Language:
English
عربي
PROJECT : ELARA - (Carwash)
Adnoc
Eppco - Enoc
Emarat
Shopper ID
:
Serial No:
Staff Info
Operator Code
CSA Name
CSA Number
Gender
:
Male
Female
Emirate
:
Height
:
Tall
Medium
Small
Site ID
:
(897-Al Bawaba-2 RAK)
Built
:
T
M
F
# of Staff
:
Spectacles
:
Yes
No
Date
:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2011
2012
(dd-mm-yyyy)
Beard
:
Yes
No
Amount (Dhs)
:
Mustache
:
Yes
No
# of Vehicles
:
Time In
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
( hh:mm)
Ethnic Groups
:
Indian
Pakistan
Philipino
Expat Arabs
Others
Time Out
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
( hh:mm)
Other Ethnic Groups
:
Time of Visit
:
1. APPROACH AND CLEANLINESS
Scores
Critical Areas
Yes
No
N.A.
N.A.
1.
Was there proper sign to the Car Wash bay ?
4
2.
Was the Car Wash area clean and tidy ?
2. GREETINGS AND INITIAL CHECKS
Scores
Critical Areas
Yes
No
N.A.
5
3.
Was there any delay in approaching customers ?
لم يتأخر
5
4.
Were you greeted in a friendly manner (pleasant feeling) ?
If no, please describe behavior: Was it arrogant, without any expression, normal etc….
5
5.
Did the attendant check whether your car has a sunroof and politely declined automatic car
wash if it has a sunroof ?
لم يتØقق من اي شي
6
6.
Did the attendant inform you about the price of car wash ?
4
7.
Did the attendant inspect your car for any scratches, damages or dents and inform you ?
لم يتØقق من وجود اي خدوش
5
8.
Did he guide your vehicle for positioning at the stopper ?
6
9.
Did the staff thank you as you were leaving ?
3. APPEARANCE AND BEHAVIOR OF STAFF
Scores
Critical Areas
Yes
No
N.A.
3
10.
Was the unoform of the attendant neat and tidy ?
3
11.
Was the attendant wearing visible nametag ?
الاسم غير واضØ
3
12.
Was he able to communicate with customer ?
5
13.
Was staff courteous / friendly?
4. SERVICE
Scores
Critical Areas
Yes
No
N.A.
4
14.
After car wash, did he guide you to the vacuum bay ?
3
15.
Did any attendant advise you to take care of your personal belongings/valuables if any ?
لم ينصØني
4
16.
Did any attendant offer you seating ?
لم يقدم لي كرسي للجلوس
5
17.
Did attendants wipe your car dry to your satisfaction ?
5
18.
Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?
3
19.
Did the attendant offer to empty the ashtray and clean it ?
4
20.
Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?
4
21.
Did they clean all the tyres with sponge ?
1
22.
Were you offered a receipt voluntarily ?
5. REST ROOMS
Scores
Critical Areas
Yes
No
N.A.
3
23.
Were they adequately stocked with all necessary supplies such as soap, toilet tissue, and paper towels (paper towels are not required where fully operational hand dryers exist)?
لم تكن مجهزة باي شي
3
24.
Were sinks, mirrors hand dryers dispensers toilets and urinals clean?
غير نظيÙÙ‡
2
25.
Were doors walls, ceiling vents floors baseboards and grout clean?
غير نظيÙÙ‡
2
26.
Were Trash containers clean and not overflowing?
غير نظيÙÙ‡
2
27.
Was the restroom smelling clean & fresh (without any offensive odor) ?
غير نظيÙÙ‡ ومنعشه
2
28.
Were all the facilities inside the restroom in good working condition ?
لا تعمل بشكل جيد
2
29.
Was the Mosque premises clean ?
Attach Bills
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COMMENTS
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