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PROJECT : ELARA - (Carwash) |
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Adnoc |
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Eppco - Enoc |
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Emarat |
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Shopper
ID |
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11 |
Serial No: |
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166 |
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Staff Info |
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Operator Code |
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CSA Name |
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Masood |
CSA Number |
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None |
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Gender |
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Male |
Emirate |
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Al Ain |
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Height |
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Medium |
Site ID |
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7 (759-Al Jemmi Khareesi-Qattara Rd) |
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Built |
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F |
# of Staff |
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4 |
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Spectacles |
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No |
Date |
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9 Oct 2011 (dd-mm-yyyy) |
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Beard |
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No |
Amount (Dhs) |
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30.00 |
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Mustache |
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Yes |
# of Vehicles |
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3 |
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Time In |
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18 :
5 ( hh:mm) |
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Ethnic Groups |
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Indian |
Time Out |
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18 :
31 ( hh:mm) |
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Other Ethnic Groups |
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Indians |
Time of Visit |
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17:01-20:00 |
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1. APPROACH AND CLEANLINESS |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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N.A. |
| 1. |
Was there proper sign to the Car Wash bay ? |
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4 |
| 2. |
Was the Car Wash area clean and tidy ? |
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2. GREETINGS AND INITIAL CHECKS |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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5 |
| 3. |
Was
there any delay in approaching customers ? |
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There was already one vehicle for car washing. |
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5 |
| 4. |
Were you greeted in a friendly manner (pleasant feeling) ? |
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If no, please
describe behavior: Was it arrogant, without any expression,
normal etc…. |
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I was not greeted by attendant |
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5 |
| 5. |
Did the attendant check whether your car has a sunroof and politely declined automatic car |
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wash if it has a sunroof ? |
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There was no sunroof. |
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6 |
| 6. |
Did
the attendant inform you about the price of car wash ? |
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Attendant did not inform the price for washing. |
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4 |
| 7. |
Did
the attendant inspect your car for any scratches, damages or dents and inform you ? |
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Attendant did not check at all. |
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5 |
| 8. |
Did
he guide your vehicle for positioning at the stopper ? |
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6 |
| 9. |
Did
the staff thank you as you were leaving ? |
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Attendant did not make farewell greeting. |
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3. APPEARANCE AND BEHAVIOR OF STAFF |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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3 |
| 10. |
Was
the unoform of the attendant neat and tidy ? |
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3 |
| 11. |
Was
the attendant wearing visible nametag ? |
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3 |
| 12. |
Was he able to communicate with customer ? |
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5 |
| 13. |
Was
staff courteous / friendly? |
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He was not behaving as in mechanical manner. |
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4. SERVICE |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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4 |
| 14. |
After car wash, did he guide you to the vacuum bay ? |
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Another staff from vaccum bay guide me. |
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| 15. |
Did any attendant advise you to take care of your personal belongings/valuables if any ? |
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There were no any valuable items. |
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| 16. |
Did any attendant offer you seating ? |
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Attendant did not say anything. |
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5 |
| 17. |
Did
attendants wipe your car dry to your satisfaction ? |
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5 |
| 18. |
Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? |
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3 |
| 19. |
Did the attendant offer to empty the ashtray and clean it ? |
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No ash tray was there. |
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4 |
| 20. |
Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? |
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4 |
| 21. |
Did they clean all the tyres with sponge ? |
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1 |
| 22. |
Were you offered a receipt voluntarily ? |
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Attendant did not give me the receipt then I asked |
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5. REST ROOMS |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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3 |
| 23. |
Were
they adequately stocked with all necessary supplies such as soap,
toilet tissue, and paper towels (paper towels are not required
where fully operational hand dryers exist)? |
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3 |
| 24. |
Were
sinks, mirrors hand dryers dispensers toilets and urinals
clean? |
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2 |
| 25. |
Were
doors walls, ceiling vents floors baseboards and grout clean? |
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Floor was wet. |
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2 |
| 26. |
Were
Trash containers clean and not overflowing? |
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2 |
| 27. |
Was
the restroom smelling clean & fresh (without any offensive
odor) ? |
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2 |
| 28. |
Were
all the facilities inside the restroom in good working condition
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2 |
| 29. |
Was
the Mosque premises clean ? |
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COMMENTS |
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I was satisfied with the car washing services but not by attendant as he was working in a mechanical manner. |
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| Critical
Areas |
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Achieved
Score
(%) |
| Approach | : |
100.0 |
| Greetings | : |
32.3 |
| Appearance | : |
64.3 |
| Service | : |
81.5 |
| Rest Rooms | : |
87.5
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| Total | : |
64.1 |
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