Language: English عربي
	PROJECT : ELARA - (Forecourt)           Adnoc      Eppco - Enoc     Emarat              Shopper ID : 2014 Serial No: : 0394   Staff Info     Operator Code: : basma   CSA Name   cant read the name CSA Number     Gender : Male Emirate : Sharjah   Height : Small Site ID : 83 (872-Al Sena'ya)   Built : T # of Staff : 4   Spectacles : No Date : 14 Feb 2012  (dd-mm-yyyy)   Beard : No Amount (Dhs) : 50.00   Mustache : No # of Vehicles : 11         Time In : 20 : 39 ( hh:mm)   Ethnic Groups : Indian Time Out : 20 : 48  ( hh:mm)   Other Ethnic Groups : Time of Visit : 20:01-24:00              1. APPROACH   Scores  Critical Areas Yes No N.A.      N.A. 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run         2 2. Were lights working and in good condition at the approach? الاضاءه خافته         2 3. Were the lights working and in good condition at the forecourt area? الاضاءه خافته         4 4. Was filling area / forecourt clean and tidy?         2 5. Were the driveway and forecourt free of potholes and well maintained?                                  2. GREETINGS   Scores  Critical Areas Yes No N.A.      5 6. Was there any delay in approaching customers at the fuel pump         5 7. Did the staff approach the driver side of the vehicle?         5 8. Were you greeted in a friendly manner (pleasant feeling)?   If no, please describe behavior: Was it arrogant, without any expression, normal etc…. لم يحييني ولم يبتسم         4 9. Did they request customers to quit smoking?         5 10. Did the staff thank you as you were leaving?                                  3. APPEARANCE AND BEHAVIOR OF STAFF   Scores  Critical Areas Yes No N.A.      5 11. Was the filling staff presentable and well groomed?         4 12. Was he able to communicate with customer?         5 13. Was the attendant wearing visible nametag? لم استطيع قراءة الاسم         6 14. Was staff courteous / friendly?                                  4. SERVICE   Scores  Critical Areas Yes No N.A.      2 15. Did he follow the instructions on the Rahal (Fuel Card)?         6 16. Did he confirm and repeat amount and type of fuel?         6 17. Did he fuel as per customer’s instructions - Dhs?         5 18. Did he offer to clean windscreen voluntarily? (front & back)         5 19. Were you charged the correct amount?         6 20. Were you given correct change?           21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                                  5. REST ROOMS   Scores  Critical Areas Yes No N.A.      3 22a. Were they adequately stocked with all necessary supplies such as soap?         22b. Were they adequately stocked with all necessary supplies such as toilet tissue?         22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)         3 23a. Were sinks clean? كان يوجد عليها مياه غير نظيفه         23b. Were mirrors clean? يوجد على المرايا بقه مياه قذره         23c. Were hand dryers clean? لا يوجد مجففات ايدي         23d. Were dispensers clean? لا يوجد ماكينات صابون         23e. Were toilets and urinals clean? كان يوجد عليها مياه قذره         2 24a. Were doors clean? يوجد عليها ملصقات مقطعه         24b. Were walls clean?         24c. Were ceiling clean?         24d. Were vents clean?         24e. Were floors clean? كان يوجد عليها مياه قذره ومحارم         24f. Were baseboards clean?         24g. Were grout clean? عليه مياه ومحارم قذره         2 25a. Were trash containers clean? مليئه بالمحارم         25b. Were trash containers not overflowing?         2 26. Was the restroom smelling clean & fresh (without any offensive odor) ? رائحه كريهه         2 27. Were all the facilities inside the restroom in good working condition ?         2 28. Was the Mosque premises clean ?                                  Attach Bills                 File # 1 PDF Questionnaire                                                         COMMENTS                      Critical Areas   Achieved Score (%) Approach : 60.0 Greetings : 75.0 Appearance : 100.0 Service : 100.0 Rest Rooms : 14.3 Total : 75.6
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