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PROJECT : ELARA - (Carwash) |
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Adnoc |
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Eppco - Enoc |
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Emarat |
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Shopper
ID |
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10 |
Serial No: |
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232 |
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Staff Info |
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Operator Code |
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CSA Name |
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Sameer |
CSA Number |
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Gender |
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Male |
Emirate |
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Sharjah |
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Height |
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Medium |
Site ID |
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19 (771-Al Mirqab) |
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Built |
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M |
# of Staff |
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4 |
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Spectacles |
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No |
Date |
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22 Oct 2011 (dd-mm-yyyy) |
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Beard |
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No |
Amount (Dhs) |
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35.00 |
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Mustache |
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Yes |
# of Vehicles |
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2 |
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Time In |
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19 :
5 ( hh:mm) |
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Ethnic Groups |
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Indian |
Time Out |
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19 :
28 ( hh:mm) |
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Other Ethnic Groups |
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Time of Visit |
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17:01-20:00 |
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1. APPROACH AND CLEANLINESS |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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N.A. |
| 1. |
Was there proper sign to the Car Wash bay ? |
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4 |
| 2. |
Was the Car Wash area clean and tidy ? |
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2. GREETINGS AND INITIAL CHECKS |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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5 |
| 3. |
Was
there any delay in approaching customers ? |
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5 |
| 4. |
Were you greeted in a friendly manner (pleasant feeling) ? |
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If no, please
describe behavior: Was it arrogant, without any expression,
normal etc…. |
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5 |
| 5. |
Did the attendant check whether your car has a sunroof and politely declined automatic car |
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wash if it has a sunroof ? |
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6 |
| 6. |
Did
the attendant inform you about the price of car wash ? |
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4 |
| 7. |
Did
the attendant inspect your car for any scratches, damages or dents and inform you ? |
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5 |
| 8. |
Did
he guide your vehicle for positioning at the stopper ? |
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6 |
| 9. |
Did
the staff thank you as you were leaving ? |
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3. APPEARANCE AND BEHAVIOR OF STAFF |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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3 |
| 10. |
Was
the unoform of the attendant neat and tidy ? |
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3 |
| 11. |
Was
the attendant wearing visible nametag ? |
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But it was hanging little bit, so reading is quite difficult |
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3 |
| 12. |
Was he able to communicate with customer ? |
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5 |
| 13. |
Was
staff courteous / friendly? |
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4. SERVICE |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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4 |
| 14. |
After car wash, did he guide you to the vacuum bay ? |
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3 |
| 15. |
Did any attendant advise you to take care of your personal belongings/valuables if any ? |
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4 |
| 16. |
Did any attendant offer you seating ? |
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5 |
| 17. |
Did
attendants wipe your car dry to your satisfaction ? |
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5 |
| 18. |
Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? |
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3 |
| 19. |
Did the attendant offer to empty the ashtray and clean it ? |
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4 |
| 20. |
Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? |
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4 |
| 21. |
Did they clean all the tyres with sponge ? |
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yes but upon my request |
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1 |
| 22. |
Were you offered a receipt voluntarily ? |
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5. REST ROOMS |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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3 |
| 23. |
Were
they adequately stocked with all necessary supplies such as soap,
toilet tissue, and paper towels (paper towels are not required
where fully operational hand dryers exist)? |
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3 |
| 24. |
Were
sinks, mirrors hand dryers dispensers toilets and urinals
clean? |
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2 |
| 25. |
Were
doors walls, ceiling vents floors baseboards and grout clean? |
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2 |
| 26. |
Were
Trash containers clean and not overflowing? |
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2 |
| 27. |
Was
the restroom smelling clean & fresh (without any offensive
odor) ? |
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2 |
| 28. |
Were
all the facilities inside the restroom in good working condition
? |
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2 |
| 29. |
Was
the Mosque premises clean ? |
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COMMENTS |
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When they cleaning the matt, all the dust will comes to the car. If it could avoid,then it will be good. Otherwise, they cleaning the matt from one side and the dust from that matt come and falls in the washed car which is not good. |
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| Critical
Areas |
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Achieved
Score
(%) |
| Approach | : |
100.0 |
| Greetings | : |
80.6 |
| Appearance | : |
100.0 |
| Service | : |
90.0 |
| Rest Rooms | : |
100.0
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| Total | : |
90.3 |
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