Language:
English
عربي
PROJECT : ELARA - (Carwash)
Adnoc
Eppco - Enoc
Emarat
Shopper ID
:
Serial No:
Staff Info
Operator Code
CSA Name
CSA Number
Gender
:
Male
Female
Emirate
:
Height
:
Tall
Medium
Small
Site ID
:
(918 - AL SAADA)
Built
:
T
M
F
# of Staff
:
Spectacles
:
Yes
No
Date
:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2011
2012
(dd-mm-yyyy)
Beard
:
Yes
No
Amount (Dhs)
:
Mustache
:
Yes
No
# of Vehicles
:
Time In
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
( hh:mm)
Ethnic Groups
:
Indian
Pakistan
Philipino
Expat Arabs
Others
Time Out
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
( hh:mm)
Other Ethnic Groups
:
Time of Visit
:
1. APPROACH AND CLEANLINESS
Scores
Critical Areas
Yes
No
N.A.
N.A.
1.
Was there proper sign to the Car Wash bay ?
4
2.
Was the Car Wash area clean and tidy ?
2. GREETINGS AND INITIAL CHECKS
Scores
Critical Areas
Yes
No
N.A.
5
3.
Was there any delay in approaching customers ?
5
4.
Were you greeted in a friendly manner (pleasant feeling) ?
If no, please describe behavior: Was it arrogant, without any expression, normal etc….
no greetings
5
5.
Did the attendant check whether your car has a sunroof and politely declined automatic car
wash if it has a sunroof ?
6
6.
Did the attendant inform you about the price of car wash ?
4
7.
Did the attendant inspect your car for any scratches, damages or dents and inform you ?
5
8.
Did he guide your vehicle for positioning at the stopper ?
6
9.
Did the staff thank you as you were leaving ?
3. APPEARANCE AND BEHAVIOR OF STAFF
Scores
Critical Areas
Yes
No
N.A.
3
10.
Was the unoform of the attendant neat and tidy ?
3
11.
Was the attendant wearing visible nametag ?
3
12.
Was he able to communicate with customer ?
5
13.
Was staff courteous / friendly?
4. SERVICE
Scores
Critical Areas
Yes
No
N.A.
4
14.
After car wash, did he guide you to the vacuum bay ?
3
15.
Did any attendant advise you to take care of your personal belongings/valuables if any ?
4
16.
Did any attendant offer you seating ?
5
17.
Did attendants wipe your car dry to your satisfaction ?
5
18.
Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?
3
19.
Did the attendant offer to empty the ashtray and clean it ?
4
20.
Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?
4
21.
Did they clean all the tyres with sponge ?
1
22.
Were you offered a receipt voluntarily ?
5. REST ROOMS
Scores
Critical Areas
Yes
No
N.A.
3
23.
Were they adequately stocked with all necessary supplies such as soap, toilet tissue, and paper towels (paper towels are not required where fully operational hand dryers exist)?
3
24.
Were sinks, mirrors hand dryers dispensers toilets and urinals clean?
2
25.
Were doors walls, ceiling vents floors baseboards and grout clean?
2
26.
Were Trash containers clean and not overflowing?
2
27.
Was the restroom smelling clean & fresh (without any offensive odor) ?
2
28.
Were all the facilities inside the restroom in good working condition ?
2
29.
Was the Mosque premises clean ?
Attach Bills
File # 1
Note: files more than 1 Mb will not be accepted and upload only images in JPG or GIF format
COMMENTS
© 2009 Pan Arab Research Center. All Rights Reserved.
