?
لايوجد صابون
     
 
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?
     
 
23c.

Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)
     
  3
24a. Were sinks clean?
     
 
24b. Were mirrors clean?
     
 
24c. Were hand dryers clean?
     
 
24d. Were dispensers clean?
     
 
24e. Were toilets and urinals clean?
     
  2
25a. Were doors clean?
     
 
25b. Were wallsclean?
     
 
25c. Were ceiling clean?
     
 
25d. Were vents clean?
     
 
25e. Were floors clean?
     
 
25f. Were baseboards clean?
     
 
25g. Were grout clean?
     
  2
26a. Were Trash containers clean ?
     
 
26b. Were Trash containers not overflowing?
     
  2
27. Was the restroom smelling clean & fresh (without any offensive odor) ?
     
  2
28. Were all the facilities inside the restroom in good working condition ?
     
  2
29. Was the Mosque premises clean ?
     
             
 
     
 
   Attach Bills
 
     
     
  File # 1 PDF Questionnaire
     
   
     
   
     
  
             
 
     
 
   COMMENTS
  محطه ايبكو مثل معظم المحطات في الامارات الشماليه لاتقدم كافه الخدمات فهذه المحطه لايوجد الا الغسيل والسوبرماركت ولايوجد سيارات كثيره والموظفين لايعملون الا اذا وجدت سياره   
             
 
Critical Areas   Achieved Score
(%)
Approach: 100.0
Greetings: 100.0
Appearance: 100.0
Service: 100.0
Rest Rooms: 78.6
Total: 96.8
 
             
 
     
 
    
      
             
 
     
     
 
     
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